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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Transaction Manager

Mark Jeffery

Sales Consultant

Matt Gilbert

Sales Consultant

Rebecca Mileham

Sales Consultant

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

Jack Dodson

BMW Retail Accountant

Katrina Rogerson

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Couldn't fault the service both from the front of office staff to the work that was completed behind the scenes. I took the loan car out for a spin for the day and it was great to try the new X2 as well.

Service

See previous comment

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Horrible service. They Dont care owners concerns.Dont check what owners ask them to check

Service

There is clearly something wrong with your quality control. Returning vehicles with 2 faults “fixed” which have not been corrected is not the standard I expect from you.

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See above, Everything was faultless

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No one seems to take control of issues. A great facility friendly staff but the more I think of it the less likely I will replace my car with BMW. Back to Mercedes where customers are really looked after

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Good customer service with the car, except did have to top up my own coolant immediately after the service as it was low even after being checked on the sheet.

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the staff are very good and accommodating

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Great service! Thanks to Daniel and the whole team!

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The service manager was excellent. He kept us fully informed whilst we were in the waiting area. The car was ready in 3 hours.

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Friendly service, thorough work carried out, professional as ever

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No courtesy car available as agreed at the time of booking. Car was handed back with tyre pressure alert. Had to reset would have expected this to be done by the Technician as I was charged £520 just for an oil service.

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I would have preferred to have the vehicle collected or a hire car but I accept it was my booking timing that probably caused thus problem but perhaps you should bake more vehicles available for this service.

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Car was dirty on return and seat cover + floor mat left in vehicle

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Efficient process just a pity the dealer moved away from the rail station in Reading - that made getting to London for work very easy.

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They diagnosed the problems correctly and completely rectified them by replacing the faulty parts FOC as per warranty.The process involved some waiting for one of the parts and for the whole duration I had a loan car from Cooper Reading.

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Good service. Attentive but waited longer than expected when dropping the car off.

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Always courteous and on time. Useful to be given a lift into town.

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A reliable and efficient service. The service personal keep you informed on the conduction of your car at all times. I find this helpful Also the staff are very familiar with the cars they are servicing. This is very assuring.

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Good but long wait for service after booking it in

Service

Friendly helpful staff

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Thank you for your kind feedback, I will pass this onto your service advisor, Nathan and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business.

The service warning on the dashboard for October 2018 was not re-set after the service (!) so I had to make another visit to get this sorted out.

Service
Thank you for your feedback. I will pass your kind comments back to Jessica, your service advisor. Kind regards, Paul Glister, Head of Business.

Friendly and informative staff

Service
Thank you for your review. I am pleased to read that our team here at Cooper Reading BMW created a great experience for you. I will pass along your positive feedback to them. Kind Regards, Paul Glister, Head of Business.

Very happy.

Service
Thank you for taking the time to leave you feedback with us Mr. Kozlowski. I am pleased to read you left very happy after receiving a excellent service from us. Kind regards, Paul Glister, Head of Business.

Everything necessary was carried out properly and efficiently.

Service
Thank you for your feedback. I am pleased to read about the easy and enjoyable service you received from us. Kind regards, Paul Glister, Head of Business.

Polite staff; car ready when promised; video check received; car body and interior spotless! Loan car made it easy to make the journey home and return easy.

Service
Thank you for your feedback. It is great to read about the recent experience you have encountered with us here. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Having owned and driven BMW’s for years, I had used many BMW garages for parts, services, etc. This by far has got to be the worst garage I have ever dealt with by miles.

Service
Thank you for the feedback. I am sorry to read about your experience with us. I will be passing this information onto the aftersales manager to make contact with you to discuss this in more detail. Kind regards, Paul Glister, Head of Business.

Again efficient

Service
Thank you for the feedback Mrs Evans. I am pleased to read about your efficient service with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Excellent staff, everything was completed efficiently and to the time and days agreed

Service
Thank you for taking the time to leave us your comments on your recent visit to us. I will pass your kind words back to Jessica Simmonds, your service advisor and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business

The dealership was a pleasure to visit but feel the cost of a minor service a little expensive.

Service
Thank you for taking the time to leave us your feedback. I am sorry you felt the cost was a little expensive. Unfortunately, these prices are set by BMW UK and are non negotiable within the dealership. We suggest you ask for a quote before hand to be paying the invoice as you expected. We are glad you enjoyed your visit with us. Kind regards, Paul Glister, Head of Business.

Always very polite and helpful.

Service
Thank you for the great feedback, I will pass this onto your service advisor and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business.

My car was not worked on, on the day it was booked in (despite being delivered night before). Nathan mentioned steering recall. Video showed front brake pad 4mm and buckle inner rim driver front-needed wheel balance. Unsure if these items addressed.

Service
Thank you for your feedback. I am sorry to read about your recent experience here with us. I will be passing this information back to the aftersales manager Paul Smith, to discuss this is more matter. Kind regards, Paul Glister, Head of Business.

Always a great service from excellent knowledgeable staff. A fantastic showroom and great technicians.

Service
Thank you for taking the time to leave us your feedback Mr. Young. I will pass you kind comments back to our aftersales department. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

From start to finish I was looked after as I waited while service was being done I was able to still work!

Service
Thank you for leaving your comments. I am pleased to read you was looked after from straight to finish and your car was completed on time. Kind regards, Paul Glister, Head of Business.

Could have advised expected completion time.

Service
Thank you for leaving us your feedback. It is not always possible to give an exact completion time but we do always quote around 2 hours. I am happy to read you enjoyed your professional service, and the video was informative. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

See above about booking in advance but great service on the day. Danika was professional, helpful & friendly.

Service
Thank you for taking the time to leave your kind feedback. I will pass your kind comments back to Danika, your service advisor. Kind regards, Paul Glister, Head of Business.

- cost of a service is extortionate- when the car was returned to me the mechanic left the floor sheet on the drivers side which had dirt all over it, there was also dirt all over the steering wheel that I had to wipe off myself

Service
Thank you for leaving your feedback Mr. Lall. I am really sorry to read about your recent visit to us. I will be speaking to our valet team to ensure all floor mats are removed, where possible, and that the complimentary wash is thoroughly checked once completed. As for the price, unfortunately the prices are set by BMW UK and are non negotiable through the dealership. We advise you ask for a quote before hand so you can pay the invoice as quoted. Kind regards, Paul Glister, Head of Business.

Car was clean, on time and to cost

Service
Thank you for the great feedback. I am pleased to read you was satisfied with the cost and the clean of your car. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I have got my light changed during my last service and now again it failed and the light is Gone and I have to change it again

Service
Thank you for your feedback. I am sorry to read about the experience you have had with us regarding your light failure, if this is the case for the same light you may be under warranty for this. Please contact us to see if this is the case and we will be more than happy to get this fixed for you. Kind regards, Paul Glister, Head of Business.

Car collected on time, required service completed to my satisfaction, car returned promptly.

Service
Thank you for leaving your feedback Mr. Fletcher. I am pleased to read the car was collected and returned on time and your required service was completed to your satisfaction. Kind regards, Paul Glister, Head of Business.

Would have had 5 stars, but I needed to pop in again to get an estimate for the bodywork issue

Service
Thank you for your feedback. Unfortunately, as the body shop is not on site it is not always possible to have a member of the team in the aftersales department. Please do ring ahead to ensure we have a member of the body shop team on site before hand so you will not be disappointed. Kind Regards, Paul Glister, Head of Business.

All matters were taken care of efficiently and professionally

Service
Thank you for leaving your comments. I am pleased to read that the service was taken care of efficiently and professionally. Kind regards, Paul Glister, Head of Business.

Same as above. Great customer service

Service
Thank you for the feedback. We look forward to seeing you again Miss Kazmi. Kind regards, Paul Glister, Head of Business.

nothing too much trouble

Service
Thank you for taking the time to leave us your feedback. I will pass your kind comments back to your service advisor and the aftersales team. Kind regards, Paul Glister, Head of Business.

Work done in time to a cost I found acceptable. Car clean and ready for me

Service
Thank you for leaving your feedback. It is great to read about your recent visit to us. I am pleased to read the cost was reasonable and the work carried out to your vehicle along with the complimentary wash was all completed successfully. Kind regards, Paul Glister, Head of Business.

Very good. You feel you are being looked after rather than dealt with.

Service
Thank you for leaving your feedback. I will pass your kind comments back to the service advisor and aftersales department. Kind regards, Paul Glister, Head of Business.

Always received good service this time no different

Service
Thank you for taking the time to leave your feedback. It is great to read about your great service with us. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

Car finished on time and to my satisfaction

Service
Thank you for taking the time to leave your feedback Mr. Cooley. I am pleased to read the car was finished on time and to your satisfaction. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

They didn't mange to complete the steering recall fix I was told about that I told they would complete, however they did offer to deal with that when they got the part into the dealership,

Service
Thank you for taking the time to leave us your feedback. I am sorry to read we didn't manage to complete your recall due to the part being on back order. I am pleased to see we have now re booked you in for this and this will be completed in due course. Kind regards, Paul Glister, Head of Business.

All went very smoothly

Service
Thank you for your feedback. I am pleased to read about the smooth service you received from us here at Cooper Reading BMW. Kind regards, Paul Glister, Head of Business.

Completely satisfied. My only feedback would be is when you send the confirmation email through to show details of booking, would be helpful if it shows the time the car is booked in for as well as the date.

Service
Thank you for your feedback. Unfortunately at this moment in time we do not have the facility to do this for you as a general appointment, we can only do this if you have booked a waiting appointment. Please do feel free to call up before your appointment and speak to a service advisor if you would like any more of this information over email. Kind regards, Paul Glister, Head of Business.

Efficient and friendly experience

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about the efficient and friendly service you experience from us. I will pass your kind comments back to the aftersales team. Kind regards, Paul Glister, Head of Business.

In my recent visit to the service dept, for annual service, MOT and end of warranty checks (all done in one trip), the work was carried out quickly, with minimum inconvenience to me, since the car was collected from work.

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Thank you for taking the time to leave us your feedback, it is great to read about your recent experience here with us. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

My M5 was collected from my place for aircon leak and windshield washer repair. When the car was brought back to my place after the repair, it was damaged (scratched and dented) by the BMW driver while parking it in my bay.

Service
Thank you for leaving your feedback. I am disappointed to read about your experience with us here. I will be passing this onto the aftersales manager, Paul Smith, to make immediate contact with yourself today. Kind regards, Paul Glister, Head of Business.

Work done quickly and to a good standard

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about your quick and helpful service from our aftersales team. Kind regards, Paul Glister, Head of Business.

1. Timing I was in attendance prior to my 08:45 slot & told I should take 2.5 - 3 Hrs. I was then told by Mark service advisor the car was being washed c. 11:30 & be available in 10/15 mins.I actually got my car at 12:15. 2. The clean was incomplete

Service
Thank you for leaving your feedback. I am sorry to read about your experience with us here. I will be passing these comments onto the aftersales manager to make contact with you. Kind regards, Paul Glister, Head of Business.

Always a good experience.

Service
Thank you for leaving your feedback. It is great to read about your experience here with us at Cooper Reading. Kind regards, Paul Glister, Head of Business.

Quick and professional.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about the quick and professional service you received from us. I expect nothing less. Kind regards, Paul Glister, Head of Business.

Everything was taken care of by James Grant

Service
Thank you for your feedback. I will pass your kind comments back to your service advisor, James Grant. Kind regards, Paul Glister, Head of Business.

The time promise was kept. the quality of the customer service and the surroundings whilst waiting was high.

Service
Thank you for leaving your feedback. I am pleased to see we kept to the time frame for your car to be completed. It is great to read about the great service you also received. Kind regards, Paul Glister, Head of Business.

Was well taken care of during my visit.

Service
Thank you for leaving your feedback Mr. Augustson. I'm pleased to read you was impressed with your service and the way you was looked after on the day of your visit. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

The service was great.

Service
Thank you for taking the time to leave your comments. It is great to read about your great service with us. Kind regards, Paul Glister, Head of Business.

Personally looked after by one person from start to finish (Mark Williams), which gave great continuity of service with added benefit of video message from the technician. I was talked through everything & well informed.

Service
Thank you for taking your time to leave us your feedback. I will pass your kind comments back to Mark Williams, your service advisor. Kind regards, Paul Glister, Head of Business.

Easy booking, professional communication of status and resolution of problems

Service
Thank you for your feedback. I am pleased to read about your experience with us. Kind regards, Paul Glister, Head of Business.

Excellent job done on the car - combined with great facilities so that I could work while waiting

Service
It is great to read the feedback you have left us. I am pleased to read you enjoy our facilities on site and we did an excellent job on your vehicle. We look forward to seeing you again shortly. Kind regards, Paul Glister, Head of Business.

A general lack of communication, follow up, failed promises and a lack of Customer Service.

Service
Thank you for your feedback. I am sorry to read we lacked with our communication skills. I will be passing this information back to the aftersales team to ensure this doesn't happen again. Kind regards, Paul Glister, Head of Business.

The quality of the work was excellentThe quality of the state of the car when returned was excellentHowever, getting information about when the car would be ready or when the car would be dealt with, was very poor.

Service
Thank you for your feedback. I am sorry to read we lacked communication skills with yourself regarding your vehicle. I will pass this onto your service advisor to ensure this does not happen again. On the other hand I am pleased to read that the quality of work and the delivery back to you met your standards. Kind regards, Paul Glister, Head of Business.

Always so efficient and explain things well??

Service
Thank you for your feedback. It is great to read your comments. I am pleased to read about the efficient and welcoming service you received from us. Kind regards, Paul Glister, Head of Business.

Car ready ahead of planned time.

Service
Thank you for your feedback. I am pleased to see we met your standard requirements and your vehicle was ready ahead of schedule. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Car was ready on time. Polite service

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your excellent polite service. I expect nothing less. Kind regards, Paul Glister, Head of Business.

This last service included the MOT. From the warm Reception desk team on arrival to being looked after by Denika Fenty, and Matt Roberts and previous help from Aran Sidhu was second to none.

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Thank you for the great feedback. I will pass your kind comments back to Danika, Matt and Aran! Kind regards, Paul Glister, Head of Business.

Lost final star as called night before to advise loan car wouldn’t be available. Provided taxis to take home/return to service centre, but fortunate I could work from home that day.

Service
Thank you for your feedback. I am sorry to hear there was not a loan car available for you at the time you needed to collect it. Unfortunately, all loan cars are out with customers until the end of play on the day they book it. I am pleased we managed to sort this problem out for you by offering a taxi service paid for by us. Kind regards, Paul Glister, Head of Business.

Needed to revisit as known part that failed was not ordered in time with 3 week's notice

Service
Thank you for your feedback. Thank you for being understanding about the parts for recalls being on back order due to high demand. We do endeavor to get all parts here on time. I will pass your kind comments about your service advisor back to Nathan. Kind regards, Paul Glister, Head of Business.

Booking the car in was simple with only a 1 week wait. There was a bit of confusion over the price of the service but that was resolved quickly and to my satisfaction. The valet of the car was a bit disapointing as the interior was not touched.

Service
Thank you for your feedback. I am sorry to hear about the valet of your car. I will be passing this onto our valeting team. Kind regards, Paul Glister, Head of Business.

Service was completed as expected but car was returned dirty inside and I had to wait for it to be cleaned. It was very obvious as soon as you grabbed the steering wheel, so should have been spotted by whomever moved the car back to the car park.

Service
Thank you for your feedback. I am sorry to see there was a wait before getting your car back due to it being cleaned. I will pass this back to our valeting team. Kind regards, Paul Glister, Head of Business.

The staff are all very helpful and friendly. If you have a certain request, they will accommodate. For example, when I bought my car down for its MOT, I asked if I could have a quick turnaround to pick up my loan car as I needed to be back at work.

Service
Thank you for your kind feedback. I will be passing this back to our aftersales team. Kind regards, Paul Glister, Head of Business.

I was told mid afternoon that my vehicle had failed its MOT due to a Tyre problem, they were unable to get a replacement tyre and did not have an alternative car for me. I was told I could get the train back to London where I live!!

Service
Thank you for your feedback. I am sorry to hear about your experience here with us. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Seemed to be more concerned with up selling than anything else. Repair was slow and there was little information given about progress.

Service
Thank you for your feedback. I will pass your comments back to the aftersales team. Kind regards, Paul Glister, Head of Business.

The cost - unrealistic.The customer is basically paying for the new glitzy showroom

Service
Thank you for the feedback. Unfortunately the prices quoted are all from BMW UK and are not to do with us as a dealership individually. Kind regards, Paul Glister, Head of Business.

Service experience was excellent, but the car was not cleaned very well.

Service
Thank you for your feedback. I will be passing your feedback onto our valeting team to ensure this does not happen again. Kind regards, Paul Glister, Head of Business.

There was a mix up then they resolved it

Service
Thank you for your feedback. I am pleased to read we resolved your mix up. Kind regards, Paul Glister, Head of Business.

Everything that was done met my expectation. Job well done, car cleaned too.

Service
Thank you for your feedback. I am pleased to read we met your expectations. Kind regards, Paul Glister, Head of Business.

Car was not ready when I came to collect it despite the fact I was called 2 hours before saying all done . Car wasn’t valeted , foil left on the seat

Service
Thank you for your feedback. I am sorry to read there was a cross communication when it came to collecting your car and it be ready on time. I will be speaking to the relevant members of staff to ensure this does not happen next time. Kind regards, Paul Glister, Head of Business.

Very pleasant experience on book and wait service.

Service
Thank you for your feedback. I am pleased to read about your experience with us here. Kind regards, Paul Glister, Head of Business.

NO FUSS OR DRAMA WORK CARRIED OUT AND THEN ON MY WAY

Service
Thank you for the great feedback. I will pass your kind comments back to our aftersales department. Kind regards, Paul Glister, Head of Business.

Helpful when talking to Sytner Solihul on my behalf.

Service
Thank you for your feedback. I am pleased to read we managed to help you out on behalf of another dealer. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

1) Long waiting times on the phone2) People giving wrong information.3) Being given unsafe/hazardous advice.4) Being billed for the wrong items.5) Rude sales representatives.

Service
I am really sorry to hear about your experience here with us. I will get the aftersales manager to make contact with you. Kind regards, Paul Glister, Head of Business.

Efficiency

Service
Thank you for the feedback. I will pass your kind comments to the aftersales team who worked and dealt with your car. Kind regards, Paul Glister, Head of Business.

Really good service and good communication

Service
Thank you for the great feedback. I will pass this back to your service advisor. Kind regards, Paul Glister, Head of Business.

As above plus p[leasant surroundings while waiting. Staff friendly and helpful

Service
Thank you for your feedback. I am pleased to read about the friendly staff and how your service was completed on time. I will pass this back to the aftersales team. Kind regards, Paul Glister, Head of Business.

The main issue I had, which whilst no show stopper, is a definite bug in the software. If the car is tuned to DAB SAM FM, after a few minutes the whole infotainment system reboots. A video of the issue is here: https://youtu.be/AWAXQ870hF8

Service
Thank you for your feedback and the video. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Took my car in for a service (I have an X1 and 2 small children). They gave me a 2 series convertible courtesy car with hardly any petrol in it to allow me to get to/from work.Did not contact me about tyre that I reported and didnt return my call!!

Service
Thank you for your feedback. We do endeavor to give like for like replacement courtesy cars where possible, but unfortunately due to cars staying out longer than we thought etc this isn't always possible. Kind regards, Paul Glister, Head of Business.

I received a video clip of my car and everything was explained in great detail and tom Clark was always keeping in the loop as well as being great to explain the process and even got the car cleaned which was a lovely surprise

Service
Thank you for the feedback. I will pass your kind comments back to Tom. Kind regards, Paul Glister, Head of Business.

something missed during service meant having to return the vehicle for fitting of new brake sensor pad(s)

Service
Thank you for your feedback. I am sorry to read about your experience and will look into this. Kind regards, Paul Glister, Head of Business.

The lack of communication as i have already mentioned undid any good service provided by BMW

Service
Thank you for your feedback. I will take your comments on board and pass them back to our aftersales manager, Paul Smith. Kind regards, Paul Glister, Head of Business.

response time from when I called in the problem was very quick

Service
Thank you for your feedback. I am pleased to read about your experience with us. Kind regards, Paul Glister, Head of Business.

The video sent of the work done was very hard to listen to or bear because of the loud background noise

Service
Thank you for your feedback. Unfortunately, the workshop is constantly busy and it isn't always easy for it to be quite in the background when recording these videos at peak times. Kind regards, Paul Glister, Head of Business.

Great service. Didn’t have long to wait checking in or collecting. Very helpful technician who came out to demonstrate how the detachable tow bar operated. The only thing that didn’t quite go to plan was that it took three days not two.

Service
Thank you for taking the time to leave your feedback. It is great to read you had a positive experience with us. I will pass your comments back to the aftersales team. Kind regards, Paul Glister, Head of Business.

Polite, efficient, good facilities, reasonable pricing.

Service
Thank you for the great feedback. I will pass this onto our aftersales team. Kind regards, Paul Glister, Head of Business.

Generally the staff are courteous and professional. The car is returned cleaned inside and out. Only niggles are the lack of a direct phone line into the service staff and the lack of paperwork returned with the car - no idea of the mot measures.

Service
Thank you for taking the time to leave us your feedback, I will take your comments on board regarding direct phone line into the relevant department. Kind regards, Paul Glister, Head of Business.

Friendly service and all work completed in the time frame agreed

Service
Thank you for your feedback. I am pleased to read about the friendly service you received from us. Kind regards, Paul Glister, Head of Business.

had to wait around for a bit for the courtesy car to be filled with petrol in the morning - other than that everything was good

Service
Thank you for your feedback. I am sorry to read there was a wait while your loan car got fueled. We do aim to do this before you arrive so I am sorry that on this instance this was not the case. Kind regards, Paul Glister, Head of Business.

Kept informed, car valet, timely completion

Service
Thank you for your feedback. I am pleased to read the great feedback. Kind regards, Paul Glister, Head of Business.

our service was cancelled with no notice. Then on second attempt they refused to fix an issue - and forgot to valet car. They fixed the issue (another trip). Car was kept an extra night (no hire car) as part was late arriving. Overall not great

Service
Thank you for your feedback. I have been informed that this has all been sorted now. If you have any more concerns please contact our aftersales department. Kind regards, Paul Glister, Head of Business.

I had to wait to check the car in and to collect the car

Service
Thank you for your feedback Mr. Minshall. Unfortunately, due to the popularity of people wanting to drop off first thing (before work/school) and collect late evening (after work/rush of traffic)there is sometimes a wait. Our service advisors do try and get to you as quickly as possible. Kind regards, Paul Glister, Head of Business.

I asked for a quote on fitting some performance parts before my service. Nobody called me or mailed me costs before the service date. The service day came and I again asked for the quote and no response. I called again and still no response.

Service
Thank you for your feedback. I am sorry to read the communication between you and your service/parts advisor was not up to scratch. I will be passing this onto the aftersales manager to ensure this does not happen again. Kind regards, Paul Glister, Head of Business.

Mark was superb in providing with total confidence.

Service
Thank you for the great comments. I will pass your kind feedback to Mark. Kind regards, Paul Glister, Head of Business.

Front of house team always professional

Service
Thank you for the great feedback Mrs Bridges. I will pass your kind comments onto the showroom hosts and our service department. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I have purchased BMW in the past from Wollaston BMW and built a good relationship with the staff their. Since moving I have been doing business with Cooper Reading and I cant believe I've lucky been enough to find a dealer that equals its quality.

Service
What brilliant feedback to read. I am so pleased to read your comments. We look forward to keeping the standards up and seeing you again soon. Kind regards, Paul Glister, Head of Business.

Service was simple to arrange and easy to fit into my schedule. My only issue was that when I collected my car, a tyre pressure warning came up on the dashboard 0.5 miles down the road. This should have been checked before the car was returned to me.

Service
Thank you for your feedback. I am pleased to read the service fit into your schedule perfectly. I'm sorry to read your tyre light came on your car shortly after driving away from the dealership. I will be speaking to the team to ensure this doesn't happen again. Kind regards, Paul Glister, Head of Business.

After a full service the car was returned with the oil warning light on and required a top up. We then had to bring the car back into the centre and wait 1 and half hours while the car was topped up. Not helpful in the working day and with school

Service
Thank you for your feedback Mr Murdoch. I am sorry to hear about your experience with us here. This isn't something we would usually expect. I will pass your comments onto the aftersales team. Kind regards, Paul Glister, Head of Business.

I found myself in a very difficult position with the breakdown of my vehicle but the service staff were extremely helpful and supportive they made the situation not as Stressful as I’m sure it could have been .

Service
Thank you for the great feedback! I will pass your kind comments back to our team. Kind regards, Paul Glister, Head of Business.

No issues working out what was wrong and billing to BMW approved warranty. Th aks.

Service
Thank you for the feedback. I am pleased to read you found our collection and delivery service to be of use. Kind regards, Paul Glister, Head of Business.

work was completed on time, and with no hassle, to a high standard

Service
Thank you for the feedback. It is great to read the work was completed on time with no hassle, I expect nothing less. Kind regards, Paul Glister, Head of Business.

Did what was required on time and budget

Service
Thank you for the comments. I am pleased to read the aftersales department kept you informed at all times and you had a positive experience with us. Kind regards, Paul Glister, Head of Business.

I was notified when my cars was to be picked up, I was sent a link to the inspection (MOT), called for payment, and the car was dropped off. All very well organised and executed

Service
Thank you for your feedback Mr. Flintoff. It is great to read your positive comments regarding your service with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Quick and personable.

Service
Thank you for your comments Mr. Baildam. I am pleased to read you always experience a pleasant and personable experience. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I had to wait 15 minutes before I was seen.

Service
Thank you for your comments. It is great to read your M4 is the best car you have ever owned. I am pleased to read everything went smoothly for you. Kind regards, Paul Glister, Head of Business.

The work was done while I waited and there was an excellent waiting lounge area. The person who served me was very charismatic and answered my questions competently.

Service
Thank you for your feedback. I will pass your kind comments back to your service advisor. Kind regards, Paul Glister, Head of Business.

Efficient, friendly and helpful

Service
Thank you for your feedback Miss. Nichols. I am pleased to read the service you received was efficient, friendly and helpful. I expect nothing less from my staff. Kind regards, Paul Glister, Head of Business.

Top class MOT service - door to door.

Service
Thank you for your feedback. I am extremely proud to read you had a 'TOP CLASS' MOT. I will pass your kind feedback to the technicians. Kind regards, Paul Glister, Head of Business.

Good experience when dropping off the car - greeted, taken care of, phone call later to explain the work.What could be improved - booking on phone took a long time, courtesy car not available, service report wrong as said wrong part of tyre worn

Service
Thank you for your comments. We will take these on board to ensure your next visit with us you will not receive these problems. Kind regards, Paul Glister, Head of Business.

Mark was extremely welcoming at BMW Cooper Reading and helped me find a quiet space in the customer lounge to take phone calls whilst I waited for the car to be serviced. The work was completed quicker than expected and the video report was helpful.

Service
Thank you for the great feedback. I will be sure to pass this back to Mark. kind regards, Paul Glister, Head of Business.

Had to get the manager involved to get the service promised.

Service
Thank you for your feedback Mr. Hurst. I am pleased to read the booking was easy and car was made ready on time. Kind regards, Paul Glister, Head of Business.

Ease of booking, good customer interface and explanation of the work carried out.

Service
Thank you for your feedback. I am pleased to read the explanation of work carried out by our technician was explained to you great. Kind regards, Paul Glister, Head of Business.

My car was serviced in just over the hour as I waited and as far as I know all satisfactory

Service
Thank you for your feedback Mr Smith. It is great to read you had a satisfactory service completed with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Customer service advisor was excellent and ensured my wait was pleasant and the car was serviced within the time he said

Service
Thank you for your feedback, I am pleased to read you found your service advisor to be excellent and had a pleasant wait. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

The car went in for a warranty check and MOT. The car was dropped off at 0900 and the MOT wasn’t started until 4pm...a leak was found in the rear axle. Surely this should have been picked up on the warranty check?

Service
Thank you for your feedback. I am sorry to read this, I will get your service advisor to re book you back in. Kind regards, Paul Glister, Head of Business.

they seemed to do what we asked for within a reasonable time

Service
Thank you for your feedback. I am pleased to read you had a successful visit to us. Kind regards, Paul Glister, Head of Business.

All works completed effectively and on time while I waited in a nice environment.Warm welcome from Mark

Service
Thank you for your feedback Mr. Murphy. I am glad to read you enjoyed the premises. I will pass your feedback back to Mark, your service advisor. Kind regards, Paul Glister, Head of Business.

The issue with took the car in for was not addressed. We were charged (a lot) for work that did not address or fix the issue we asked to be looked at. Also, the job they did do was not done to a satisfactory standard.

Service
Thank you for your feedback. I am sorry to hear about your experience here with us. I will pass this onto the aftersales manager, Paul Smith. Kind regards, Paul Glister, Head of Business.

Did exactly what was required with good communication

Service
Thank you for your feedback. It is great to read the communication with you was up to standards. Kind regards, Paul Glister, Head of Business.

Service was first class and very professional

Service
Thank you for the great feedback Mr Hewitt. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I have dealt with the dealership for the past year and they have always been responsive to my requirements

Service
Thank you for your feedback. I will take on your feedback regarding the call center not being on site. I am pleased to read you had an excellent service with us. Kind regards, Paul Glister, Head of Business.

Whilst the warranty work was carried out I do not know if the service was carried out. The computer in the car says no and the work sheet is unclear

Service
Thank you for your feedback Mr. Mercier. I can see the brake fluid service was carried out. If you still have a service light on, this could mean your car is due a separate service. Please feel free to pop down at any time of your convenience and we can key read this for you to determine what is due on your vehicle. Kind regards, Paul Glister, Head of Business.

Very smooth service. The car was picked up from my residence on time and delivered back on time

Service
Thank you for your feedback. I will pass your kind comments back to the aftersales team. Kind regards, Paul Glister, Head of Business.

Problem was finally properly diagnosed and resolved.

Service
Thank you for your feedback Mr. Crawley. I am pleased to read the problem on your car was rectified. Kind regards, Paul Glister, Head of Business.

Would have liked a call earlier in the day to say an issue had been found. I had to wait a longtime for an appointment even though I had only had the car for a couple of weeks.

Service
Thank you for your feedback Mrs. Bromley. I am sorry to read about the wait you had to get your vehicle in with us. Unfortunately, our diary lead time does get booked up extremely quickly. I will be taking your comments on board regarding the personal one to one service. Kind Regards, Paul Glister, Head of Business.

No issues friendly and professional

Service
Thank you for the kind comments Mr. Barron. It is great to read you had no issues and received a nice friendly and professional service. Kind regards, Paul Glister, Head of Business.

Attention to my car was fine, however I asked for a valuation and to date have not received a phone call.

Service
Thank you for your feedback. I am sorry to read you never got a valuation for your car. I will get a member of our sales team to contact you. Kind regards, Paul Glister, Head of Business.

Professional and courteous staff

Service
Thank you for your kind feedback Mr. Kell. It is always great to read positive things about our staff. I am pleased to read you had an excellent service. Kind regards, Paul Glister, Head of Business.

When buying, all looked good. But during service, experience was very bad. I was made aware, service-pack was not included in the purchase. This was the main sticking point for the deal before buying. Purchase completed once agreed for service-pack.

Service
Thank you for your feedback. I will speak to the sales department to find out why this was not on your contract to ensure this doesn't happen again. Kind regards, Paul Glister, Head of Business.

Booked in for an oil change, but because my car had not reached the full mileage the oil change was not carried out. I have a service contract but I was not aware of this type of restriction, otherwise I would have waited. A day wasted as s result.

Service
Thank you for your feedback. Unfortunately, we do have to stick to the parameters laid out by your service contract. This is BMW UK's rules and regulations. Kind regards, Paul Glister, Head of Business.

My vehicle was only due a brake fluid service which was completed in the time estimated whilst I waited at Coopers.

Service
Thank you for your feedback. It is great to read everything was handled efficiently and your service was completed on time as expected. Kind regards, Paul Glister, Head of Business.

As above I was completely dissatisfied as it cost me alot of money, time and stress for some that should of bee. Sorted of the first time if not definitely the second time. The people we're very nice and friendly, just the system doesn't seem to work

Service
Thank you for your feedback. I am sorry to read that the communication was a problem on your visits to us. I will speak to the aftersales department to ensure this does not happen again. Kind regards, Paul Glister, Head of Business.

Problems were explained to me clearly and comprehsively

Service
Thank you for your kind feedback. I am pleased to read your problems were explained clearly and well. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

The actual service experience was up to the normal very high standards, all the work was completed without a hitch, important as I was due to visit my elderly parents the following day.

Service
Thank you for your feedback. I am sorry to hear you missed your original appointment with us, meaning it took an extra 6 weeks to get booked in with us. Our booking diary gets booked up extremely quickly especially if you are wanting a loan car or collection and delivery service. Kind regards, Paul Glister, Head of Business.

Fast, efficient service and looked after by the staff

Service
Thank you for your feedback. I am pleased to read you received a fast, efficient service. It is also great to read how the staff looked after you. Kind regards, Paul Glister, Head of Business.

As above

Service
Thank you for your feedback. I have looked into this matter and unfortunately the brake discs for your vehicle were on back order with BMW which is beyond our control as a dealership .I will speak to the aftersales manager Paul Smith, about the lack of communication to avoid this from happening again. Kind regards, Paul Glister, Head of Business.

good service , helpfull and friendly

Service
Thank you for your feedback. It is great to read about the good, helpful and friendly service you received. Kind regards, Paul Glister, Head of Business.

Adam Jones was great, looked at my car and resolved the issue quickly. Very professional.

Service
Thank you for your feedback Mr. Wright. It is great to read the positive experience you've had with Adam Jones. I will pass your kind feedback onto him. Kind regards, Paul Glister, Head of Business.

Mark in service delivered a great service and looked after me very professionally

Service
Thank you for your feedback Mr. Kearon. It is great to read your kind comments. Kind regards, Paul Glister, Head of Business.

Satisfied this time but not the previous time. Also, our car went in on a Thursday but was not looked at until the following Tuesday.

Service
Thank you for your feedback. I am sorry to read that the communication wasn't initially very good, I will pass this back to the aftersales department. Any further issues, please do feel free to contact us. Kind regards, Paul Glister, Head of Business.

Service booking went well and on the day i was warmly welcomed and shown upstairs to the waiting area. the service took about as long as expected but i was hugely disappointed to find that the day after the service i had a low tyre pressure warning.

Service
Thank you for your feedback Mr. Anderson. I am pleased to read about the warm welcome you received when you arrived into our dealership. I am sorry to hear that the communication between you and your service advisor was not as expected. I will speak to the aftersales manager, Paul Smith to prevent this from happening again. Kind regards, Paul Glister, Head of Business.

The service staff are attentive and take note of what the customer says when explaining any problems with the car

Service
Thank you for your feedback Mr. Edmonds. I am pleased to read your impressed with our brand of car and enjoy the quality. It is also great to read how impressed you are with our aftersales team. Kind regards, Paul Glister, Head of Business

Quick and efficient process, helpful staff, overall, a pleasant environment.

Service
Thank you for your kind feedback. It is great to read you found it to be a quick and efficient process, along with helpful staff and a pleasant environment. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

very professional and slick service.

Service
Thank you for your kind feedback. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I am not confident in Cooper Reading showing the required care level to return a car in the same condition it arrived. Two scratches were left on my car along with a leftover drink bottle on a seat. Scratches were fixed but a new scratch was left.

Service
Thank you for your feedback Mr. Green. I am sorry to read there was a new scratch left on your vehicle but I am pleased to know we have corrected this for you. Please do not hesitate to contact us if you are looking to purchase your new car. Kind regards, Paul Glister, Head of Business.

Very good and polite workers.

Service
Thank you for your feedback Mr. Shafi. It is great to read you found our aftersales team to be polite, I expect nothing less. I will pass your kind comments back to the team. Kind regards, Paul Glister, Head of Business.

Don’t understand why my car could’ve been collected from home but not possible to deliver loan car at same time. Both options require two drivers??

Service
Thank you for your feedback. I will take your comments on board about using the loan car and collection and delivery services at the same time. Kind regards, Paul Glister, Head of Business.

At first there was an issue due to some miscommunication, but Cooper Reading did their best to get things sorted, and so in the end I an a satisfied customer. I was very well informed during the process of my retrofit.

Service
Thank you for the feedback. I am pleased to read you was satisfied with your experience with us. I am sorry to read about the misunderstanding when attempting to book the car in for the parts to be fitted to your car. I will look into this to prevent this happening in the near future. Kind regards, Paul Glister, Head of Business.

The car could not be seen for some time, then the noise could not be heard, then I had to keep following up. The only positive is that after you had the car for 4 days, you did hear the noise and fixed it.

Service
Thank you for your comments. I am sorry we could not diagnose and fix your car the first day it was in with us. Unfortunately, as much as we aim to have your vehicle in and out in one day some faults are intermittent meaning it is not as easy to find the problem and rectify it as quick. Kind regards, Paul Glister, Head of Business.

No problems

Service
Thank you for your feedback. It is great to read you had a great service and enjoy your car. Kind regards, Paul Glister, Head of Business.

Service fine. Cleaning average.

Service
Thank you for your feedback. I am pleased to see the service all went to plan. Kind regards, Paul Glister, Head of Business.

The team are great but the hour charge of £160 for fitting rear brakes is expensive. I understand this will drop to £90 when my service agreement ends, but why should I pay more now just because I have a car < 3 years old?

Service
Thank you for your feedback. Unfortunately the prices are set by BMW UK and are non negotiable. I am happy you were impressed with the team and the product. Kind regards, Paul Glister, Head of Business.

Always professional and exemplary service from BMW Cooper Reading since we have been using them since 1995.

Service
Thank you for your feedback Mr. Bhangra, it is great to read you were very well looked after and your service was excellent. I will pass your kind comments back to Mark Williams and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business.

Collect & Deliver drivers very polite. Regular service updates. Big improvement on the service query I placed last October shortly after purchasing the car ----- promised return call and ..... no call ! Not a great start but recovered now

Service
Thank you for your feedback and your kind comments. I will pass this back to the aftersales team and the drivers who delivered and collected your car. Kind regards, Paul Glister, Head of Business.

Efficient service

Service
Thank you for your feedback Mr. Gavin. It is great to read you had an efficient service and you was satisfied with your visit to us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Curtesy car was showing both a low fuel and low washer fluid warning when I collected it. I had to add fuel despite travelling less than 20 miles in the curtesy car.

Service
Thank you for leaving your feedback. In the terms and conditions of taking out your loan car you do agree to replacing fuel as used. I am sorry to read there was a low washer fluid warning, we do check our cars on a weekly basis. I am sorry this was not drawn to our attention upon you taking this vehicle out. Kind regards, Paul Glister, Head of Business.

I’ve never been disappointed with Coopers, it was ready when said and can’t fault the staff who were polite and explained everything to me. It was a easy and smooth process

Service
Thank you for your feedback Miss Glass. It is always great to read positive comments. I will pass your kind feedback onto the aftersales team. Kind regards, Paul Glister, Head of Business.

Vehicle collected as promised and returned clean with all work completed

Service
Thank you for your feedback. It is great to read you had a great experience with us here. Kind regards, Paul Glister, Head of Business.

great serviceat times i had to wait (too long) for replies as sales are inevitably busy with other customersstill... a support team could at least acknowledge receipt of a message and transmit "peace of mind" to the buyer

Sales
Thank you for your review. I am disappointed to see that there was a lack of communication from our team and I apologise for any inconvenience this may have caused you, I will pass your comments along to them. However, I am glad to see you're enjoying your new vehicle. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I would have appreciated being kept more fully informed on delivery times. Also the car was delivered without Sat Nav although this was rectified within 2 days.I was very pleased to have an expert on hybrids to answer my questions.

Sales
Thank you for your comments. I am sorry to see that there was a lack of communication regarding the delivery of your vehicle, and I also apologise for the car being delivered with no sat nav. However, I am pleased to see that this was sorted for you promptly, and that you are now enjoying your new car. Kind Regards, Paul Glister, Head of Business.

At all times - both when choosing the car and model - and also when collecting my new car, I was made welcome and offered drinks and taken care of.

Sales
Thank you for this excellent review. I am pleased to read that Adnan and the rest of the team here at Cooper Reading BMW provided a great experience for you, I will pass along your positive comments to them. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Had I been given the registration number ahead of time as requested, I could have sorted my insurance out. Instead, it took me the best part of an hour to sort out the complimentary seven-day insurance while I was in the showroom.

Sales
Thank you for your review. I regret to see that you weren't given your registration number for the time you requested, and I apologise for the inconvenience this then caused you. However, I am pleased to read you found the rest of your experience professional. I will pass along your comments to the rest of the team. Kind Regards, Paul Glister, Head of Business.

Extremely professional and friendly customer service

Sales
Thank you for this great review. I will happily pass along your positive comments to Abby and the rest of the team here at Cooper Reading BMW. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

The centre is clean and well stocked with cars. The staff there do come up to ask whether you are looked after. Completely different experience to the Sytner BMW Maidenhead, never going back there.

Sales
Thank you for this positive review. I am pleased to see that you found your experience here with us at Cooper Reading an enjoyable one. I will happily pass along your great comments to the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Friendly and knowledgeable staff

Sales
Thank you for this great review. I am pleased to read that you had an enjoyable experience here with us at Cooper Reading BMW and I will pass along your positive feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.

Very clean and tidy with facilities for me and my family with a great selection of cars to look at and always a helpful smiling member of staff to talk to

Sales
Thank you for this great review. I am pleased to read that you had an enjoyable experience here with us at Cooper Reading BMW. I will happily pass along your positive feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.

No pressure, but could have kept me more up to date about when my car was to arrive.

Sales
Thank you for your comments. I am sorry to read that there was a lack of communication regarding the arrival of your new car, however, I am glad to see that you are now enjoying it. I will pass along your feedback to the team. Kind Regards, Paul Glister, Head of Business.

The sales team at BMW Reading ( Adnan & Tristan ) could not have been more helpful and friendly , this meant it was a very enjoyable buying experience - I would highly recommend them to anyone looking for a new BMW .

Sales
Thank you for this great review. I am glad to see you had an enjoyable experience here with us at Cooper Reading. I will pass along your positive comments to Adnan, Tristan, and the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Nothing to add

Sales
Thank you for your review. I will pass along your positive feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.

Glad so far and happy with my new car

Sales
Thank you for your positive comments. I'm pleased to see you're enjoying your new car and I will pass along your feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.

This was my first time purchasing an automatic so Amy was very helpful in running through everything with me

Sales
Thank you for this great review. I am pleased to read you had an excellent experience here with us at Cooper Reading. I will happily pass along your comments to Amy and the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Excellent service but couple of hiccups, including a "new" car turning up with 170 miles on the clock

Sales
Thank you for your feedback. I regret to see that your brand new vehicle arrived with that many miles on it, I can understand your frustration, however, I am pleased to read that you still received an excellent service. I will pass along your comments to the rest of the team. Kind Regards, Paul Glister, Head of Business.

Adnan completed a very professional hand over & from previous dealings, he was well aware of my expectations. I am slightly disappointed that the BMW Promotion (£500 worth of accessories) was pulled after we had agreed the deal within the timeframe

Sales
Thank you for your review. I regret to read that the promotion wasn't available to you when purchasing your car, I can understand your frustration, however, I am pleased to see that Adnan made this a positive experience for you overall. Kind Regards, Paul Glister, Head of Business.

Being able to select & choose everything for my car made the experience very personal & definitely enjoyable. The suppose through the process from Steve was fantastic!

Sales
Thank you very much for this excellent review. I am glad to read that your experience here with us at Cooper Reading BMW was an enjoyable one and I will pass along these great comments to Steve and the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Very accommodating sales team.

Sales
Thank you for this great review. I will happily pass along your feedback to the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

A very fair deal was offered straight away and all questions and concerns were answered quickly and courteously. In many years of buying new cars it was the most agreeable experience ever.

Sales
I am glad to read that your experience here with as at Cooper Reading was first class. Thank you for your great comments, I will pass them along to the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Everything was very well done. The handover could've been a bit more special but overall good.

Sales
Thank you for your comments. I'm glad to read you enjoyed your experience here with us at Cooper Reading BMW. I will pass along your feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.

The experience from the Sales advisor, Francis Reed was great. I would recommend to have more time for customers as many can be undecided with all the available options for a new car. During the delivery of the new car there were few issues.

Sales
Thank you for your review. I regret to read that there were problems with the delivery process, however, I am pleased to see that Francis made your experience here with us a positive one. I will pass along your comments to him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Very efficient

Sales
Thank you for your great comments. I will pass along your positive feedback to Steve and the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

There were initially problems with the transaction but they were fully rectified after involvement with the finance manager and then the general manager.

Sales
Thank you for your positive review. I regret to see that you initially had problems with the purchase of your car at first, however, I am glad to see that these were resolved. Kind Regards, Paul Glister, Head of Business.

Tristan and Amy were very helpful and attentive.

Sales
Thank you for this great review. I will happily pass along your comments to Tristan, Amy, and the rest of the team here at Cooper Reading. I'm glad to read you had a positive experience with us. Kind regards, Paul Glister, Head of Business.

The team dealing with the order were very helpful, the order was progressed smoothly and delivery was earlier than expected.

Sales
Thank you very much for this positive review! I'm glad to read that you had a great experience here with us at Cooper Reading BMW. I will pass along your comments to the rest of the team. Kind regards, Paul Glister, Head of Business.

see above terrible experence

Sales
I am sorry to read that your experience here with us at Cooper Reading wasn't a positive one. I regret to see that you waited so long to be seen upon arrival and that lack of communication didn't make the situation any easier, I can understand your frustration and I apologise for any inconvenience. Kind regards, Paul Glister, Head of Business.

young friendly and helpful staff.

Sales
Thank you for your positive feedback. I will pass along your great comments to the team here at Cooper Reading BMW. Kind Regards, Paul Glister, Head of Business.

all because of the Sales Rep, Steve Champion. One can buy a car anywhere but the people make a difference and its Steve who made that difference. ( I am a Sales Person too)

Sales
Thank you very much for this excellent feedback. I'm a pleased to read that you had a great experience here with us at Cooper Reading. I will happily pass along these fantastic comments to Steve! We hope to see you again soon. Kind regards, Paul Glister, Head of Business.

See above re hiccup on day of delivery

Sales
Thank you for your review. I'm sorry to read that a lack of communication meant your experience here with us at Cooper Reading wasn't as good as it could have been. I will pass along your feedback to the sales team. Kind regards, Paul Glister, Head of Business.

Everything was fine as far as the purchase and delivery was concerned. a small thing was noticed during bonnet closure (for which i have now been provided after sales support number to get it checked).

Sales

As per above, Adnan was excellent. Paul Glister and his team have always given us excellent service.

Sales
Thank you for this great feedback. I'm glad to read you enjoyed your experience here with us at Cooper Reading. I will happily pass along your comments to Adnan and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Purchase was easy Delivery was on time

Sales
Thank you for this great review. I will happily pass along your positive feedback to the team here at Cooper Reading BMW. I'm glad you enjoyed your experience with us. Kind regards, Paul Glister, Head of Business.

Great experience. Only improvement is the time it takes to go through paperwork.

Sales
Thank you very much for your positive feedback. I will pass along your great comments, including what you've mentioned regarding the paperwork, to our sales team here at Cooper Reading. Kind regards Paul Glister, Head of Business.

Professional service

Sales
Thank you very much for this review. I will pass along these positive comments to the team here at Cooper Reading. I'm glad you've enjoyed your experience with us. Kind regards, Paul Glister, Head of Business.

The whole experience was dealt in a calm, relaxed and professional manner

Sales
Thank you for the positive review on your experience with us, we hope to see you again soon. Kind regards, Paul Glister, Head of Business.

Attention to detail by sales person

Sales
Thank you very much for your positive review. I am happy to pass your comments along to the sales team here at Cooper Reading. Kind regards, Paul Glister, Head of Business.

Feel insulted to be honest. I love my car but the service is almost non existent

Sales
I am sorry to read about your experience at Cooper Reading but I am confident that following our conversation all of your outstanding issues are on the way to being resolved. Kind Regards, Paul Glister, Head of Business

Outstanding from Adnan in Reading, who managed my purchase.

Sales
Thank you for your kind review, we are happy to pass along your positive feedback to Adnan and the sales team here at Cooper BMW! Kind regards, Paul Glister, Head of Business.

I was happy with the price and I got the car on the day that I asked for it.

Sales
Thank you for your kind review. I will pass this great feedback onto Ed and the rest of the team here at Cooper Reading BMW! Kind regards, Paul Glister, Head of Business.

Very good service kept updating to me throughout

Sales
Thank you for your positive feedback! We are very happy to have provided you with such a good experience. Kind regards, Paul Glister, Head of Business.

Discussions took place with feeling any pressure. Steve was very helpful arranging a test drive at short notice and assisted with discussing the final spec of the car. Lots of support offered in the event of any follow up questions.

Sales
Thank you for these great comments. I will pass along this feedback to Steve and the rest of the team here at Cooper Reading. I am very pleased to read that your experience with us here has been memorable. We hope to see you again soon. Kind regards, Paul Glister, Head of Business.

Good knowledge and attentive

Sales
Thank you for your feedback. I am happy to read that we provided you with such a positive experience here at Cooper Reading. Kind regards, Paul Glister, Head of Business.

The car sales representative that we dealt with was very professional and we were very comfortable with him handling our purchase. As mentioned the showroom was great with a good selection of new cars.

Sales
Thank you very much for this great review! I am pleased to read that you had a very good experience here with us at Cooper Reading BMW. I will pass along these brilliant comments to the sales team. Kind regards, Paul Glister, Head of Business.

All requests dealt with in a timely efficient manner

Sales
Thank you for letting us know about your recent experience here with us at Cooper Reading. I am happy to pass along your positive comments to the sales team. Kind Regards, Paul Glister, Head of Business.

Please read the comments above

Sales
Thank you for your feedback and I completely understand your frustration with M performance exhaust not being available, I have addressed your concerns with the valet and apologise for any inconvenience, Kind regards Paul Glister Head of Business

The pick up of a new car is a monumental experience being such a large investment. I didn't get the new car pick up experience all others would have enjoyed as the car was physically not on site. I'm also still awaiting the £150 to be reimbursed..

Sales

Again, great experience from all involved, from reception to the final handover and genius demonstration with Harry. The level of service you expect when buying a product like a BMW and it did not disappoint.

Sales
Thank you for this kind review. I will happily pass along these great comments to Abby, Tristan, Harry, and the rest of the team here at Cooper Reading. I am pleased to read you had a very positive experience with us. Kind regards, Paul Glister, Head of Business.

I usually score this as a 10 but there was a delay processing the finance which would have been nice to have completed pre-arrival but all sorted in the end!

Sales
I am sorry to read that there was a delay with financing your car, although it has now been resolved, I can understand the frustration, but thank you for your feedback. Kind regards, Paul Glister, Head of Business.