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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service team are excellent, wish I could remember more of their names. Can't say the same for the receptionists answering the phones.

Service

Excellent service and good helpful staff

Service

Only did what was necessary in a good professional way

Service

Too long a wait for an appointment and they didn't locate the source of the dash rattle. Even though I provided a video. I pasted this on a BMW forum and within 30 mins have 5 other people say they have the same issue.

Service

Friendly and polite staff. Speedy attention from the work team.

Service

Kept informed during the service and I like the video clips sent by the technician showing what needs doing

Service

BMW reading make it easy to drop the car in and then work upstairs until the car is ready

Service
Thank you for the great feedback. I am pleased to read you enjoyed our lounge area to work while you waited for your car to be serviced. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

All staff were exceptionally helpful

Service
Thank you for the great feedback. Its great to read how helpful our staff were and how impressed you were by the level of service you received. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

My regular service was completed in good time and information re my next service and MOT were provided efficiently

Service

Looked after well by Mark Williams.

Service
Thank you for your feedback. I will pass your kind comments back to Mark. Kind regards, Paul Glister, Head of Business.

Did what they said at the price the said which was a very good deal.

Service
Thank you for the great feedback. I am pleased to read everything was sorted for you at ease and you enjoy your BMW. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Was able to get exactly what I was after with a good experience

Service
Thank you for your feedback. I am pleased to read about your great experience here with us. I will pass your kind feedback onto your service advisor and the technician who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Since the above I seem to have had numerous problems at this dealership with things like long waits at the coffee machine waiting for attention. Tried to speak to the service manager on 2 occasions and hung up after almost 30 min wait.

Service
Thank you for your feedback. I am sorry to read about your recent experience to us. I have passed this onto our senior advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

First appointment was cancelled due to an issue with machines in the workshop... yet they didn't think it was important to inform me of this before I arrived at 2pm. I was told the problem started at 10am. When I rebooked it took so long for the svc

Service
Thank you for your feedback. We do like to talk to our customers about the BMW scoring system as a few of our customers explain they don't understand it. We will take this up in house to improve this going forward. Kind regards, Paul Glister, Head of Business.

Had a warranty repair which was fixed with no issues.

Service
Thank you for your great feedback. I am pleased to hear about your recent visit to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Good service consistently, please keep it up.

Service
Thank you for providing us with great feedback. I will pass this back to your aftersales team who worked on your vehicle and looked after you. Kind regards, Paul Glister, Head of Business.

Everything fine - just still waiting for my receipt.

Service
Thank you for your feedback. I have looked into the whereabouts of your receipt and can see it got sent to you 1st class in the post. We will send out a duplicate for you today. Kind regards, Paul Glister, Head of Business.

Fairly quick once I could communicate directly with the garage. Car was lovely and clean and looked after but it shouldn't take a week to fix a puncture!

Service
Thank you for your feedback. I am sorry to read you found a major lack of communication between us and BMW assist. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Had to wait around before being seen by the service personal. Apparently I arrived before the "allotted" time, but was not told this and waited for 20 minutes before being served and then only after I enquired why I was waiting so long!

Service
Thank you fro your feedback. I am sorry to read the lack of communication between yourself and service advisor. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

The Cooper Reading sales was good but the after sales is just terrible. I went there recently for an MOT and had one of the hardest day in recent times. The guy was so non-cooperating that I have decided to cancel my servicing appointment with them.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I will be looking into this for you and passing it onto our senior service advisor to make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Disappointed at having to waste a whole day ie car dropped at Coppers at 08:30 and not ready until 16:30. The inability to arrange for collection from home and the unavailability of a courtesy car (attempted 1 month in advance) was not good/acceptabl

Service
Thank you for your feedback. Unfortunately, our loan car and collection and delivery service are very popular and do get booked up 2-3 months in advance. We do encourage booking this service way in advance to not be disappointed. We also can arrange a taxi service for you to your home so you don't have to hang around. Kind regards, Paul Glister, Head of Business.

Excellent customer service

Service
Thank you for your feedback. I am pleased to read about the excellent customer service you received from us. I will take your comments on board about speaking to a advisor on site to book your car in, although unfortunately, this isn't always as easy as there main focus is there customers with there vehicles already here with us. Kind regards, Paul Glister, Head of Business.

When I got the car home it said the emergency call system had failed. I was told this was 'just a coincidence' and that I need to leave the car with Cooper for another day to fix it - a pain workwise. It is unclear who is picking up any charge.

Service
Thank you for leaving your feedback. I am sorry to read there was some confusion over the charge of your vehicle. I will look into this and make sure we contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

My car was in for 2 nights, the 1st night due to a faulty machine in the garage, the 2nd because the garage LOST MY KEYS. Incompetent, poor customer service, unapologetic, seemed to shrug it off like a regular occurrence. Very disappointing.

Service
Thank you for taking the time to leave your feedback. I can completely understand your frustration although I have looked into this and can see your service advisor dealt with this accordingly for the unfortunate circumstances. We do endeavor to make sure your next visit to us is a massive improvement. Kind regards, Paul Glister, Head of Business.

I waited too long for it to be fixed, couldn't choose my local BMW garage, still no decaffeinated coffee (I'm not allowed caffeine and it would be nice to have a coffee during the 3.5 hour wait). Efficient on the day and courteous staff.

Service
Thank you for leaving your feedback. We do offer our customers decaffeinated tea and coffee at our lounge area on the middle floor. Please do ask our showroom hosts for assistance next time who would be more than willing to make you a refreshment. Kind regards, Paul Glister, Head of Business.

Prompt helpful service. Service representative nice guy

Service
Thank you for your feedback. I am pleased to read about your helpful service. I will pass your kind comments back to your service advisor, Kind regards, Paul Glister, Head of Business.

No courtesy car available unless booking about 2 months prior to service. As the centre is out of town it would be a good option.

Service
Thank you for your feedback. Unfortunately, our loan car availability does get booked up so quickly due to only having a certain amount on fleet and being so popular. We do try to recommend calling a few months before due to our lead time being around 2 months for this. Thank you for your feedback. Kind regards, Paul Glister, Head of Business.

Booking was easy, communication up to the date was clear and concise. During the service I was kept informed regularly with progress and what was happening. The lounge/cafe area was comfortable and helped make the wait a little less tedious!

Service
Thank you for the great feedback. I am pleased to read you received an excellent service. I will pass your kind comments back to everyone who helped deal with your vehicle. Kind regards, Paul Glister, Head of Business.

Same as answer 1

Service

For the same reasons as above

Service

Booked an 08:30 appointment. Online information stated that oil change would be done in 90 minutes. Wasn't seen until 9am and then only got my car back at 11:20. Meant I had to reschedule various meetings and spent most of my morning at the branch

Service
Thank you for your feedback. I am sorry to read there was a slight delay in getting your car completed. We do always aim to stick to our timings but sometimes due to hold ups in the workshop this isn't always possible. Kind regards, Paul Glister, Head of Business.

Problems with eratic opening and closing of the tail gate have been previously reported to the dealer with no action. Dealer could not find fault nor offer advice to resolve the problem which still exists. Tyre pressures were not checked.

Service

Best ever

Service
Thank you for the great feedback. We value your custom as a loyal customer and look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

They phone me up to tell me if there is anything extra that needs doing.

Service
Thank you for your feedback. I am pleased to read about the great service you recently received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Very good service received

Service

All paperwork handed over. Car was done in good time however

Service
Thank you for your feedback. I can get the required documents out to your first class in the post that you require. Please do call us at your convenient to tell us which ones you do require. Kind regards, Paul Glister, Head of Business.

After sales service of Coopers Reading bmw was utterly shambles If I had a choice I would avoid going there and take to private garage who are decent enough to keep you up to date and stay up with there words unlike coopers reading

Service
Thanks for your feedback. I am sorry to read about your recent visit to us. I have been advised this is in the middle of being dealt with by our senior service advisor, Neil Gowers. Kind regards, Paul Glister, Head of Business.

My 6 months old car has lots of rattles but specifically boot rattle on bumps or turns is very annoying. Took it in for this specific rattle, boot lock was adjusted but same problem or probably worse. Had to leave car for two days and need bring agai

Service
Thank you for your feedback. I am pleased to read you think our service team are very responsive and give good updates. However, it is not physically possible for a "one-time fix" due to not having all parts in stock at our dealership for every single car we sell, have made. I hope you can understand this. Kind regards, Paul Glister, Head of Business.

Efficiently handled with video evidence of the health check. The service was completed on time and my car received a thorough clean.

Service
Its great to read your feedback regarding your recent visit to us. I am pleased to read you found our staff to be welcoming, easy to deal with and polite. I am also pleased to read your service was exactly as expected and you thought the complimentary wash was up to standards. I will relay your feedback onto the relevant staff members. Kind regards, Paul Glister, Head of Business.

BMW Reading did everything asked of them

Service
Thank you for the great feedback. Its great to read you had a very professional organized service, I will pass your kind comments back to your service advisor and aftersales team that worked on your car kind regards, Paul Glister, Head of Business.

I have previous experience of the service exec who attended me this time and can say he is helpful/pleasant/knowledgeable.

Service
Thank you for leaving your feedback. I will pass your kind comments onto the service advisor who dealt with you and the aftersales team who worked on your car. Kind regards, Paul Glister, Head of Business.

Quickly done work and clean car

Service
Thank you for leaving your feedback. Its great to read you were pleased with the recent service you received. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Poor explanation of hybrid loan car. Previous driver's clothing still in loan car.

Service
Thank you for your feedback. I am shocked to read your review. Please leave this with me to get my senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Booking process easy. Welcome on day of service very friendly and discussed process. Suggested that air conditioning check unnecessary which was much appreciated. Call received to advise vehicle ready however collection of vehicle delayed a little.

Service
Thank you for your feedback. I will pass your comments back to your service advisor to ensure we can stop any unnecessary waiting upon collection of your vehicle. I am pleased to read that on the whole you received a great service from us. Kind regards, Paul Glister, Head of Business.

Good service. My only criticism is the length of time required to book it in.

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the efficient and friendly service you received from us. I am sorry about the booking lead time. Unfortunately being a main dealership we do have many loyal returning customers meaning we do recommend booking 4-8 weeks in advance to make sure you get a date subtitle for yourself. Kind regards, Paul Glister, Head of Business.

Fast service, kept informed and nice sitting area to work from/chill

Service
Thank you for leaving your feedback. I am pleased to read about your excellent fast service. We look forward too seeing you again. Kind regards, Paul Glister, Head of Business.

Some corrosion marks on summer wheels that had been stored over winter. Sure they were not there before. Wonder if the wheels are stored in damp conditions.

Service
Thank you for your comments. I am sorry to read you have picked up a few marks on your winter wheels while they were in our storage. I can reassure you that all tyres are kept inside locked in a storage tyre bay, this should prevent any damage or marks from happening. Kind regards, Paul Glister, Head of Business.

On the day the people were fine, but it is not acceptable to wait 8 weeks from request to booked date to have a service (March to May)

Service
Thank you for leaving your feedback. I can see you are now rebooked for your dash cam to be fitted. I am sorry to read you was not notified about the dash cam being out of stock, this part was on back order factory with BMW UK. Kind regards, Paul Glister, Head of Business.

Had a very good experience and was dealt with well

Service
Thank you for leaving your feedback. I am pleased to read about the very good experience you recently experienced with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Very simple process

Service
Thank you for the great feedback. I am pleased to read about the simple process and great communication you received from us. Kind regards, Paul Glister, Head of Business.

No issues, but for the dealer forgetting to stamp my service book. Not a problem though!

Service
Thank you for your great feedback. I am pleased to read you received a great service from us. I am sorry to read we didn't complete your service book. When you are next passing please do pop in and we will get this stamped for you. Kind regards, Paul Glister, Head of Business.

As per last comment

Service
Thank you for leaving your feedback regarding your last recent visits to us. I am sorry to read we may have missed a small request you had asked us on the morning of your vehicle being dropped off. We do aim to look at everything but due to the high demand it is not always possible to have time to look at the extra work on the same day. We do always recommend booking the vehicle back in. Kind regards, Paul Glister, Head of Business.

Meeted expectations

Service
Thanks for the great feedback. I am pleased to read we meted your expectations and you found us to be reliable and courteous. Kind regards, Paul Glister, Head of Business.

Nothing too much trouble.

Service
Thank you for your 10/10 review. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

See above

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your experience to us. I will be taking this matter up in house and looking into this for you. Kind regards, Paul Glister, Head of Business.

Confusion on what service the car required and in the end required only a brake fluid change, this took nearly 5 hours despite being told that a FULL service along with the brake fluid change would take 3 hours ??

Service
Thank you for taking the time to leave your feedback. I am sorry to read there was some confusion over the timings over your major service. I will be taking action into this to ensure all advisors, booking consultants etc are informing customers of all the same timings. Kind regards, Paul Glister, Head of Business.

Initially my it was claimed my booking was not made and denied that I had booked a replacement car, this was not sorted. I had to chase for constant updates. Poor communication and lack of attention to detail. No effort made.

Service

Carried out everything and more than expected.

Service
Thank you for the great 5* review! I am pleased to read your service was carried out efficiently and you were well looked after by our friendly and helpful staff. I will pass the kind comments back to your service advisor. Kind regards, Paul Glister, Head of Business.

Well looked after.

Service
Thank you for your feedback. I am pleased to read about your recent experience to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Although minor bodywork repairs are advertised on BMW website as a service available in-house, trying to get this organised was a nightmare. The remote booking office (I believe based in Norwich) seemed to have no idea this service was available.

Service
Thank you for leaving your feedback. I am sorry to read about your recent visit to us. I will be looking into this in house to ensure the communication from our customers to our advisors are paramount. Kind regards, Paul Glister, Head of Business.

I had to make a second visit for the service to be completed

Service
Thank you for taking the time to leave your feedback. I am sorry to read the work on your vehicle could not be completed upon your first visit. Unfortunately, it is not always possible to have all parts in stock for every vehicle we see which sometimes requires ordering parts for next day. I will look into this for you to help reduce the prevention of this happening again next time. Kind regards, Paul Glister, Head of Business.

Listened to my queries and followed them through, despite nothing registering on the inboard computer. Appreciated that.

Service
Thank you for your feedback. I am pleased to read you had a successful service with us. I will pass your kind comments onto your aftersales team who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

service not completed although car in from 8.30am and did not find out until I arrived to collect car

Service
Thank you for taking the time to leave your feedback. I am sorry to read about the recent service you received from us. I can completely understand your frustration. Kind regards, Paul Glister, Head of Business.

Easy to get to, drop off (night before) and pick up of my car was simple.

Service
Thank you for the great feedback. I am pleased to read you had a great enjoyable service from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

See above.

Service
Thank you for taking the time to leave your great review. I am pleased to read you received a great service from our aftersales team and in a great timely fashion. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Friendly and helpful

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great service you received from us. Kind regards, Paul Glister, Head of Business.

Had to wait for parts

Service
Thank you for your feedback. I am sorry to read there was a wait in collecting your parts. Our Parts department do work as quickly and safely as possible to ensure we get the correct parts to you as quickly as possible but sometimes this is out of our control. Kind regards, Paul Glister, Head of Business.

I am still waiting on Sales to contact me concerning me just having 1 key from handover - Amy Bennett I believe?

Service
Thank you for your feedback. I am sorry to read about your handover. I will pass this onto our sales manager and Amy to make contact with you to get this resolved. Kind regards, Paul Glister, Head of Business.

Something has changed at Coopers Reading. I am not sure what. I purchased my car there and at times I have felt that when I have been back to have my car serviced its not been a great experience, cost, bad service, and in fact I got a bit ripped of

Service
Thank you for your feedback. I will be looking into your invoice and will be in contact in due course. Sorry for any inconvenience. Kind regards, Paul Glister, Head of Business.

Service was carried out to my satisfaction.

Service
Thank you for the great feedback. I am pleased to read about the service you received from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Clearly - very disappointing my car was damaged and it took 3 Visits. Smart repair done which is not to the same standard as it was before. However praise to my service advisor 'Jess' who is exceptionally professional, courteous and Honest'.

Service
Thank you for leaving your feedback. I am sorry to read about the damage caused to your vehicle on site. This is not something that happens regularly and we do ensure maximum protection is in place for if something was to happen, sometimes accidents do happen. I am pleased to read Jess kept you informed throughout the whole process and that the damage was rectified. Kind regards, Paul Glister, Head of Business.

Good service - very customer focused

Service
Thank you for your recent feedback. I am pleased to read you received a good service from us and that the customer focused shined through. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

The work was carried out well and on time.

Service
Thank you for your feedback. I am pleased to read about your recent experience to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Made to feel special as an idividual

Service
Thank you for the great review. We aim to make everyone of our customers feel the way you felt leaving us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Again, outstanding service - faultless.

Service
Thank you for your feedback. I am pleased to read about the outstanding, faultless service you received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

the financial check meeting could have been done over phone , and I didn't see the point of it . Service booking was 1 month from the call The service team themselves was very flexible on the day and did a good job

Service
Thank you for taking the time to leave your feedback. I am pleased to read your service advisor was flexible on the day and ensured that you had a great experience with us here. We do accept payments over the phone providing its under a certain amount to make this more convenient for yourself upon collection. Kind regards, Paul Glister, Head of Business.

Cooper Reading completed the first service of my vehicle to my expectation.

Service
Thank you for your feedback. Please do note, our parking is manned at all times to ensure there are spaces for our customers arrivals but as we see around 50-70 customers and cars in the morning between 8am and 10am sometimes it is inevitable that the parking will be full. Please look out for our parking attendants next time you are struggling who will be more than willing to help take your car from you. Kind regards, Paul Glister, Head of Business.

Collection from home, annual service, MOT, wash and vacuum and return of car were perfect.

Service
Thank you for taking your time to leave your feedback. I am pleased to read about the great service your received from us and that the collection and delivery was a great help to you. Its great to read your driving around in your dream car. Kind regards, Paul Glister, Head of Business.

I was under the impression I had a service pack, which I now know I don't. It wasn't checked before the service went ahead and I was charged accordingly. If I had known about this I would not have proceeded with a service at Cooper Reading

Service
Thank you for leaving your feedback regarding your recent visit to us. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Polite staff and entirely satisfactory work done.

Service
Thank you for your feedback. I am pleased to read about the good service you received from us and you was entirely satisfied with the work carried out on your car. Kind regards, Paul Glister, Head of Business.

Coopers reading and BMW finance made it possible for me to own a car I never thought possible.

Sales
Thank you for this great review. I am very happy to see that our team here at Cooper Reading, in particular Jonathan Hood, provided you with such excellent service. I will pass your comments along to them and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Great experience, our salesman Enaam was very knowledgeable around the products and friendly

Sales
Thank you for taking the time to leave this great review. I am very happy to see that you found our sales executive Enaam, friendly and knowledgeable, I will pass your comments onto him. I am also pleased to read that you were kept updated throughout your buying process and that your overall experience was made easy. Kind Regards, Paul Glister, Head of Business.

The sales executive, Francis Reed, was very smart and professional and a pleasure to do business with.

Sales
Thank you for this excellent review. It's great to read that our sales executive Francis created such a smooth yet professional buying experience for you. I hope you are enjoying your new vehicle and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

As already stated Coopers were brilliant - got a nice one test drive in exactly the car I was looking to buy. I will be going back in a couple fo years when my wife car will need changing

Sales
Thank you for this excellent review. It's great to read that you received such a high level of service whilst you were visiting us here at Cooper Reading. I am also pleased to see that our sales executive Sam Anderson was efficient and accommodating, I will pass your comments onto him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Sam Anderson was great.

Sales

It would have been a MUCH higher score if I hadn't had to wait 3 months for it to arrive. This wasn't flagged up.

Sales
I regret to see that you had to wait 3 months for your new vehicle to arrive, I can understand your frustration. However, I hope you are now enjoying your new car and I will pass this feedback onto the team. Kind Regards, Paul Glister, Head of Business.

Slight hiccup with the delivery of the car due to transport breakdown

Sales
I regret to see that there were difficulties with the delivery of your new vehicle, however I am pleased to read that you still received a good level of customer service. I will pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Sales executive looked after us understood our requirements

Sales
Thank you for this excellent review. It's great to read that you had such an excellent experience here with us and that you found our team friendly and understanding. I will pass your comments onto our team at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

GOOD EXPERIENCE WITH REGULAR UPDATES.

Sales
Thank you for your positive feedback. I am happy to see that you enjoyed your experience here with us at Cooper Reading, and that you were thoroughly looked after throughout. Kind Regards, Paul Glister, Head of Business.

Process from start to finish has been brilliant so far! Plus I'm loving the M140i

Sales
Thank you for taking the time to leave this great review. I am happy to read that our team here at Cooper Reading provided you with such a friendly and efficient service, I will pass your comments along to them. It's also great to see you're enjoying your new M140i and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Jonathan looked after me from beginning to end. A very professional man with great focus on what I wanted.

Sales
Thank you for this excellent review. I am pleased to see that you were well looked after during your experience here with us at Cooper Reading and that our sales executive Jonathan Hood provided you with such professional service. I'm glad to see you're enjoying your new car, and we look forward to seeing you again soon. Kind Regards, Paul Glister, Head of Business.

Staff or the sales should be more understanding and be more active in communication.

Sales

It was a shame I was under time constraint so didn't get the deep dive they wanted. But appreciate how staff accommodated my needs.

Sales

We communicated in person, by phone and email over severall months with Francis before and after we had decided on a BMW car and at all times he was engaging and helpful. Likewise following the purchase of the car.

Sales
Thank you for this review. I am pleased to see that you found our sales executive Francis Reed engaging and accommodating, I will pass your feedback onto him and the rest of a sales team. Kind Regards, Paul Glister, Head of Business.

The communications were great and the expectations of the car were met.

Sales
Thank you for this excellent feedback. It's great to read that you were kept updated throughout the process of buying your new car and that you found our sales team so efficient. I hope you're enjoying your new vehicle and I will pass your positive comments along to the team. Kind Regards, Paul Glister, Head of Business.