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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Francis Reed

Local Business Development Manager

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

My car drives noticeably better

Service

Service was provided as expected.

Service

Great replacement car, all on time, polite and helpful staff, loved the video Health Check, all work completed satisfactorily

Service

communication during the service was fantastic and up to date information provided

Service

Exceptional customer experience

Service

Good, efficient & safe service.

Service

Staff were very helpful and were always polite

Service

Got a phone call around lunchtime and collected the car in the afternoon.

Service

Due care and diligence was shown to my requirements and my car was treated in a suitable careful manner

Service

Car was collected from my home by very polite driver. Kept informed of the service via video email and service team. Deliver home as agreed.

Service

Brilliant service

Service

Good customer services, all issues resolved quickly, good location.

Service
Thank you for taking the time to leave this brilliant review. I am very pleased to see that you were happy with the service provided by the team here at Cooper Reading and that the process went smoothly. I will happily pass your positive feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Excellent communication, clear status updates, and provision of options to help me deal with the fact that the car had to be kept overnight to complete the work. Luke (unfortunately I don't have his surname) in service was fantastic.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that our service advisor Luke Lashey, and sales manager Tristan Jewett provided you with such great service and I will happily pass your comments onto both of them. It's also brilliant to hear that this is now your third BMW and your loyalty to the brand is highly appreciated. Kind Regards, Paul Glister, Head of Business.

Josh was great and responded to my concerns and followed up when I described what I noticed while driving my car ....

Service
Thank you for taking the time to leave such brilliant feedback. I am very pleased to see that our service advisor Josh Durrant provided you with great service and that you found it easy to make an appointment with us. Josh and the rest of the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

From booking service to completion could'nt fault service.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your experience with the service department at Cooper Reading and how you were kept updated throughout the whole process. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Very satisfied, have had worked completed in the past, every time I have had a good experience.

Service
Thank you for leaving such positive comments. It's great to see that our service advisor Luke Lashley contacted you prior to your booking and informed you of the current service process we have in place. I am also happy to see that you have visited our dealership a few times now and your loyalty to Cooper Reading is highly appreciated. Kind Regards, Paul Glister, Head of Business.

WELL DESERVED HAZZLE FREE

Service
Thank you for your positive comments. I am pleased to see you had a swift, hassle free service appointment here at Cooper Reading and the team will be pleased to learn of your feedback. Kind Regards, Paul Glister, Head of Business.

Kept me informed on progress and the health check was a very welcome additional feature

Service
Thank you for leaving this positive review. It's great to see that you received friendly and efficient service from the team here at Cooper Reading and I am also pleased to see that you were impressed with the Vehicle Health Check video provided by the technician. I will happily pass your feedback onto the service department. Kind Regards, Paul Glister, Head of Business.

Top notch customer care throughout

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you received such brilliant service during your appointment at Cooper Reading and that you were kept updated throughout the process. The service department will be delighted to hear of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Drivers who collected the vehicle and returned it were very pleasant. Service agent kept me up to date with the process

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you found our driver friendly and that your service advisor kept you informed throughout the process. However, I am disappointed to see that you did not receive a confirmation email for you booking and I apologise for the inconvenience. Kind Regards, Paul Glister, Head of Business.

Polite pleasant efficient service

Service
Thank you for your positive comments. I am happy to see that you received polite and efficient service from the team here at Cooper Reading and that you also enjoy the BMW brand. The service department will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Everything completed as asked, James in service and Steve the technician were fantastic.

Service
Thank you for your feedback. It's great to see that you were happy with the service provided by our advisor James Grant and that the work was carried out quickly with no problems. I will happily pass your comments onto James and Steve. Kind Regards, Paul Glister, Head of Business.

Easily booked

Service
Thank you for your positive review. I am pleased to see that you found the booking process easy and that you received friendly, professional service during your visit to our dealership. I will happily pass your feedback onto the service department. Kind Regards, Paul Glister, Head of Business.

Because I was given good service overall.

Service
Thank you for your review. I am pleased to see that you were happy with the service provided during your service booking here at Cooper Reading and I will pass your comments onto the rest of team. Kind Regards, Paul Glister, Head of Business.

Nice reception and work

Service
Thank you for your feedback. I am pleased to see you were happy with the reception you received and the work that was carried out on your vehicle. However, I am sorry to hear that you found the service prices expensive and I apologise for the inconvenience this may have caused. Kind Regards, Paul Glister, Head of Business.

Great service with a smile

Service
Thank you for leaving such positive feedback. I am happy to see that you found the team here at Cooper Reading friendly and accommodating and that you were pleased with the service provided. Kind Regards, Paul Glister, Head of Business.

Cleaned my car with my MOT, really appreciated

Service
Thank you for your positive comments. I am pleased to see that you were happy with the complimentary clean on your vehicle and that you were also impressed with our current safety measurements that we have in place. I will pass your feedback onto the service department. Kind Regards, Paul Glister, Head of Business.

As comment above

Service
I am sorry to see that the price for your service was higher than anticipated and I apologise for any inconvenience. However, it's good to read that the invoice was made clear and you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

Staff are helpful, knowledgable and friendly.

Service
Thank you for taking the time to leave such great feedback. I am very pleased to hear that you found our team accommodating and knowledgeable and that you found the booking process easy. I will happily pass your comments onto the service department. Kind Regards, Paul Glister, Head of Business.

Very professional as always

Service
Thank you for your positive comments. It's great to see that you received a professional, high stand service from the team here at Cooper Reading and they will be pleased to learn of your feedback. Kind Regards, Paul Glister, Head of Business.

The only complaint I have is with the complimentary Valet. This appears to have been hurried and the load area at the rear was not cleaned at all. There were areas of dust on the dashboard. This was quite a contrast from previous service Valets.

Service
I regret to see that the complimentary valet on your vehicle was done poorly and not up to normal high standards, this is unacceptable and I will be speaking with the relevant departments to ensure this does not happen again. I can understand your frustration and I apologise for the inconvenience. Kind Regards, Paul Glister, Head of Business.

They completed the work as agreed and on time

Service
Thank you for your review. I am pleased to see that the work required on your vehicle wad completed on time and that you were provided with efficient and friendly service from the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Professional and great service

Service
Thank you for leaving such great feedback. It's brilliant to hear that you had such a positive experience with the service department and the team here at Cooper Reading will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Well organised, taking proper C-19 precautions

Service
Thank you for your positive feedback. I am pleased to see that you were well looked after during your visit to our dealership and that you were impressed with the current safety measurements that we have in place. I will happily pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Quality service at the best! Luck to be a BMW customer.

Service
Thank you for your feedback. It's great to hear that you were pleased with the efficient service provided by our team here at Cooper Reading and I will happily pass your comments onto them. Due to the current safety measurements that we have in place, our drinks facilities are currently not in use and I apologise for the inconvenience that this may have caused. Kind Regards, Paul Glister, Head of Business.

The quality of their work speaks for itself. top class

Service
Thank you for taking the time to leave such brilliant feedback. I am delighted to see that you enjoyed your service experience here at Cooper Reading and that with our new safety measurements in place, you felt safe and well accommodated for. The service team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Good service despite the Covid-19 issues.

Service
Thank you for this positive review. I am pleased to read that you were happy with the service you received during your visit to our dealership and I will pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Super service with a smile. I believe in BMW quality.

Service
Thank you for your review. It's great to read that you enjoy the quality and style of the BMW brand and that you received good service from the team here at Cooper Reading. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Did all that was required and came up with a good solution to a problem that emerged , Very impressed by James Grant who handled the whole experience from start to finish in a professional and personable way.

Service
Thank you for taking the time to leave such great feedback. I am very pleased to see that you were impressed with the service provided by our service advisor James Grant and that your experience with us exceeded your expectations. The team here at Cooper Reading will be delighted to learn of your positive comments. Kind Regards, Paul Glister, Head of Business.

Booking process was easy, visit to dealership was well organised and staff friendly and professional. Nice courtesy car provided too!

Service
Thank you for taking the time to leave this excellent feedback. I am very pleased to hear about the positive experience you had with our service department here at Cooper Reading. It's also great to see that you enjoy the BMW brand and our team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

My car was collected on a truck, repaired free and cleaned before I collected it.

Service
Thank you for your feedback. I am pleased to see that you received efficient service from the team here at Cooper Reading, and that once your vehicle had been recovered to us, the required work was completed promptly. I will pass your positive comments onto the service department. Kind Regards, Paul Glister, Head of Business.

Service agent Nathan was so helpful kept me up to date with my car . Overall excellent service .

Service
Thank you for leaving this brilliant review. I am very pleased to hear that our service advisor Nathan Westwood provided you with such excellent service and kept you updated throughout the process. I will happily pass your comments onto Nathan and the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Car was completed on time and had a complimentary wash and valet to a good standard.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you were happy with the service you received during your visit to our dealership and that you were impressed with the work and valet that was completed on your vehicle. It's also great to hear that you were happy with our current safety measurements that we have in place and that you found the team helpful. Kind Regards, Paul Glister, Head of Business.

Everything from website booking process to paying the bill was done very professionally and pleasantly.

Service
Thank you for leaving us with this excellent review. It's great to see that you found the booking process easy and that your experience with our service department went smoothly. Our team here at Cooper Reading will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

They did the job as expected.

Service
Thank you for your review. I am pleased to see that the necessary requirements were completed on your vehicle and I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Jonathan was very helpful and proactive and made the experience of buying a car a pleasant one.

Sales

Adnan Yasin was great with communication throughout the entire process - drove out with exactly what I wanted. Excellent service!

Sales

Completely satisfied as the staff was always I'm touch and kept me updated during the journey.

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to see that our sales executive Sam Anderson and our new car sales manager Tristan Jewett provided you with such great service during your experience with our dealership and that you were kept informed throughout the whole process. The team will be overjoyed to hear of your compliments and appreciation and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

Easy going guys, no pressure and very helpful throughout the process

Sales
Thank you for leaving such great feedback. I am happy to see that you enjoyed your new car experience here at Cooper Reading BMW and that you found the team very helpful throughout. The team will be pleased to learn of your positive comments and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

The sales experience start to finish was exceptional. The sales executive (Jonathan Hood) provided a very professional and personal service.

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to see that our sales executive Jonathan Hood provided you with great, personal service and made the new car sales experience enjoyable for you. I am also happy to see that this is now your second new BMW and your loyalty to the brand is highly appreciated. Jonathan and the sales team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Adnan made lots of effort to help me purchase the car of my dreams

Sales
Thank you for leaving such positive feedback. I am pleased to see that our sales executive Adnan Yasin made the sales experience simple and stress free and that you now have the car of your dreams. I will happily pass your comments onto Adnan and the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

The salesman, Mr Csovari, arranged a test drive the day after my initial enquiry, went through the details of the purchase carefully then kept me informed of progress until the car arrived. The experience was enjoyable.

Sales
Thank you for taking the time to leave this brilliant review. I am very pleased to see that you enjoyed your new car sales experience and that our sales executive Zsolt Csovari provided you with excellent service throughout the process. It's also great to read that this is now your third BMW and your loyalty to the brand is highly appreciated. I will pass your comments onto Zsolt and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

The salesman Adnan was excellent. Really helpful.

Sales
Thank you for your review. I am very happy to see that our sales executive Adnan Yasin provided you with excellent service and that you enjoyed the whole sales experience. I will pass your comments onto the team here at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Fantastic dealership and facilities and COVID safe. Car handover bay and experience amazing too!

Sales
Thank you for taking the time to leave this excellent feedback. Our company values put customer satisfaction as top priority so our dedicated team here at Cooper Reading will be very pleased to learn of your high praise. I hope you are enjoying your brand new BMW and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

Car was quickly available and part exchange process was relatively simple

Sales
Thank you for your positive comments. I am pleased to see that you found the part exchange process simple and that your new car was available quickly. I will happily pass your feedback onto the rest of the team here at Cooper Reading BMW. Kind Regards, Paul Glister, Head of Business.

Help, advice and courtesy were top class - even in such difficult times.

Sales
Thank you for taking the time to leave your feedback. I am very happy to see that you were impressed with our showroom and pleased with the service you received during your new car experience here at Cooper Reading. It's also great to see you are enjoying your brand new BMW and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

No issues, smooth, professional and I got a great deal. Kudos to Tristan and Wesley and BMW Reading

Sales
Thank you for leaving such great comments. I am pleased to read that you received excellent and professional service during your sales experience here at Cooper Reading BMW. Wesley, Tristan and the rest of the team will be pleased to learn of your high praise and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Jonathan Hood was a brilliant Sales Executive. From first discussion about looking for a new car to resolving an issue after I'd collected the car, he kept me well informed, nothing was too much to deal with and he was very knowledgeable and friendly

Sales
Thank you for taking the time to leave this great review. It's brilliant to see that our sales executive Jonathan Hood provided you with excellent service from start to finish during your experience here at Cooper Reading. I am also happy to read that this is now your second BMW and your loyalty to the brand is highly appreciated. I will pass your comments onto Jonathan and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Because of the two people who helped me at Reading branch. Very knowledgeable and excellent customer services. Their names are: Tristan Jewett BMW New Car Sales Manager Zsolt Csovari BMW New Car Sales Executive Branch: Cooper Reading BMW/MINI

Sales
Thank you for taking the time to leave your feedback. I am sorry to see that you did not have a good experience with our used car sales team, but I am pleased to hear that our new car team, in particular, Tristan and Zsolt, provided you with brilliant and informative service. I will pass your comments onto the relevant departments and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

Francis made this transaction so easy and seamless right from the start. I cannot speak more highly of him.

Sales
Thank you for leaving such positive feedback. I am happy to hear about your sales experience here at Cooper Reading and how our sales executive Francis Reed provided you with great service and created a simple buying process for you. Francis and the rest of the team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Sam kept us updated throughout the whole process. Hand over was fantastic experience.

Sales
Thank you for this great review. I am very pleased to see that our sales executive Sam Anderson provided you with excellent service and kept you informed throughout the process. I am also happy to see that Sam and the team helped you find the car and agreement that suited your requirements and I will pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

I was made to feel very special

Sales
Thank you for taking the time to leave this brilliant review. I am very happy to hear about your recent experience here at Cooper Reading and it's great to see that our sales executive Sam Anderson provided you with such friendly and accommodating service. I am also glad to see that you felt safe in our showroom and that you were pleased with the current safety measurements we have in place. Kind Regards, Paul Glister, Head of Business.

Good service and very knowledgeable

Sales
Thank you for your feedback. I am pleased to see that you were happy with the service provided by the team here at Cooper Reading and I will pass your positive comments onto them. Kind Regards, Paul Glister, Head of Business.

Wesley was great and very helpful throughout the whole process.

Sales
Thank you for taking the time to leave such positive feedback. I am happy to see that our sales executive Wesley Duff provided you with great service and that he kept you informed throughout the process. It's also brilliant to read that you are enjoying your brand new M2 and we look forward to seeing you again soon. Kind Regards, Paul Glister, Head of Business.

Good service

Sales
Thank you for your review. I am sorry to see that you are finding some of the features on your new car complicated, I can understand your frustration and I apologise for the inconvenience. However, I am happy to read that you found the team friendly and that they provided you with good service. Kind Regards, Paul Glister, Head of Business.

Sam Anderson and the new car sales team were amazing and got me the perfect car!

Sales
Thank you for taking the time to leave such brilliant feedback. It's great to see that our sales executive Sam Anderson provided you with excellent service and that you are more than happy with your brand new BMW. The new car sales team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

From the two and a half hour test drive, to the responsive communication and what I feel was a very fair deal I couldn't really have asked for more.

Sales

Considering we were in the middle of a pandemic BMW Reading handled it very well. It is a shame that there was such a huge delay but in fairness nothing really anyone could do. Updates were provided and provisions were made adequately for collection.

Sales
Thank you for taking the time to leave such brilliant comments. I am pleased to read about your experience here at Cooper Reading, and how our sales executive Sam Anderson provided you with excellent service throughout. It's also great to see that you found the team accommodating and that you are now enjoying your brand new BMW. The rest of the team will be overjoyed to receive your compliments and appreciation and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I gave a score of five as I could not fault my experience and the one to one interaction with Francis Reed during the process

Sales
Thank you for taking the time to leave this excellent feedback. I am very pleased to see that from start to finish you were more than happy with the service you received during your experience here at Cooper Reading. It's also great to hear that Francis Reed made the process easy and kept you updated throughout. I will happily pass your comments onto him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Given all the problems due to COVID, the whole process was handled respectfully and professionally giving me confidence throughout Jonathan Hood was excellent throughout with some nice touches e.g. sending a video of the car when it arrived

Sales
Thank you for taking the time to leave such a great review. I am very pleased to see that our sales executive Jonathan Hood provided you with excellent service throughout your entire new car sales experience and I will happily pass your feedback onto him and the rest of the time. I hope you are enjoying your new vehicle and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Jonathon very helpful, went out of his way to find the car I wanted (and 6 months earlier than planned!)

Sales
Thank you for your feedback. It's great to hear that our sales executive Jonathan Hood was very accommodating during your new car experience and that you got the vehicle you wanted. Jonathan and the rest of the team here at Cooper Reading will be pleased to learn of your high praise and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.