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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Meet the team

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

What can I say? I'm always satisfied with the service I get at Cooper BMW Reading.

Service

My car was booked in to repair a gearbox oil leak. I took the day off work as you could not provide a courtesy car. You had the car at 8.30am and at 5pm I received a phone call to say you had not had time to look at it.

Service

I booked online then received an email Email appeared to have blank fields ie missing data and none of the images only placeholders which looked poor

Service

The service from Cooper was very good however I was disappointed with the courtesy Car I received from Enterprise in Reading. it took a number of hours to be provided and I ended up with a Renault Clio as they had no BMWs. very poor experience.

Service

Please see above. The car came back without being valeted and there was dust from body repair over interior of windscreen, together with boot marks on carpet and driver door card.

Service

Needed to replace tyres which I should have done prior to MOT and therefore had to make two trips.

Service

Did what I wanted when I wanted and as quickly as they could as I was waiting on site

Service

Went in with three issues and only one fixed

Service

Even though there was a mix up between what time I had booked the fast lane service for (08:15) and what was given (13:15) the team moved things around to accommodate as best as possible.

Service

Effective and efficient - ultimately an excellent job. Just a pity I had to insist on the obvious.

Service

There was a significant scuff to one of the car wheels and a deep cut in the tyre sidewall, the cut was either missed during the inspection or the damage was caused while the car was being returned. (I don't know when the damage occurred)

Service

All the people my wife and I came into contact with at Cooper Reading were helpful. The car was delivered when promised and the handover was a pleasurable experience.

Sales

Jonathan Hood my sales rep was great.

Sales
Thank you for your review. I am happy to see that our sales executive Jonathan Hood provided you with great service and I will pass your comments along to him. Kind Regards, Paul Glister, Head of Business.

As above, the service truly felt above and beyond. Would definitely recommend BMW to any friends or family in the market for a new car. I felt very looked-after.

Sales
Thank you for taking the time to leave this superb review. I am very pleased to read that Zsolt and the team here at Cooper Reading BMW provided you with such excellent service and that you were kept thoroughly informed throughout the process. It's also great to see that you would recommend our dealership to your friends and family. I will pass your comments onto the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Jason Wright exceeded our expectations and customer services, he made the purchase of our X3M and part Exchange of our X5 so simple and stress free.

Sales
Thank you for this excellent review. I am happy to read that our sales manager Jason Wright provided you with such great service and made the whole process smooth and relaxed. I will pass your feedback onto him. Kind Regards, Paul Glister, Head of Business.