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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Transaction Manager

Mark Jeffery

Sales Consultant

Matt Gilbert

Sales Consultant

Rebecca Mileham

Sales Consultant

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

Jack Dodson

BMW Retail Accountant

Katrina Rogerson

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Generally good service but it's expensive for repairs

Service
Thank you for leaving your feedback. Unfortunately, our prices are set by BMW UK and are non negotiable within the dealership. I will pass your kind comments regarding the good service and excellent staff back to the relevant members. Kind regards, Paul Glister, Head of Business.

Cars have always been collected, serviced, cleaned and returned as agreed. The additional information provided by Cooper Reading on state of car and any advisory work is valuable as well.

Service
Thank you for leaving your comments. I am pleased to read about your recent visit to us. I will take the good feedback and pass it onto the aftersales team. Kind regards, Paul Glister, Head of Business.

Good service, keep it up.

Service
Thank you for your feedback. I am pleased to read about the good service you received from us. Kind regards, Paul Glister, Head of Business.

Efficient, comfortable waiting area and the service was quicker than expected

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your experience here with us. It is great to see you found the service to be efficient and it was done quicker than expected. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Even having the car for a second service visit, they wanted me to leave the car overnight to "let the glue dry" even though they've had the car all day for a second time... plus, they didn't even bother to clean the car.

Service
Thank you for your feedback. I can understand your frustration. I will get the aftersales manager, Paul Smith, to make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Because following the car being booked in for a recall item, it broke down and was recovered to the garage. I called many times for an update and finally had a call 2 weeks later saying it was ready. Fuel leak also and recovered again

Service
Thank you for your feedback. I can completely understand your frustration and disappointment. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Would have been 5 stars if the car was ready for collection when I got there, and there was a mark on the front passenger seat!!!.......

Service
Thank you for your feedback. I can completely agree you should have been kept up to date and informed at all times regarding your vehicles status and I can only apologies for this not happening on this instance. I will be taking this up in house to ensure your next visit is a lot better. Kind regards, Paul Glister, Head of Business.

At the completion of the MOT the BMW representative was unsure when my car was due a service when he explained the results.

Service
Thank you for your feedback. I am pleased to read about your recent visit to us. Kind regards, Paul Glister, Head of Business.

Very poor excuse to cancel appointment.

Service
Thank you for leaving your feedback. I am sorry to read about your experience with us. I can completely understand your frustration and will be taking this up in house. Kind regards, Paul Glister, Head of Business.

I am a regular customer and each visitis as it should be and no hassle.

Service
Thank you for your feedback. I will pass these kind comments onto your service advisor and the team that worked on your car. Kind regards, Paul Glister, Head of Business.

MOT completed on time, fair price, polite staff and pleasant environment

Service
Thank you for your feedback. I am pleased to read your MOT was completed on time at a fair price. I am also glad to read about the polite staff and pleasant environment you experienced with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Service was excellent. If you could have added a couple of actual desks in the lounge to work on that would be great but I managed fine with the high top bench against the wall to be honest.

Service
Thank you for leaving your feedback. It is great to read the experience you recently had with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I have recently requested a call back regarding a service this was nearly two weeks ago and I have heard nothing

Service
Thank you for your feedback. I can completely understand your frustration and disappointment. I will be passing this onto the aftersales department, and will be getting a member of the service department to contact you. Kind regards, Paul Glister, Head of Business.

As above as well as your car collect service

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great experience you had with us here. I will pass your kind comments onto your service advisor, Jessica Simmonds. Kind regards, Paul Glister, Head of Business.

I needed a headlight bulb replacing.1. It's crazy that this can't be done by the driver2. You didn't have the bulb, even though you sold me the car, so, and I'd given you at least a week's notice3. Eventually, you found one so it was completed

Service
Thank you for your feedback. Unfortunately, it is not possible to have all stock available in our dealership for all the models of cars we sell, however, we do try our very best to have this ordered and with us within 24 hours of placing the order. I will take your comments on board. Kind regards, Paul Glister, Head of Business.

Pleased with my recent health check however it took slightly longer than anticipated (around 2 hours). That’s the reason for not giving 5 stars. Apart from this everything else was good.

Service
Thank you for taking your time to respond and give us your honest feedback. I am sorry to read you was here with us slightly longer than anticipated. We do always aim to stick to the timeframes in which we quote, however this isn't always possible. Kind regards, Paul Glister, Head of Business.

Work was promised to be done on the Saturday but tyre wasn’t ordered which delayed to the Monday causing considerable hassle as no courtesy car could be offered despite the delay being the fault of the garage

Service
Thank you for leaving your feedback. I am sorry to read about your recent visit to us. This is not acceptable and I will be looking into this further. Kind regards, Paul Glister, Head of Business.

There was damage to the rear offside tyre. Cooper should have discussed this with the leasing company and sorted out a fix for it. Moreover, this was not noted on the written service report and they made no effort to discuss the matter with me.

Service
Thank you for your feedback. I can see the damage to your tyre has been written up on your vehicle health check. Unfortunately, we are restricted on replacing tyres on lease cars. Kind regards, Paul Glister, Head of Business.

Took longer than planned which left me rushed to get away on time.

Service
Thank you for leaving your feedback. I am pleased to read about the helpful, professional and polite experience you received from us. I will pass this comment back to the aftersales team. Kind regards, Paul Glister, Head of Business.

Quick

Service
Thank you for your kind feedback. I will pass your comments back to the showroom hosts and the rest of the team. Kind regards, Paul Glister, Head of Business.

Requested oil & filters service, MOT plus the EGR recall to be made, service manager was very pleasant and informed me that the car should be ready by 5:pm. car received 6:20 Pm with only MOT service done.

Service
Thank you for leaving your feedback. I can completely understand your frustration, even at our busiest periods this is not acceptable. I will get your service advisor to contact you to get you booked back in for your service which will now be due. I will pass your feedback on. Kind regards, Paul Glister, Head of Business.

Very difficult contacting service Pre appointment to tell of repair work required.Website booking clunkyGreat video from mechanic showing damage to tyre. Poor that my message to replace wasn’t actioned. Spent +3 hrs next day to fix at kwik fit

Service
Thank you for taking the time to leave your feedback. I am sorry to read your messages from the front of house to your advisor was not passed on, neither did the message on the video get relayed back. I can understand your frustration. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Would have been 5 stars, but the loan car I booked was not available.

Service
Thank you for you feedback, I am sorry to read the loan car you booked was not available on the day. I will look into this. Kind regards, Paul Glister, Head of Business.

Only issue is that I was given no indication of when my car would be done.

Service
Thank you for your feedback. I am sorry to read you was not told when to collect your vehicle from us and our communication was not up to our usual standards. I will look to address this matter in house to ensure it does not happen again. Kind regards, Paul Glister, Head of Business.

Service completed on correct day; car available prior to the time advised when booked in; video of under vehicle check always helpful

Service
Thank you for your feedback. I am pleased to read about your recent service with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Everything was completed in a very efficient and friendly manner

Service
Thank you for taking the time to leave your feedback. I am pleased to read everything was completed and to your satisfaction. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Great communication and their ability to react to my changing needs

Service
Thank you for taking the time to leave your feedback. Unfortunately, our availability does get booked up as a main dealer. Kind regards, Paul Glister, Head of Business.

Customer Service is really exceptional. Team welcome you when you get there and keep you posted as work progresses. I am not alone, as other customers with repairs equally really happy being kept informed Well done to Chris I’m Mini :-)

Service
Thank you for taking the time to leave your feedback Mr. Holmes. I will pass your kind comments back to Chris and the rest of the aftersales team. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Efficient, organised

Service
Thank you for the great feedback. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

The experience was a positive one. I found the booking confusing as it wasn't clear what the options are and the time I tried to book was difficult as available dates were essentially a two week window 3-4 weeks away and I wasn't available then.

Service
Thank you for taking the time to leave your feedback. I will look into the booking options and take your comments on board. Kind regards, Paul Glister, Head of Business.

Good Customer Service

Service
Thank you for the great feedback. I will pass your kind comments back to the aftersales team. Kind regards, Paul Glister, Head of Business.

Poor service - all aspects of it. They have long had a reputation of being poor. I was also given a loan car while mine was being repaired, but was then told at 4:45 that I HAVE to bring it back that day as its needed for someone else.

Service
Thank you for your feedback. I am sorry to read about your experience with us. I will be getting Neil Gowers, the senior service advisor to make contact with you to discuss this in more detail. Kind regards, Paul Glister, Head of Business.

Problem sorted

Service
Thank you for the great feedback. I am pleased to read your problem was resolved and you was impressed with the service. Kind regards, Paul Glister, Head of Business.

Fault diagnosed and parts ordered on time delivered on time and work carried out on time

Service
Thank you for leaving your comments. I am pleased to read your visit to us was easy and informative. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Had to wait a long time after arrival and beyond my booked time to be seen when dropping off the car. Thereafter the service was great.

Service
Thank you for your feedback. I am sorry to read about the wait you occurred when dropping your car into us. The service advisors do aim to see you in as quickly as possible but due to rush hour periods this isn't always possible. I will take your comments on board. Kind regards, Paul Glister, Head of Business.

Video gave clear indication of any potential issues in easy to understand manner- helps manages expectations for next service

Service
Thank you for taking the time to leave your feedback. I am pleased to read you enjoyed the video provided by your technician. I will take your comments on board regarding the online booking system. Kind regards, Paul Glister, Head of Business.

Came in for a winter tyre swap and storage, only 4.9 as they left off one dustup from the wheels and have not returned my calls to ask for a spare.

Service
Thank you for your feedback. I will get your spare dust cap sent out to you today in the post. Kind regards, Paul Glister, Head of Business.

I got the impression that I was a "nuisance" asking to speak with my contact (who when I did get to speak with her was excellent). When I arrived eventually to collect my car I waited 5 mins for the receptionist to speak to me as she was on the phone

Service
Thank you for taking the time to leave your feedback. I am sorry to hear about your recent visit to us and the disappointment within your visit. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Initially contact was a nightmare after trying call centre- never got a call backWebsite- never received any replyVisit at weekend - messages not passed onTelephone and insisted on speaking to a manager who booked me in and dealt with it

Service
Thank you for your feedback. I am sorry to read about your recent experience with us. I will look into this for you. Kind regards, Paul Glister, Head of Business.

I called Cooper Reading as I had a fault with my car and was not clear if it was safe to drive it. I was told the earliest my car could be fixed would be in 2 weeks time, longer if I needed a courtesy car. BMW Assistance for emergency only.

Service
Thank you for taking the time to leave your comments. I am sorry to read about your experience with us. I will look into this for you. Kind regards, Paul Glister, Head of Business.

I dropped my car off at 10 in the morning and asked for it to be ready by 4. When I arrived to collect my car hadn’t been touched. I live a 50 mile round trip from Coopers so had to wait an hour while my car was looked at.

Service
Thank you for taking the time to leave us your feedback. I am sorry to read about your recent experience to us. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Good, but not the best value

Service
Thank you for leaving your feedback. I am pleased to read about the good service you received from us. Our prices are set by BMW UK and are non negotiable within the dealership. Kind regards, Paul Glister, Head of Business.

Terrible customer service provided and lack of will to fix issues.

Service
Thank you for your feedback. I am sorry to read about your experience with us. I will get our senior service advisor, Neil Gowers to get in contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

We were well looked after and answered all our queries

Service
Thank you for your kind feedback. I am pleased to read how well you was looked after by our aftersales team. I will pass your kind feedback on. Kind regards, Paul Glister, Head of Business.

Following from the above: (iii) The aim of the visit was to put on the winter tyres. I checked the pressures afterwards, they were out by the following values (in psi) compared to the average given from the manufacturer: 4, 5, 6, 10!

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I do now believe that you have been in with us again since this visit and now everything is rectified. I will get the senior service advisor to contact you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

No problems after 5 years

Service
Thank you for taking the time to leave your feedback. I am pleased to see after 5 years you have still encountered no problems. Kind regards, Paul Glister, Head of Business.

Cooper Reading are very professional and provide a very good service

Service
Thank you for your feedback. I will take your comments on board and look into this. Kind regards, Paul Glister, Head of Business.

You did what you promised and on time

Service
Thank you for your feedback. I am pleased to read about your experience with us. Everything was completed and on time. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Courtesy car not ideal

Service
Thank you for your feedback. Sorry to read you didn't seem to find your courtesy car practical. I will look into this. Kind regards, Paul Glister, Head of Business.

The issue with the car was a mystery. It’s got gremlins somewhere for it to behave like it is.Nobody could find the problem. Hence why a slightly lower score. But I love the car so much and I will get another one.

Service
Thank you for your feedback, if you do experience any further problems please do not hesitate to get back in contact with us. Kind regards, Paul Glister, Head of Business.

The whole event is very professionally run.

Service
Thank you for your great feedback Mr. Stone. I will pass your kind comments onto the aftersales team. Kind regards, Paul Glister, Head of Business.

My car was returned to me dirty, no option to wash it was given. Wha was more concerning that it came back warm with 5 miles more on the speedo than it came in with for a tire change and the guy who brought it round said ‘this car is very fast’??

Service
Thank you for your feedback. Once a tyre change has been completed the vehicle does need to be driven to reset the tyre warning light. We do apologies if that this wasn't explained to you on the visit. Kind regards, Paul Glister, Head of Business.

No fuss servicing. Plus the waiting area is good

Service
Thank you for taking the time to leave your feedback. I am pleased to read you enjoyed the waiting area and the 'no fuss' service. Kind regards, Paul Glister, Head of Business.

Everything was carried out as requested

Service
Thank you for the great feedback. I am pleased to read about your easy, hassle-free service with us. Kind regards, Paul Glister, Head of Business.

A thorough inspection and cleaning of the vehicle followed by a comprehensive video of the key points of the inspection - that’s going to be hard to beat!

Service
Thank you for your great feedback Mr. Selby. We are pleased to read you enjoy the video of the inspection of your vehicle carried out. I will pass your kind comments onto the aftersales team. Kind regards, Paul Glister, Head of Business.

In order to correct faulty warnings Cooper Reading updater software, some of the defaults settings were changed after the update. I couldn't find any option to reset it back to original/old settings. The technical team is available on phone.

Service
Thank you for your feedback. Unfortunately, when we program the vehicle it does automatically reset the settings. I will pass your feedback onto the aftersales team to ensure you know about this in future before this happens. Kind regards, Paul Glister, Head of Business.

Everything was done on time and I was kept up to date

Service
Thank you for the great feedback. I will pass your comments onto your service advisor. Kind regards, Paul Glister, Head of Business.

Service was quick, car came back clean and tidy. Pleasant staff in the showroom while I waited.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about your experience with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Friendly, helpful service

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about the friendly, helpful service you received from us. I look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Could not have been more pleased with the service experience I received.

Service
Thank you for the great feedback Mr. Eveleigh. I will pass your great feedback onto our aftersales team. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I visited BMW so that a health check could be performed on my car. I feel the content of the check could have been a lite more detailed along with follow up information such as service plans available to me.

Service
Thank you for taking the time to leave us your feedback, we will take your comments on board. Kind regards, Paul Glister, Head of Business.

Lovely, customer focused, diligent, professional people. Excellent work they did. I needed to wait 2x longer than they initially told me hence half star off.

Service
Thank you for the great feedback. I will pass your kind comments onto your service advisor and the rest of the aftersales team. I am sorry to read you encountered a wait when collecting the car. I will look into this for you. Kind regards, Paul Glister, Head of Business.

See my comments above, I wasted 3 hours of my life driving to the dealership and waiting then returning home without my car

Service
Thank you for your feedback. I am sorry to read about your experience with us. We do always try to fix the fault on the first diagnostics but this isn't always possible. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Quick and efficient service

Service
Thank you for leaving your feedback. I am pleased to read about your quick and efficient service. Kind regards, Paul Glister, Head of Business.

It was all really easy, loan car pick-up was good, video health check good, returning the car was good, car was clean on pickup.

Service
Thank you for leaving your feedback. I am pleased to read about your recent visit to us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

The team communicated with me at the earliest opportunity and completed the work required on time.

Service
Thank you for the great feedback. I am pleased to read the work carried out on your vehicle was carried out on time and your service advisor kept you up to date at all times. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

My contact George Zaris couldn't do enough for me. Supplying various quotes, informing me of offers and keeping me up to speed when my 7 series was arriving.

Service
Thank you for the feedback. I will pass these great comments onto George. Kind regards, Paul Glister, Head of Business.

As in point 1. Always a lovely welcome.The video of work carried out is great.

Service
Thank you for leaving your feedback. I will pass your kind comments back to Mark and the aftersales team. Kind regards, Paul Glister, Head of Business.

No issues, car ready to borrow while mine was serviced, video to show the service and call to confirm ready.

Service
Thank you for taking the time to leave your feedback. I am pleased to read you enjoy the citnow video and found it useful. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business

My car went in for a service and software update. Unfortunately the problem escalated and the car was eventually fixed 10 days later. I understand these things happen but Cooper Reading were lax in their communication. However BMW CS were excellent.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your experience with us. I will pass this back to your service advisor and the aftersales department. Kind regards, Paul Glister, Head of Business.

Damage seemingly caused to car during service, unhelpful dealing with it and has taken too long.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about the experience you received from us. I will pass this onto the aftersales manager to get in contact with yourself to discuss this in more detail. Kind regards, Paul Glister, Head of Business.

Timings were adhered to.

Service
Thank you for your feedback. I am pleased to read about your recent visit to us. I will pass this back to the aftersales team. Kind regards, Paul Glister, Head of Business.

Everyone has been very courteous with any queries we have had

Service
Thank you for your feedback. I am pleased to read about your recent experience with us. I will pass your comments onto your service advisor, James Grant. Kind regards, Paul Glister, Head of Business.

The service was prompt and efficient

Service
Thank you for leaving your feedback. I will pass your comments onto the aftersales team. Kind regards, Paul Glister, Head of Business.

Went the extra mile

Service
Thank you for your feedback. I am pleased to read about us going the extra mile. I will pass your kind comments onto James Grant, your service advisor. Kind regards, Paul Glister, Head of Business.

They carried out the work quickly and efficiently and kept me informed on the process and the work completed

Service
Thank you for leaving your feedback. I will pass your kind words back to your service advisor, Mark Williams. Kind regards, Paul Glister, Head of Business.

Could have provided a bit more information on expected completion time. Waited 2 hrs for a 20 minute job

Service
Thank you for your feedback. A winter wheel swap does normally take around an hour and half. We do aim to keep as close to these timings as possible. I will pass your kind comments onto Aran. Kind regards, Paul Glister, Head of Business.

rapid courtious service

Service
Thank you for your comments. I will pass these onto Mark Williams, your service advisor. Kind regards, Paul Glister, Head of Business.

All done as arranged but then I am a very long term customer. It's not always like that.

Service
Thank you for your feedback. I am sorry you could not get in contact with somebody on site. If this is something you would prefer to do, please do ensure when calling, you ask to speak to somebody on site rather than at our booking team. Kind regards, Paul Glister, Head of Business.

As above, service is terrible and battle all the time

Service
Thank you for your feedback. I am sorry to read about your experience with us. I will be passing this onto the aftersales manager to get in contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

I've had a completely failed satnav/cd/radio system for around 2 months, still waiting for a replacement unit. Also an annoying vibrating plastic panel by the quarter light on driver side was supposed to have been fixed but it hasn't

Service
Thank you for taking the time to leave your feedback. I am sorry to read about the problem with your idrive system. Unfortunately, when parts are on back order with the manufacturer it is out of our control. We do try and provide these as quickly as possible and do get in contact as soon as this has arrived with us here. Kind regards, Paul Glister, Head of Business.

I believe the gentleman that served me was called Josh who was extremely professional and kept me updated at all times

Service

very good manager

Service
Thank you for your feedback. I will pass this onto your service advisor, Mark Williams and the aftersales manager Paul Smith. Kind regards, Paul Glister, Head of Business.

There was one time when service on my BMW was not completed within the day, and my loaned car was extended for one day. I would suggest that if this thing would again happen, for service team to give a call before pick up time.

Service
Thank you for taking the time to leave your feedback. I am pleased to read this time was a much better experience for you than your last visit. We aim to keep our standards this high for your retuning visits in the future. Kind regards, Paul Glister, Head of Business.

All work carried out as agreed

Service
Thank you for your feedback. I am pleased to read all your vehicle work was carried out as expected and on time. Kind regards, Paul Glister, Head of Business.

Friendly, helpful and quick.

Service
Thank you for leaving your comments. I am pleased to read you had a friendly, helpful and quick service from us. Kind regards, Paul Glister, Head of Business.

See comments above about vehicle being booked in to leave instead of waiting for MOT. Was advised on the phone that the waiting time would be 90 mins for MOT and air conditioning check.

Service
Thank you for your feedback Ms. David. I am pleased to read you received a great welcome and your booking went to plan. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

It's a professional service.

Service
Thank you for your feedback. I am glad to read you enjoyed your visit to us. Kind regards, Paul Glister, Head of Business.

the staff are very good and accommodating

Service
Thank you for the great feedback. I will pass this information onto the aftersales team. Kind regards, Paul Glister, Head of Business.

Couldn't fault the service both from the front of office staff to the work that was completed behind the scenes. I took the loan car out for a spin for the day and it was great to try the new X2 as well.

Service
Thank you for taking the time to leave your feedback. I will pass this kind feedback onto Jessica Simmonds, your service advisor and the rest of the aftersales team. We look forward to seeing you again soon Mr. Morris. Kind regards, Paul Glister, Head of Business.

No one seems to take control of issues. A great facility friendly staff but the more I think of it the less likely I will replace my car with BMW. Back to Mercedes where customers are really looked after

Service
Thank you for leaving your feedback. I am sorry to read about your recent experience to us. I will be looking into this matter and passing it onto the aftersales senior team to get in contact with yourself to discuss this further. Kind regards, Paul Glister, Head of Business.

Good customer service with the car, except did have to top up my own coolant immediately after the service as it was low even after being checked on the sheet.

Service
Thank you for taking the time to leave your feedback. I am sorry to read we did not top up your coolant, I will look into the reason this was not done. Overall, I am pleased to read about your recent visit to us and I look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Great service! Thanks to Daniel and the whole team!

Service
Thank you for your kind feedback, I will pass your kind words back to Daniel and Nathan, your service advisor. Kind regards, Paul Glister, Head of Business.

For the work done, the price was competitive. The complimentary car made the experience convenient. The staff were friendly and helpful.

Service
Thank you for the great feedback. I will pass your information back to your service advisor and the technician that worked on your vehicle. Kind regards, Paul Glister, Head of Business.

I would have preferred to have the vehicle collected or a hire car but I accept it was my booking timing that probably caused thus problem but perhaps you should bake more vehicles available for this service.

Service
Thank you for leaving your comments. unfortunately we only have a set amount of cars on fleet and can only book accordingly to fit this. We do encourage to make your bookings in advance so you can make arrangements prior to your visit. Kind regards, Paul Glister, Head of Business.

No courtesy car available as agreed at the time of booking. Car was handed back with tyre pressure alert. Had to reset would have expected this to be done by the Technician as I was charged £520 just for an oil service.

Service
Thank you for your feedback. I am sorry to read about the loan car allocated to you was held up with the previous customer. I am also sorry to read about the tyre pressure reset. I will look into this issue. Kind regards, Paul Glister, Head of Business.

Car was dirty on return and seat cover + floor mat left in vehicle

Service
Thank you for your feedback. I am really sorry to read about your experience with us. I will ensure all service advisors and technicians are made aware of this to endeavor this from happening again. Kind regards, Paul Glister, Head of Business.

The service manager was excellent. He kept us fully informed whilst we were in the waiting area. The car was ready in 3 hours.

Service
Thank you for your feedback, I will pass your kind comments onto Nathan Westwood, your service advisor who looked after you. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Friendly service, thorough work carried out, professional as ever

Service
Thank you for your feedback. I am pleased to read about your experience to us. I will pass your comments onto the aftersales team. Kind regards, Paul Glister, Head of Business.

They diagnosed the problems correctly and completely rectified them by replacing the faulty parts FOC as per warranty.The process involved some waiting for one of the parts and for the whole duration I had a loan car from Cooper Reading.

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the recent experience you have had with ourselves. Kind regards, Paul Glister, Head of Business.

Efficient process just a pity the dealer moved away from the rail station in Reading - that made getting to London for work very easy.

Service
Thank you for your feedback. I am sorry to read you find it a little inconvenient now we are further away from the station. We do offer lifts to the station free of charge if this of interest to you for next time. Kind regards, Paul Glister, Head of Business.

Good service. Attentive but waited longer than expected when dropping the car off.

Service
Thank you for your feedback. I am sorry to read there was a wait when you dropped your car off. Unfortunately, there may be a wait when you drop it off at popular times (before work/school etc) We do try and get to you as quickly as possible. Kind regards, Paul Glister, Head of Business.

A reliable and efficient service. The service personal keep you informed on the conduction of your car at all times. I find this helpful Also the staff are very familiar with the cars they are servicing. This is very assuring.

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent experience with us. I will pass your kind comments back to Mark Williams, your service advisor. Kind regards, Paul Glister, Head of Business.

Always courteous and on time. Useful to be given a lift into town.

Service
Thank you for leaving your comments. I will pass your feedback onto the aftersales department. I will also bring up the communication challenges with the team to ensure this doesn't happen again. Kind regards, Paul Glister, Head of Business.

Good but long wait for service after booking it in

Service
Thank you for your comments. Unfortunately we do get booked up pretty quickly, but do always call back and check for other available appointments with us due to cancellations etc. Kind regards, Paul Glister, Head of Business.

Friendly helpful staff

Service
Thank you for your kind feedback, I will pass this onto your service advisor, Nathan and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business.

Friendly and informative staff

Service
Thank you for your review. I am pleased to read that our team here at Cooper Reading BMW created a great experience for you. I will pass along your positive feedback to them. Kind Regards, Paul Glister, Head of Business.

Everything necessary was carried out properly and efficiently.

Service
Thank you for your feedback. I am pleased to read about the easy and enjoyable service you received from us. Kind regards, Paul Glister, Head of Business.

Again efficient

Service
Thank you for the feedback Mrs Evans. I am pleased to read about your efficient service with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Excellent staff, everything was completed efficiently and to the time and days agreed

Service
Thank you for taking the time to leave us your comments on your recent visit to us. I will pass your kind words back to Jessica Simmonds, your service advisor and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business

Polite staff; car ready when promised; video check received; car body and interior spotless! Loan car made it easy to make the journey home and return easy.

Service
Thank you for your feedback. It is great to read about the recent experience you have encountered with us here. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

The dealership was a pleasure to visit but feel the cost of a minor service a little expensive.

Service
Thank you for taking the time to leave us your feedback. I am sorry you felt the cost was a little expensive. Unfortunately, these prices are set by BMW UK and are non negotiable within the dealership. We suggest you ask for a quote before hand to be paying the invoice as you expected. We are glad you enjoyed your visit with us. Kind regards, Paul Glister, Head of Business.

Always very polite and helpful.

Service
Thank you for the great feedback, I will pass this onto your service advisor and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business.

From start to finish I was looked after as I waited while service was being done I was able to still work!

Service
Thank you for leaving your comments. I am pleased to read you was looked after from straight to finish and your car was completed on time. Kind regards, Paul Glister, Head of Business.

Always a great service from excellent knowledgeable staff. A fantastic showroom and great technicians.

Service
Thank you for taking the time to leave us your feedback Mr. Young. I will pass you kind comments back to our aftersales department. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Could have advised expected completion time.

Service
Thank you for leaving us your feedback. It is not always possible to give an exact completion time but we do always quote around 2 hours. I am happy to read you enjoyed your professional service, and the video was informative. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

- cost of a service is extortionate- when the car was returned to me the mechanic left the floor sheet on the drivers side which had dirt all over it, there was also dirt all over the steering wheel that I had to wipe off myself

Service
Thank you for leaving your feedback Mr. Lall. I am really sorry to read about your recent visit to us. I will be speaking to our valet team to ensure all floor mats are removed, where possible, and that the complimentary wash is thoroughly checked once completed. As for the price, unfortunately the prices are set by BMW UK and are non negotiable through the dealership. We advise you ask for a quote before hand so you can pay the invoice as quoted. Kind regards, Paul Glister, Head of Business.

Car was clean, on time and to cost

Service
Thank you for the great feedback. I am pleased to read you was satisfied with the cost and the clean of your car. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I have got my light changed during my last service and now again it failed and the light is Gone and I have to change it again

Service
Thank you for your feedback. I am sorry to read about the experience you have had with us regarding your light failure, if this is the case for the same light you may be under warranty for this. Please contact us to see if this is the case and we will be more than happy to get this fixed for you. Kind regards, Paul Glister, Head of Business.

Car collected on time, required service completed to my satisfaction, car returned promptly.

Service
Thank you for leaving your feedback Mr. Fletcher. I am pleased to read the car was collected and returned on time and your required service was completed to your satisfaction. Kind regards, Paul Glister, Head of Business.

All matters were taken care of efficiently and professionally

Service
Thank you for leaving your comments. I am pleased to read that the service was taken care of efficiently and professionally. Kind regards, Paul Glister, Head of Business.

Same as above. Great customer service

Service
Thank you for the feedback. We look forward to seeing you again Miss Kazmi. Kind regards, Paul Glister, Head of Business.

Work done in time to a cost I found acceptable. Car clean and ready for me

Service
Thank you for leaving your feedback. It is great to read about your recent visit to us. I am pleased to read the cost was reasonable and the work carried out to your vehicle along with the complimentary wash was all completed successfully. Kind regards, Paul Glister, Head of Business.

nothing too much trouble

Service
Thank you for taking the time to leave us your feedback. I will pass your kind comments back to your service advisor and the aftersales team. Kind regards, Paul Glister, Head of Business.

Always received good service this time no different

Service
Thank you for taking the time to leave your feedback. It is great to read about your great service with us. We look forward to seeing you again soon, Kind regards, Paul Glister, Head of Business.

Car finished on time and to my satisfaction

Service
Thank you for taking the time to leave your feedback Mr. Cooley. I am pleased to read the car was finished on time and to your satisfaction. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

They didn't mange to complete the steering recall fix I was told about that I told they would complete, however they did offer to deal with that when they got the part into the dealership,

Service
Thank you for taking the time to leave us your feedback. I am sorry to read we didn't manage to complete your recall due to the part being on back order. I am pleased to see we have now re booked you in for this and this will be completed in due course. Kind regards, Paul Glister, Head of Business.

All went very smoothly

Service
Thank you for your feedback. I am pleased to read about the smooth service you received from us here at Cooper Reading BMW. Kind regards, Paul Glister, Head of Business.

5 star service, kept fully informed through the process. When problems arose Francis sortedmthings out quickly.

Sales
Thank you for this excellent review. It's great to read that Francis and the team provided you with such a relaxed and positive buying experience. I am pleased to see you're enjoying your new car and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Attentive professional customer service from start to car pick up.

Sales
Thank you for this excellent review. It's great to see that Jason and the rest of the team provided you with such a positive sales experience and I will happily pass your comments along to them. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Salesman was efficient and courteous but the attempt to sell and justify add on products is cringeworthy

Sales

Terrible sales experience, culminating in a car that still isn't fully functional.

Sales

The car had been ordered with black gloss kidney grills which hadn't arrived which meant that I had to take the car back. Also, the car hadn't been prepped properly and had to go back to be polished as there were some faint scratches to the paint.

Sales
Thank you for your review. I am sorry to see that the car did not arrive with the completed spec you had chosen and that you had to come back to get it polished again too, I can understand your frustration. However, I am pleased to see that you are now enjoying your new car and that the sales team provided you with a positive sales experience. Kind Regards, Paul Glister, Head of Business.

Communications were poor post order until the Sales Manager took over.

Sales
I regret to read that you found contact with the team poor until a sales manager took control, I can understand your frustration. However, I am pleased to see you're now enjoying your new car. Kind Regards, Paul Glister, Head of Business.

Team was great

Sales
Thank you for these excellent comments. I will happily pass them along to our team here at Cooper Reading! Kind Regards, Paul Glister, Head of Business.

Pleasant surroundings & friendly staff

Sales
Thank you for your feedback. I am pleased to see that you found our team helpful and that they provided you with a relaxed buying experience. I will pass your comments along to them. Kind Regards, Paul Glister, Head of Business.

a good atmosphere and good professional staff

Sales
Thank you for this great review. It's great to see that you found our team here at Cooper Reading BMW very accommodating and that they provided such a positive sales experience for you. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

The representative at the BMW centre was very helpful and efficient. She was very prompt in responding to any queries and kept us informed throughout the order to delivery process.

Sales
Thank you for your great comments. I am pleased to read that you had such a positive experience here with us at Cooper Reading, and I will pass your review on to the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

BMW Reading made the whole experience feel very special, easy and memorable.

Sales
Thank you for this excellent review. I am pleased to read that our team here at Cooper Reading provided you with such a great buying experience and thank you for recommending our dealership to others! I will pass this positive feedback on to the rest of the team. Kind Regards, Paul Glister, Head of Business.

Options explained correctly, got a great car

Sales
Thank you for this great review. I will happily pass along your comments to the rest of the sales team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

The dealer representatives (Francis and Will) were both courteous and professional. The handover process was clearly explained and pretty swift. The dealership centre itself was very well appointed

Sales
Thank you for your review. I can understand your frustration regarding the last minute issue that occurred on the arranged collection date for your new car, however, I am pleased to see that Francis and our sales managers accommodated this. I will pass your comments along to them. Kind Regards, Paul Glister, Head of Business.

Very friendly, non pushy salesmen, made me feel very comfortable.Final handover was amazing, won't spoil for others.

Sales
Thank you for this excellent review. I am pleased to read that our team here at Cooper Reading BMW made the purchase of your new car such an enjoyable experience. I will pass these great comments along to them and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Very professional and courteous. Very nice facility at Cooper Reading.

Sales
Thank you for your great review. I will pass along these excellent comments to the rest of the team here at Cooper Reading BMW and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

As mentioned previously, both the efficiency and friendliness/helpfulness of the staff.

Sales
Thank you for this great feedback. I am pleased to see that you found our team here at Cooper Reading BMW welcoming and efficient, and I am glad they provided an accommodating experience for you. Kind Regards, Paul Glister, Head of Business.

There was a tax-related issue with my finance agreement that appeared to be a systems error. To be fair, the manager at the dealership went above and beyond by loaning me an i8 while we waited for it to be sorted out, which was a nice touch.

Sales
Thank you for your review. I regret to see that there were a few issues which meant your experience here with us wasn't 100% perfect, however, I am pleased to see that our sales manager provided a service that accommodated you. I will pass along your comments to the team. Kind Regards, Paul Glister, Head of Business.

Not quite 100% proactive but very good otherwise

Sales
Thank you for your feedback. I will pass along your comments to the rest of the team here at Cooper Reading BMW. Kind Regards, Paul Glister, Head of Business.

Very attentive and enthusiastic service

Sales
Thank you for this great review. I am pleased to read that the staff here at Cooper Reading provided you with such a positive experience, I will pass your comments along to them. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Excellent drivability

Sales
Thank you for your review. I am pleased to read that you're enjoying your new car and I will pass along your comments to the team here at Cooper Reading BMW. Kind Regards, Paul Glister, Head of Business.

Cooper BMW Reading have taken great care of me since I havè Been their customer. Very friendly staff and efficient to boot. I held my last BMW centre in Northampton as my favourite BMW Dealer and thought they could not be matched well they can

Sales
Thank you for this great review. I am pleased to read that you had such an excellent experience here with us at Cooper Reading. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I would have appreciated being kept more fully informed on delivery times. Also the car was delivered without Sat Nav although this was rectified within 2 days.I was very pleased to have an expert on hybrids to answer my questions.

Sales
Thank you for your comments. I am sorry to see that there was a lack of communication regarding the delivery of your vehicle, and I also apologise for the car being delivered with no sat nav. However, I am pleased to see that this was sorted for you promptly, and that you are now enjoying your new car. Kind Regards, Paul Glister, Head of Business.

great serviceat times i had to wait (too long) for replies as sales are inevitably busy with other customersstill... a support team could at least acknowledge receipt of a message and transmit "peace of mind" to the buyer

Sales
Thank you for your review. I am disappointed to see that there was a lack of communication from our team and I apologise for any inconvenience this may have caused you, I will pass your comments along to them. However, I am glad to see you're enjoying your new vehicle. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

At all times - both when choosing the car and model - and also when collecting my new car, I was made welcome and offered drinks and taken care of.

Sales
Thank you for this excellent review. I am pleased to read that Adnan and the rest of the team here at Cooper Reading BMW provided a great experience for you, I will pass along your positive comments to them. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Had I been given the registration number ahead of time as requested, I could have sorted my insurance out. Instead, it took me the best part of an hour to sort out the complimentary seven-day insurance while I was in the showroom.

Sales
Thank you for your review. I regret to see that you weren't given your registration number for the time you requested, and I apologise for the inconvenience this then caused you. However, I am pleased to read you found the rest of your experience professional. I will pass along your comments to the rest of the team. Kind Regards, Paul Glister, Head of Business.

Extremely professional and friendly customer service

Sales
Thank you for this great review. I will happily pass along your positive comments to Abby and the rest of the team here at Cooper Reading BMW. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

The centre is clean and well stocked with cars. The staff there do come up to ask whether you are looked after. Completely different experience to the Sytner BMW Maidenhead, never going back there.

Sales
Thank you for this positive review. I am pleased to see that you found your experience here with us at Cooper Reading an enjoyable one. I will happily pass along your great comments to the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Friendly and knowledgeable staff

Sales
Thank you for this great review. I am pleased to read that you had an enjoyable experience here with us at Cooper Reading BMW and I will pass along your positive feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.

No pressure, but could have kept me more up to date about when my car was to arrive.

Sales
Thank you for your comments. I am sorry to read that there was a lack of communication regarding the arrival of your new car, however, I am glad to see that you are now enjoying it. I will pass along your feedback to the team. Kind Regards, Paul Glister, Head of Business.

Very clean and tidy with facilities for me and my family with a great selection of cars to look at and always a helpful smiling member of staff to talk to

Sales
Thank you for this great review. I am pleased to read that you had an enjoyable experience here with us at Cooper Reading BMW. I will happily pass along your positive feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.

The sales team at BMW Reading ( Adnan & Tristan ) could not have been more helpful and friendly , this meant it was a very enjoyable buying experience - I would highly recommend them to anyone looking for a new BMW .

Sales
Thank you for this great review. I am glad to see you had an enjoyable experience here with us at Cooper Reading. I will pass along your positive comments to Adnan, Tristan, and the rest of the team. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Nothing to add

Sales
Thank you for your review. I will pass along your positive feedback to the rest of the team. Kind Regards, Paul Glister, Head of Business.