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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Your Exclusive Invitation to view the new M5 at Cooper Reading

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Transaction Manager

Adam Blake

Sales Consultant

Darren Nicholls

Sales Consultant

Mark Jeffery

Sales Consultant

Matt Gilbert

Sales Consultant

Rebecca Mileham

Sales Consultant

Ruairi Ellis

Sales Consultant

Amy Slone

Sales Support

Chris Brown

Senior Service Advisor

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

Jack Dodson

BMW Retail Accountant

Abigail Steel

BMW Product Genius

Adrienne Francois

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

In the interests of time, requested not to have the car cleaned. The car was cleaned, wasting time. Also, staff were not informed that I was waiting in the customer lounge area, so attempted to call me.

Service

As above (q.1.)Although your scale shows 1 star, it should be zero.Completely dissatisfied and disillusioned with BMW and service and lack of resolution to date

Service

Courtesy & care

Service

Work completed on time and all very efficient.

Service

No complaints at all !

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Car was attended to promptly, ready on time and all work out as agreed. No quibbles at all

Service

good check in, very friendly staff and access to experts but they didn't repair the paintwork that I agreed to pay extra for (I think just forgot) and also didn't remove stones from the rear diffuser, even though on paperwork you said you dis

Service

as above. I do not trust them with my car. they said we drove into the garage like it. our car was undrivable when we took it home. the exhaust was really loud and was rattling all of the time.

Service

Issue I had with the car was sorted without question

Service

I was surprised that only a week after my service I had to refill the oil. I would have expected a low oil level to have been found during the service

Service

Unable to remedy problem with fan

Service

Car sorted but no information given about what was actually done and car returned within an hour of call and no further call to report nobody in but car left on driveway and keys in letterbox !

Service

they are excellent they handled everything very good .

Service

Excellent service and staff were very helpful and polite

Service

Again it was the length of time it took to complete that was a problem.

Service

Good communication through the day and I was happy with the outcome.The missing 0.2 score is because the loan car had 12 miles of fuel in it when it was given to me. Once I had mentioned this someone went and put fuel in it straight away though so

Service

Everything happened alas planned.

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Professional

Service

I would summarise the experience as "an ok sales process, but let down by poor administration". Not as good as my previous purchase of a user car from another BMW dealer. The car I was interested in hadn't been greatly prepared for viewing/selling.

Service

Nice surroundings. Courteous staff.

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Thank you for taking the time to leave us your feedback. I am pleased to read you enjoyed your time at the dealership and that our staff were all courteous. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

There was no car waiting for me so had to wait around. However all staff were understanding and took time out to chat to me.

Service
Thank you for your feedback Mr Rothwell. I am sorry to read there was no car available and waiting for you on arrival. On the other hand I am pleased to read about how understanding the team were. I will pass this onto the aftersales department. Kind regards, Paul Glister, Head of Business.

I expected professional service and received professional service

Service
Thank you for taking the time to leave us your feedback. Kind regards, Paul Glister, Head of Business.

I waited for the service. It was completed in less time than stated and the vehicle was returned in top condition

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about the great service you received from us. Kind regards, Paul Glister, Head of Business.

fault fixed on same day

Service
Thank you for taking the time for leaving us your feedback. I am pleased to see you had a great experience with us. Kind regards, Paul Glister, Head of Business.

It would be nice to have also a pick up service from town. Otherwise the service was excellent.

Service
Thank you for taking the time to leave us your feedback. I will take your comments on board about the lift options on the return. Kind regards, Paul Glister, Head of Business.

No problems, well looked after, completed on time. Denty was very polite and helpful

Service
Thank you for your feedback. I am pleased to read you received a great service from us. I will pass your kind comments back to your service advisor Danika Fenty. Kind regards, Paul Glister, Head of Business.

fault free

Service
Thank you for your feedback, I am pleased to read the great service you've received. Kind regards, Paul Glister, Head of Business.

There was no in house wifi - I had to join Sky (think it was). I had brought 2 hours of work to do and had to join their system, I dont know anywhere else that asked such intrusive questions. You should offer client wifi as standard.

Service
Thank you for taking the time and leaving your feedback. We do offer free WIFI in our dealership, we are sorry that you was unaware of this. Kind regards, Paul Glister, Head of Business.

The service and MOT were done very smoothly.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you were happy with the service you received from us. We look forward to seeing you again soon in the future. Kind regards, Paul Glister, Head of Business.

On time ,hassle free

Service
Thank you for taking the time to leave us your feedback. It is great to read about the excellent service you received from us and about how helpful and nice our aftersales team are. I will pass your kind comments back to Paul Smith, the aftersales manager. Kind regards, Paul Glister, Head of Business.

As usual, long waiting time to see advisor.

Service
Thank you for taking the time to leave your feedback. I am sorry to hear you had a wait before seeing your service advisor. Unfortunately due to the popular drop off and collecting periods (before/after work, school drop off's etc.) we do have a high volume of customers all at once. We do endeavor to see to all customers as quickly as possible but this isn't always possible. We do thank you for your patience. Kind regards, Paul Glister, Head of Business.

James Grant frequently goes ‘above and beyond’ and makes choosing Cooper Reading an easy choice.

Service
Thank you for your feedback. It is great to read you received a positive service from us. I will pass your kind comments onto James and the aftersales team. Kind regards, Paul Glister, Head of Business.

All good

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Thank you for taking the time to leave us your feedback. Kind regards, Paul Glister, Head of Business.

Poor customer interaction, no follow up from service no returned calls

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Thank you for leaving your feedback. I am sorry to read you did not receive a positive experience from us. I will look into this to endeavor it doesn't happen again in the future. Kind regards, Paul Glister, Head of Business.

slight delay on the service due to other work overrunning but comfortable surroundings so no problem.

Service
Thank you for your feedback. I am sorry to read there was a slight delay on the service, we do endeavor to stick to our timings. I will pass this onto our aftersales team. Kind regards, Paul Glister, Head of Business.

Professional and friendly staff. Fantastic service centres with good facilities particularly if you are waiting for the service to be done.Prompt Communication. Video sent about the state of the car and issues identified is awesome.Good cust. exp!

Service
Thank you for your feedback. It is great to read you had an excellent service from ourselves and enjoyed your stay with us up in the coffee lounge. We look forward to seeing you again soon in the future. Kind regards, Paul Glister, Head of Business.

As at time of writing, my vehicle YVS 774 is still at Coopers. One call from Nathan on Thursday 19th April to confirm £700 for replacement amp unaware that I have BMW Warranty on the vehicle. Mailed him warranty details during call. Nothing since.

Service

usual high standard and courtesy pick up and drop off

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you had a great service with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Car collected and returned on time, after complimentary valet and wash. MOT, service and air con refresh all completed within the estimate.

Service
Thank you for taking the time to leave us your feedback. It is great to read how positive your experience was with us here. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

Friendly reception, car ready by the agreed time. It was so efficient, that I missed the chance of a cup of coffee.

Service
Thank you for taking the time to leave us your positive feedback. It is great to read how much you enjoyed your visit to us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

The service took longer than I expected. I dropped the car off at 11 and it wasn’t completed until 3:30. I was also told someone would call me back about the timing and they didn’t.

Service
Thank you for taking the time to leave us your feedback. I am sorry to see we didn't meet your criteria with our timings. I will be looking into this. Kind regards, Paul Glister, Head of Business.

very good all round service

Service
Thank you for taking the time to leave us your positive feedback Mr Brown. It is great to read you had an all round excellent service. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I could have been away quicker as my car was returned to the car park at least 10 minutes before I was seen to

Service
Thank you for taking the time to leave us your feedback. I am sorry to see you was left waiting 10 minutes. Our service advisors do try there very best to see customers in and out in a reasonable time but due to busy periods (around opening/closing time) this isn't always possible. Kind regards, Paul Glister, Head of Business.

I have already answered this but again, all aspects from dropping car off to receiving my car back at the end of the day was faultless.

Service
Thank you for taking the time to leave us your feedback. It is great to read you had a faultless service. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

it worked well coming in for 2 hours, using the wireless getting a coffee. Much better than a pickup service. I think you should advertise this more to business people like me? maybe have a couple of rooms you can book to do private calls etc.

Service
Thank you for taking the time to leave us your feedback. I will take your feedback on board and look into this. Kind regards, Paul Glister, Head of Business.

First class service

Service
Thank you for taking the time to leave us your feedback. It is great to read you received a 'first class service' Kind regards, Paul Glister, Head of Business.

Kept updated with the progress of work being carried out

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you felt you were kept informed at all times and received a great service. Kind regards, Paul Glister, Head of Business.

Simple wheel swap in and out on time

Service
Thank you for taking the time to leave us your feedback Mr. Stevens. Kind regards, Paul Glister, Head of Business.

Service well coordinated and delivered on time

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you were happy with the service provided. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

I ask to have the tracking checked on my car and that was completed.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you had a positive experience with us here. Kind regards, Paul Glister, Head of Business.

Friendly very helpful

Service
Thank you for taking the time to leave us your feedback. I am pleased to read how great our staff were. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Easy to deal with friendly, overall great service

Service
Thank you for taking the time to leave us your feedback Mr Gooch. It is great to read your comments. I am pleased to see you have a great experience with us. Kind regards, Paul Glister, Head of Business.

Able to book in when It suited me and ready on time agreed and nicely cleaned.service reception very welcoming and professional.

Service
Thank you for taking the time to leave us your feedback. It is great to read such positive comments from yourself Mr Mason. We look forward to seeing yourself again soon. Kind regards, Paul Glister, Head of Business.

Poor communication, took 1.5 hrs longer than expected. No updates from the team.

Service
Thank you for your feedback. I am sorry to read you felt our communication with yourself was poor. I will be looking into this to endeavor this does not happen again. Kind regards, Paul Glister, Head of Business.

I was recently in to have some warranty work done. No hassle or messing around, I just dropped my car off in a few minutes, was called in the afternoon to update me and came to collect earlier than the agreed time and car was ready already

Service
Thank you for taking the time to leave us your feedback. It is great to read how positive you thought your whole experience was here. I will pass this back onto the aftersales team and manager Paul Smith. Kind regards, Paul Glister, Head of Business.

always kept informed and completed the service at the time they said it would. standard of work is excellent

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you had an excellent service with us here at Cooper Reading BMW. We look forward too seeing you again soon! Kind regards, Paul Glister, Head of Business.

It is based on the experience from last time to this time. a change which I did not expect/.

Service
Thank you for taking the time to leave your feedback Mr Koukuntla. I am really sorry to read the experience you had here was not positive. I will look into this and pass these comments onto the aftersales manager, Paul Smith. Kind regards, Paul Glister, Head of Business.

No issues, friendly staff

Service
Thank you for taking the time to leave us your feedback. I am pleased to read our staff were friendly and you had a great experience with us. I will pass your kind comments onto our aftersales manager, Paul Smith. Kind regards, Paul Glister, Head of Business.

I'm always kept informed and the timings provided are accurate

Service
Thank you for leaving us your response Mr Hand. I am pleased to read our aftersales team looked after you well. I will pass this onto the aftersales manager, Paul Smith. Kind regards, Paul Glister, Head of Business.

Very good experience so far with BMW Cooper

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you had an enjoyable experience here at Cooper Reading BMW. Kind regards, Paul Glister, Head of Business.

The service was carried out as requested, MOT, the car returned clean, and all this in plenty time for me to pick up the car in good time

Service
Thank you for taking the time to leave us your feedback Mrs Van-Lishout. I am pleased to see you were impressed with the service you received from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Delivered on time.

Service
Thank you for taking the time to leave us your feedback. I am pleased to see you were pleased with the service provided by us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Legends

Service
Thank you for your feedback Mr Walton. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Excellent service

Service
Thank you for your feedback. It is great to read you received a excellent service from us here. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

My previous problems were acknowledged by Danika Fenty who unfortunately got the brunt of someone else’s mistake, but she took the time to listen to my complaint & noted everything down that I wanted done with my car so I can’t fault her service!

Service
Thank you for taking the time to leave us your feedback Miss Carpenter-Brown. I will pass on your good comments to Danika and the aftersales manager Paul Smith. I am sorry to see you were not completely satisfied at the beginning of your experience here with us but am delighted we rectified your problems. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Service, collection and delivery very good. My only slight criticism is that the valet cleaning of the interior could have been better.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read you found the collection and delivery service we provide to be of a good use to yourself. I am sorry to read you found the complementary wash and vacuum could have been better. I will look into this to endeavour it is not a reoccurring issue. Kind regards, Paul Glister, Head of Business.

Bluetooth audio pairing is still a little sporadic

Service
Thank you for taking the time to leave us your feedback. It is great to read you received a great service from us. I will pass your comments back to the aftersales team and in particular Jessica. Kind regards, Paul Glister, Head of Business.

Very friendly staff and kept up to date with progress

Service
Thank you for taking the time to leave us your feedback. I am pleased to see you had a great experience here with us. We look forward to seeing you again soon Mr Barugh. Kind regards, Paul Glister, Head of Business.

too expensive

Service
Thanks for your feedback. Kind regards, Paul Glister, Head of Business.

as previously stated

Service
Thank you for your response. I am glad to read you received an excellent service from our aftersales team. We look forward to seeing you again soon Mr Ryan. Kind regards, Paul Glister, Head of Business.

Easy to book service and accommodated a change in time. Service carried on time.

Service
Thank you for taking the time to leave us your feedback. I am pleased to see you found our aftersales services to be positive. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

My service was completed promptly and I was kept informed all along.

Service
Thank you for taking the time to leave us your feedback. It is great to read you had a positive experience with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

When I collected my car it had allegardly been washed. May as well not bothered, it had been shampooed and left to dry and was smeared all over. You either clean a car properly or don’t bother, I had to go home and wash it again as it looked a mess

Service
Thank you for taking the time to leave us your feedback. I am sorry to hear you felt disappointed in the complimentary service wash. I will get you service advisor to give you a call to get you booked back in for this to be rectified. Kind regards, Paul Glister, Head of Business.

My car was serviced very well, I was kept fully informed throughout the process and the the options for the one remaining fault were fully explained

Service
Thank you for taking the time to leave us your feedback. I am pleased to see you received a good service from our aftersales team. I will pass your kind comments onto your service advisor Mark. Kind regards, Paul Glister, Head of Business.

Extremely friendly and informative. I know nothing about cars and they took the time to explain everything to me.

Service
Thank you for taking the time to leave us your feedback. It is great to read such positive feedback about our aftersales team. We look forward to seeing you again soon Miss Lyon. Kind regards, Paul Glister, Head of Business.

As they wre very thougher

Service
Thank you for taking the time to leave us your positive feedback Mr Ward. I am pleased to see you had a pleasant experience with us. Kind regards, Paul Glister, Head of Business.

High standards.

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Thank you for taking the time to leave us your feedback Mr Jaya Chandran. I am pleased to see you had an enjoyable experience. Kind regards, Paul Glister, Head of Business

Very knowledgeable

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Thank you for your response Mr Armstrong. I am pleased to see you enjoyed your experience here with us. We look forward to seeing you again here soon. Kind regards, Paul Glister, Head of Business.

I was able to bring my car in and leave it with your technicians, whilst I waited and enjoyed a coffee with the newspaper and your guys got on with it. I was then able to ask about BMW new models and research my next car options.

Service
Thank you for leaving your feedback Mr Ambrose. I am glad to see you was treated well while having your car serviced here with us. We expect nothing less. Kind regards, Paul Glister, Head of Business.

All was done perfectly.

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Thank you for taking the time to leave us your positive response Mr Atkin. I am pleased to hear you received excellent customer attention from ourselves. We aim for nothing less. Kind regards, Paul Glister, Head of Business.

Personal service provided by service rep. Customer waiting area where I could work comfortably. Good coffee.

Service
Thank you for taking the time to leave us your response. It is great to read you received a personal service to yourself and enjoyed our hospitality while you waited for your vehicle. We look forward to seeing yourself again soon. Kind regards, Paul Glister, Head of Business.

Disappointed the car couldn't be cleaned because the water pipes were frozen due to the weather. Also asked for quote for repairing a scrape on the side, they were taking a photo, but no feedback yet.

Service
Thank you for your feedback. I am sorry to hear that your vehicle did not have a complimentary wash due to unforeseen circumstances. I will get your service advisor to get in touch with you to arrange this. I am pleased to hear you found our staff helpful and the rest of your visit here with us was a success. We look forward to seeing you soon. Kind regards, Paul Glister, head of Business.

Didn't stamp the service book. Has to go to the dealer next day to get the stamp, then they forgot to put the date with the stamp

Service
Thank you for taking the time to leave us your feedback. I am sorry to hear your service book was not completed at the time of your service here with us. We do ask for customers to leave the service book on the passenger seat for the ease of access to our technicians to avoid them being missed. Kind regards, Paul Glister, Head of Business.

Overall it was a satisfying experience.I dropped my car off with 10 miles of petrol but picked it up with only 1 mile of petrol. Luckily there was a petrol station nearby!!

Service
Thank you for your response. Unfortunately due to the safety aspects of resetting tyre pressures and checking the oil level of an M Power engine which is only possible with the engine at operating temperature this does involve taking the car on a short road test. Kind regards, Paul Glister, Head of Business.

The staff has been fair and cooperative. I hope there is better communication among Cooper branches, like Croydon and Reading in my case.

Service
Thank you for taking the time to leave us your response. I will pass this feedback back to Mark Williams, your service advisor and trust that this will be achieved with your next experience with us. Kind regards, Paul Glister, Head of Business.

Staff were polite but I had to wait to be looked after by a service operative. The work was done to a high standard. the video was good. The area where I waited was clean and comfortable. The car was not cleaned as promised when returned.

Service
Thank you for your feedback Mr Balmer. I am pleased to see the work carried out on your car was to a high standard and my team were polite. I'm sorry to hear on the other hand that your car was not cleaned and vacuumed. I will get your service advisor to make contact with you to get this booked back in at your best convenience. Kind regards, Paul Glister, Head of Business.

Great service, not the cheapest but important for protecting value.

Service
Thank you for your feedback. It is great to read such positive comments. Kind regards, Paul Glister, Head of Business.

Excellent service

Service
Thank you for taking the time to leave us your feedback. It is great to read you had an excellent service provided to yourself. Kind regards, Paul Glister, Head of Business.

I received exceptional professionalism from all members of the service team, including Richard 'work shop manager' and Nigel 'actual engineer' who worked upon my car. Both of whom spent their own time with to discuss the repairs required.

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Thank you for your kind comments about Richard, Nigel and James. It is great to read such positive feedback about our employees. I will pass these comments onto Paul Smith, the aftersales manager. Kind regards, Paul Glister, Head of Business.

All done quickly and without any hassle

Service
Thank you for taking the time to leave us your feedback Miss Young. I am pleased to read you had a great experience here with us. Kind regards, Paul Glister, Head of Business.

Great service.

Service
Thank you for your comments. I am pleased to see you received a great service from our aftersales team. Kind regards, Paul Glister, Head of Business.

The service to my car and the service I received during my visit to Cooper Reading was first class as usual

Service
Thank you for taking the time to leave us your feedback Mr. Aldersley. It is great to read you received first class treatment. I would expect nothing less from our team. Kind regards, Paul Glister, Head of Business.

Good customer communication

Service
Thank you for your feedback, we look forward to seeing you again soon in the future. Kind regards, Paul Glister, Head of Business.

Mark looks after me well and has done for a number of years.

Service
Thank you for your feedback, It is great to read such positive comments about our service advisor Mark. I will pass your comments onto him and the aftersales manager Paul Smith. Kind regards, Paul Glister, Head of Business.

again happy with service but if you choose not to use a loan car you may have quite a wait .

Service
Thank you for your feedback. Unfortunately our loan cars are very popular and do get booked up very quickly. I am glad to see overall your experience with us was good. Kind regards, Paul Glister, Head of Business.

Very quick, well looked after

Service
Thank you for your kind feedback Mr. Blake. I am pleased to see you were well looked after and received a great service from ourselves. Kind regards, Paul Glister, Head of Business.

Kept informed of what was happening

Service
Thank you for taking the time to leave us your comments Mr Leven. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Sit and wait service was very convenient and comfortable.

Service
Thank you for your feedback. I am glad to see you were pleased with the service provided. Kind regards, Paul Glister, Head of Business.

Excellent service, very friendly people and I was kept informed of everyting going on

Service
What great feedback to read. Thank you for taking the time to leave your comments. Kind regards, Paul Glister, Head of Business.

Upon picking the car up the engine warning light came, so marked down slightly. Also the reception failed to inform the service department that I had arrived, so I was left waiting a long time before having to remind the receptionist

Service
Thank you for your feedback. I am sorry to hear that you were left waiting for your service advisor. I will be looking into this to make sure this doesn't happen again. Kind regards, Paul Glister, Head of Business.

Generally helpful and polite service.

Service
Thank you for your feedback, I am pleased to see you received a genuine helpful and polite service from our aftersales team. Kind regards, Paul Glister, Head of Business.

James was superb. Excellent communication throughout and resolved all issues with the car. He is an example of how service should be provided and hope he is remunerated accordingly.

Service
It is great to read your genuine feedback. I am pleased to hear James looked after you well, I will be passing your comments back onto the aftersales team. Kind regards, Paul Glister, Head of Business.

Good friendly and professional service but they did make a minor mistake this time with MOT but were very good in correcting the error without causing me inconvenience.

Service
Thank you for your feedback. I am happy to read you had a positive experience with ourselves. Sorry to hear about the minor mistake that occurred with your MOT, I am relieved to see we sorted that straight away for you. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

The work was carried out to time and the vehicle chevlef and valeted

Service
Thank you for your feedback, I am pleased to see you have had a positive experience with us. We look forward to seeing you again in the near future. Kind regards, Paul Glister, Head of Business.

The problem was rectified under the guarantee

Service
Thank you for taking the time to leave us your feedback Mrs Massey, I am so pleased to read you enjoyed your experience here with us. Kind regards, Paul Glister, Head of Business.

Undoubtedly the MOT and minor service were completed correctly, however I was expecting the car to be returned clean. The outside was dirty and the boot had not been touched despite ensuring that it was empty. Disappointing.

Service
Thank you for taking your time to leave us your feedback, I am sorry to hear that your car was not washed and vacuumed. I will get a member of the aftersales team to contact yourself regarding getting your vehicle back in to get this carried out. Kind regards, Paul Glister, Head of Business.

They service from the technician was good, but to provide me with a Mini Countryman when I’m bringing in my BMW M4 for a service is poor.

Service
Thank you for your feedback Mr Hopkins, I am sorry to hear you had a disappointing experience with ourselves. We endeavor to give a similar vehicle whenever available. Unfortunately, as under your service pack T&C's the service has to be due in order for us to carry this out. Kind regards, Paul Glister, Head of Business.

Everyone at Cooper BMW Reading is always friendly, helpful, professional and I have never had any problems dealing with the service team!

Service
Thank you for your feedback Mr. Gilbert, I am so pleased to see you enjoyed your time in our dealership. Kind regards, Paul Glister, Head of Business.

All work completed on time on this occasion

Service
Thank you for taking the time to leave us your feedback Mr Knight. We aim for nothing less than your vehicle to be in with us and leave within a particular time frame suitable to the job. I am glad to read you found this to be successful. Kind regards, Paul Glister, Head of Business.

Very good, only slight downside was that the audio file on the video I was sent (about the car) wasn't working and had to call just to confirm car was ready for collection.

Service
Thank you for your feedback, I am sorry to hear that the audio on the CITNOW video wasn't working for you, I will be looking into this. Overall, I am happy to read that you were taken care off by our team and were satisfied with your experience here with us. Kind regards, Paul Glister, Head of Business.

Quality of work.

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Thank you for your feedback Mr. Gallamtry. I am pleased to see you were happy with your experience here with ourselves. We look forward to welcoming you back in the future. Kind regards, Paul Glister, Head of Business.

Could not complain about any of the service :)

Service
Thank you for your feedback. It is lovely to see you received a great service from ourselves. We look forward to welcoming you back into the future in the near future. Kind regards, Paul Glister, Head of Business.

My car was picked up by a pleasant gentleman early and BMW phoned when it was being returned. Staff on telephone gave clear details of progress and cost of any work needed.

Service
Thank you for taking the time to leave us your feedback Mrs Earnshaw. I will pass your positive feedback onto our aftersales manger, Paul Smith. Kind regards, Paul Glister, Head of Business.

Everything pointed out on a video

Service
Thank you for your feedback Mr Grubb. It is always lovely to read such positive feedback. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

As before

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Thank you for your feedback, Kind Regards, Paul Glister, Head of Business.

a bit disappointed with the whole situation. was booked in for a lunch hour slot and was told it would take around an hour to get the airbag recall fixed as the technicians were on lunch!

Service
Thank you for taking the time to leave us your feedback Mr Gandhi, I am disappointed to read you had such an disappointing visit to us. I will look into this matter with urgency to prevent this happening in the future. Kind regards, Paul Glister, Head of Business.

Coopers of Reading always give a very professional service in all departments

Service
Thank you for your feedback. I am pleased to see you had a pleasant experience with us here at Cooper Reading. We look forward to seeing yourself amongst your next visit to us. Kind regards, Paul Glister, Head of Business.

The service on this occasion was my first MOT (owned car for 3 years) and at the same time I asked for my Warranty check. If the Warranty check was done it was not obvious from the paperwork provided

Service
Thank you for your response. Unfortunately we do not provide paperwork for the warranty check. You will have received a vehicle health check that will back up that no further warranty investigations were needed on your vehicle. Kind regards, Paul Glister, Head of Business.

fast booking, only an mot however felt it was looked after

Service
Thank you for your feedback, I am pleased to see you had a good straight forward reliable service. Kind regards, Paul Glister, Head of Business.

Car booked in easily, reminder was given and car returned quickly.

Service
Thank you for your response. I am pleased to see you enjoyed your experience here with us. Kind regards, Paul Glister, Head of Business.

all went according to plan

Service
Thank you for taking the time to leave your feedback. We look forward to welcoming you back into the dealership on your next visit. Kind regards, Paul Glister, Head of Business.

All dealt with in a very professional manner. The staff were all excellent, so some good training going on at Cooper Reading obviously.

Service
Thank you for taking the time to leave us your feedback. I am so pleased to read about how impressed you found our servicing. I will be passing your kind comments back onto your service advisor Jessica Simmonds and also the aftersales manager, Paul Smith. Kind regards, Paul Glister, Head of Business.

Only problem was i waiting for a call back from the service centre that never came

Service
Thank you for your feedback. I am sorry to see you never received a phone call back from us that you was expecting. I will be looking into this. Kind regards, Paul Glister, Head of Business.

They carried out the work and service as always was very good. The problem has not been entirely rectified however so will be going in in a couple of weeks.

Service
Thank you for your feedback. We will endeavor to rectify your issue on your next visit. Kind regards, Paul Glister, Head of Business.

Was told to bring my car in ay 7:30am. When arrived I was told that service wasn't open until 8. Actually I was seen before 8 but I feel this is the sort of "blip" that should be ironed out.

Service
Thank you for taking the time to leave us your feedback. I am sorry to hear that our opening times were not communicated to you correctly, we will address this internally. Kind regards, Paul Glister, Head of Business.

See above. Courtesy car was lovely and had similar controls to my x5 so thought for my safety was at the forefront

Service
Mrs Atkinson, Thank you so much for taking the time to leave your feedback. It is always great to read when you've had a positive experience. We look forward to seeing you again in the dealership soon. Kind regards, Paul Glister, Head of Business.

BMW collected the car, I am presently housebound. The words "Passenger front seat air bag sign" came on the little window by the rear view mirror every time the ignition came on. No fault could be found but sign still comes on. I notified Coopers.

Service
Thank you for taking the time to leave us your feedback. I am glad the collection and delivery service is beneficial for you. I will pass your comments onto our aftersales team. Kind regards, Paul Glister, Head of Business.

Everything done when they said it would be

Service
Thank you for your feedback. I am happy to read you had a positive experience with us. We look forward to seeing you again in the future, Kind regards, Paul Glister, Head of Business.

I asked for a replacement rear numberplate to be fitted but was never told this would not be of the same type as that being replaced (EU stars). This is a nuisance as we now need to use a GB plate. Surely I should have been asked if this was ok?

Service
Thank you for your feedback. I am sorry to hear you think our new premises is an inconvenience to you. In regards to your registration plate, we can offer you a plain plate with just our postcode on and your registration number on it. If this is something you would like please do pop in and see us when you're next passing and I will get this arranged for you. Kind regards, Paul Glister, Head of Business.

Before car service all the lights were working fine but after car service my Front and rear passenger side lights are not working. really disappointing with BMW service and checks done. My last service was done at Berry and I recommend Berry over Co

Service
Thank you for your feedback. I am sorry to read that your experience with us here at Cooper Reading BMW was not a positive one. I will be passing this onto our aftersales manager, Paul Smith who will be getting in contact with you shortly to rectify this. Kind regards, Paul Glister, Head of Business.

Once again, Mark (the service manager) has done an excellent job looking after my car and exceeding my expectations.

Service
Thank you for your feedback, I will pass your kind comments onto Paul Smith, our aftersales manager. Kind regards, Paul Glister, Head of Business.

I am still left with a fault on the car - previously put down as the dog guard - but that is now out of the car. It took 3 goes to get the brakes fixed when I got the car, and the condenser needed replacing. Not an good indictment of a premium bran

Service
Thank you for your feedback. I am sorry to see you did not receive a positive experience from us. I will pass this onto our aftersales team who will be in contact with you to rearrange getting your vehicle booked back in with us to get this problem rectified. Kind regards, Paul Glister, Head of Business.

Driver came and picked up car on time and delIvered it back clean later the same day.

Service
Thank you for your feedback. It is always lovely to read about a positive experience you've received with ourselves. Kind regards, Paul Glister, Head of Business.

It worked ,quick to sort out problem next day

Service
Thank you for your feedback. I am pleased to read you received a good service from our aftersales team. Kind regards, Paul Glister, Head of Business.

Very polite and easy. Did everything possible to make it easy for me

Service
Thank you for taking the time to leave us your feedback. I am glad to see you had an easy and polite experience with ourselves. We look forward to seeing you again in the future. Kind regards, Paul Glister, Head of Business.

Would prefer car valet not to move seats.

Service
Thank you for your feedback. I am happy to see you had an excellent service with us. I will take your comments on bored regarding the valet. Kind regards, Paul Glister, Head of Business.

Everything was well except getting the car a day late for a small service

Service
Thank you for taking the time to leave your feedback. It is always so lovely to read about how helpful our team are. Kind regards, Paul Glister, Head of Business.

The work I asked to be done over the standard service was not completed.The software recall work, which I was advised was necessary was not carried out due to time, even though they had the car from 07:45 until 17:30

Service
Thank you for your feedback. I am disappointed to read that you found you did not have a positive experience with us. I will refer this to the aftersales manager, Paul Smith. Kind regards, Paul Glister, Head of Business.

Excellent service from Mark Williams service advisor at Cooper Reading

Service
Thank you for your positive feedback. I will pass this on to Mark and the aftersales Manger Paul Smith. Kind regards, Paul Glister, Head of Business.

The Service staff are always extremely pleasant to deal with and go out of their way to help and to really make you feel like a VIP. This has not changed since I bought my first BMW from them in c2006!

Service
Thank you for your positive feedback, it is always so nice to read. We look forward to seeing you for many more years to come as a loyal customer to Cooper Reading. Kind regards, Paul Glister, Head of Business.

Friendly and professional manner

Sales

The delivery issues

Sales

Good service.

Sales

Everyone was very helpful

Sales

The salesman (Adnab Yasin) was excellent. He knew the product, kept us up to date on delivery etc. from time of order to delivery. He explained paperwork involved (the car is financed.) clearly and was very polite and courteous.

Sales

Superb from start to finish special thanks to Will Jenkins

Sales

Great surroundings, friendly staff

Sales

Everything went well

Sales

We found all the staff at Reading very friendly and helpful, particularly our main contact Jason Wright who we have known for many years.

Sales
Thank you very much for your feedback. The staff will be so pleased to hear that they looked after your so well from the start to finish of your sales process. I will pass your comments onto the sales team in particular Jason. Kind Regards, Paul Glister, Head of Business.

Very satisfied from the beginning, Adnan was always very helpful and got the ball rolling quickly.

Sales
Thank you very much for your feedback. I'm glad to hear that Adnan was able to assist with the purchase of your new car. I will pass your comments onto the sales team and in particular Adnan. Kind Regards, Paul Glister, Head of Business.

Simon Woodley dealt with my purchase and delivery! Over the last 3 years, Simon has kept in touch with me regarding possible deals on new vehicles for me to change to, he even rang me to wish me Happy Christmas! A fantastic person!

Sales
Thank you for your 5 star feedback it gave me great pleasure informing the team about your feedback I am also really pleased to read your comments regarding Simon. Kind regards, Paul Glister, Head of Business

as above, the sales experience has been one which made me feel very important.all my questions and requests were answered swiftly, and to a high standard. Exceptional experience.

Sales

Everything explained clearly and no surprises. Great job done on presenting the car and explaining its features. Connected Drive all set up for me.

Sales
Thank you very much for your feedback. I'm glad to hear that there were no issues and you received a prompt service. Kind Regards, Paul Glister, Head of Business.

A professional service, took time to listen to my requirements and find the right car and deal

Sales
Thank you very much for your feedback. It's great to see we delivered a 5 star service. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Staff was helpful in showing the cars, test drive and in the entire buying process in the complete transaction.

Sales
Thank you for your excellent feedback on the team at Cooper Reading it is great to read that you were made to feel special throughout the process I have passed your commentson to the team who were all really touched. Kind Regards, Paul Glister, Head of Business

The vehicle arrived in immaculate condition and the walk around and hand over of the vehicle was simple.

Sales

See my answer to question 4.

Sales

The Experience seems okay

Sales

Felt very welcomed and not hassled into a decision. Abby was very patient with us

Sales
Thank you for the feedback and 5 star review I have passed you great comments onto Abby and the team in sales who were all really pleased. Kind regards, Paul Glister, Head of Business

Very happy

Sales

Comprehensive and friendly handover without being rushed.

Sales

Very helpful staff and a nice handover

Sales

Great display of cars for us to view. Due to the knowledge and the time that Simon (our sales person) gave to us was a major reason that we ended up purchasing our X4.

Sales

Made the whole process simple and enjoyable

Sales

On entering the building I was meet with a smile and made welcome

Sales

Whatever we asked for was provided

Sales
Thank you very much for your feedback. It's great to see we delivered a 5 star service. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

The sales excutive Steve Champion was excellent, he kept me informed and up to date with the purchase of the car which we are really enjoying.

Sales
Thank you for the feedback and 5 star review I have passed you great comments onto Steve and the team in sales who were all really pleased. Kind regards, Paul Glister, Head of Business

Was down to your account manager Adnan Yasin -

Sales
Thank you very much for your feedback. I'm glad to hear that Adnan was able to assist with the purchase of your new car. I will pass your comments onto the sales team and in particular Adnan. Kind Regards, Paul Glister, Head of Business.

Steve Champion was brilliant. He has helped me right throughout my purchase process and explained the things in detail. Steve is a great Sales Person.

Sales

excellent all round service - as usual

Sales

Your salesman and manager were extremely helpful and made me feel that Inwas very important to them. They were also very knowlegible about the product.

Sales

Overall very satisfied however delivery date didn’t go to plan.

Sales
Thank you for your feedback, I am sorry there was a delay in collecting your car and that the delivery did not go to plan. We will look into what happened to ensure it does not happen again. Kind regards, Paul Glister, Head of Business

Weather was bad but the car was mostly ready for delivery

Sales
Thank you for your 5 star feedback particularly as there was a delay in collecting your car. I have passed your comments onto the team. Kind regards, Paul Glister, Head of Business

Everything went smoothly

Sales
Thank you for your 5 star feedback. I have passed your comments onto the team especially Ed. Kind regards, Paul Glister, Head of Business

The dealership and the sales team were excellent and could not be faulted so 5+ from my perspectitive. They were always helpful and courteous and happy to answer any queries.

Sales

CONFUSION 'RE CAR DELAY

Sales
Thank you for your feedback, I am sorry there was a delay in collecting your car. I know Jason is dealing with you directly on this. Kind regards, Paul Glister, Head of Business

Would of been 5 but car was a little dirty on collection.

Sales
Thank you for your feedback, I will look into the issues surrounding the cleanliness of car and we will learn from the mistakes made I have passed your comments onto the team to ensure this does not happen again. Kind regards, Paul Glister, Head of Business

Everything went smoothly - no hiccups.

Sales
Thank you very much for your feedback. It's great to see we delivered a 5 star service. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Seemed to take quite a long time to get the finance processed.

Sales

I had to wait a really long time when collecting my car - I don't think the scotchguard had been done on the car and they did it quickly on collection.The scotchguard was only just dry after waiting one and a half hours to collect the car

Sales
Thank you for your feedback, I will look into the issues surrounding the collection of car and we will learn from the mistakes made I have passed your comments onto the team to ensure this does not happen again. Kind regards, Paul Glister, Head of Business

Very impressive sales team at Reading Cooper BMW. Not too pushy, but knowledgeable and supportive throughout whole process

Sales
Thank you for your excellent feedback on the team at Cooper Reading it is great to read that you felt the team were not too pushy but knowledgeable. I have passed you comments on to the team who were all really pleased. Kind Regards, Paul Glister, Head of Business

One hunna percent

Sales
Thank you for your excellent feedback on the team at Cooper Reading it is great to read that you felt the team were incredible particularly Adam, Jason and Will. I have passed you comments on to the team who were all really touched. Kind Regards, Paul Glister, Head of Business