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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

Latest News & Events

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Transaction Manager

Adam Blake

Sales Consultant

Darren Nicholls

Sales Consultant

Mark Jeffery

Sales Consultant

Matt Gilbert

Sales Consultant

Rebecca Mileham

Sales Consultant

Ruairi Ellis

Sales Consultant

Amy Slone

Sales Support

Chris Brown

Senior Service Advisor

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

Jack Dodson

BMW Retail Accountant

Abigail Steel

BMW Product Genius

Adrienne Francois

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied, I am able to work from the office whilst the work is carried out which makes it easy for me.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! It's great to hear that you had a such a satisfactory service and that you were able to work whilst you waited. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All of your staff were polite and helpful

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that the staff were polite and helpful and they provided you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Pleasant, painless experience.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Nothing was too much trouble

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Smooth and honest handling of my recent service.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The service was OK, although l was waiting for a period of time to be seen. Also the car Valet was shocking. No attempt to do the inside, plus the was an oil boot mark on the drivers side mat and the seat covers where on the drivers seat.

Service
Thank you very much for your feedback. It's regrettable that the valet wasn't up to satisfaction. I understand our Senior service Advisor has been In touch to get you booked in for a full valet. Kind Regards, Paul Glister, Head of Business.

My vehicle was with the dealership for a week due to warranty work; I was looked after by Andrew Turner, he provided outstanding customer service. During the time my vehicle was being worked on he contacted me every day to give me an update.

Service
Thank you very much for your fantastic feedback. It's great to hear that Andrew Tucker looked after you so well providing you a 5 star service. I will ensure to pass your comments onto Andrew and the service team. Kind Regards, Paul Glister, Head of Business.

Work completed under warranty and car valet done, nothing to pay

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Please see above. On the downside I had to wait for several hours but quite likely the service department was quite busy on the day (it being Saturday...).

Service
Thank you very much for your feedback. It's regrettable that your previous experiences with us weren't satisfactory. However, I'm glad this time we were able to provide a better service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

serviice video was informative and well done. service was slow and disinterested.

Service
Thank you very much for your feedback. I'm glad to hear that the service video was informative and that the showroom was impressive. However, it's a shame the service took longer than anticipated. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Car was in garage for 2 full days for an mot and service

Service
Thank you very much for your feedback. I'm glad to hear that Andrew made the service straightforward, however, it's a shame to hear your car had to stay here for two days. I will ensure to pass your comments onto Andrew and the service team. Kind Regards, Paul Glister, Head of Business.

Was able to have a service while I waited with coffee in a pleasant environment.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The staff were attentive, helpful and Friendly and even though i was there for a long period of time, the gentleman dealing with me kept me in the loop

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Professionalism

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

I asked for trim to be sorted out (a 2 minute job) but because it had been caused by Autoglass I had to call them out instead.

Service

Slight mix.up with bill--which was quickly sorted

Service
Thank you very much for your feedback. I'm so glad to hear that you had such a satisfactory service with us. It's a shame to hear there was an issue with the bill but glad it was quickly sorted. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Treatment by the device department was as expected, great!

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

My car PX06 YBS had a MOT in December 2016. Strongly advised to change my front tyres. In Jan/Feb 2017, several calls from BMW to request that I change my tyres. In May 2017, ordered new tyres from BMW and took car into the centre on 24th May 2017.

Service

The work was completed efficiently, on time, and Mark, the service manager, was extremely helpful, polite, and attentive.I was delighted to find that my car had also been cleaned during the service.

Service
Thank you very much for your fantastic feedback. It's great to hear that Mark looked after you so well and provided you a 5 star service. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business

Service was (and is always ) very polite. Nice to have a cup of coffee whilst waiting for a service advisor. Which brings me to the only gripe -it always seems to be a bit of a wait..Just seems an over complicated process to bring in ones car in..

Service
Thank you very much for your feedback. I'm glad to hear that overall you had a great service from us, however, it's a shame to hear it took longer than anticipated. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I used to go to Barons of Farnborough, but thought being local to Coopers I would give it a try. In a nut shell, I have issue with my car which you haven't given answers for & biggest, I drop off a M4 & get given a Toyota Aygo! JOKE

Service

Car was not valeted inside.GB sticker on rear of car was removedCost of front dipped bulb replacement was £46.91. A month or two earlier I called in for an identical replacement. The cost then was £14.64. I guess there was no labour included.

Service

This was a recall for ISO fix points. I do not use them so can only assume the work was carried out properly!

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Always brilliant customer service everytime I come here, very well looked after and several phone calls throughout the day to keep me updated on my car.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Well looked after the whole time I was there, having a 'while you wait' bit of work.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

i have had both new tyres on my older car and bought a new car. on both instances none of the car tyres were to the correct pressure levels.

Service
Thank you for your feedback. I'm glad to hear that overall you had a satisfactory service with us. However, it's regrettable that the tyre pressures weren't correct. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Good customers service, though took longer than I expected for just an oil change

Service
Thank you for your feedback. I'm glad to hear that you had such a satisfactory service from us, however, it's regrettable that it took longer than expected. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Have only fixed one of the two problems it went in for.

Service

Even more superior service (excuse the pun) than before. Your managers and staff were really helpful and attentive even when they were working on paperwork and saw we had a question.

Service
Thank you very much for your fantastic feedback. It's great to hear that the staff and the managers were helpful ad attentive whilst looking after you. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Service was performed and finished on time. The car was beautifully cleaned.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Presume that you mean my car WG14GGV and not my wife's car 323BMW? Car was in for its first MOT. No problems and looked after well by Mark as usual. If you mean my wife's car this was a recall again no problems.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Vehicle was returned from first service with NO WATER in the coolant system.

Service

I got the car I wanted at the price I was happy to pay and the service package needed without unnecessary fuss or hard selling

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Excellent professional service that was offered

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Had to phone 3 times to get confirmation of the service bookingl. The car had failed MOT due to cracked alloy. BMW didn't want to know and Josh in service didn't send me pictures as promised. Management intervention improved matters.

Service

From start to finish everything was handled in a very professional manner.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear the service was provided in such a professional manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The whole process was very efficient, everyone I dealt with - and in particular Danika & Aran - were extremely friendly and professional.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that both Danika and Aran provided you such an efficient service. I will ensure to pass your comments onto Danika and Aran and the service team. Kind Regards, Paul Glister, Head of Business.

great customer service. prompt collection by very friendly drivers, no hassle service and returned car in immaculately clean inside and out - thank you

Service
Thank you very much for your fantastic feedback. I'm glad to hear that the service was carried out at ease and that we collected your vehicle in a friendly manner. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

They sorted my problem out quickly and professionally

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Did what you said you would do

Service
Thank you very much for your feedback. I'm glad that we provided you a good service however, it's regrettable that there was a lot of waiting. I will ensure pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Was left waiting over 30 minutes to pick up my car following repairWas expecting car to have been hoovered and interior cleaned having spent over £500 but only the outside was done! Poor!

Service

Efficient service with regular updates throughout the day which meant I was able to plan my day out.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

James the Service Advisor kept me fully updated on the progress of my repair in a professional and courteous manner

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that James provided you such a satisfactory service. I will ensure to pass your comments onto James and the service team. Kind Regards, Paul Glister, Head of Business

Service carried out whilst I waited in a nice environment with never ending coffee

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

very prompt response

Service
Thank you very much for your feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Good service, good advice and the car was returned quickly despite our early return to collect.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Ease of booking combined with vehicle pick up and return. The servicing appears to be thorough and the attitude of staff and cleaning of a high standard

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us and that the attitude of both the staff, and cleaning was to a high standard. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

We were told when we collected the car the deflector was missing and they would get one ordered But then when we chased it were told it was an extra

Service

Everything was easy. Excellent customer service was provided throughout and the coffee and papers was a nice touch.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Looked after well and the repair of my clutch pedal was very efficient.(Should a clutch pedal shear through the metal in car of that age!!)

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you were looked after well and that the repair was very efficient. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

I have been to Reading with both of my cars in the past 10 days and they always give me excellent service.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The service I received was everything I have come to expect from BMW. I was kept informed from progress all along the way.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Very good service overall. Not full 5 due to booking issue faced which was resolved.

Service
Thank you for your feedback. I'm sorry to hear that there was an issue whilst booking the car in. However, I'm glad to hear it is now resolved. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

My car was fixed,washed and health checked for 1h15mins and the cost of service was ok.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Everything completed to my satisfaction, was given a quiet area to wait in.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Car collected and work done, however when I asked about chemicals etc used to clean car I was not called back as I was told I would be.

Service
Thank you very much for your feedback. I'm glad overall the experience was good however, it's regrettable that you have not been called back yet. I will pass your comments onto service to ensure someone calls you. Kind Regards, Paul Glister, Head of Business.

Very smooth and efficient

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Service with a smile. Danika was timely and kept me up to date on my car with a full debrif.

Service
Thank you very much for your feedback. I'm so glad to hear that Danika provided you with such a fantastic service and kept you updated. I will ensure to pass your comments onto Danika and the service team. Kind Regards, Paul Glister, Head of Business.

Had to take vehicle back after service because the service warning/alert was not reset after service - even though Service Manager was very apologetic and gave me a nice BMW mug it was an unnecessary and turned out to be a problematic inconvenience.

Service

fast, friendly yet professional service and solution focused.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Courtesy car wasn't manual. Did not get a quote as promised on dent. Was told that this could have actually been sorted on the day, to then Id be given a quote, to then id be emailed a quote. Have chased, no response. Given up

Service

Always treated very professionally and welcoming

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Nothing to compare it with

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The team are very professional and courteous. The actual service was completed as expected. Preventing a rating of Completely satisfied is that the technician couldn't detect an observation that I have with the car, so I will need to return.

Service
Thank you very much for your feedback. I'm glad to hear that you received such a great service, however, it's regrettable that the technician could not find a fault, resulting in another visit. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The work was completed

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Good service, good facilities

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Work was carried out as specified but the service details weren't reset and now need to go back.

Service

Staff were very courteous and the service was conducted very efficiently

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

very good customer service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Manage to get me in the next day after ruining them to sort fault with car

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

All details explained clearly. Car ready by the predicted time. Mark very helpful

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that Mark provided you with such a satisfactory service. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business

Really happy and friendly staff

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

There is a long wait to get service booked with a courtesy car.Dropped my 320i to diagnose the engine rattling noise and was told that it is normal "wastegate valve rattling sound" and it is just a "feature" of that engine !

Service

Very straightforward and easy

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Work was carried out very promptly & professionally

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Did everything required

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Early pick up of my car and the engineer gave a very good video report

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

We found out that the AddBlue was not topped. Not sure if this was suppose to be done but at least something could have been mentioned.Still waiting to get phone call back for quote regarding new door replacement!

Service

The service was functionary at met my expectations

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Staff very helpful

Service
Thank you very much for your feedback. I'm glad to hear that the staff were very helpful. I'm also glad that your experience was better than a previous experience elsewhere. Kind Regards, Paul Glister, Head of Business.

Everything was just right

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Very courteous reception, good information and comfortable waiting area.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Consistent and informative approach to the customer.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Waiting time is long, not solve my issue. The staff is very helpful and friendly.

Service
Thank you very much for your feedback. I'm glad the staff were helpful and friendly, however, it's regrettable to hear that the waiting time was too long. I will pass your comments onto the Service team to ensure in future, we greet customers in a more timely manner. Kind Regards, Paul Glister, Head of Business.

Excellent people skills and service.

Service
Thank you for your feedback. I'm glad to hear that the staff provided you a 5 star service. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Work carried out entirely satisfactorily.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

The vehicle should not need three gearboxes in 46000 miles. Confidence in the car hit rock bottom. Car otherwise was great. Ceased ownership as I cannot contemplate owning another 4 series manual. Note No explanation was forthcoming.

Service

I brought the car in for warranty work and investigation which I question was actually carried out. I received no work sheet to confirm this and had to prompt the service advisor for an answer.

Service
Thank you very much for your feedback. It's regrettable to hear that you did not receive confirmation of the work carried out on your vehicle. I will pass your comments onto the service team to ensure someone contacts you with a work sheet so It is clear what work we have done. Kind Regards, Paul Glister, Head of Business.

Prompt service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Customer service very - initial concerns addressed. Very good office facilities for service whilst you wait.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Excellent customer and fast lane service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Apart from 3 minute wait whilst receptionist was on phone, the service was very efficient and friendly

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Whilst the building is much better suited, there should be more frequent shuttle runs into Reading. I imagine a large number of your customers work in Reading and to only have one shuttle an hour is disappointing.

Service

The work was done in good time and I was kept informed throughout the day. I would have given a higher score had I not waited for about 10 minutes when I first arrived to check the car in.

Service
Thank you very much for your feedback. I'm glad that the work was carried out in a timely manner and that you were informed throughout the day. We will take your feedback on board regarding time taken to drop the car off to ensure in future, we greet you in a more efficient time. Kind Regards, Paul Glister, Head of Business.

Car was eventually ready on time but was told it probably would not be and I could keep the courtesy car overnight but this was not convienent. I was then told to come at the due time and if not ready some other arrangements would be made.

Service
Thank you very much for your feedback. I'm sorry to hear that there was some confusion over the time the car was ready to collect. I will pass your comments onto the Service team to ensure in future we meet time requirements in a more efficient manner. Kind Regards, Paul Glister, Head of Business.

Staff worked very hard to address problem with car.

Service

The process of booking and getting my car serviced was flawless and on time.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

I was very satisfied because the STOP/START system was now working after being U/S for many months. As no representative from Coopers was willing or able to help, I was on the point of selling my car. I have now decided not to sell.

Service
Thank you very much for your feedback. It's regrettable that no one helped you with regards to the STOP/START system, however, I'm glad a representative from Service was able to sort the problem. Kind Regards, Paul Glister, Head of Business.

Nothing was too much trouble. Exceeded what was asked of them.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Job done as expected

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Did what was required with no hassle

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

Job completed, helpful staff

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business

They are good at what they do and very prompt in service.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Good: Damaged light wasn't in need of replacement Excellent service & swift turn around. Less good: lack of a courtesy car & the Vauxhall Adam replacement was not a car Id expect to be offered I then had to wait 15 mins. 4the hire rep to do handover

Service
Thank you very much for your feedback. I'm glad to hear that overall the service was satisfactory however, we will take your feedback on board regarding the time it took to take the courtesy car and the vehicle itself. Kind Regards, Paul Glister, Head of Business.

Every thing completed as requested, took advantage of hotdesk area

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The service level was first clas and in particular the under car camera view

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Coopers now understand the problem with my new car and have provided a very acceptable solution

Service
Thank you very much for your feedback. It's regrettable to hear that it took a while finding a solution to your vehicle, however, I'm glad to hear we have resolved it for you now. Kind Regards, Paul Glister, Head of Business.

Excellent service all round, delivered everything as expected

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

I advised you that I thought I had a problem with the two tyres on the passenger side. you advised there was a nail in the back one and changed it, but you said the other one was fine. Within 48 hours the light came on saying "tyre pressure low"

Service

Good customer service, no fuss

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very good service and a great team of people that really look after the car.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Normal service with no issues noted.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Service on the day great!

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us, however, I will take your feedback on board regarding time it took to get hold of someone to ensure we answer in a more timely manner next time. Kind Regards, Paul Glister, Head of Business.

Service was completed to a high standard and car left clean but service trip was not reset.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us however, it's regrettable to hear that the service light wasn't reset. If you would like to pop down at your convenience we can get this reset for you straight away. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Despite having an agreed time to drop my car of and obtain a courtesy car it took nearly an hour to get the car as 3 people were being served by enterprise before me. This put my whole schedule for the day behind.

Service
Thank you for your feedback. It's regrettable to hear that it took an hour to receive you courtesy car. We have fed back your feedback to enterprise to ensure next time they deal with you in a more timely efficient manner. Kind Regards, Paul Glister, Head of Business.

Asked to arrive at the dealership before 6pm to collect the vehicle.Told reception we were their to collect our car and we're asked to take a seat. It was a further 40 mins before we were seen by anybody from service, a discount was offered however.

Service

Great experience and very looked after

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

the service was carried out in the time scale suggested

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

when booking service by phone girl got confused over 1200 mile service for my M4

Service
Thank you very much for your feedback. I'm sorry to hear that the booking team was not aware of the service. The Aftersales Manager has listened to the phone call and reported back to the booking line to ensure this doesn't happen again. Kind Regards, Paul Glister, Head of Business.

Excellent customer service

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The vehicle was serviced on time, at a competitive price and with excellent customer service.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that your service was carried out at a timely manner and to a competitive price. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The service was completed in the time scale you said and the starf were very good

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

1st appointment regarding 2 faults, only 1 fault was addressed and no courtesy car was arranged as requested. Had to ask for 2nd appointment which I did not attend, no call received and received satisfaction survey as if I had attended.

Service

Honest and helpful advise.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Is it impossible to return a vehicle with the seat in approximately the right position, and without the plastic seat cover and (soggy) paper floor mat still in place?

Service

Efficient service, all requests dealt with and no problems at any time during the experience.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Friendly staff and great facilities (i waited for service to be complete).

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The nipples on brake pads were not tightened up properly and brake fluid was leaking. I notified the garage and no response. Fortunately it was spotted by the garage who put new discs and pads on.

Service

On this occasion the work was satisfactory, if over overpriced.

Service
Thank you very much for your feedback. I'm glad to hear that on this occasion you were satisfied with the work carried out. I'll ensure to pass your comments onto the service team so that next time we can provide a more satisfactory service. Kind Regards, Paul Glister, Head Of Business.

Work carried out to my satisfaction and feedback was useful.Just had to wait a little long to drop off and pick up my car.

Service
Thank you very much for your feedback. I'm glad to hear that the service was carried out to your satisfaction. However, it's regrettable that it took a long time to drop off and pick up. I'll ensure to pass your comments onto the service team so that in future they greet you in a more timely manner. Kind Regards, Paul Glister, Head Of Business.

From booking an appointment to carrying out the service always suited me and kept informed throughout

Service
Thank you very much for your feedback. I'm so glad to hear that the service we provide was 5 star and that you were kept informed at all stages. I'll ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head Of Business.

Staff were very pleasant and helpful

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Brilliant service centre.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Arriving at 8.00am,as agreed, I had requested a courtesy car, which I understood would be from Enterprise. Instead of the car being delivered, I was taken to Enterprise, supplied with a vehicle, just enough fuel to get the half a mile to the Garage

Service
Thank you very much for your feedback. It's regrettable to hear that rather than a car being ready for you, you had to go to Enterprise to collect it. I'll pass your comments onto Enterprise and the service team to ensure in future the car is here ready for you. Kind Regards, Paul Glister, Head Of Business.

Top class. Car

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Friendly, swift service, mostly excellent communication.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

First service (1200 mile)on new M4. Booked in at 09:30 with an estimated duration of 1.5 hours for the service.Car was taken into the workshop right on time and service completed as estimated.Free extensive valet .

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Courtesy car available on time. Good communication throughout the day. Car was clean & tidy.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Staff courteous and helpful, arrangements for collection and return of my car went well. Would be completely satisfied if the warranty problem that it went in for (failure of nearside door mirror to retract) had been resolved properly, but it wasn't

Service

The service was very good but I still have a knocking exhaust which I hear all the time that they said they could not hear

Service

Very well looked after from the moment I arrived.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The service was fine but due to an error by Coopers when I bought the car (6/15) the trim was incorrect. This was the 3rd attempt they'd made to correct it and it was still wrong so I had to go back in this week. 4 visits and nearly 2 years....

Service

I first complained about a drivers seat problem in my series 2 BMW (2015 plate) in 2016 and it took many months for both the complaint to be taken seriously and something being done about it. Now reasonably satisfied problem has been improved

Service

I booked online andwhile this process didn't work, even though I had also received a phonecall, the service centre fitted me in without and issues.

Service

Mark was very helpful and the problem with the car was resolved quickly.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service from Mark. I will ensure to pass your comments onto Mark and the service team. Kind Regards, Paul Glister, Head of Business.

Arranging the MOT should have been a very simple operation but I had to speak to numerous people to organise it taking a long times and many phone calls - there was recall jobs to be done.

Service

Fast, efficient, friendly.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

it was just a 80£ service but I felt like I had the same treatment as I was buying a new car. Everyone was very kind and helpful, in particular Mark Williams, who was amazing! I felt he went the extra mile to provide the best experience.

Service

Very pleasant experience. The service manager was very helpful and looked after me whilst my car was being serviced.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

James was very efficient and helpful as ever, it was by far the best service I have received in the last few years. Very satisfying after extremely bad service in the previous few visits

Service

The service advisor was helpful and easy going. I had to wait 30 minutes but I had no set hour for an appointment so I just showed up when I wanted.

Service
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service with us. I will ensure to pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

All of the staff were polite, Oli Webster and Will Jenkins in particular were absolutely fantastic. All of the documentation was in place when they said it would be and the timelines agreed were adhered to. They were a pleasure to do business with

Sales
Thank you very much for your fantastic feedback. It's great to hear that both Oliver and Will looked after you well providing you a 5 star service. I will ensure to pass your comments onto them and the sales team. Kind Regards, Paul Glister, Head of Business.

Smooth transaction with no complications

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

See above.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

The Coopers team really treated me like an individual, the show room was fantastic, and drama of the unveiling of the car at the end me was superb. Little extra touches made it a great customer experience.

Sales
Thank you very much for your feedback. It's great to hear that the Sales team treated you like an individual providing you a fantastic experience. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

As above. Cooper Reading is also a fantastic building, great facilities and staff gave pick up a sense of occasion

Sales
Thank you very much for your feedback. It's great to hear that the staff were excellent and they went the extra mile to give you the best service. I will ensure to pass your comments onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Overall a very good experience but the salesman did not know the answers to one or two questions about the satnav and I am still waiting for a refund owing to me.

Sales
Thank you very much for your feedback. I'm glad to hear that overall the experience was good. However, it's a shame that you are still waiting for the refund. I will ensure to pass your comments onto the sales team so they can chase this for you. Kind Regards, Paul Glister, Head of Business.

Adnan was responsible for the purchase process and delivery of the car. He kept me updated on the progress and delivery throughout. On delivery day he spent around 2 hours finishing off the paperwork and explaining me the various bits of the car

Sales
Thank you very much for your feedback. I'm glad to hear that Adnan looked kept you updated and provided you a 5 star service. I will ensure to pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

We never actually visited the Centre but our telephone/email contact with it was always reasonably efficient.

Sales
Thank you very much for your feedback. I'm glad to hear that we provided you such a satisfactory service, through email and over the phone. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Just fantastic service from Tristan and his team. I found them very knowledgable and their enthusiasm was catching.

Sales
Thank you very much for your fantastic feedback. I'm glad to hear that you had such great service, especially from Tristan and his team. I will ensure to pass your comments on Tristan and the Sales team. Kind Regards, Paul Glister, Head of Business.

Staff were knowledgeable and helpful. I was really impressed with how Adnan showed me my new car - it made it a really special occasion and he was really patient answering my numerous questions - great customer service

Sales
Thank you very much for your fantastic feedback. I'm glad to hear that Adnan made your purchase like a very special occasion and that he was patient and knowledgeable. I will ensure to pass your comments onto Adnan and the Sales team. Kind Regards, Paul Glister, Head of Business.

Received sympathetic and professional support from Adnan Yasir who embodies the company's ethos of high levels of customer service.

Sales
Thank you very much for your feedback. It's great to hear that Adnan looked after you so well and provided you with such a high level of customer service. I will ensure to pass your comments onto Adnan and the sales team. Kind Regards, Paul Glister, Head of Business.

The extensive product knowledge (mostly from memory) and professional presentation of Jason Wright of Coopers Reading.The provision of various models for unaccompanied test drives.The impressive, and private, handover suite !

Sales
Thank you very much for your fantastic feedback. It's great to hear that Jason had extensive product knowledge and that he provided you such a satisfactory service. I will ensure to pass your comments onto Jason and the Sales team. Kind Regards, Paul Glister, Head of Business.

This is my third new car from Cooper Reading after the previous one was unfortunately written off in a collision. The Gap insurance proved a blessing. Help choosing the new car, a short term loan and advice about the Gap claim was all invaluable.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Oliver and others were helpful and able to answer our questions satisfactorily. I like the idea of having one member of staff to know all the technical questions.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you Oliver provided you a 5 star service and was able to answer all of your questions! I will ensure to pass your comments onto Oliver and the sales team. Kind Regards, Paul Glister, Head of Business.

Careful attention and good communication with sales representative

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Very attentive sales team who helped us purchase the right car for us and made it a very enjoyable experience.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

just provided great service and and very proffessional

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

We were treated very well and taken seriously from our first visit. All the staff were polite and friendly and more than willing to help. Olly Webster, the sales man was superb from start to finish, along with Will in finance.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Oliver Webster provided you a superb experience and that all staff were polite and friendly. I will ensure to pass your comments onto Oliver, Will and the sales team. Kind Regards, Paul Glister, Head of Business.

Quick, attentive service.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Oliver Webster was a breath of fresh air among stereotypical sales reps. He felt real, down to earth and genuine. Ultimately I felt I can trust him and decided on a new BMW rather than a used one, because of this.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Oliver was a breath of fresh air and that he provided you a 5 star service. I will ensure to pass your comments onto Oliver and the sales team. Kind Regards, Paul Glister, Head of Business.

Overall a very good experience. Some slight delays in responding to emails and a couple of errors in paperwork that needed to be resolved before collection. Handover day was very well handled.

Sales
Thank you very much for your feedback. I'm sorry to hear that there were some delays in responding to you, however, I'm glad that overall the experience was very good. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

From the first time visiting your show room, it was very obvious that all sales persons were very experienced and knowledgable, also attentive to my needs

Sales
Thank you very much for your feedback. It's great to hear that the sales executives were all very experienced and knowledgeable providing you a 5 star service. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Very knowledgeable team/slick & efficient handover of vehicle

Sales
Thank you very much for your feedback. I'm glad to hear that the team were very knowledgeable and that the handover was carried out in a timely and efficient manner. I will ensure to pass your details onto the Sales team. Kind Regards, Paul Glister, Head of Business.

Salesman that dealt with me was very good, but a few problems arose from handover while he was on holiday.

Sales
Thank you very much for your feedback. I'm glad to hear that the salesman dealt with you very well, however, it's unfortunate that when they were away some problems arose. I will pass your comments onto the sales team to ensure in future we provide a 5 star service. Kind Regards, Paul Glister, Head of Business.

Adam Blake was organised , professional and delivered exactly what I required

Sales
Thank you very much for your feedback. I'm so glad to hear that Adam was organized, professional and help you get the car you required. I will ensure to pass your details onto Adam and the Sales team. Kind Regards, Paul Glister, Head of Business.

Very happy with overall experience, friendly environment, not pressured, test drive arranged when I wanted it. Purchase process straightforward and handover process also very good. Car controls were explained at handover

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you were very pleased with the overall experience you received from Jake at Cooper Reading. I will ensure to pass your comments onto Jake and the Sales Team. Kind Regards, Paul Glister, Head of Business.

The whole process was very easy and team were very helpful.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

It is by far the best service I have ever received. No other company compares to the service that BMW provides it's customers.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Very impressed, everytime I had a question no mater how small, Simon got back to me so quickly and I never felt like I was bothering him. Handover experience was very impressive too.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

I can't complain about anything

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

It was excellent. I dealed with Adnan Yasin. He was very friendly, welcoming and he helped me find the right car I needed for my family. He gave me excellent service and understanding of what I needed. I really appreciate his time and manners. Top 10

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Adnan provided you such a great service when purchasing your new car. I will ensure to pass your comments onto Adnan and the sales team. Kind Regards, Paul Glister, Head of Business.

Good service from Jake Kindeleit

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service from Jake. I will ensure to pass your comments onto Jake and the sales team. Kind Regards, Paul Glister, Head of Business.

Service was efficient and very friendly. A real pleasure.

Sales
Thank you very much for your fantastic feedback. I'm glad to hear that the service was efficient and friendly! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Everyone is very helpful, friendly and efficient.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Staff were helpful, friendly & knowledegable. I got an excellent deal.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Extremely good service overall. Staff very friendly and eager to accommodate requests. Some additional staff to improve response times to customers would perhaps perfect the experience.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

As a long-standing customer of Cooper Reading over many years and many purchases the service I received from Simon Woodley, in quite difficult circumstances, has been excellent.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Simon looked after you especially in the circumstances. I will ensure to pass your comments onto Simon and the sales team. Kind Regards, Paul Glister, Head of Business.

The service was professional, friendly and informative.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Helpful staff, efficient service

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Great purchase experience with Adnan. Then a long period with no contact from BMW - I had to ask for progress and possible delivery dates.

Sales
Thank you very much for your feedback. I'm glad to hear that Adnan provided you a great service. We will take your comments onboard regarding the period without contact from BMW to ensure that in future we are more efficient with providing you updates. Kind Regards, Paul Glister, Head of Business.

The sale process from start to finish was very professional. Adam was a great sales person, trusting, honest and accommodating.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Adam was honest, accommodating and professional. I will ensure to pass your comments onto Adam and the sales team. Kind Regards, Paul Glister, Head of Business.

Very helpfully and friendly salesman who gave a good overall summary of the various engine options for model we were interested in

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Competent and professional service throughout

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Allowing for the fact that it was near the end of the half year, getting hold of and call backs from the sales person was untimely and a little frustrating. Delivery of car was late - collection truck broke down!?? I had paid insurance from expected

Sales

The staff were attentive and friendly - no pressure made, and lovely place to visit

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

All went smooth.

Sales
Thank you very much for your feedback. I'm so glad to hear the purchase went smoothly for you. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head Of Business.

Good experience from start to finish

Sales
Thank you very much for your feedback. I'm so glad to her the deal was reasonable but also that the staff kept you updated providing you a fantastic service. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head Of Business.

Simon Woodley from Sales was excellent and made me very welcome and was as passionate about getting me the right car as I was in buying the right car.

Sales
Thank you very much for your feedback. I'm so glad to hear that Simon made you feel welcome and was passionate about finding you the right car. I'll ensure to pass your comments onto Simon and the sales team. Kind Regards, Paul Glister, Head Of Business.

Friendly staff listened to what I was looking for and helped me achieve it.

Sales
Thank you very much for your feedback. I'm so glad to hear that the staff listened, and helped you find the best car for you. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head Of Business.

Will Jenkins was amazing from start to finish. He was professional polite and completely understanding and nothing was too much trouble.

Sales
Thank you very much for your feedback. I'm so glad to hear that Will provided you a fantastic service from start to finish. I'll ensure to pass your comments onto the Will and the sales team. Kind Regards, Paul Glister, Head Of Business.

End of year so completely manic experience when collecting car - nothing explained to me re new car as all very rushed. Didn't match in anyway my experience when I purchased my second hand Mini Countryman from Barons in Farnborough.

Sales
Thank you very much for your feedback. It's regrettable that whilst collecting your vehicle it felt rushed and that not everything was explained to you. I'll pass your comments onto the sales team to ensure in future we carry out handovers in a more calm manner to provide a 5 star service. Kind Regards, Paul Glister, Head Of Business.

Fantastic service throughout my experience of purchasing my new car.

Sales
Thank you very much for your feedback. I'm so glad to hear that Adnan helped you throughout your purchase and that because of this you would recommend us as a Retail Centre. I'll ensure to pass your comments onto Adnan and the sales team. Kind Regards, Paul Glister, Head Of Business.

Friendly knowledgeable helpful staff who weren't too pushy

Sales
Thank you very much for your feedback. I'm so glad to hear the staff were not only knowledgeable but handled it in a way which suited you on your new purchase. I'll ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head Of Business.

Well looked after by Sales, car ready on time and to spec

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Ed did a very good job and a real pleasure to deal with. However, Amy and I purchased 2 cars in March and whist my transaction was fairly seamless we felt that Amy was side-lined a little and not given the attention or help necessary with the closing

Sales
Thank you very much for your feedback. I'm glad to hear that overall you had a pleasant service from Ed. However, I regret to hear the service wasn't as satisfactory. I will pass your comments onto the Sales Team to ensure in future we provide a 5 star service. Kind Regards, Paul Glister, Head of Business.

Great service and regular follow up by Adnan at Coopers Reading

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service from Adnan! I will ensure to pass your comments onto Adnan and the sales team. Kind Regards, Paul Glister, Head of Business.

We started looking in the used section first, both I and my wife were impressed by the showroom and stock but sales was really poor. 45 min standing around and no sales attention. In the process of leaving Adnan from new sales came to assist.

Sales
Thank you for you feedback. I regret to hear that it took 45 minutes for a Sales Exec to acknowledge you. I will pass your comments onto the Sales team to ensure that in future the Sales Execs assist in a more timely and efficient manner. Kind Regards, Paul Glister, Head of Business.

Superb service from my first meeting with Will Jenkins through to when I picked the car up

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that Will provided you such a fantastic service! I will ensure to pass your comments onto Will and the sales team. Kind Regards, Paul Glister, Head of Business.

Knowledgeable staff, prompt attention to all issues.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that you had such a satisfactory service! I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

Really comfortable sell for me, without over selling. It was good to be asked what I wanted from a car, for my purposes instead of being sold car features, too early on.

Sales
Thank you very much for your fantastic feedback. I'm so glad to hear that we were very efficient and found a car to suit your requirements. I will ensure to pass your comments onto the sales team. Kind Regards, Paul Glister, Head of Business.

The dealership couldn't get my name right, even though they had it written down on my forms. I signed 4 copies of the finance document as they couldn't get it right and even on the collection they still got it wrong