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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Meet the team

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Paul Glister

Head of Business
  • Years in the company

Jason Wright

New Car Sales Manager
  • Years in the company

Paul Smith

Aftersales Manager
  • Years in the company

Richard Blanks

Workshop Manager
  • Years in the company

Andrew Ridley

Used Car Sales Manager
  • Years in the company

Anthony Davis

Transaction Manager
  • Years in the company

Adam Blake

Sales Consultant
  • Years in the company

Darren Nicholls

Sales Consultant
  • Years in the company

Mark Jeffery

Sales Consultant
  • Years in the company

Matt Gilbert

Sales Consultant
  • Years in the company

Rebecca Mileham

Sales Consultant
  • Years in the company

Ruairi Ellis

Sales Consultant
  • Years in the company

Amy Slone

Sales Support
  • Years in the company

Chris Brown

Senior Service Advisor
  • Years in the company

Jessica Williams

Service Advisor
  • Years in the company

Danika Fenty

Service Advisor
  • Years in the company

George Zaris

Business Development Manager
  • Years in the company

Jack Dodson

BMW Retail Accountant
  • Years in the company

Abigail Steel

BMW Product Genius
  • Years in the company

Adrienne Francois

Showroom Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

professional and great customer service. However, had to wait for courtesy car over a week. This could be improved.

Service
Thank you very much for your feedback. It's great to hear that overall you had a satisfactory service with us. However, we will take your feedback on board regarding the courtesy car so that next time we bear this in mind. Kind Regards, Paul Glister, Head of Business.

I can’t give 5 stars as when we booked the service we also included the repair of an alloy wheel but on arriving at the garage we were to,d you do not do that so why did the person taking the booking say you did!?

Service
Thank you very much for your feedback. It's regrettable to hear that there was some miscommunication with regards to the alloy wheel repair. I will ensure to pass your comments onto the service team so they can take this feedback on baord. Kind Regards, Paul Glister, Head of Business.

OK generally, but computer was rest, so I had to redo all of my personal settings, which took a while. Dealer didn't inform me that the computer had been reset, so I had to discover this for myself. Not very impressive!

Service
Thank you very much for your feedback. IT's regrettable to hear that the computer was reset meaning you lost your personal settings. I will pass this information onto the service team to ensure in future we inform you of any resets. Kind Regards, Paul Glister, Head of Business.

The staff are always polite. Our car is collected for a service and the returned to our home

Service
Thank you very much for your feedback. It's great to hear that the staff are always polite and helpful, providing you such a satisfactory service. Kind Regards, Paul Glister, Head of Business.

Couldn't make been more helpful

Service
Thank you very much for your feedback. I'm glad the staff were so helpful and looked after you so well whilst your car was in with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

good service and quick this time. Only fairly due to previous experiences where I had to wait 30 mins for a hire car, and then my car not ready when I was told it would be.

Service

Very happy customer.

Service
Thank you very much for your feedback. It's great to hear that you were so satisfied with the service you received. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything was simple to complete

Service
Thank you very much for your feedback. It's great to hear that everything was completed in a easy and timely manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

See above.

Service

Service Mot and courtesy car process was seamless

Service
Thank you very much for your feedback. It's fantastic to hear that the service on your vehicle was so seamless. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Had good experience and the staffs were nice.

Service
Thank you very much for your feedback. It's great to hear that the staff were very pleasant and provided you an excellent service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Well looked after by Mark, with good communication. Good waiting facilities. Liked the video of the service. Liked the complementary car clean. Fair price.

Service
Thank you very much for your feedback. It's great to hear that Mark looked after you so well providing you with a 5 star service. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business.

The valet was terrible. Whoever cleaned the car did a very poor job, so much so, that i had to clean it myself when i got back. Not happy at all.

Service
Thank you very much for your feedback. I'm so sorry to hear that the valet wasn't up to satisfaction. I have pass your comments onto the Aftersales Manager who is going to contact the valet team to ensure this does not happen again. Kind Regards, Paul Glister, Head of Business.

The differential seal was found to be leaking. This was flagged up which is satisfactory, but the significance of the leak was not conveyed. I have a colleague who suffered the consequences from such leak and decided to have it fixed (much cheaper)

Service
Thank you very much for your feedback. It's great to hear that overall your service was satisfactory, however, with I will pass our comments onto the service team so that in future they discuss the issues with you in more detail. Kind Regards, Paul Glister, Head of Business.

Coffee and newspapers while I waited in comfortable environment

Service
Thank you very much for your feedback. I'm glad that the service was carried out in a quick and efficient manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Called at 11.30am and told car available for collection. Arrived just before 2.00pm to collect. Told car was just being washed and could I wait 10/15mins. Agreed to but car wasn't actually handed over until 2.45pm. Had to repeatedly chase progress.

Service

As above.

Service

See above.

Service
Thank you very much for your feedback. It's great to hear that the service was easy to book and the staff were courteous throughout your experience. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Two things did it for me:1. Technical knowledge and expertise is of very high standards2. Really appreciated the health check video

Service
Thank you very much for your feedback. I'm glad that both the technical knowledge of the staff was of a high standards and that the health check video was helpful. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Excellent service .. professional to the core.. very comfortable wait while the car was being serviced. Free WiFi availability ensured I could work while waiting..

Service
Thank you very much for your feedback. It's great to hear that the service was carried out in a professional manner and that the staff were very attentive. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

as above, not sure if I needed the video of the underneath of my car but everything carried out to plan and time

Service
Thank you very much for your feedback. I'm glad to hear that you received good service, and that we were able to provide you a 5 star experience. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Chris Brown was very good in explaining in detail what needed doing and, at the end, what had been done.

Service

Completely satisfied on the cars behalf.Unnecessary time spent on me

Service
Thank you very much for your feedback. It's great that you are completely satisfied with the car. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

In addition to the service, there was a fault that was being corrected with regards to the seat belt warning message. On collection the fault immediately appeared again despite assurances it had been tested.

Service
Thank you very much for your feedback. It's regrettable that the warning message appeared straight after you left. I will pass your comments onto the Aftersales Manager, so he can be in touch to rectify the issue. Kind Regards, Paul Glister, Head of Business.

Have no complaints about anything. I did not expect there to be any.

Service
Thank you very much for your feedback. I'm glad to hear that the service was carried out to a high standards and that we were able to get you to the station whilst your car was in with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

could not be better

Service
Thank you very much for your feedback. It's great to hear that you had a 5 star service with us and that your service advisor was very efficient. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

9 hr wait with 2 children only to be sent home in a taxi as problem was not resolved

Service

After taking the car into the workshop, they carried out a health check, only to find a fault with my rear air spring :-0 one of the guys came and found me, told me the problem and said they would fix it for me. Happy days.

Service
Thank you very much for your feedback. I'm glad to hear that we were able to fault and fix your car in a timely manner, providing you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

BMW Cooper are always friendly and polite

Service
Thank you very much for your feedback. It's great to hear that we are always friendly and polite providing you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

As above

Service
Thank you very much for your feedback. I'm glad you had such a fantastic service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I can trust the car is in safe hands

Service
Thank you very much for your feedback. It's great to that from the welcome to the clean of the car the service was great. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Pretty faultless. Would have liked the seat and steering settings re-instated when I got back in the car but not what I would really call a problem!

Service
Thank you very much for your feedback. I'm glad to hear that the service was easy, helpful and pretty faultless. we will also take you comments on board with regards to the seat and steering settings so that in future we can make sure this is done. Kind Regards, Paul Glister, Head of Business.

Very attentive personnel and good level of customer service.

Service
Thank you very much for your feedback. It's unfortunate to hear that the phones aren't always answered promptly and I will pass this information onto the Reception team. However, It's great that overall the whole experience was fantastic and that you were made to feel important. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything was perfect apart from having to wait 25 minutes to hand my key over. This is far too long! Once your guy had come over it only took 2 minutes, it wasn't busy at the time. I had dropped my mini off the day before, I waited about 1 minute.

Service
Thank you very much for your feedback. It's regrettable to hear that it took 25 minutes to be seen and I will pass your comments onto the Aftersales Manager to ensure this doesn't happen again. However, It's great that besides the wait, the service was easy to book and close to work. Kind Regards, Paul Glister, Head of Business.

Well looked after

Service
Thank you very much for your feedback. It's great to hear that our staff looked after you, ensuring you had a fantastic experience with us. Kind Regards, Paul Glister, Head of Business.

All good, but agreed timescales are often not met

Service
Thank you very much your feedback. I'm glad to hear that overall you had a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Same as above comments.

Service
Thank you very much for your feedback. It's great to hear that the staff are professional and even that we have improved from your previous visits. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Just a small hiccup in that the electrics had been disconnected losing my inputs to information display.

Service
Thank you for your feedback. It's regrettable to hear about loosing your inputs, however, I'm glad to hear that overall you have a trouble free service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Service was very good.

Service
Thank you for your feedback. It's great to hear that you recent a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Hassle free, provided a nice BMW courtesy car (unlike previous visit!) all work covered by warranty with no quibble

Service
Thank you for your feedback. It's great to hear that overall the service is great, however, it's a shame that it took so long to get booked in. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Ordered a courtesy car but cancelled when told I would have to pay £15 or carry a £1000 excess. I have never ever had to pay for a courtesy car or carry such an excess in the last 25 years. Also nobody called me to say my car was ready.

Service
Thank you for your feedback. It's great that the service and staff were courteous, however, It's regrettable that the excess policy on our loan cars has had an impact on your experience with us. Kind Regards, Paul Glister, Head of Business.

Service level fine but problem unresolved

Service

See above response

Service
Thank you for your comments. I understand Paul Smith and Richard Blanks have been involved and are resolving your issues. Kind Regards, Paul Glister, Head of Business.

All staff very attentive from reception. James Grant was my main contact and again he was very flexible in his approach, kept me up to date during the day. Everything was perfect

Service
Thank you for your feedback. It's great to hear that James provided you a 5 star service and ensured you were updated throughout the day. I will pass your comments onto James and the service team. Kind Regards, Paul Glister, Head of Business.

I was told the car would be needed for most of the day, but it sat in the car park for at least a few hours after I had handed in my keys. This is not the first time Service has let me down.

Service
Thank you for your feedback. I have informed the Reception Manager who will ensure in future the reception team acknowledge every customer, even if they are on the phone. I will also pass your comments onto the Service Manager to ensure that in future we provide a higher standard of service. Kind Regards, Paul Glister, Head of Business.

Always tries to give the best advice and pricing.

Service
Thank you very much for your feedback. It's great that you've been a customer of ours for years and that our staff add to your experience. I will ensure to pass your comments onto the Mark, Dan, Tessa and the service team. Kind Regards, Paul Glister, Head of Business.

See below

Service
Thank you for your feedback. I'm glad the service was easy and the staff were very friendly. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

superb attentive friendly service

Service
Thank you for your feedback. It's great that you had such a friendly attentive service from the service team. I will ensure to pass your comments on. Kind Regards, Paul Glister, Head of Business.

It would be 5 stars if it was not a recurring technical fault in the car.

Service
Thank you for your feedback. It's regrettable to hear about the technical fault with your vehicle, however, I'm glad the management team have been able to assist you in getting it fixed. Kind Regards, Paul Glister, Head of Business.

Car ready on time clean and presentable

Service
Thank you for your feedback. It's great to hear that the car was completed in an efficient and timely manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All the staff were excellent from start to finish, an absolute pleasure to deal with.

Service
Thank you for your feedback. It's great to hear that the staff provided you a 5 star service throughout the whole process. I will ensure to pass your comments on to the service team. Kind Regards, Paul Glister, Head of Business.

The welcome and assistance I received from Jessica was first class - a car had been arranged at no cost and the MOT cost met as I was purchasing a new car. I did not have to ask for these benefits nor was I kept waiting at any stage.

Service
Thank you for your fantastic feedback. What lovely comments bout Jessica, she will be delighted to hear that she was able to provide you such a great service. I will ensure to tell her. Kind Regards, Paul Glister, Head of Business.

Proactive identification of faults and simplified rebooking the car when I needed to wait for parts (twice due to separate faults).

Service

The Service Advisor was spot on. I was on a call while I was trying to hand over the keys.. He was absolutely empathetic and made sure the call wasnt disturbed. He made sure I was comfortable in the visitors area and took good care of me.

Service
Thank you so much for taking the time to provide fantastic feedback about the Service Advisor and the dealership. Its delightful to hear that you were 100% satisfied with our staff and the service you were provided. Kind Regards, Paul Glister, Head of Business.

Excellent customer service tapered to my needs.

Service
Thank you for your feedback. It's great that the staff were able to meet your needs and provide such a satisfactory service. I will ensure to pass your comments on to the service team. Kind Regards, Paul Glister, Head of Business.

Efficient and helpful workshop staff.

Service
Thank you for your fantastic feedback. It's great to hear that the workshop staff were efficient, helpful and kept you updated. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Staff were pleasant and we were provided with what we asked for, although rather pricey. Over £170 for an oil and oil filter change seems a lot, although you did wash the car for us.

Service
Thank you for your feedback. I'm glad that overall your experience was positive, however, it's regrettable that you felt the service was slightly overpriced. I will ensure to pass your comments on to the service team. Kind Regards, Paul Glister, Head of Business.

As above - was made to feel welcome and service was completed quickly and efficiently

Service
Thank you very much for your feedback. It's great to hear that the service was completed in a timely and efficient manner. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

As above

Service

Service costs where expensive

Service
Thank you very much for your feedback. It's regrettable that you feel the pricing was expensive, however, I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Had an issue with the service but resolved by manager

Service
Thank you very much for your feedback. It's regrettable to hear that you had an issue with the service but I'm glad the Aftersales Manager was able to find a solution. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Cooper reading were fantastic. If it wasn't for them and Adam Jones wouldn't have known that my new car did not have run flat tyres despite being told by Synter BMW that they were!

Service
Thank you very much for your feedback. Adam Jones will be delighted to hear about you fantastic comments. I will ensure to pass your comments onto Adam the service team. Kind Regards, Paul Glister, Head of Business.

As always, Mark Williams was organised, friendly and a pleasure to meet. He is a credit to the company.

Service
Thank you very much for your feedback. Mark Williams will be delighted with your fantastic comments. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business.

Free Seasonal Service and subsequent vehicle health check video are excellent. Home collection service offered is great, execution wasn't perfect.

Service
Thank you very much for your feedback. It's regrettable to hear that the online booking gave you incorrect collection times, however, I'm glad we were able to quickly turn it round. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

As above.

Service

Work was completed as expected. Air conditioning refresh was unable to be completed as the machine was faulty this has resulted in the need to rebook. Quality of cleaning on the car was disappointing

Service
Thank you very much for your feedback. I'm glad that overall you had a good experience with us. However, it's regrettable that the clean wasn't up to standards. I will pass your comments onto the valet company to ensure in future they are better. Kind Regards, Paul Glister, Head of Business.

A good team very professional

Service
Thank you very much for your feedback. It's great to hear that all the team were professional, providing you a 5 star service. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Car just required an oil service, so hard can it be.

Service

Easy drop off and collection. Received updates during the day. Loan car was clean and convenient.

Service
Thank you very much for your feedback. It's great to hear that the entire service was exceptional and that we were able to provide you transport whilst you car was in with us. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I felt listened to and looked after.

Service
Thank you very much for your feedback. We always strive for a 5 star service and I'm glad we were able to today. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

friendly staff and the job was completed in time

Service
Thank you very much for your feedback. It's great to hear that the service was carried out in a timely manner and that the staff were very friendly. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very professional service.

Service
Thank you very much for your fantastic feedback. It's great to hear that you had such a professional service from us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

They were quick to act on the problem.

Service
Thank you very much for your feedback. It's great to hear that we were quick to rectify your car and that overall you had an excellent experience with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Efficient courteous service but left waiting for courtesy car longer than one would like

Service
Thank you very much for your feedback. It's great to hear that the service was efficient, however, it's a shame that you were kept waiting for a courtesy car. I will ensure to pass your comments onto the service team so that in future they take this feedback on board. Kind Regards, Paul Glister, Head of Business

We asked for a valuation for the car but didn't receive one

Service
Thank you very much for your feedback. I have passed your comments onto the Aftersales Manager so that someone will be in touch with your valuation. Sorry for any inconvenience caused. Kind Regards, Paul Glister, Head of Business

Again just knew what they were doing.

Service
Thank you very much for your feedback. We always strive for a 5 star service and I am glad we were able to do so this time. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Great improvement on my last visit.

Service
Thank you very much for your feedback it is most appreciated. We always aim for a 5 star service and I'm glad your service advisor was able to do so. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

No issues

Service
Thank you very much for your feedback. It's great to hear that you had a very good service all round. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Service was quick, car collected and returned from work

Service
Thank you very much for your feedback. It's great to hear that the car was collected, delivered in a timely efficient manner and was completely hassle free. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

having bought the car from you - when dropping my car off for service then have to go and collect a hire car and pay for it is the first time i've experienced this from a BMW dealer - i've previously used North Oxford for servicing and never had this

Service
Thank you very much for your feedback. It's regrettable that you had to be driven to collect your courtesy car and that you were charged for it. I will pass your comments onto our Aftersales Manager who will be in touch to discuss your service. Kind Regards, Paul Glister, Head of Business.

Prompt & nice customer service. Friendly staff and reasonable price.

Service
Thank you very much for your feedback. It's great to hear that the customer service was prompt, friendly and that the pricing for the service was reasonable. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The quality of the service provided is generally high and I have no complaints.

Service
Thank you very much for your feedback. I'm glad that you are not only satisfied with the service but also the product of the BMW. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Because the job was well done and the car is driving beautifully

Service
Thank you very much for your feedback. Your comments mean a lot to us as a business, as we are so happy that you have been a loyal customer with us for so long and that every time we provide such a professional and friendly service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

See above

Service

Overall experience excellent. All persons involved very welcoming and professional.My car was returned quite clean on the exterior but not thoroughly vacuumed inside. Disappointed.

Service
Thank you very much for your feedback. I'm glad to hear that overall the experience was excellent, however, it's disappointing to hear that the valet wasn't satisfactory. I will ensure to pass your comments onto our valet team in hope that next time the clean will be more thorough. Kind Regards, Paul Glister, Head of Business.

My car wasn't booked in, it needed a quick check on the service indicator, when it was assessed and identified that more work needed, all the staff were fully focussed on getting the problem resolved and arranging a loan car for me

Service
Thank you very much for your feedback. It's great to hear that even though you were not booked in, we were able to check the service light and resolve the problem in a timely manner for you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very professional polite and efficient prefer to travel a bit further than use Sytner Maidenheaf

Service
Thank you very much for your feedback. I'm glad to hear that the staff were professional and polite, providing you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

See above.

Service
Thank you very much for your feedback. IT's great to hear that the whole process was very smooth, meaning you had a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Again - everything I would expect. My expectations were set beforehand and everything they said they were going to do, they did.

Service
Thank you very much for your feedback. I'm so glad we were able to meet your expectations as a BMW dealer. It's also fantastic that the booking process was very easy. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Will and Ed were brilliant; made the process a pleasure

Service
Thank you very much for your feedback. It's great to hear that Ed and Will were brilliant making the whole process a pleasure. I will ensure to pass your comments onto them both and the service team. Kind Regards, Paul Glister, Head of Business.

See above

Service

My recent service was spot on. Car was collected at agreed time and dropped off super quick

Service
Thank you very much for your feedback. It's great to hear that the car was collected at in a timely manner and that all interactions were very positive. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

staff try hard

Service
Thank you very much for your feedback. It's great to hear that you had such a good experience with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Efficient and polite staff managed my service experience very well thank you

Service
Thank you very much for your feedback. It's great to hear that the staff were polite and efficient providing you with such a satisfactory service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Person who attended to us was knowledgeable enough, AND when asked a technical questions found information from mechanic rather than fobbing us off

Service
you very much for your feedback. I'm glad to hear that your service advisor was both technical and knowledgeable which helped in providing you a 5 star service. Kind Regards, Paul Glister, Head of Business.

Undertook additional work requested and very helpful throughout

Service
you very much for your feedback. It's great to hear that the service team were very helpful which helped in providing you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The service was effective (they found the cause of, and rectified, the squeak/rattle my car was making) and the car was returned in sparkling condition. My only complaint would be that I had to contact them to find out when I could collect my vehicle

Service
you very much for your feedback. It's great to hear that overall the service was effective and satisfactory, however, it's regrettable that you had to contact them to get an update. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

It was recommended that I check the tyre pressure as it was on the low side and was told they had been reset HOWEVER when driving home, I got a pressure warning. I then had to check each tyre and initialise when I got home which made me late!

Service

Work done in a timely manner and as expected. I wasn't contacted to let me know the work was completed though - I think there was an issue getting through to my direct line, but perhaps an email would have been helpful.

Service

for same reasons as above, pricey service also one of the things not there before service i am booked in again for you to look at. If this means further cost i will not be back

Service

Driver who drove me back to the station was late (am always told the lift leaves promptly at 9, never actually leaves until 9:15ish), didn't know the way to the station so used his phone as a sat nav which he put between his legs and did 60 in a 40

Service

Service was good but, told 2 new tyres needed were in stock, but when I called to collect my car, I had to wait over an hour for them to find a 2nd tyre.

Service

Because we discuss beforehand what work will be carried out on my BMW

Service
you very much for your feedback. I'm glad that overall the experience was satisfactory. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I was disappointed that I had to finance a hire car whilst my vehicle under went paint work repair under warranty for blistering on the tailgate. I would have expected BMW to provie a courtesy car but this is something they do not do.

Service
Thank you very much for your feedback. I have passed your comments onto the Aftersales Manager so he can get in touch to put this right. Kind Regards, Paul Glister, Head of Business.

Immaculate Impeccable

Service
you very much for your feedback. It's great to hear that the service was immaculate and impeccable. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

As above, and also during the service the drivers seat position was changed completely, seat level, seat position, backrest angle.

Service

Reason above service was good attentive staff but feel the organising of the time could have been better.

Service
you very much for your feedback. It's great to hear that overall the service was good however, it's a shame that the time keeping could have been better. I will pass your comments onto the service team so in future they are more time efficient. Kind Regards, Paul Glister, Head of Business.

Organisation and welcome on arrival is first class. Ability to work in comfort while waiting for service work to be completed is so convenient and a real differentiator.

Service
Thank you very much for your feedback. I'm glad to hear the from the welcome to the service work the experience was first class. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very professional and efficient service. Nice dealership which enabled me to work and complementary coffees whilst I waited.

Service
Thank you very much for your feedback. It's great to hear that the service was professional and efficient throughout. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

There is an annoying feature on the car (the reversing proximity sensor carries on a continual beep even when you take the car out of reverse); I was hoping this would be remedied, but it seems that is the way it is.

Service
Thank you very much for your feedback. I'm glad that overall the experience was satisfactory albeit the reversing feature is annoying. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

ALL HANDLED EASILY AND KEPT INFORMED THROUGHOUT

Service
Thank you very much for your feedback. It's great that the whole experience was handled easily and you were kept informed throughout. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

20 miles were clocked on my counter after my car was returned. I was under the impression the service was done at the same place.

Service
Thank you for your feedback. It's regrettable to hear that 20 mile were clocked on your vehicle whilst it was in with us. I have informed our Aftersales Manager who will look into this and be in contact. Kind Regards, Paul Glister, Head of Business.

Very informative and the video they sent of the health check was a very good idea

Service
Thank you very much for your feedback. I'm glad to hear that the video and general service was informative and the staff were professional. I will ensure to pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Able to get my car booked in and dealt with quickly. The technician found and fixed the problem.

Service
Thank you for your feedback. It's great to hear that the car was booked in and dealt with in an efficient and timely manner. I'm also glad to hear that the technician found and fixed the problem for you. I will ensure to pass your comments onto the Service team. Kind Regards, Paul Glister, Head of Business.

Work carried out with no fuss and on time

Service
Thank you very much for your fantastic feedback. It's great to hear that it was easy to book and the staff were polite and worked to in a timely manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

.

Service

Good customer service. Very polite.

Service
Thank you very much for your feedback. It's great to hear that the staff were polite and provided great customer service. I will ensure to pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Issue rectified at first attempt

Service
Thank you for your feedback. it's regrettable to hear that it was difficult coming through to our service advisors. We do have both a central booking team as well as our service advisors at the Retail Centre, however, I will pass your comments on so that in future this is more of an easier process. Kind Regards, Paul Glister, Head of Business.

There have been issues and whilst Cooper have predominantly resolved these I felt they were avoidable and detracted from my initial enjoyment of the car. I have still not received my guardex pack also.

Service

Excellent service

Service
Thank you very much for your feedback. It's great to hear that you received such an excellent service from the service team ad I will ensure to pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Fast, efficient and friendly.

Service
Thank you very much for your feedback. It's great to hear that the service team were fast, efficient and friendly, providing you a 5 star service. Kind Regards, Paul Glister, Head of Business.

1st appnt offered was almost 7 weeks away. Spoke to supervisor to get closer slot, told our area is very popular - well fix it! Never got text advising pick up time for the car or where to leave keys and wrong documents were returned with the car.

Service
Thank you for your feedback. It's regrettable to hear about your experience. I have passed your comments onto the Aftersales Manager, who will be in touch to see how we can help fix it. Kind Regards, Paul Glister, Head of Business.

perfect, except car wash was smeary

Service
Thank you very much for your feedback. IT's great to hear that the service was perfect and that the staff were excellent. It's regrettable however, that the car wash wasn't great. I will pass your comments onto the Valet team to ensure in future the provide a better valet. Kind Regards, Paul Glister, Head of Business.

Very helpful service manager. Good communications.

Service
Thank you very much for your feedback. It's great to hear that the communication on your experience was great and that the Aftersales Manager was very helpful. I will ensure to pass your comments onto the Service Team. Kind Regards, Paul Glister, Head of Business.

Work carried out entirely satisfactorily.

Service
Thank you very much for your fantastic feedback. It's great to hear that the work carried out was satisfactory and that the staff were polite. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Kept in the picture with intuitive videos

Service
Thank you very much for your feedback. It's great to hear that the videos were very intuitive and that the Service Advisor helped deal with an insurance problem for you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Polite staff very helpful

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Great service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Successful outcome

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Efficient service (immediate shuttle to station) and resolution of issue, clear communication.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

because all of the team looked after me

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All the staff were helpful and polite and Coffee was forthcoming while I waited to be seen.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Not sure how you could improve the service I received. Maybe an M4 as a car loan rather than a One series !

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

excellent service. polite. excellent facilities. the car clean (including inside) was a nice touch.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

It's just made easy

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

they sorted my fault out on my 420d it took them an extra day to get the parts but supplied me with a replacement car so I wasn't stranded

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Called me to remind me of service. Explained options. Booked appointment within a week. I chose to wait - provided good place to sit and work and everything done to schedule.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Issue resolved promptly

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Great service. Notwithstanding, I didn't get a definitive answer to the issue on my car. The technician's opinion was that it was a one off aberration. Which is not as comforting an answer as I would like.

Service

Great service as always. I was contacted as promised with a progress report and they managed to fix my small problem in one visit with no fuss. I could not ask for anymore.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I was informed at all times what was going on with my service, I was brought to the lounge area to wait exactly the 90 mins stated for the service. Coffee ,papers and wifi all available

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Good service, nice customer facing team. Did think the car washing could have been better

Service
Thank you very much for your feedback. It's great to hear that overall the service was satisfactory. However, thank you for informing us about the car wash. We will pass these comments onto the Valet team and the service department. Kind Regards, Paul Glister, Head of Business.

Highly satisfied.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I got the car back within the time frame I was promised

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Despite the above experience, staff were very helpful, facilities for customers whilst they wait are very good. Comfortable surrounds.

Service
Thank you very much for your feedback. It's regrettable to hear that about the parking experience and we will certainly look into this matter. However, apart from that I'm glad to hear that you had a great experience with us. Kind Regards, Paul Glister, Head of Business.

Very good service...hire car and notifocation of completion all exemplary.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything went smoothly - the only reason I haven't marked this as 5/5 is because the interior windows were smeared rather than being clean.

Sales
Thank you for your feedback. I'm glad to hear that everything went smoothly and that overall the service was great. It is a shame, however, that the clean on the interior windows let down the score. Nevertheless, I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Very helpful and efficient salesperson who was professional yet very friendly and accommodating.

Sales
Thank you for your feedback. It's great to hear that the sales executive was very friendly and accommodation, providing you a 5 star service. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Purchasing of two new cars has been a difficult one, with several mistakes made and lack of communication. In fairness to the dealer they have attempted to resolve their mistakes and provided some special customer experiences and I thank them.

Sales

Everything went well and all promises were kept

Sales
Thank you for your feedback. I'm glad to hear that everything went well and that all promises were kept. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Excellent service, time taken to walk me through the details and I felt valued

Sales
Thank you for your feedback. It's great to hear that everything was to completed to a high standards, meaning that you felt valued as a customer. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Customer care VERY good, easy to make appointments and all staff very friendly and very helpful.

Sales
Thank you for your feedback. I'm glad to hear that Ed looked after you very well, providing you with a 5 star service. I will ensure to pass your comments onto Ed and the Sales team. Kind Regards, Paul Glister, Head of Business.

The purchasing process was a pleasure and the vehicle was delivered in roughly the timeframe advised. The delivery was disappointing however after a two hour wait, a dirty car and 1/4 tank diesel. I expected more from BMW.

Sales

The staff at Cooper Reading couldn’t have been more helpful

Sales
Thank you very much for your feedback. It's great to hear that you really enjoy the product and that the service our staff provided you was fantastic. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Very attentive to my needs.

Sales
Thank you for your feedback. It's great to hear that the staff were very attentive to your needs and provide you such a fantastic service. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Really superb sales person. Explained everything in detail and left no stone unturned.

Sales
Thank you very much for your feedback. It's great to hear that the sales person looked after you well and that they explained every bit of detail on your new BMW. Kind Regards, Paul Glister, Head of Business.

Adnan was excellent, he dealt with all my questions efficiently and comprehensively. I test drove a car of very similar quality although I do think that being allowed a car for a few hours would make for a better overall experience.

Sales
Thank you for your feedback. It's great to hear that Adnan looked after you so well, ensuring all questions were answered. I will pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

I was given the full attention of the staff from the time I arrived at the BMW offices .Everything was handled very efficiently . The office facilities are excellent !

Sales
Thank you for your feedback. It's great to hear that you were given full attention from staff. that everything was handled efficiently and that you were updated throughout the whole process. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Timeliness of responses to my enquiries could have been a bit more promt, but all in all time from initial enquiry to delivery of car was quick

Sales
Thank you for your feedback. It's regrettable that the responses to your enquires were not done in a timely manner. I will ensure to pass your comments onto the Sales team so that in future they are more prompt, ensuring you have a more satisfactory service. Kind Regards, Paul Glister, Head of Business.

A great location to access, feel welcome to spend time looking and a great professional service.

Sales
Thank you for your feedback. It's great to hear that the consultation of the vehicle very good, and that the service was very professional. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

We were given a detailed walk through all the features and functionality of the car

Sales
Thank you for your feedback on Steve and how he provided such a fantastic service. I will ensure to pass your comments onto Steve and the Sales team. Kind Regards, Paul Glister, Head of Business.

I could not make an appointment over the internet & when i arrived with the intention of buying, i was initially asked to come back - I stated this would not happen & I was then assigned Ed.

Sales
Thank you for your feedback. It's great to hear that Ed was able to help you purchase your new car on the day and helped meet you requirements. I will ensure to pass your comments onto Ed and the Sales team. Kind Regards, Paul Glister, Head of Business.

Very good dealership

Sales
Thank you for your feedback. It's great to hear that Will provided you great service in your purchase of a new car. I will ensure to pass your comments on to Will and the sales team. Kind Regards, Paul Glister, Head of Business.

Although I live in Southampton and dealt with Cooper's Reading, this has in no way affected the service I received

Sales
Thank you for your fantastic feedback. It's great to hear that you always receive such great service form us. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Kept informed about delivery time. Handover was comprehensive. High quality dealer.

Sales
Thank you very much for your feedback. I'm glad you were kept informed throughout, meaning you had a high quality experience with us. I will pass your comments onto the sales team. Kind REgards, Paul Glister, Head of Business.

Overall good experience from all staff concerned, from the initial enquiry through to collection of the vehicle.

Sales
Thank you very much for your feedback. It's great to hear that the whole experience was fantastic and I hope you enjoy your new purchase. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Ed talked me through every feature of the car.

Sales
Thank you very much for your feedback. Ed will be delighted to hear that the process was easy and that you would recommend us. I will ensure to pass your comments onto Ed and the Sales Team. Kind Regards, Paul Glister, Head of Business.

Because I was completely satisfied. Silly question

Sales
Thank you very much for your feedback. It's great to hear that you were completely satisfied with the service you received. I will ensure to pass your comments onto the Sales Team. Kind Regards, Paul Glister, Head of Business.

The purchase price was very good but the dealers handling of all aspects of my customer experience was appalling. Poor communication throughout the whole process from start to finish

Sales

Great experience apart from a couple of really minor things that were forgotten on delivery.

Sales
Thank you very much for your comments. It's a shame to hear that some minor things were forgotten about on delivery, however, it's great that overall Ed provided you a great experience. I will ensure to pass your comments onto Ed and the sales team. Kind Regards, Paul Glister, Head of Business.

As always a very friendly and professional service.

Sales
Thank you very much for your comments. It's great to hear that you always receive a professional and friendly service from us . I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Good team, knew their stuff and good customer skills

Sales
Thank you very much for your comments. It's great to hear that team were great and had great knowledge of the product, meaning that you had a fantastic service. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

faultless

Sales
Thank you very much for your comments. It's great to hear that Steve and Will provided you such a faultless experience. I will ensure to pass your comments onto them both. Kind Regards, Paul Glister, Head of Business.

Oliver Webster & the whole team were fundamental in making the buying experience a real pleasure - what theatre!

Sales
Thank you very much for your feedback. It's great to hear that Oliver and the whole team helped make your buying experience a pleasure. We hope you enjoy your new car. Kind Regards, Paul Glister Head of Business.

Everything was excellent apart from a slight lack of attention to detail administratively. I have a complex address and a number of times it was left to me to spot this was incorrect on documentation. The V5C arrived and the address is incorrect.

Sales
Thank you very much for your feedback. I'm glad that overall you had a fantastic experience with us. However, we take on board your feedback regarding the paperwork and will ensure in future we will be more aware. Kind Regards, Paul Glister, Head of Business.

Received impeccable service from Simon Woodley. Helped through ever step of the process from initial enquiry, through vehicle specification and final hand over. A great experience all round.

Sales
Thank you very much for your feedback. I'm glad to hear that Simon Woodley provided you an impeccable service. He will be delighted to hear your comments. Kind Regards, Paul Glister, Head of Business.

See answer to Q1. If I was answering this question related to the BMW Centre with whom I dealt (Halliwell Jones, Warrrington) then my response would be 'Completely dissatisfied' from a raft of angles. Bowker BMW Preston (closest to me) v poor also.

Sales
Thank you so much for your feedback. It's regrettable that the previous BMW dealership you have dealt with have been dissatisfactory. However, It's delightful to read your comments about Oliver and Adam and how wonderfully they dealt with you. I will ensure to pass your comments onto both Adam and Oliver and the Sales Team. Kind Regards, Paul Glister, Head of Business.

Not too much waiting around, great having the car through the window! And was shown around the car very well to help me get used to it

Sales
Thank you very much for your feedback. It's regrettable that you had to deal with a few different executives, but I'm glad we managed to save that by finding you the right car. I will ensure to pass your comments onto the Sales Team. Kind Regards, Paul Glister, Head of Business.

Everything that was promised was delivered. In addition went beyond the basics - unfortunately I had to undergo surgery between purchase and delivery but problems minimised by Adnan visiting my home on three occasions (including delivery)

Sales
Thank you very much for your feedback. It's great to hear that Adnan providing you such a fantastic service, including going to your house to benefit you. I will ensure to pass your comments onto Adnan and the Sales Team. Kind Regards, Paul Glister, Head of Business.

It is was very easy

Sales
Thank you very much for your feedback. It's great to hear that you experience with us was very easy meaning you received a 5 star service. I will ensure to pass your comments onto the Sales Team. Kind Regards, Paul Glister, Head of Business.

Everything went smoothly and the car actually arrived before the expected date. Adnan was very patient in explaining how everything worked and nothing was too much trouble.

Sales
Thank you very much for your fantastic feedback. It's great to hear that Adnan help make the sales process easy, and run smoothly ensuring you have a 5 star service. I will pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

The service was great, some of the paperwork requesting personal and banking details looked more like a Nigerian scam, I had to call BMW Reading to validate the paperwork. I was also asked for the same information on 2 occasions which suggests some

Sales
Thank you very much for your feedback. It's great to hear that overall your experience was fantastic. I will pass your comments on about the paperwork so we can take this on board next time. Kind Regards, Paul Glister, Head of Business.

This is my first purchase from Cooper Reading. I've bought most of my BMW's from Bath Wellsway and with a particular salesman at Bath. The team at Reading was amazing! I can say I look forward to the experience again in a few years.

Sales
Thank you very much for your feedback. It's great to hear that the sales Team at Reading were amazing and helped make your first experience with us fantastic. I will ensure to pass your comments on. Kind Regards, Paul Glister, Head of Business.

We lived the experience of purchasing our first ever brand new car. The sales people were friendly and gave us plenty of time and attention. A thoroughly enjoyable experience one we will never forget.

Sales
Thank you very much for your fantastic feedback. It's great to hear the sales executive were very attentive and friendly providing you with a 5 star service. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Dealer (Coopers of Reading) made the buying experience easy and the sales assistant was very friendly and helpful (Abby Steel).

Sales
Thank you very much for your fantastic feedback. It's great to hear that Abby went out of her way to provide you with an easy buying experience. I will ensure to pass your comments onto Abby and the Sales Team. Kind Regards, Paul Glister, Head of Business.

New car delivered on time, but 'phone calls were not always followed up if the person concerned was not available - maybe the receptionist did not pass on the message.

Sales
Thank you very much for your feedback. It's regrettable to hear that your phone calls weren't followed up - I will pass your comments onto the sales team to ensure next time we provide a 5 star service. Kind Regards, Paul Glister , Head of Business.

it all worked very easily. The team answered questions quickly

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Service was great, people friendly, and elivery an experience. There's a little problem open with the car polishing that I believe will be soon sorted out

Sales
Thank you very much for your feedback. It's great to hear that the staff delivered a fantastic service. It's also great to hear that process was simple. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.