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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Transaction Manager

Adam Blake

Sales Consultant

Darren Nicholls

Sales Consultant

Mark Jeffery

Sales Consultant

Matt Gilbert

Sales Consultant

Rebecca Mileham

Sales Consultant

Ruairi Ellis

Sales Consultant

Amy Slone

Sales Support

Chris Brown

Senior Service Advisor

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

Jack Dodson

BMW Retail Accountant

Abigail Steel

BMW Product Genius

Adrienne Francois

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast, efficient and friendly.

Service
Thank you very much for your feedback. It's great to hear that the service team were fast, efficient and friendly, providing you a 5 star service. Kind Regards, Paul Glister, Head of Business.

1st appnt offered was almost 7 weeks away. Spoke to supervisor to get closer slot, told our area is very popular - well fix it! Never got text advising pick up time for the car or where to leave keys and wrong documents were returned with the car.

Service
Thank you for your feedback. It's regrettable to hear about your experience. I have passed your comments onto the Aftersales Manager, who will be in touch to see how we can help fix it. Kind Regards, Paul Glister, Head of Business.

Very helpful service manager. Good communications.

Service
Thank you very much for your feedback. It's great to hear that the communication on your experience was great and that the Aftersales Manager was very helpful. I will ensure to pass your comments onto the Service Team. Kind Regards, Paul Glister, Head of Business.

perfect, except car wash was smeary

Service
Thank you very much for your feedback. IT's great to hear that the service was perfect and that the staff were excellent. It's regrettable however, that the car wash wasn't great. I will pass your comments onto the Valet team to ensure in future the provide a better valet. Kind Regards, Paul Glister, Head of Business.

Kept in the picture with intuitive videos

Service
Thank you very much for your feedback. It's great to hear that the videos were very intuitive and that the Service Advisor helped deal with an insurance problem for you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Work carried out entirely satisfactorily.

Service
Thank you very much for your fantastic feedback. It's great to hear that the work carried out was satisfactory and that the staff were polite. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Great service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Polite staff very helpful

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Successful outcome

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Efficient service (immediate shuttle to station) and resolution of issue, clear communication.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All the staff were helpful and polite and Coffee was forthcoming while I waited to be seen.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

because all of the team looked after me

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I was informed at all times what was going on with my service, I was brought to the lounge area to wait exactly the 90 mins stated for the service. Coffee ,papers and wifi all available

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Not sure how you could improve the service I received. Maybe an M4 as a car loan rather than a One series !

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

they sorted my fault out on my 420d it took them an extra day to get the parts but supplied me with a replacement car so I wasn't stranded

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Good service, nice customer facing team. Did think the car washing could have been better

Service
Thank you very much for your feedback. It's great to hear that overall the service was satisfactory. However, thank you for informing us about the car wash. We will pass these comments onto the Valet team and the service department. Kind Regards, Paul Glister, Head of Business.

Highly satisfied.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Great service as always. I was contacted as promised with a progress report and they managed to fix my small problem in one visit with no fuss. I could not ask for anymore.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I got the car back within the time frame I was promised

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

excellent service. polite. excellent facilities. the car clean (including inside) was a nice touch.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Great service. Notwithstanding, I didn't get a definitive answer to the issue on my car. The technician's opinion was that it was a one off aberration. Which is not as comforting an answer as I would like.

Service

Called me to remind me of service. Explained options. Booked appointment within a week. I chose to wait - provided good place to sit and work and everything done to schedule.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Issue resolved promptly

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

It's just made easy

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Despite the above experience, staff were very helpful, facilities for customers whilst they wait are very good. Comfortable surrounds.

Service
Thank you very much for your feedback. It's regrettable to hear that about the parking experience and we will certainly look into this matter. However, apart from that I'm glad to hear that you had a great experience with us. Kind Regards, Paul Glister, Head of Business.

Very good service...hire car and notifocation of completion all exemplary.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

When they found out about the oil leak after the service they resolved the situation positive. We were given a courtesy car while they dealt with the issue. When it was resolved we picked our car up they took the courtesy car back for us. Fantastic.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Positives: very honest in advising that brake pads didn't need replacing. Waived air con refresh charge as compensation for keeping me waiting. Negatives: car not ready even though I left it at 8am and arrived to collect it at 5.45pm as agreed.

Service
Thank you very much for your feedback. It's regrettable that the car wasn't ready when promised. However, I'm glad we were able to waiver the cost of the air con refresh as a compensation. Kind Regards, Paul Glister, Head of Business.

Adnan Yasin looked after me really well, got a good deal for the car and the showroom environment is really good.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Recommended 4 new tyresKwik fit repaired to at a total cost of £25Alloy scratched on previous occasion

Service

First time at dealership good level of service and satisfaction with work

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Told that I have a nail in tyre-tread was at .3mm. Explained I have tyre insurance. However was told insurance covers over 3mm. I read my insurance and it cover 2mm and over. Now meaning I have to take car back in twice when all could of been done.

Service

Ease of use is very important for me. The driver who collected my car was on time, polite and friendly. Then I was phoned when my car arrived to confirm the work required, which is reassuring.

Service
Thank you very much for your fantastic feedback. It's great to hear that the drive was polite, on time and friendly and that you received such a satisfactory service from us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Paul Smith was very helpful together with Richard your senior technical manager

Service
Thank you very much for your fantastic feedback. It's great to hear that Paul and Richard were both so helpful and provided an extraordinary service for you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Good service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

See point 2 above.In addition reported vehicle fault has not been fixed. Car occasionally fails to restart after stop/start has activated to switched off engine typically leaving me stranded in the middle of a traffic light intersection in traffic.

Service

I was originally booked in for Monday 12th June 2017 to drop off my X3 and collect a load car between 8.00 - 8.30am. I arrived at 8.20am to discover that the dealership was not open.

Service
Thank you for taking the time to feedback. It's regrettable to hear that you had such a poor service with us. I understand the Aftersales Manager has been in touch to further discuss your experience. Kind Regards, Paul Glister, Head of Business.

It would be five stars but for one thing. The car was returned having been cleaned the drivers side mat was covered in dirty footmarks ,I had to shampoo it.Also the cars settings were changed i.e.the lights, radio, climate control.

Service
Thank you very much for your feedback. It's regrettable that the clean wasn't up to standards and let down your overall experience with us. I will forward your comments onto the service team to ensure in future this doesn't happen again. Kind Regards, Paul Glister, Head of Business.

Quick and efficient

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Listened to problems and gave welcome advice

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Excellent service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

They kept me informed. It only took a while for them to contact me to make the payment.

Service
Thank you very much for your feedback. I'm glad that overall you had a good experience with us, however, I'm sorry to hear that it took a while to make payment. I will pass your comments onto the service department to ensure in future they take this into consideration. Kind Regards, Paul Glister, Head of Business.

BMW accepted the the car at the arranged timewhich was ready for collection at the arranged time.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

They fixed my problem first time.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The problem was dealt with efficiently and promptly.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Mark Williams is excellent and has always dealt with me over the last 10 years.

Service
Thank you very much for your fantastic feedback. It's great to hear that Mark always provides you with a 5 star service. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business.

Good service, however it was disappointing that software update was not performed on the car during service, when it's still under warranty!!

Service

as above

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Staff are always very helpful.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

As above.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything that was needed to be done was done - good customer service.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Great location now moved, but people/systems need to work better together

Service
Thank you very much for your feedback. It's regrettable to hear that there was a miscommunication with the booking and the correct vehicle. I will pass your comments onto the service team to ensure this doesn't happen again. Kind Regards, Paul Glister, Head of Business.

as above ,

Service
Thank you very much for your fantastic feedback. It's great to hear that Emma was pleasant and easy to talk to. I will ensure to pass your comments onto Emma and the service team. Kind Regards, Paul Glister, Head of Business.

As above the hire car was not in my opinion sufficient given my car is a top of range 2 series. Additionally we identified the centre console was misaligned and needs refitting, so far no phone call to call me in?

Service
Thank you for your feedback. It's regrettable to firstly hear that the courtesy car you were provided wasn't sufficient and secondly hear that no one has called you back. I will pass your comments onto the Aftersales Manager to ensure someone gives you a call to discuss. Kind Regards, Paul Glister, Head of Business.

Highly professional service - all aspects

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everyone was helpful especially Tessa Burgoyne

Service
Thank you very much for your fantastic feedback. It's great to hear that Mark and Tessa were helpful and provided you a 5 star service. I will ensure to pass your comments onto them both and the service team. Kind Regards, Paul Glister, Head of Business.

My service representative (Andrew) was great

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything was fixed. The courtesy car was fine.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Becasue i was satisfied with my experiance

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I do not expect damage to be caused to my car when I entrust it to BMW

Service
Thank you very much for your feedback. It's regrettable that that car was scratched whilst it was with us. However, I understand it is now at the bodyshop getting fixed for you. Kind Regards, Paul Glister, Head of Business.

I loved the little videos confirming the checks being done. It gives piece of mind that a thorough job has been done.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

see previous reply.

Service
Thank you for your feedback. It's regrettable that there was a lack of communication between the contact centre and the service department. We have passed your comments onto the Contact centre to ensure this doesn't happen again. Kind Regards, Paul Glister, Head of Business.

Dropped a few points as I booked teh car in for service on advice from you, only to be told on the day that you had to get the go ahead as teh service was early!

Service
Thank you very much for your feedback. It's regrettable that we had to wait on the service to get the authorization required. Hopefully next time we can provide a more satisfactory service. Kind Regards, Paul Glister, Head of Business.

Points raised above

Service

Car should have been ready for 3.30 but ended up at 5, however the customer service man worked hard to ensure it wsa ready for 5 as this was the latets I could accept.

Service
Thank you very much for your feedback. It's regrettable that we were not able to met the time requirements for you, however, I'm glad the Service Advisor did all he could to get it ready for 5:00pm for you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

As above.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Completely met expectations

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Always get excellent customer service - staff are friendly and welcoming

Service
Thank you very much for your fantastic feedback. It's great to hear that the staff were friendly and welcoming, providing you such an excellent service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

No faults

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Pleasant, painless experience.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All of your staff were polite and helpful

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that the staff were polite and helpful and they provided you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Nothing was too much trouble

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

My vehicle was with the dealership for a week due to warranty work; I was looked after by Andrew Turner, he provided outstanding customer service. During the time my vehicle was being worked on he contacted me every day to give me an update.

Service
Thank you very much for your fantastic feedback. It's great to hear that Andrew Tucker looked after you so well providing you a 5 star service. I will ensure to pass your comments onto Andrew and the service team. Kind Regards, Paul Glister, Head of Business.

The service was OK, although l was waiting for a period of time to be seen. Also the car Valet was shocking. No attempt to do the inside, plus the was an oil boot mark on the drivers side mat and the seat covers where on the drivers seat.

Service
Thank you very much for your feedback. It's regrettable that the valet wasn't up to satisfaction. I understand our Senior service Advisor has been In touch to get you booked in for a full valet. Kind Regards, Paul Glister, Head of Business.

Smooth and honest handling of my recent service.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very satisfied, I am able to work from the office whilst the work is carried out which makes it easy for me.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! It's great to hear that you had a such a satisfactory service and that you were able to work whilst you waited. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Work completed under warranty and car valet done, nothing to pay

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Please see above. On the downside I had to wait for several hours but quite likely the service department was quite busy on the day (it being Saturday...).

Service
Thank you very much for your feedback. It's regrettable that your previous experiences with us weren't satisfactory. However, I'm glad this time we were able to provide a better service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Car was in garage for 2 full days for an mot and service

Service
Thank you very much for your feedback. I'm glad to hear that Andrew made the service straightforward, however, it's a shame to hear your car had to stay here for two days. I will ensure to pass your comments onto Andrew and the service team. Kind Regards, Paul Glister, Head of Business.

Was able to have a service while I waited with coffee in a pleasant environment.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The staff were attentive, helpful and Friendly and even though i was there for a long period of time, the gentleman dealing with me kept me in the loop

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

I asked for trim to be sorted out (a 2 minute job) but because it had been caused by Autoglass I had to call them out instead.

Service

Slight mix.up with bill--which was quickly sorted

Service
Thank you very much for your feedback. I'm so glad to hear that you had such a satisfactory service with us. It's a shame to hear there was an issue with the bill but glad it was quickly sorted. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Professionalism

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Treatment by the device department was as expected, great!

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The work was completed efficiently, on time, and Mark, the service manager, was extremely helpful, polite, and attentive.I was delighted to find that my car had also been cleaned during the service.

Service
Thank you very much for your fantastic feedback. It's great to hear that Mark looked after you so well and provided you a 5 star service. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business

Service was (and is always ) very polite. Nice to have a cup of coffee whilst waiting for a service advisor. Which brings me to the only gripe -it always seems to be a bit of a wait..Just seems an over complicated process to bring in ones car in..

Service
Thank you very much for your feedback. I'm glad to hear that overall you had a great service from us, however, it's a shame to hear it took longer than anticipated. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

This was a recall for ISO fix points. I do not use them so can only assume the work was carried out properly!

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Always brilliant customer service everytime I come here, very well looked after and several phone calls throughout the day to keep me updated on my car.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Well looked after the whole time I was there, having a 'while you wait' bit of work.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Have only fixed one of the two problems it went in for.

Service

i have had both new tyres on my older car and bought a new car. on both instances none of the car tyres were to the correct pressure levels.

Service
Thank you for your feedback. I'm glad to hear that overall you had a satisfactory service with us. However, it's regrettable that the tyre pressures weren't correct. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Good customers service, though took longer than I expected for just an oil change

Service
Thank you for your feedback. I'm glad to hear that you had such a satisfactory service from us, however, it's regrettable that it took longer than expected. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Even more superior service (excuse the pun) than before. Your managers and staff were really helpful and attentive even when they were working on paperwork and saw we had a question.

Service
Thank you very much for your fantastic feedback. It's great to hear that the staff and the managers were helpful ad attentive whilst looking after you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Service was performed and finished on time. The car was beautifully cleaned.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Presume that you mean my car WG14GGV and not my wife's car 323BMW? Car was in for its first MOT. No problems and looked after well by Mark as usual. If you mean my wife's car this was a recall again no problems.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Excellent professional service that was offered

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

I got the car I wanted at the price I was happy to pay and the service package needed without unnecessary fuss or hard selling

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

From start to finish everything was handled in a very professional manner.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear the service was provided in such a professional manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

great customer service. prompt collection by very friendly drivers, no hassle service and returned car in immaculately clean inside and out - thank you

Service
Thank you very much for your fantastic feedback. I'm glad to hear that the service was carried out at ease and that we collected your vehicle in a friendly manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The whole process was very efficient, everyone I dealt with - and in particular Danika & Aran - were extremely friendly and professional.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that both Danika and Aran provided you such an efficient service. I will ensure to pass your comments onto Danika and Aran and the service team. Kind Regards, Paul Glister, Head of Business.

They sorted my problem out quickly and professionally

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Was left waiting over 30 minutes to pick up my car following repairWas expecting car to have been hoovered and interior cleaned having spent over £500 but only the outside was done! Poor!

Service

Did what you said you would do

Service
Thank you very much for your feedback. I'm glad that we provided you a good service however, it's regrettable that there was a lot of waiting. I will ensure pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything was easy. Excellent customer service was provided throughout and the coffee and papers was a nice touch.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Efficient service with regular updates throughout the day which meant I was able to plan my day out.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Service carried out whilst I waited in a nice environment with never ending coffee

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Ease of booking combined with vehicle pick up and return. The servicing appears to be thorough and the attitude of staff and cleaning of a high standard

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us and that the attitude of both the staff, and cleaning was to a high standard. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Good service, good advice and the car was returned quickly despite our early return to collect.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

James the Service Advisor kept me fully updated on the progress of my repair in a professional and courteous manner

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that James provided you such a satisfactory service. I will ensure to pass your comments onto James and the service team. Kind Regards, Paul Glister, Head of Business

We were told when we collected the car the deflector was missing and they would get one ordered But then when we chased it were told it was an extra

Service

very prompt response

Service
Thank you very much for your feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Looked after well and the repair of my clutch pedal was very efficient.(Should a clutch pedal shear through the metal in car of that age!!)

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you were looked after well and that the repair was very efficient. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

I have been to Reading with both of my cars in the past 10 days and they always give me excellent service.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The service I received was everything I have come to expect from BMW. I was kept informed from progress all along the way.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

My car was fixed,washed and health checked for 1h15mins and the cost of service was ok.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Very good service overall. Not full 5 due to booking issue faced which was resolved.

Service
Thank you for your feedback. I'm sorry to hear that there was an issue whilst booking the car in. However, I'm glad to hear it is now resolved. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything completed to my satisfaction, was given a quiet area to wait in.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

This is my first purchase from Cooper Reading. I've bought most of my BMW's from Bath Wellsway and with a particular salesman at Bath. The team at Reading was amazing! I can say I look forward to the experience again in a few years.

Sales
Thank you very much for your feedback. It's great to hear that the sales Team at Reading were amazing and helped make your first experience with us fantastic. I will ensure to pass your comments on. Kind Regards, Paul Glister, Head of Business.

Everything went smoothly and the car actually arrived before the expected date. Adnan was very patient in explaining how everything worked and nothing was too much trouble.

Sales
Thank you very much for your fantastic feedback. It's great to hear that Adnan help make the sales process easy, and run smoothly ensuring you have a 5 star service. I will pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

The service was great, some of the paperwork requesting personal and banking details looked more like a Nigerian scam, I had to call BMW Reading to validate the paperwork. I was also asked for the same information on 2 occasions which suggests some

Sales
Thank you very much for your feedback. It's great to hear that overall your experience was fantastic. I will pass your comments on about the paperwork so we can take this on board next time. Kind Regards, Paul Glister, Head of Business.

We lived the experience of purchasing our first ever brand new car. The sales people were friendly and gave us plenty of time and attention. A thoroughly enjoyable experience one we will never forget.

Sales
Thank you very much for your fantastic feedback. It's great to hear the sales executive were very attentive and friendly providing you with a 5 star service. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Dealer (Coopers of Reading) made the buying experience easy and the sales assistant was very friendly and helpful (Abby Steel).

Sales
Thank you very much for your fantastic feedback. It's great to hear that Abby went out of her way to provide you with an easy buying experience. I will ensure to pass your comments onto Abby and the Sales Team. Kind Regards, Paul Glister, Head of Business.

it all worked very easily. The team answered questions quickly

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

New car delivered on time, but 'phone calls were not always followed up if the person concerned was not available - maybe the receptionist did not pass on the message.

Sales
Thank you very much for your feedback. It's regrettable to hear that your phone calls weren't followed up - I will pass your comments onto the sales team to ensure next time we provide a 5 star service. Kind Regards, Paul Glister , Head of Business.

Service was great, people friendly, and elivery an experience. There's a little problem open with the car polishing that I believe will be soon sorted out

Sales
Thank you very much for your feedback. It's great to hear that the staff delivered a fantastic service. It's also great to hear that process was simple. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

The experience at he dealership was pleasant and the service we received through Ollivet was excellent . He came across as very genuine and honest.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Oliver looked after you so well providing you a 5 star service! I will ensure to pass your comments onto Oliver and the sales team. Kind Regards, Paul Glister, Head of Business.

Well looked after and knowledgeable sales team

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Car was delivered on time and extra effort had been made to ensure tracker fitted with very short notice to do so

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

A very good explanation and demonstration of the operation of the car

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Both Will and Oliver were excellent. Friendly, enthusiastic and efficient.

Sales
Thank you very much for your fantastic feedback. I'm so glad that Will and Oliver looked after you so well providing you a 5 star service. I will ensure to pass your comments onto Will and Oliver and the sales team. Kind Regards, Paul Glister, Head of Business.

We were able to move very quickly with my purchase and they were very helpful. Plus, when I collected my car, the reveal through the opaque to clear glass wall was very impressive

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Very helpful staff.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Good knowledge and well looked after

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Wish I had been informed earlier that I needed to arrange my own insurance before delivery. Usually with other car manufacturers they provide 7 days insurance free of charge. As such I was scrambling around looking for insurance near the delivery.

Sales
Thank you very much for your feedback. It's great to hear that overall you had a satisfactory service with us. However, it's regrettable that we didn't inform you of the insurance process earlier. I will pass your comments onto the Sales team so in future they take this into consideration. Kind Regards, Paul Glister, Head of Business.

It was a wonderful experience. Staffs(Abigail & Tristan) understood my requirements, financial needs and helped me finding the car that we like. Staffs helped us keeping the purchase as a surprise to my kids and loved the gifts. We enjoyed the moment

Sales
Thank you very much for your fantastic feedback. It's great to hear that the staff, especially Abigail and Tristan, looked after you so well and understood your requirements. I will ensure to pass your comments onto them both and the sales team. Kind Regards, Paul Glister, Head of Business.

friendly and effecient

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Abby kept me informed throughout the whole process and tailored the handover to what I wanted to know. Having previously bought an Audi, where the salesman wanted to go through every possible menu option, this was very refreshing.

Sales
Thank you very much for your fantastic feedback. It's great to hear that Abby kept you informed through the whole process and provided you a 5 star service. I will ensure to pass your comments onto Abby and the sales team. Kind Regards, Paul Glister, Head of Business.

Simon , the person who was in charge of us , he made us feel special , our son like him .

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Simon made you feel special and made the sales process a 5 star experience! I will ensure to pass your comments onto Simon and the sales team. Kind Regards, Paul Glister, Head of Business.

My initial appointment was delayed by nearly half an hour and I did not feel like my time was valued. From then on in the experience as I mentioned above was a very transactional one.

Sales

It got off to an unsatisfactory start. We were given incorrect information about delivery times and where the car was to be built. A change of personnel rescued the situation and subsequent information given was more regular and realistic.

Sales

As mentioned above, Abigail Steel made the whole process very easy and hassle free. There was constant contact via email and telephone calls thus making me have a stress free purchase. Delivery of the car was within around 4 weeks-so very quick.

Sales
Thank you very much for your feedback. It's great to hear that Abigail looked after you so well, making your experience stress free and easy. I will ensure to pass your comments onto Abigail and the Sales team. Kind Regards, Paul Glister, Head of Business.

Excellent attention and support from Simon Woodley throughout the transaction.

Sales
Thank you very much for your fantastic feedback. It's great to hear that Simon Woodley looked after you so well providing you a 5 star service. I will ensure to pass your comments onto Simon and the sales team. Kind Regards, Paul Glister, Head of Business.

Despite a considerably longer wait for the delivery than told at order I ended up with the car I wanted, and was impressed with how professionally issues were resolved

Sales
Thank you very much for your feedback. It's regrettable that you had to wait longer than anticipated, however, I'm glad the issues were resolved and that you are impressed with the vehicle. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

I think the paperwork process needs to be streamlined. Whilst I understand there is the need to complete all the forms it seems to involve a lot of going here and there by Ed to pull everything together. Need more space for answer.. Ed+ team great

Sales
Thank you very much for your feedback. It's regrettable that the paperwork process wasn't as smooth as you had hoped, However, I'm glad that overall your service was satisfactory. I will ensure to pass your comments onto Ed and the sales team. Kind Regards, Paul Glister, Head of Business.

Smooth transaction with no complications

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

All of the staff were polite, Oli Webster and Will Jenkins in particular were absolutely fantastic. All of the documentation was in place when they said it would be and the timelines agreed were adhered to. They were a pleasure to do business with

Sales
Thank you very much for your fantastic feedback. It's great to hear that both Oliver and Will looked after you well providing you a 5 star service. I will ensure to pass your comments onto them and the sales team. Kind Regards, Paul Glister, Head of Business.

See above.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

The Coopers team really treated me like an individual, the show room was fantastic, and drama of the unveiling of the car at the end me was superb. Little extra touches made it a great customer experience.

Sales
Thank you very much for your feedback. It's great to hear that the Sales team treated you like an individual providing you a fantastic experience. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

As above. Cooper Reading is also a fantastic building, great facilities and staff gave pick up a sense of occasion

Sales
Thank you very much for your feedback. It's great to hear that the staff were excellent and they went the extra mile to give you the best service. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Adnan was responsible for the purchase process and delivery of the car. He kept me updated on the progress and delivery throughout. On delivery day he spent around 2 hours finishing off the paperwork and explaining me the various bits of the car

Sales
Thank you very much for your feedback. I'm glad to hear that Adnan looked kept you updated and provided you a 5 star service. I will ensure to pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

Overall a very good experience but the salesman did not know the answers to one or two questions about the satnav and I am still waiting for a refund owing to me.

Sales
Thank you very much for your feedback. I'm glad to hear that overall the experience was good. However, it's a shame that you are still waiting for the refund. I will ensure to pass your comments onto the sales team so they can chase this for you. Kind Regards, Paul Glister, Head of Business.

We never actually visited the Centre but our telephone/email contact with it was always reasonably efficient.

Sales
Thank you very much for your feedback. I'm glad to hear that we provided you such a satisfactory service, through email and over the phone. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Just fantastic service from Tristan and his team. I found them very knowledgable and their enthusiasm was catching.

Sales
Thank you very much for your fantastic feedback. I'm glad to hear that you had such great service, especially from Tristan and his team. I will ensure to pass your comments on Tristan and the Sales team. Kind Regards, Paul Glister, Head of Business.

Staff were knowledgeable and helpful. I was really impressed with how Adnan showed me my new car - it made it a really special occasion and he was really patient answering my numerous questions - great customer service

Sales
Thank you very much for your fantastic feedback. I'm glad to hear that Adnan made your purchase like a very special occasion and that he was patient and knowledgeable. I will ensure to pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

Received sympathetic and professional support from Adnan Yasir who embodies the company's ethos of high levels of customer service.

Sales
Thank you very much for your feedback. It's great to hear that Adnan looked after you so well and provided you with such a high level of customer service. I will ensure to pass your comments onto Adnan and the sales team. Kind Regards, Paul Glister, Head of Business.

The extensive product knowledge (mostly from memory) and professional presentation of Jason Wright of Coopers Reading.The provision of various models for unaccompanied test drives.The impressive, and private, handover suite !

Sales
Thank you very much for your fantastic feedback. It's great to hear that Jason had extensive product knowledge and that he provided you such a satisfactory service. I will ensure to pass your comments onto Jason and the Sales team. Kind Regards, Paul Glister, Head of Business.

This is my third new car from Cooper Reading after the previous one was unfortunately written off in a collision. The Gap insurance proved a blessing. Help choosing the new car, a short term loan and advice about the Gap claim was all invaluable.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Oliver and others were helpful and able to answer our questions satisfactorily. I like the idea of having one member of staff to know all the technical questions.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you Oliver provided you a 5 star service and was able to answer all of your questions! I will ensure to pass your comments onto Oliver and the sales team. Kind Regards, Paul Glister, Head of Business.

Careful attention and good communication with sales representative

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Very attentive sales team who helped us purchase the right car for us and made it a very enjoyable experience.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

just provided great service and and very proffessional

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

We were treated very well and taken seriously from our first visit. All the staff were polite and friendly and more than willing to help. Olly Webster, the sales man was superb from start to finish, along with Will in finance.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Oliver Webster provided you a superb experience and that all staff were polite and friendly. I will ensure to pass your comments onto Oliver, Will and the sales team. Kind Regards, Paul Glister, Head of Business.

Quick, attentive service.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Oliver Webster was a breath of fresh air among stereotypical sales reps. He felt real, down to earth and genuine. Ultimately I felt I can trust him and decided on a new BMW rather than a used one, because of this.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Oliver was a breath of fresh air and that he provided you a 5 star service. I will ensure to pass your comments onto Oliver and the sales team. Kind Regards, Paul Glister, Head of Business.