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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Your Exclusive Invitation to view the new M5 at Cooper Reading

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Glister

Head of Business
  • Years in the company

Jason Wright

New Car Sales Manager
  • Years in the company

Paul Smith

Aftersales Manager
  • Years in the company

Richard Blanks

Workshop Manager
  • Years in the company

Andrew Ridley

Used Car Sales Manager
  • Years in the company

Anthony Davis

Transaction Manager
  • Years in the company

Adam Blake

Sales Consultant
  • Years in the company

Darren Nicholls

Sales Consultant
  • Years in the company

Mark Jeffery

Sales Consultant
  • Years in the company

Matt Gilbert

Sales Consultant
  • Years in the company

Rebecca Mileham

Sales Consultant
  • Years in the company

Ruairi Ellis

Sales Consultant
  • Years in the company

Amy Slone

Sales Support
  • Years in the company

Chris Brown

Senior Service Advisor
  • Years in the company

Jessica Williams

Service Advisor
  • Years in the company

Danika Fenty

Service Advisor
  • Years in the company

George Zaris

Business Development Manager
  • Years in the company

Jack Dodson

BMW Retail Accountant
  • Years in the company

Abigail Steel

BMW Product Genius
  • Years in the company

Adrienne Francois

Showroom Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication throughout the day, very welcoming and when I asked questions about the vehicle I received support immediately.

Service
Thank you very much for your feedback. I'm glad to hear that everyone was very welcoming and that you got the support you required when asking about your vehicle. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Would have been good to get a reminder that the service was due.

Service
Thank you very much for your feedback. It's regrettable that the number wasn't clearly advertised online and that you didn't receive a service reminder. We will take your feedback on board. Kind Regards, Paul Glister, Head of Business.

Fixed my sat nav!

Service
Thank you very much for your feedback. It's great to hear that we provided you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Great location and was very well attended to.

Service
Thank you very much for your feedback. I'm glad that all the staff were friendly and made your whole experience a 5 star one. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Dealt with in a very courteous and professional manner. All work completed in the time originally stated.

Service
Thank you very much for your feedback. It's great to hear that you were dealt with in a courteous and professional manner and that the work was carried out on time. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All went perfectly smoothly

Service
Thank you very much for your feedback. I'm glad to hear that the whole service went very smoothly and that booking the vehicle in was an easy process. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything went as planned.

Service
Thank you very much for your feedback. I'm glad everything went as planned ensuring your whole experience was a 5 star one. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The worked carried out on my car was faultless, but I do have an on going issue that I keep being told to keep an eye on. I would prefer an answer to the problem especially before my warranty runs out.

Service
Thank you very much for your feedback. It's great to hear that from start to finish the everyone was very accommodating and everything was completed to a high standard. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very good service but took a little longer than initially told. 90 mins to 2 hours was actually 2 hours 15 mins. No great problem though.

Service
Thank you very much for your feedback. It's great to hear that the service went very well however we will take your feedback on-board regarding the time taken to complete the vehicle. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The staff failed to inform me that the MOT was due despite carrying out regular maintenance. This meant that I drove the car when it was illegal. Fortunately, this was noticed in the following week by Cooper and I was alerted. The discount was welcom

Service

The only nigle is the waiting time when a agent has to be extracted from the back office after printing documents. Why not email the documents as soon as they are available and agree/discuss them on a tablet ?.

Service

Rectified the issue I had and were very obliging over collection time of the vehicle.

Service
Thank you very much for your feedback. It's great to hear that the service department were able to rectify the issue on your vehicle and get in fixed in a timely manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

the service was done whilst i waited and to have a space to work with refreshments etc was fantastic. clearly some one had thought about the customers needs.

Service

Free check up

Service
Thank you very much for your feedback. It's great to hear that the service carried out was very satisfactory. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Efficient booking-in, collection and re-delivery of my car, and a free wash and vacuum.

Service

efficient and received a video showing my car and explaining the work that had been done

Service
Thank you very much for your feedback. It's great to hear that the CITnow video was helpful and insightful and that the whole process was very easy. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The experience was good but not perfect

Service
Thank you very much for your feedback. It's regrettable to hear that the service wasn't perfect and that the sales executive took a while to respond to you. I will pass your comments onto the service team so that in future we provide a 5 star service. Kind Regards, Paul Glister, Head of Business.

Freindly service and all done as required. Very positive about the car check film clips.

Service
Thank you very much for your feedback. I'm glad to hear that the service was friendly and carried out as required. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Nice experience

Service
Thank you very much for your feedback. It's great to hear that the whole process was easy and the service was very professional. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All brilliant apart from a delay of 15 mins when picking up the car. Need to be more flexible with the hand back of cars.

Service

it went smoothly.

Service
Thank you very much for your feedback. It's great to hear that the service went very smoothly and that the booking experience was very easy. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Hire car ready and my own car ready when they said

Service
Thank you very much for your feedback. It's great to hear that your vehicle was completed in an efficient and timely manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Excellent !

Service
Thank you very much for your feedback. It's great to hear that the staff provided you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I reported into reception for the service drop off. i was directed to the drinks area. I sat there for over 30 minutes, while no-one come to see me or to offer me a drink as they were doing for others present. Very poor service.

Service
Thank you very much for your feedback. It's regrettable to hear that you were left without any interaction for 30 minutes. I've passed your comments onto the Aftersales Manager who will be in touch. Kind Regards, Paul Glister, Head of Business.

Quick and efficient

Service
Thank you very much for your feedback. I'm glad to hear that overall the service was very quick and efficient. However, it's a shame to hear that the service wasn't very personal. I will pass your comments onto the service team so they take this feedback on board. Kind Regards, Paul Glister, Head of Business.

No major issues

Service
Thank you very much for your feedback. I will ensure to pass your comments onto the service team so they can take on board your comments in regards to waiting at Reception and getting through on the phones. Kind Regards, Paul Glister, Head of Business.

I had yo wait quite a time to see the service advisor on arrival and on pick up. Too long!

Service
Thank you very much for your feedback. It's regrettable to hear that you had to wait a too long on arrival and collection. I will ensure to pass your comments onto the service team so in future they bear this in mind. Kind Regards, Paul Glister, Head of Business.

Excellent service, polite and helpful staff.

Service
Thank you very much for your feedback. I'm glad that the staff communicated throughout the whole service process and were very polite. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very good service department

Service
Thank you very much for your feedback. It's great to hear that overall the service was very satisfactory. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything fine except one negative very expensive

Service
Thank you very much for your feedback. I'm glad to hear that the whole process was easy from arriving to collecting the car. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

efficient and friendly service

Service
Thank you very much for your feedback. I'm glad to hear that the service was friendly and efficient. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very friendly and helpful staff. Easy to book in service and courtesy call to remind me of date. Significantly better than level of service received at Oxford.

Service
Thank you very much for your feedback. It's great to hear that the staff were very helpful and friendly and that the whole experience was very easy. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

It all went very smoothly and I was well catered for whilst I waited

Service
Thank you very much for your feedback. I'm glad the whole experience was very smooth and that you were well looked after when you were here. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The work was done as expeditiously as possible with help required from Germany. I was provided with an excellent replacement car and was kept informed of progress.

Service
Thank you very much for your feedback. It's great to hear that you were provided an excellent customer service with a replacement car so you were not without transport. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

They bent over backwards to ensure we got the car we wanted

Service
Thank you very much for your feedback. It's great to hear that the staff went over and above your expectations to get you the perfect car. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

The work carried out was not explained very well ,otherwise fine

Service
Thank you very much for your feedback. I'm glad to hear that overall the service was very personal, however, it's regrettable to hear that the work carried out wasn't explained very well. I will pass your comments onto the service team to ensure that in future we are clear when explain the service work. Kind Regards, Paul Glister, Head of Business.

I have always been given accurate, honest and exception advise and service

Service
Thank you very much for your feedback. It's great to hear that the service was honest and efficient. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Not complete check like break fluid change which is due one month later was no communicated that lead to re-booking again in November 2017

Service
Thank you very much for your feedback. It's a shame to hear that we didn't get your brake fluid change completed at the same time leading to another booking. However, I'll pass your comments onto the service team so that in future we take this into consideration. Kind Regards, Paul Glister, Head of Business.

Repair done on time, front of house well run courteous service approach.

Service
Thank you very much for your feedback. It's great to hear that the staff were all very courteous and provided you a 5 star service. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Everything worked really well. Liked the free collection/delivery of the car (involving 25 mile round trip). One small suggestion - at collection formally check car for scratches and document to avoid dispute in event of a subsequent problem.

Service
Thank you very much for your feedback. It's great to hear that everything worked well and that the collection and delivery service was beneficial. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Although it was only a yearly service and MOT everything was carried out quickly and efficiently.

Service
Thank you very much for your feedback. I'm glad everything was carried out in a quick and efficient manner. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Kept me informed. The whole experience went smoothly.

Service
Thank you very much for your feedback. I'm glad that the service was carried out in a smooth manner and the staff provided a good service. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Took out a service plan for 3yrs only to find out 2.5 years down the line that there is a 50k mile limit despite paying for 25k per annum. Disappointing to be charged £400 for a service that should have been covered.

Service
Thank you very much for your feedback. It's regrettable that the mileage limit on the service pack wasn't explained to you whilst purchasing the vehicle. However, I acknowledge your comments and will bare these in mind in the future. Kind Regards, Paul Glister, Head of Business.

I had raised an issue with the garage after my last service and they came back with good answers to allay my concerns

Service
Thank you very much for your feedback. It's regrettable to hear that you had to raise and issue with us, however, I'm glad to hear that we were able to get it resolved. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Service team finished ahead of time and completed the work without issue.

Service
Thank you very much for your feedback. It's great to hear that the service was carried out in a timely manner. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Almost all of the requirements for the car were met and the staff were always very helpful and informative. Delivery was quick and pain free. My only slight critique is promising things to get you to sign on the dotted line and then not honouring it.

Service
Thank you very much for your feedback. It's great to hear that the staff were helpful and informative and the service was efficient. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The service was completed in the expected time although I was called for authorisation for work on items that were covered unwarranty but this wasn't initially realised.

Service
Thank you very much for your feedback. It's a shame that you had to wait to get the car booked in, however, I'm glad that the service was carried out in a timely manner. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

My car was ready for me to collect ,when I had asked for it to be ready.

Service
Thank you very much for your feedback. I'm glad that the staff listened to your requests and that the car was ready for collection at the time agreed. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Prompt collection and return of my car from home. I liked the video in the health check on my 330ci. It would be great if I could retain a copy for my history records.

Service
Thank you very much for your feedback. I'm glad to hear that the service collection and delivery was very prompt and that you enjoyed the CITNOW video. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I liked the video link sent to me as give me, which picked up a warranty issue with a seal on the slip differential needs changing. The only issue I have is that I haven't had confirmation that 15th December 2017 is booked to the work carried out.

Service
Thank you very much for your feedback. It's great that the CITNOW video you received was beneficial. I will pass your comments onto service so a service advisor can confirm your booking. Kind Regards, Paul Glister, Head of Business.

Everything ran smoothly, no issues, no problemsWell informed with what is going on Friendly members of staff from the moment you enter the building

Service
Thank you very much for your feedback. I'm glad to hear that everything ran smoothly and all the staff were very friendly. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Looked after with plenty of tea and coffee and well informed of how the service on the car was

Service
Thank you very much for your feedback. It's great that the staff were friendly and you were kept updated regularly. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Servicing your car with BMW is easy, completely hassle free and I am kept informed of progress regularly.

Service
Thank you very much for your feedback. I'm glad to hear that the service was hassle free, quick and easy. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Fantastic service provided by bmw. Quick and easy to book in Mark Williams is my normal service advisor and he is fantastic

Service
Thank you very much for your feedback. It's great to hear that Mark looked after you so well and the overall it was easy doing business with us. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I was very happy with the service provided by the reception staff as well as the mechanics - particularly impressed with the video sent afterwards going over the car and what needs looking at.

Service
Thank you very much for your feedback. It's great that from reception through to the service of you vehicle, the whole experience was straightforward and satisfactory. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Amazing experience however costs are a little too high

Service
Thank you very much for your feedback. It's great to hear that, regardless of prices, you had an amazing experience. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The service and other work was completed on time and all the staff I dealt with were very professional

Service
Thank you very much for your feedback. I'm glad to hear that the service team kept you updated and the service was carried out in an efficient, timely manner. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All the work was done well, none tried to pressure sell me anything, the citnow videos are great

Service
Thank you very much for your feedback. It's great to hear that overall the service was an easy experience. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Professional and exceeding expectations

Service
Thank you very much for your feedback. I'm glad to hear that the service was professional and exceeded your expectations. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

No one has rung me since the fault was sorted on my drive.

Service

The service provided was excellent. I was in early for my appointment, still did not have to wait. The service time was exactly which was informed to me so did not have to wait long. Mark was kind enough to inform me the status multiple times

Service
Thank you very much for your feedback. It's great to hear that Mark kept you updated and we completed your service in a timely manner. I will pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business.

Salespersons approach was inviting & was very concerned about customer satisfaction being expressed

Service
Thank you very much for your feedback. I'm glad to hear that the service executive was very inviting and gave professional, honest advice. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Friendly, knowledgeable staff

Service
Thank you very much for your feedback. I'm glad to hear that the staff were very friendly and knowledgeable. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Video showing any issue and state of car is an excellent addition to the service

Service
Thank you very much for your feedback. It's great to hear that the video you were sent was very informative and a great addition to the service. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Job done why say. more.

Service
Thank you very much for your feedback. It's great to hear that the service was first class and the staff were very friendly. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I am satisfied but only as a result of negotiating pricing reductions due to a series of let downs on BMW's part - for example, failure to be kept informed of job duration/price; turning up to drop a car off and your failure to allot a hire car. Etc

Service

They fixed the problem with speed.

Service
Thank you very much for your feedback. It's great to hear that they fixed your car in a timely and efficient manner. I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Not had car serviced yet but the buying experience was first class, big thanks to Oliver Webster, & justified the distance (I live outside Preston, Lancs), choosing to deal with Cooper Reading after a wholly unsatisfactory experience in the NW.

Service
Thank you very much for your feedback. It's great to hear that Oliver looked after you so well, who provided a first class buying experience. I will pass your comments onto Oliver and the sales team. Kind Regards, Paul Glister, Head of Business.

When offering a replace car for the day, it would be nice to know in advance whether it will be manual or automatic.

Service
Thank you very much for your feedback. I'm glad to hear that overall the service was very satisfactory, however, we will take your feedback on baord regarding the loan vehicle. Kind Regards, Paul Glister, Head of Business.

i have really had to push to get problems resolved and some issues were simply just not dealt with.

Service

The drop off and picking up of the car takes far too long, as a business person I do not want to spend 20-30 minutes waiting to see an operative to deal with paperwork.

Service

They listened closely to the problem encountered, agreed that it might be a known problem which they would investigate and resolve.

Service
Thank you very much for your feedback. It's great to hear the staff listened to the problem and got it fixed within a reasonable timeframe. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Kept waiting for 15-20 minutes when I dropped car off - no clear indication of who was checking people in or where to wait. No phone call to say car ready - I called in the end and was told ready over an hour earlier then kept waiting when collected

Service

Booked in for tracking problem and guys saw a service was due - called me and all done before the end of the same day!

Service
Thank you very much for your feedback. It's great to hear that everything ran smoothly, and that they were able to fit a service in at the same time. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Job done!

Service
Thank you very much for your feedback. It's great to hear that the service was carried out in a timely and efficient manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The car was not at all cleaned properly. I believe they did not even open the boot.

Service

There were some minor faults I thought BMW expertise would be able to remedy with a bit of nous. Unfortunately not. There is room to mention one here a quotation to repair to a switch on the dashboard was in the hundred's of pounds.

Service

Service itself was good. Headlight not their fault.

Service
Thank you very much for your feedback. It's great to hear that the service overall was very good. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Screen malfunction still not working right

Service

Unfortunately I was made to wait a minimum of 20 minutes whilst dropping off the car, and handing over the keys, even at 8:10 am. Plus I also experienced about 15 minute delay on collection.

Service

I was updated as necessary, my car was ready on arrival at the dealership and cleaned inside and out

Service
Thank you very much for your feedback. I'm glad to hear that Nathan was very professional and efficient throughout the whole process. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

It's my first service with my X1 and I am completely satisfied with the vehicle and the service

Service
Thank you very much for your feedback. I'm so glad we managed to provide such a fantastic first service for you. We hope to see you again in the future. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

courteous welcome - even my surname was pronounced properly - clean

Service
Thank you very much for your feedback. It's great to hear that the service was quick and efficient. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Have had repair bills to my car of over £1000 in consecutive years.

Service

The same person looking after me a brilliant thing.

Service
Thank you very much for your feedback. It's great to hear that service advisor was so brilliant and the whole service was very easy. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Would have preferred to be in a booth rather than the upstairs open area

Service
Thank you very much for your feedback. I'm glad that overall you had a good service. However, we will take your comments on board regarding the seating area so that in future you have a better experience. Kind Regards, Paul Glister, Head of Business.

The service was OK but I did have to go back to get the correctly registered on the cars software. Also they wanted to charge £99 to investigate a noise.

Service

The service was done on time and to high quality, but I had to pay for some other services which I don't think I needed.

Service
Thank you very much for your feedback. It's great that the service advisor was very professional and kept you updated and informed throughout the whole process. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

professional and great customer service. However, had to wait for courtesy car over a week. This could be improved.

Service
Thank you very much for your feedback. It's great to hear that overall you had a satisfactory service with us. However, we will take your feedback on board regarding the courtesy car so that next time we bear this in mind. Kind Regards, Paul Glister, Head of Business.

I can’t give 5 stars as when we booked the service we also included the repair of an alloy wheel but on arriving at the garage we were to,d you do not do that so why did the person taking the booking say you did!?

Service
Thank you very much for your feedback. It's regrettable to hear that there was some miscommunication with regards to the alloy wheel repair. I will ensure to pass your comments onto the service team so they can take this feedback on baord. Kind Regards, Paul Glister, Head of Business.

good service and quick this time. Only fairly due to previous experiences where I had to wait 30 mins for a hire car, and then my car not ready when I was told it would be.

Service

Very happy customer.

Service
Thank you very much for your feedback. It's great to hear that you were so satisfied with the service you received. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

OK generally, but computer was rest, so I had to redo all of my personal settings, which took a while. Dealer didn't inform me that the computer had been reset, so I had to discover this for myself. Not very impressive!

Service
Thank you very much for your feedback. IT's regrettable to hear that the computer was reset meaning you lost your personal settings. I will pass this information onto the service team to ensure in future we inform you of any resets. Kind Regards, Paul Glister, Head of Business.

Couldn't make been more helpful

Service
Thank you very much for your feedback. I'm glad the staff were so helpful and looked after you so well whilst your car was in with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The staff are always polite. Our car is collected for a service and the returned to our home

Service
Thank you very much for your feedback. It's great to hear that the staff are always polite and helpful, providing you such a satisfactory service. Kind Regards, Paul Glister, Head of Business.

See above.

Service

Everything was simple to complete

Service
Thank you very much for your feedback. It's great to hear that everything was completed in a easy and timely manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Service Mot and courtesy car process was seamless

Service
Thank you very much for your feedback. It's fantastic to hear that the service on your vehicle was so seamless. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Had good experience and the staffs were nice.

Service
Thank you very much for your feedback. It's great to hear that the staff were very pleasant and provided you an excellent service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Well looked after by Mark, with good communication. Good waiting facilities. Liked the video of the service. Liked the complementary car clean. Fair price.

Service
Thank you very much for your feedback. It's great to hear that Mark looked after you so well providing you with a 5 star service. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business.

The valet was terrible. Whoever cleaned the car did a very poor job, so much so, that i had to clean it myself when i got back. Not happy at all.

Service
Thank you very much for your feedback. I'm so sorry to hear that the valet wasn't up to satisfaction. I have pass your comments onto the Aftersales Manager who is going to contact the valet team to ensure this does not happen again. Kind Regards, Paul Glister, Head of Business.

The differential seal was found to be leaking. This was flagged up which is satisfactory, but the significance of the leak was not conveyed. I have a colleague who suffered the consequences from such leak and decided to have it fixed (much cheaper)

Service
Thank you very much for your feedback. It's great to hear that overall your service was satisfactory, however, with I will pass our comments onto the service team so that in future they discuss the issues with you in more detail. Kind Regards, Paul Glister, Head of Business.

Two things did it for me:1. Technical knowledge and expertise is of very high standards2. Really appreciated the health check video

Service
Thank you very much for your feedback. I'm glad that both the technical knowledge of the staff was of a high standards and that the health check video was helpful. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

See above.

Service
Thank you very much for your feedback. It's great to hear that the service was easy to book and the staff were courteous throughout your experience. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Called at 11.30am and told car available for collection. Arrived just before 2.00pm to collect. Told car was just being washed and could I wait 10/15mins. Agreed to but car wasn't actually handed over until 2.45pm. Had to repeatedly chase progress.

Service

As above.

Service
Thank you very much for your feedback. It's a shame to hear that you were redirected rather than booking directly through us, however, I'm glad to hear that overall you had a great experience and the staff were very professional when looking after you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Coffee and newspapers while I waited in comfortable environment

Service
Thank you very much for your feedback. I'm glad that the service was carried out in a quick and efficient manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Excellent service .. professional to the core.. very comfortable wait while the car was being serviced. Free WiFi availability ensured I could work while waiting..

Service
Thank you very much for your feedback. It's great to hear that the service was carried out in a professional manner and that the staff were very attentive. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

as above, not sure if I needed the video of the underneath of my car but everything carried out to plan and time

Service
Thank you very much for your feedback. I'm glad to hear that you received good service, and that we were able to provide you a 5 star experience. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Chris Brown was very good in explaining in detail what needed doing and, at the end, what had been done.

Service

Completely satisfied on the cars behalf.Unnecessary time spent on me

Service
Thank you very much for your feedback. It's great that you are completely satisfied with the car. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Have no complaints about anything. I did not expect there to be any.

Service
Thank you very much for your feedback. I'm glad to hear that the service was carried out to a high standards and that we were able to get you to the station whilst your car was in with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

In addition to the service, there was a fault that was being corrected with regards to the seat belt warning message. On collection the fault immediately appeared again despite assurances it had been tested.

Service
Thank you very much for your feedback. It's regrettable that the warning message appeared straight after you left. I will pass your comments onto the Aftersales Manager, so he can be in touch to rectify the issue. Kind Regards, Paul Glister, Head of Business.

9 hr wait with 2 children only to be sent home in a taxi as problem was not resolved

Service

could not be better

Service
Thank you very much for your feedback. It's great to hear that you had a 5 star service with us and that your service advisor was very efficient. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

After taking the car into the workshop, they carried out a health check, only to find a fault with my rear air spring :-0 one of the guys came and found me, told me the problem and said they would fix it for me. Happy days.

Service
Thank you very much for your feedback. I'm glad to hear that we were able to fault and fix your car in a timely manner, providing you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Pretty faultless. Would have liked the seat and steering settings re-instated when I got back in the car but not what I would really call a problem!

Service
Thank you very much for your feedback. I'm glad to hear that the service was easy, helpful and pretty faultless. we will also take you comments on board with regards to the seat and steering settings so that in future we can make sure this is done. Kind Regards, Paul Glister, Head of Business.

Everything was perfect apart from having to wait 25 minutes to hand my key over. This is far too long! Once your guy had come over it only took 2 minutes, it wasn't busy at the time. I had dropped my mini off the day before, I waited about 1 minute.

Service
Thank you very much for your feedback. It's regrettable to hear that it took 25 minutes to be seen and I will pass your comments onto the Aftersales Manager to ensure this doesn't happen again. However, It's great that besides the wait, the service was easy to book and close to work. Kind Regards, Paul Glister, Head of Business.

I can trust the car is in safe hands

Service
Thank you very much for your feedback. It's great to that from the welcome to the clean of the car the service was great. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

As above

Service
Thank you very much for your feedback. I'm glad you had such a fantastic service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

BMW Cooper are always friendly and polite

Service
Thank you very much for your feedback. It's great to hear that we are always friendly and polite providing you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very attentive personnel and good level of customer service.

Service
Thank you very much for your feedback. It's unfortunate to hear that the phones aren't always answered promptly and I will pass this information onto the Reception team. However, It's great that overall the whole experience was fantastic and that you were made to feel important. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Well looked after

Service
Thank you very much for your feedback. It's great to hear that our staff looked after you, ensuring you had a fantastic experience with us. Kind Regards, Paul Glister, Head of Business.

All good, but agreed timescales are often not met

Service
Thank you very much your feedback. I'm glad to hear that overall you had a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Same as above comments.

Service
Thank you very much for your feedback. It's great to hear that the staff are professional and even that we have improved from your previous visits. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Just a small hiccup in that the electrics had been disconnected losing my inputs to information display.

Service
Thank you for your feedback. It's regrettable to hear about loosing your inputs, however, I'm glad to hear that overall you have a trouble free service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Service level fine but problem unresolved

Service

All staff very attentive from reception. James Grant was my main contact and again he was very flexible in his approach, kept me up to date during the day. Everything was perfect

Service
Thank you for your feedback. It's great to hear that James provided you a 5 star service and ensured you were updated throughout the day. I will pass your comments onto James and the service team. Kind Regards, Paul Glister, Head of Business.

See above response

Service
Thank you for your comments. I understand Paul Smith and Richard Blanks have been involved and are resolving your issues. Kind Regards, Paul Glister, Head of Business.

Hassle free, provided a nice BMW courtesy car (unlike previous visit!) all work covered by warranty with no quibble

Service
Thank you for your feedback. It's great to hear that overall the service is great, however, it's a shame that it took so long to get booked in. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Ordered a courtesy car but cancelled when told I would have to pay £15 or carry a £1000 excess. I have never ever had to pay for a courtesy car or carry such an excess in the last 25 years. Also nobody called me to say my car was ready.

Service
Thank you for your feedback. It's great that the service and staff were courteous, however, It's regrettable that the excess policy on our loan cars has had an impact on your experience with us. Kind Regards, Paul Glister, Head of Business.

I was told the car would be needed for most of the day, but it sat in the car park for at least a few hours after I had handed in my keys. This is not the first time Service has let me down.

Service
Thank you for your feedback. I have informed the Reception Manager who will ensure in future the reception team acknowledge every customer, even if they are on the phone. I will also pass your comments onto the Service Manager to ensure that in future we provide a higher standard of service. Kind Regards, Paul Glister, Head of Business.

Always tries to give the best advice and pricing.

Service
Thank you very much for your feedback. It's great that you've been a customer of ours for years and that our staff add to your experience. I will ensure to pass your comments onto the Mark, Dan, Tessa and the service team. Kind Regards, Paul Glister, Head of Business.

Service was very good.

Service
Thank you for your feedback. It's great to hear that you recent a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

superb attentive friendly service

Service
Thank you for your feedback. It's great that you had such a friendly attentive service from the service team. I will ensure to pass your comments on. Kind Regards, Paul Glister, Head of Business.

See below

Service
Thank you for your feedback. I'm glad the service was easy and the staff were very friendly. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

It would be 5 stars if it was not a recurring technical fault in the car.

Service
Thank you for your feedback. It's regrettable to hear about the technical fault with your vehicle, however, I'm glad the management team have been able to assist you in getting it fixed. Kind Regards, Paul Glister, Head of Business.

Car ready on time clean and presentable

Service
Thank you for your feedback. It's great to hear that the car was completed in an efficient and timely manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All the staff were excellent from start to finish, an absolute pleasure to deal with.

Service
Thank you for your feedback. It's great to hear that the staff provided you a 5 star service throughout the whole process. I will ensure to pass your comments on to the service team. Kind Regards, Paul Glister, Head of Business.

Proactive identification of faults and simplified rebooking the car when I needed to wait for parts (twice due to separate faults).

Service

The Service Advisor was spot on. I was on a call while I was trying to hand over the keys.. He was absolutely empathetic and made sure the call wasnt disturbed. He made sure I was comfortable in the visitors area and took good care of me.

Service
Thank you so much for taking the time to provide fantastic feedback about the Service Advisor and the dealership. Its delightful to hear that you were 100% satisfied with our staff and the service you were provided. Kind Regards, Paul Glister, Head of Business.

The welcome and assistance I received from Jessica was first class - a car had been arranged at no cost and the MOT cost met as I was purchasing a new car. I did not have to ask for these benefits nor was I kept waiting at any stage.

Service
Thank you for your fantastic feedback. What lovely comments bout Jessica, she will be delighted to hear that she was able to provide you such a great service. I will ensure to tell her. Kind Regards, Paul Glister, Head of Business.

Excellent customer service tapered to my needs.

Service
Thank you for your feedback. It's great that the staff were able to meet your needs and provide such a satisfactory service. I will ensure to pass your comments on to the service team. Kind Regards, Paul Glister, Head of Business.

Efficient and knowledgeable and the handover experience was great

Sales
Thank you very much for your feedback. Adnan and Tristan will be glad to hear that the service they provided was faultless and that the vehicle was reading within a few days for you. Kind Regards, Paul Glister, Head of Business.

Time taken to make sure I was completely satisfied in the buying process.

Sales
Thank you very much for your feedback. I'm glad to hear that the staff took their time to make sure you were completed satisfied. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

As above: The whole experience we had with Adam Blake and Steve Champion from start to finish was so professional and friendly. They both had loads of knowledge and never made us feel out of place or like anything was too much hassle. 100% Recommenda

Sales
Thank you very much for your feedback. Adam and Steve will be delighted to hear that they provided you such a professional and friendly experience. Kind Regards, Paul Glister, Head of Business.

The only thing I'd have liked would have been offered an test drive for 24hrs, however I'd pretty much decided on buying the car any way. The only bit of advice I wish I'd been given was to order the Grey windscreen band, which was not made obvious

Sales
Thank you very much for your feedback. It's great to hear that the whole process was very easy, however, we will take your feedback online regarding the 24 hour test drive. Kind Regards, Paul Glister, Head of Business.

100% accommodating to my aspirations & needs

Sales
Thank you very much for your feedback. I'm glad to hear that the sales team were 100% accommodating to your needs and requirements. We hope you enjoy your new car. Kind Regards, Paul Glister, Head of Business.

Can't fault Coopers, Reading. Everyone helped in making the purchase of my BMW a pleasurable experience, especially Simon, the sales consultant, who was great - easily the best I have dealt with in my experience of purchasing BMWcars - 6 in all.

Sales
Thank you very much for your feedback. It's great to hear that Simon provided you such a great experience whilst purchasing your new car. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Car was ordered, delivered and handed over exactly as promised.

Sales
Thank you very much for your feedback. I'm glad to hear that the whole process was efficient, the staff were helpful and that everyone was so courteous. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

As usual, fantastic service provided by Cooper BMW Reading. Great thanks to Beata Butorova!

Sales
Thank you very much for your feedback. Beata will be so pleased to know that she provided such a fantastic service to you. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

I had some questions about my new car that couldnt be found online or answered by BMW genius. The team went above and beyond to find this information out for me.

Sales
Thank you very much for your feedback. It's great to hear that the sales team went above and beyond to get the correct information for you. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Excellent service, the listened and understood my requirements and worked to find a suitable car and financial package that met my needs.

Sales
Thank you very much for your feedback. It's great to hear that the whole experience from start to finish was a first class experience. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

They were conscious of my time constraints at delivery which made the experience more relaxing. My talk through with the car was tailored around what I did and didn't know so the experience was very informative without being tedious.

Sales
Thank you very much for your feedback. I'm so glad to hear that not only did the staff take you seriously with your purchase but that the listened to you and accommodated everything you asked for. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Very helpful and informative staff

Sales
Thank you very much for your feedback. It's great to hear that the staff were very helpful and informative. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Although it didn’t all go quite to plan following the car we bought getting written off the staff acted quickly to find us an alternative

Sales
Thank you very much for your feedback. It's great to hear that the staff were friendly and provided a very personal service. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

As already said the team were fantastic, only small comment would be that a bit more notice on the documents required in the week before taking delivery would have been appreciated.

Sales
Thank you very much for your feedback. It's great that the service you received was brilliant and that the staff were very knowledgeable. However, we will take your feedback on board regarding the notice on the documents. Kind Regards, Paul Glister, Head of Business.

Since day one was greeted immediately. Offered drinks. Made me feel welcome. Looked after me from day one till the day of the pick up. Didn’t experience this kind of service from other car showrooms.

Sales
Thank you very much for your feedback. It's great to hear that the whole experience was fantastic and especially that there was good communication between yourself and the sales executives who looked after you. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

I was fully informed of everything at all times

Sales
Thank you very much for your feedback. I'm glad to hear that you were informed at all times of the whole process of your purhase. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

The car was not as clean as it could have been and Adnan dealt with the situation very well and resolved the situation for us.

Sales
Thank you very much for your comments. It's regrettable to hear that the car wasn't as clean as you expected, however, I'm glad to hear that Adnan dealt with the situation very well and resolving it for you. Kind Regards, Paul Glister, Head of Business.

Excellent service from the whole team at Coopers Reading

Sales
Thank you very much for your feedback. It's great to hear that overall the service was fantastic, and we provided you a 5 star service. Kind Regards, Paul Glister, Head of Business.

Of following up emails with a text to let me know I needed to take action...and wrong document sent.

Sales
Thank you for your feedback. It's regrettable to hear that your experience wasn't as satisfactory as it has been previously. If you would like to contact myself on 01189500100 I would be happy to put this right. Kind Regards, Paul Glister, Head of Business.

The same reasons - easy, good people to deal with, no silly sales pressure on additional pieces of insurance, nice showroom etc.

Sales
Thank you very much for your feedback. It's great to hear that the staff were friendly and easy to deal with, ensuring you had a 5 star service. I will pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

I told someone in a recent phone call that the car computer randomly turns off and she said someone would call me to book it in but no one has !

Sales
Thank you very much for your feedback. It's great to hear that the staff were helpful and the sale went smoothly. However it's regrettable that no one has called back. I'll pass your comments onto the service team to ensure someone calls you. Kind Regards, Paul Glister, Head of Business.

I was given really good service. Simon kept me up to date with progress by responding promptly to any questions I had. The car arrived on time and collecting the car on the day was straightforward.

Sales
Thank you very much for your feedback. It's great to hear that Simon looked after you so well ensuring he answered all queries promptly. I'll pass your comments onto Simon and the sales team. Kind Regards, Paul Glister, Head of Business.

I'd like to avoid traditional "haggle" around the purchase of the car. Some of the initial finance offers that were presented were not at all great and it was sold to me as the main reason to buy the car quicker. But otherwise very professional!

Sales
Thank you very much for your feedback. I'm glad that overall you had a good service whilst purchasing your new vehicle. However, we will take your feedback on board regarding the finance offers. Kind Regards, Paul Glister, Head of Business.

Enjoyed the whole process from the test drive to the handover.

Sales
Thank you very much for your feedback. It's great to hear that the whole process from test driving the vehicle to purchase was enjoyable. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Excellent showroom, salesman was very good, helpful and welcoming and I was regularly updated with progress.

Sales
Thank you very much for your feedback. It's great to hear that the sales executive was so helpful and that the whole experience made you feel valued. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

buying a new car is very stressful but this was quite enjoyable

Sales
Thank you for your feedback. I'm glad we were able to make, what is usually a stressful experience, one that was enjoyable. I'm great to hear that the staff were so helpful as well. Kind Regards, Paul Glister, Head of Business.

Steve made the whole experience very simple.

Sales
Thank you very much for your feedback. It's great to hear that Steve looked after you so well and was very informative and helpful. I will ensure to pass your comments onto him. Kind Regards, Paul Glister, Head of Business.

All my questions were answered

Sales
Thank you very much for feedback. It's great to hear that all your questions were answered and that the customer service was satisfactory. Kind Regards, Paul Glister, Head of Business.

Completely satisfied as the staff were great, courteous and pleasant.I was given all the required details clearly and explained all my queries clearly.The BMW centre was very clean, perfect lighting, fresh air, good seating and with refreshments.

Sales
Thank you very much for your feedback. It's great to hear that from the atmosphere down to the exchange was fantastic and that the sales team provided such a satisfactory service for you. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Very nice showroom, lots of really cool cars. A great customer experience all round.

Sales
Thank you very much for your feedback. I'm glad to hear that the whole customer experience was of a high standard. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Great product and sales team.... particularly good service from Ed and Tristan. Handover room created some drama. Really enjoyable.

Sales
Thank you very much for your feedback. It's great to hear that the product is enjoyable and that Ed and Tristan provided such a fantastic service. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Overall, very impressed. However, not quite 5 stars because the delivery date for the car kept slipping from what we were advised. It did eventually get here three weeks after, but it did somewhat tarnish the process.

Sales
Thank you very much for your feedback. It's great that overall you were impressed with the service you received. However, it's regrettable that the delivery date was pushed back. I will ensure to pass your comments onto the sales team so that in future we deliver the vehicle is a more timely manner. Kind Regards, Paul Glister, Head of Business.

The Cooper Reading sales and management staff, with whom I had not dealt before, were consistently help, informative and responsive and in consequence I now have the car that I wanted via a satisfactory part exchange deal.

Sales
Thank you very much for your feedback. It's great to hear that the management team and sales staff were consistently helpful and made you a satisfactory deal on your part exchange. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Customer care VERY good, easy to make appointments and all staff very friendly and very helpful.

Sales
Thank you for your feedback. I'm glad to hear that Ed looked after you very well, providing you with a 5 star service. I will ensure to pass your comments onto Ed and the Sales team. Kind Regards, Paul Glister, Head of Business.

Very helpful and efficient salesperson who was professional yet very friendly and accommodating.

Sales
Thank you for your feedback. It's great to hear that the sales executive was very friendly and accommodation, providing you a 5 star service. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Excellent service, time taken to walk me through the details and I felt valued

Sales
Thank you for your feedback. It's great to hear that everything was to completed to a high standards, meaning that you felt valued as a customer. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

The staff at Cooper Reading couldn’t have been more helpful

Sales
Thank you very much for your feedback. It's great to hear that you really enjoy the product and that the service our staff provided you was fantastic. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Everything went well and all promises were kept

Sales
Thank you for your feedback. I'm glad to hear that everything went well and that all promises were kept. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Everything went smoothly - the only reason I haven't marked this as 5/5 is because the interior windows were smeared rather than being clean.

Sales
Thank you for your feedback. I'm glad to hear that everything went smoothly and that overall the service was great. It is a shame, however, that the clean on the interior windows let down the score. Nevertheless, I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Very attentive to my needs.

Sales
Thank you for your feedback. It's great to hear that the staff were very attentive to your needs and provide you such a fantastic service. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Really superb sales person. Explained everything in detail and left no stone unturned.

Sales
Thank you very much for your feedback. It's great to hear that the sales person looked after you well and that they explained every bit of detail on your new BMW. Kind Regards, Paul Glister, Head of Business.

Adnan was excellent, he dealt with all my questions efficiently and comprehensively. I test drove a car of very similar quality although I do think that being allowed a car for a few hours would make for a better overall experience.

Sales
Thank you for your feedback. It's great to hear that Adnan looked after you so well, ensuring all questions were answered. I will pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

I was given the full attention of the staff from the time I arrived at the BMW offices .Everything was handled very efficiently . The office facilities are excellent !

Sales
Thank you for your feedback. It's great to hear that you were given full attention from staff. that everything was handled efficiently and that you were updated throughout the whole process. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Timeliness of responses to my enquiries could have been a bit more promt, but all in all time from initial enquiry to delivery of car was quick

Sales
Thank you for your feedback. It's regrettable that the responses to your enquires were not done in a timely manner. I will ensure to pass your comments onto the Sales team so that in future they are more prompt, ensuring you have a more satisfactory service. Kind Regards, Paul Glister, Head of Business.

A great location to access, feel welcome to spend time looking and a great professional service.

Sales
Thank you for your feedback. It's great to hear that the consultation of the vehicle very good, and that the service was very professional. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

We were given a detailed walk through all the features and functionality of the car

Sales
Thank you for your feedback on Steve and how he provided such a fantastic service. I will ensure to pass your comments onto Steve and the Sales team. Kind Regards, Paul Glister, Head of Business.

I could not make an appointment over the internet & when i arrived with the intention of buying, i was initially asked to come back - I stated this would not happen & I was then assigned Ed.

Sales
Thank you for your feedback. It's great to hear that Ed was able to help you purchase your new car on the day and helped meet you requirements. I will ensure to pass your comments onto Ed and the Sales team. Kind Regards, Paul Glister, Head of Business.

Very good dealership

Sales
Thank you for your feedback. It's great to hear that Will provided you great service in your purchase of a new car. I will ensure to pass your comments on to Will and the sales team. Kind Regards, Paul Glister, Head of Business.