Thank you for the great feedback. I am pleased to read you enjoyed our lounge area to work while you waited for your car to be serviced. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. Its great to read how helpful our staff were and how impressed you were by the level of service you received. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I will pass your kind comments back to Mark. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. I am pleased to read everything was sorted for you at ease and you enjoy your BMW. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about your great experience here with us. I will pass your kind feedback onto your service advisor and the technician who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am sorry to read about your recent experience to us. I have passed this onto our senior advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. We do like to talk to our customers about the BMW scoring system as a few of our customers explain they don't understand it. We will take this up in house to improve this going forward. Kind regards, Paul Glister, Head of Business.

Thank you for your great feedback. I am pleased to hear about your recent visit to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for providing us with great feedback. I will pass this back to your aftersales team who worked on your vehicle and looked after you. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I have looked into the whereabouts of your receipt and can see it got sent to you 1st class in the post. We will send out a duplicate for you today. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am sorry to read you found a major lack of communication between us and BMW assist. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Thank you fro your feedback. I am sorry to read the lack of communication between yourself and service advisor. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am sorry to read about your recent visit to us. I will be looking into this for you and passing it onto our senior service advisor to make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. Unfortunately, our loan car and collection and delivery service are very popular and do get booked up 2-3 months in advance. We do encourage booking this service way in advance to not be disappointed. We also can arrange a taxi service for you to your home so you don't have to hang around. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about the excellent customer service you received from us. I will take your comments on board about speaking to a advisor on site to book your car in, although unfortunately, this isn't always as easy as there main focus is there customers with there vehicles already here with us. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. I am sorry to read there was some confusion over the charge of your vehicle. I will look into this and make sure we contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I can completely understand your frustration although I have looked into this and can see your service advisor dealt with this accordingly for the unfortunate circumstances. We do endeavor to make sure your next visit to us is a massive improvement. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. We do offer our customers decaffeinated tea and coffee at our lounge area on the middle floor. Please do ask our showroom hosts for assistance next time who would be more than willing to make you a refreshment. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about your helpful service. I will pass your kind comments back to your service advisor, Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. Unfortunately, our loan car availability does get booked up so quickly due to only having a certain amount on fleet and being so popular. We do try to recommend calling a few months before due to our lead time being around 2 months for this. Thank you for your feedback. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. I am pleased to read you received an excellent service. I will pass your kind comments back to everyone who helped deal with your vehicle. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am sorry to read there was a slight delay in getting your car completed. We do always aim to stick to our timings but sometimes due to hold ups in the workshop this isn't always possible. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. We value your custom as a loyal customer and look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about the great service you recently received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I can get the required documents out to your first class in the post that you require. Please do call us at your convenient to tell us which ones you do require. Kind regards, Paul Glister, Head of Business.

Thanks for your feedback. I am sorry to read about your recent visit to us. I have been advised this is in the middle of being dealt with by our senior service advisor, Neil Gowers. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read you think our service team are very responsive and give good updates. However, it is not physically possible for a "one-time fix" due to not having all parts in stock at our dealership for every single car we sell, have made. I hope you can understand this. Kind regards, Paul Glister, Head of Business.

Its great to read your feedback regarding your recent visit to us. I am pleased to read you found our staff to be welcoming, easy to deal with and polite. I am also pleased to read your service was exactly as expected and you thought the complimentary wash was up to standards. I will relay your feedback onto the relevant staff members. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. Its great to read you had a very professional organized service, I will pass your kind comments back to your service advisor and aftersales team that worked on your car kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. I will pass your kind comments onto the service advisor who dealt with you and the aftersales team who worked on your car. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. Its great to read you were pleased with the recent service you received. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am shocked to read your review. Please leave this with me to get my senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I will pass your comments back to your service advisor to ensure we can stop any unnecessary waiting upon collection of your vehicle. I am pleased to read that on the whole you received a great service from us. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I am pleased to read about the efficient and friendly service you received from us. I am sorry about the booking lead time. Unfortunately being a main dealership we do have many loyal returning customers meaning we do recommend booking 4-8 weeks in advance to make sure you get a date subtitle for yourself. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. I am pleased to read about your excellent fast service. We look forward too seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for your comments. I am sorry to read you have picked up a few marks on your winter wheels while they were in our storage. I can reassure you that all tyres are kept inside locked in a storage tyre bay, this should prevent any damage or marks from happening. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. I can see you are now rebooked for your dash cam to be fitted. I am sorry to read you was not notified about the dash cam being out of stock, this part was on back order factory with BMW UK. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. I am pleased to read about the very good experience you recently experienced with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. I am pleased to read about the simple process and great communication you received from us. Kind regards, Paul Glister, Head of Business.

Thank you for your great feedback. I am pleased to read you received a great service from us. I am sorry to read we didn't complete your service book. When you are next passing please do pop in and we will get this stamped for you. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback regarding your last recent visits to us. I am sorry to read we may have missed a small request you had asked us on the morning of your vehicle being dropped off. We do aim to look at everything but due to the high demand it is not always possible to have time to look at the extra work on the same day. We do always recommend booking the vehicle back in. Kind regards, Paul Glister, Head of Business.

Thanks for the great feedback. I am pleased to read we meted your expectations and you found us to be reliable and courteous. Kind regards, Paul Glister, Head of Business.

Thank you for your 10/10 review. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I am sorry to read about your experience to us. I will be taking this matter up in house and looking into this for you. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I am sorry to read there was some confusion over the timings over your major service. I will be taking action into this to ensure all advisors, booking consultants etc are informing customers of all the same timings. Kind regards, Paul Glister, Head of Business.

Thank you for the great 5* review! I am pleased to read your service was carried out efficiently and you were well looked after by our friendly and helpful staff. I will pass the kind comments back to your service advisor. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about your recent experience to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. I am sorry to read about your recent visit to us. I will be looking into this in house to ensure the communication from our customers to our advisors are paramount. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I am sorry to read the work on your vehicle could not be completed upon your first visit. Unfortunately, it is not always possible to have all parts in stock for every vehicle we see which sometimes requires ordering parts for next day. I will look into this for you to help reduce the prevention of this happening again next time. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read you had a successful service with us. I will pass your kind comments onto your aftersales team who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I am sorry to read about the recent service you received from us. I can completely understand your frustration. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. I am pleased to read you had a great enjoyable service from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your great review. I am pleased to read you received a great service from our aftersales team and in a great timely fashion. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I am pleased to read about the great service you received from us. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am sorry to read there was a wait in collecting your parts. Our Parts department do work as quickly and safely as possible to ensure we get the correct parts to you as quickly as possible but sometimes this is out of our control. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am sorry to read about your handover. I will pass this onto our sales manager and Amy to make contact with you to get this resolved. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I will be looking into your invoice and will be in contact in due course. Sorry for any inconvenience. Kind regards, Paul Glister, Head of Business.

Thank you for the great feedback. I am pleased to read about the service you received from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback. I am sorry to read about the damage caused to your vehicle on site. This is not something that happens regularly and we do ensure maximum protection is in place for if something was to happen, sometimes accidents do happen. I am pleased to read Jess kept you informed throughout the whole process and that the damage was rectified. Kind regards, Paul Glister, Head of Business.

Thank you for your recent feedback. I am pleased to read you received a good service from us and that the customer focused shined through. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about your recent experience to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for the great review. We aim to make everyone of our customers feel the way you felt leaving us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about the outstanding, faultless service you received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Thank you for taking the time to leave your feedback. I am pleased to read your service advisor was flexible on the day and ensured that you had a great experience with us here. We do accept payments over the phone providing its under a certain amount to make this more convenient for yourself upon collection. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. Please do note, our parking is manned at all times to ensure there are spaces for our customers arrivals but as we see around 50-70 customers and cars in the morning between 8am and 10am sometimes it is inevitable that the parking will be full. Please look out for our parking attendants next time you are struggling who will be more than willing to help take your car from you. Kind regards, Paul Glister, Head of Business.

Thank you for taking your time to leave your feedback. I am pleased to read about the great service your received from us and that the collection and delivery was a great help to you. Its great to read your driving around in your dream car. Kind regards, Paul Glister, Head of Business.

Thank you for leaving your feedback regarding your recent visit to us. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Thank you for your feedback. I am pleased to read about the good service you received from us and you was entirely satisfied with the work carried out on your car. Kind regards, Paul Glister, Head of Business.

Thank you for this great review. I am very happy to see that our team here at Cooper Reading, in particular Jonathan Hood, provided you with such excellent service. I will pass your comments along to them and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Thank you for taking the time to leave this great review. I am very happy to see that you found our sales executive Enaam, friendly and knowledgeable, I will pass your comments onto him. I am also pleased to read that you were kept updated throughout your buying process and that your overall experience was made easy. Kind Regards, Paul Glister, Head of Business.

Thank you for this excellent review. It's great to read that our sales executive Francis created such a smooth yet professional buying experience for you. I hope you are enjoying your new vehicle and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Thank you for this excellent review. It's great to read that you received such a high level of service whilst you were visiting us here at Cooper Reading. I am also pleased to see that our sales executive Sam Anderson was efficient and accommodating, I will pass your comments onto him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

I regret to see that you had to wait 3 months for your new vehicle to arrive, I can understand your frustration. However, I hope you are now enjoying your new car and I will pass this feedback onto the team. Kind Regards, Paul Glister, Head of Business.

I regret to see that there were difficulties with the delivery of your new vehicle, however I am pleased to read that you still received a good level of customer service. I will pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Thank you for this excellent review. It's great to read that you had such an excellent experience here with us and that you found our team friendly and understanding. I will pass your comments onto our team at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Thank you for your positive feedback. I am happy to see that you enjoyed your experience here with us at Cooper Reading, and that you were thoroughly looked after throughout. Kind Regards, Paul Glister, Head of Business.

Thank you for taking the time to leave this great review. I am happy to read that our team here at Cooper Reading provided you with such a friendly and efficient service, I will pass your comments along to them. It's also great to see you're enjoying your new M140i and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Thank you for this excellent review. I am pleased to see that you were well looked after during your experience here with us at Cooper Reading and that our sales executive Jonathan Hood provided you with such professional service. I'm glad to see you're enjoying your new car, and we look forward to seeing you again soon. Kind Regards, Paul Glister, Head of Business.

Thank you for this review. I am pleased to see that you found our sales executive Francis Reed engaging and accommodating, I will pass your feedback onto him and the rest of a sales team. Kind Regards, Paul Glister, Head of Business.

Thank you for this excellent feedback. It's great to read that you were kept updated throughout the process of buying your new car and that you found our sales team so efficient. I hope you're enjoying your new vehicle and I will pass your positive comments along to the team. Kind Regards, Paul Glister, Head of Business.