Service completed easily within the day with no effort on my part - having made an early booking
Thank you for leaving this positive review. It's great to see that you found your experience with our service department easy and that you were kept updated throughout the process. I am also pleased to see that you are enjoying your BMW 1 series and I will pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.
Plenty of room in the car park. Receptionist very pleasant, spoke to service personel, agreed on what service was required. Received the video report from the technician. Received phone call to say my car was ready to pick up.
Thank you for leaving this brilliant review. I am very happy to see that you were pleased with the service provided by our receptionist and our service/workshop department. It's also great to read that you were kept updated and that you found the process easy. Kind Regards, Paul Glister, Head of Business.
Covid-19 precautions well implemented. Kept informed of progress during day. Car ready to collect at predicted time. All good.
Thank you for these great comments. It's good to see that you were pleased with the new precautions we now have in place due to COVID19 and that you were happy with the service you received here at Cooper Reading BMW. I will pass your positive feedback onto the team. Kind Regards, Paul Glister, Head of Business.
No Problems
Thank you for your review. It's great to see that you had no issues when dealing with the service department here at Cooper Reading and I will pass your comments onto the team. Kind Regards, Paul Glister, Head of Business.
Perfect customer service. The car was collected and returned, fully sanitised, by a friendly driver. The MOT and service were carried out without any problems. They took heed of my note not to put black paint on the tyres, which I do not like.
Thank you for taking the time to leave such excellent feedback. It's great to see that you were more than happy with the service you received from our team here at Cooper Reading and that you were pleased with the work and valet that had been completed on your vehicle. I will pass your positive comments onto the service department. Kind Regards, Paul Glister, Head of Business.
Good communication. Friendly staff.
Thank you for your feedback. Your service advisor should have called you prior to your booking to let you know that you would need to bring your own pen, clearly this wasn't the case and I apologise for the lack of communication. I am also sorry to see that we didn't have the correct tyre in stock for you and apologise for this inconvenience. However, it's good to see that you found the team friendly and I will pass your comments onto them. Kind Regards, Paul Glister, Head of Business.
Dealt with promptly, professionally in what is a difficult time for everyone with Covid-19. All safety measures were undertaken at Coopers and it felt a safe and reassuring environment to do business.
Thank you for taking the time to leave this excellent review. I am very happy to see that you were more than satisfied with your service experience here at Cooper Reading BMW and that given the current circumstances due to COVID19, you felt comfortable at our dealership. It's also great to read that you were impressed with our teams frequent updates and I will pass your comments onto them. Kind Regards, Paul Glister, Head of Business.
Good service car ready on time
Thank you for your positive feedback. I am pleased to read that you were happy with the service you received from our team here at Cooper Reading and that your vehicle was completed on time. Kind Regards, Paul Glister, Head of Business.
Due to the current situation I was pleased with the service that was given and thank all personnel who were working through these hard times
Thank you for taking the time to leave your feedback. I am pleased to see that you were happy with the service provided by our team and that you felt well looked after during your visit to our dealership. I will pass your appreciative comments onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.
The process of booking my BMW in for its annual MOT and safety checks all went smoothly I was sent a video of my BMW in the workshop under going its work. A telephone call to confirm when I was able to collect and the car was nicely cleaned.
Thank you for leaving this brilliant review. I am very pleased to read that you were more the satisfied with your service experience from start to finish. It's great to see that you were kept informed throughout and that you also enjoyed the Vehicle Health Check video from our workshop. It's also great to see that you've owned BMW's for many years and that you enjoy the brand. I will pass your positive comments onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.
Prompt and efficient service
Thank you for taking the time to leave this excellent review. It's great to see that you were happy with the service you received and that you were also pleased with the health check video that was sent to you. I will pass your positive comments onto the team. Kind Regards, Paul Glister, Head of Business.
Please see my answer above. I was also disappointed to find that my service plan did not cover the cost of the brake fluid service. When purchasing the plan I was led to believe that it covered all service items. A case of mis-selling!
Very happy with service
I am sorry to see that we did not have any loan cars available on the day of your booking. Due to COVID19 our selection of courtesy vehicles is currently limited, but I can still understand how this would be slightly frustrating and I apologise for any inconvenience. However, in spite of this, I am pleased to read that you were happy with the service provided. Kind Regards, Paul Glister, Head of Business.
I think that you took some time to do a personal touch
Thank you for your feedback. I am pleased to read that there were no issues with your service appointment here at Cooper Reading and that you were happy with the service you received from our team. Kind Regards, Paul Glister, Head of Business.
Great service, easy booking process, most importantly hassle free, kept informed from start to finish with excellent communication.
Thank you for taking the time to leave this excellent review. It's great to see that you enjoyed your experience here at Cooper Reading BMW and that you were more than satisfied with the service you received. I will happily pass your positive comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.
Lovely showroom knowledgable sales person and got the car of my dreams.
Thank you for taking the time to leave this excellent review. I am sorry to see that due to COVID19 you had to wait longer than usual to collect your new car, however, I am pleased to read that in spite of this, you still enjoyed your experience with us at Cooper Reading. I will happily pass your positive feedback onto the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.
Only one visit in January. very satisfied with sales persons handling of the transaction
I am sorry to see that the COVID19 pandemic meant that you couldn't return to our dealership again after your first visit in January. However, it's good to read that the purchase of your new vehicle was handled efficiently via phone and email communication and I will pass your comments onto the team. Kind Regards, Paul Glister, Head of Business.
Cooper Reading BMW
Reading
