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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Rebecca Mileham

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Comfortable waiting area, on time as usual

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent experience to us. It is great to read about our comfortable waiting area and that the timing was just as you expected. Kind regards, Paul Glister, Head of Business.

I had MOT, end of warranty check end change of break fluid. The MOT was done first and highlighted a problem with the front breakpad sensor. This went on the MOT advisory sadly. Then everything else was done including replacing the breakpad sensors..

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent experience to us, we value your custom as a returning customer and look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Arrangements for servicing the car are made very efficiently. On return, the car's performance is excellent,and it has been cleaned very well inside and out.

Service
Thank you for leaving your feedback. I am pleased to read about the efficient service you received from us and you are pleased with your excellent vehicle. I will pass this kind feedback onto our team. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Car was not looked at for a couple of weeks due to volume of work in the garage. Very little updates provided - several calls required to sort hire car with Enterprise

Service
Thank you for taking the time to leave your feedback. I will pass your feedback onto your service advisor and the rest of the team. Kind regards, Paul Glister, Head of Business.

They were expecting me, took the car straightaway. Cleaned it beautifully. Only downside was I hoped they may be able to pick it up from my home but they had no availability before my MOT was due.

Service
Thank you for your feedback. Unfortunately we do have extremely limited availability on our collection and delivery service and our loan car fleet. As you can imagine these services are very popular across our customers and do get booked up well in advance. Kind regards, Paul Glister, Head of Business.

Excellent service at Cooper BMW as always.

Service
Thank you for leaving your feedback. I will take your comments on board. Kind regards, Paul Glister, Head of Business.

Almost completely uncontactable. Phone number goes through to a call centre, where they are reluctant to go and find out answers. Always promised a call back but after 24hours+ waiting we always had to do the chasing. Told they forgot about our car.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I can completely understand your frustration within the matter and will be passing this onto the Aftersales manager to make contact with yourself. Kind regards, Paul Glister, Head of Business.

I have notified the service team about a fault in boot door which never worked since I bought the car in October 2018 but the service manager said I should have notified it as soon as I am aware of it.

Service
Thank you for your feedback. I am sorry to read about your experience to us. We will look into this to find out what was said by who and will be in contact with yourself shortly. Kind regards, Paul Glister.

Excellent service, showroom is a good place to wait, my son had a great time exploring the range of cars. Staff were polite and friendly. Only improvement, service could be a little faster.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about the excellent service you received and that you and your son thoroughly enjoyed exploring our showroom. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I originally purchased my car from this dealer and it wasn't a great experience. Given I am currently working close by, I thought I would try and use them for servicing/warranty repairs rather than use my local dealer. Overall, a very poor experience

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us, I can completely understand your frustration. I will pass this onto the senior service advisor, Neil Gowers to make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Perfect service - easy to deal with, completely friction free - as smooth as my BMW ride :)

Service
Thank you for taking the time to leave your feedback with us. I will pass your kind comments onto your service advisor and the team who worked on your car. Kind regards, Paul Glister, Head of Business.

GOOD CUSTOMER SERVICE FROM AFTERSALES SEVICE ADVISER PLEASURE TO DEAL WITH

Service
Thank you for your feedback. I am pleased to read you was happy and impressed with your recent visit to us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Service provided good enough including support from Mark who dealt with us. However due to comments in question 1 not quite the great overall service I anticipated with bmw.

Service
Thank you for your feedback. I will be looking into this for you to ensure your next visit is a lot more positive. Kind regards, Paul Glister, Head of Business.

AC cracked despite less than 40k miles had issue with Pedestrian protection system Replaced parts same issue week later expense replacing more parts same issue 2 weeks later Still no cause, you guys are the sole reason i sold it. wont buy BMW again

Service
Thank you for taking the time to leave your feedback. I have passed this onto Neil Gowers, our senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Although the car was generally cleaned, there were quite a few patches that they'd missed. Maybe they cleaned it in a dark area as the places they missed were the lower doors and lower part of the rear bumper.

Service
Thank you for your feedback. I am sorry to read the wash wasn't up to your standards. I will pass this feedback onto the valeting company. Kind regards, Paul Glister, Head of Business.

Video was really useful. Service fine too

Service
Thank you for taking the time to leave your feedback. I will pass your kind comments onto the aftersales team looking after you. Kind regards, Paul Glister, Head of Business,

Not happy with being given the run around " right hand not sure what the left hand was doing. "

Service
Thank you for your feedback. Sorry to hear about your experience with us. Unfortunately, our average lead times on bookings are roughly one month in advance so to accommodate and get your vehicle into us as soon as possible our emergency breakdown team can be of assist. I will pass your feedback on. Kind regards, Paul Glister, Head of Business.

It took to long.

Service
Thank you for taking the time to leave your feedback. Unfortunately our loan car fleet is at full capacity. We do offer lifts to reading train station twice a day to accommodate as many of our customers as possible. Kind regards, Paul Glister, Head of Business.

Initially kept in the loop but not heard anything for 10 days now and my car is entering its 3rd week in the garage

Service
Thank you for your feedback. I am sorry to read about your recent experience with us. I will pass this onto Neil Gowers, our senior service advisor who will be in contact to discuss this further. Kind regards, Paul Glister, Head of Business.

Everything went smoothly.

Service
Thank you for taking your time to leave your feedback. I am sorry to read you are yet to receive an response to the email you sent to us. I will be looking into this. I am pleased to read everything went smoothly. Kind regards, Paul Glister, Head of Business.

Helpful sales rep

Service
Thank you for your feedback. I am sorry to read about the issue you are having regarding your handbrake. I will pass this onto the relevant team members to contact you and get this resolved. Kind regards, Paul Glister, Head of Business.

The battery fault was apparently because we were making short journeys - this is completely ridiculous, as we have been making such journeys for almost 4 years since purchasing the vehicle. The issue was due to a faulty offside headlight bulb!!

Service
Thank you for taking your time to leave your feedback. I am sorry to read about your disappointing service. I will be looking into this matter for you. Kind regards, Paul Glister, Head of Business.

The customer service and experience was atrocious - I felt people had not been transparent with me and did not handle the situation in any acceptable way.

Service
Thank you for taking the time to leave your feedback with us. I am sorry to read the experience you had with us was not very positive. I can completely understand your frustration. Please note this will be passed onto the aftersales manager, Paul Smith and will be brought up in house. Kind regards, Paul Glister, Head of Business.

POOR SERVICE FROM USED CAR SALES MANAGER

Service
Thank you for your feedback. I will be taking your comments up in house. Kind regards, Paul Glister, Head of Business.

Simon is a very good salesman.

Service
Thank you for your feedback. I will pass your feedback onto the relevant staff members, Kind regards, Paul Glister, Head of Business.

Worst service Center Dropped car for service. No one had the courtesy to inform that the car is ready for pick up. Had to keep chasing and finally someone called back 5 minutes before the closing time asking me to be there in 5 mts. !!

Service
Thank you for leaving your feedback. I am sorry to read about the recent experience you have received from us. I can completely understand your frustration. I will be taking this up in house. I will also pass this onto Neil Gowers to make contact with you to discuss this in more detail. Kind regards, Paul Glister, Head of Business.

Staff friendly and efficient and no issues

Service
Thank you for taking the time to leave your feedback Mr. Smith. I am pleased to read about the friendly and efficient service you received from us. I will pass your kind comments onto the team. Kind regards, Paul Glister, Head of Business.

Good. Only issue is that it took longer than indicated so I was delayed

Service
Thank you for your feedback. I am sorry to read there was a delay in completing the work to your vehicle. Unfortunately, there are times where we get bigger jobs in than expected which leaves a knock on effect. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Service advisor (Nathan) and aftersales manager (Paul) were excellent

Service
Thank you for your kind feedback. I am pleased to read about your excellent service with us. I will pass your kind comments back to Paul and Nathan. Kind regards, Paul Glister, Head of Business.

Couldn't expect more

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your full satisfaction of service with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

All good no complaints.

Service
Thank you for leaving your feedback. I am pleased to read about your recent experience with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Did everything they needed to do

Service
Thank you for leaving your feedback. I am pleased to read we did everything you told us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

booking query wasnt handled empathetically otherwise would have scored 5

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the good experience you received from us. Kind regards, Paul Glister, Head of Business.

Per Q1, the customer service once the car was ordered remained poor. This included the collection of the vehicle and then the subsequent visits to get some small issues fixed. Staff whilst seeming pleasant did not make the whole experience any better

Service
Thank you for your feedback. I will get a member of our aftersales team to contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

Got there in the end regarding windscreen repalcement

Service
Thank you for your feedback. I will get a member of our aftersales team to contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

An issue with a locking wheel nut delayed the completion of my service but I was kept informed at all times.

Service
Thank you for your kind feedback. I am sorry to read there was a small complication with your lock in wheel nut but I am pleased to read you was kept up to date at all times. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Very happy, didn't have to wait to be seen. Car ready at promised time.

Service
Thank you for your feedback. I am pleased to read about the service you received from us. I will pass your kind feedback on the aftersales department. Kind regards, Paul Glister, Head of Business.

The booking process failed. I used the BMW mobile app. confirming a 1.30pm while you wait service. The dealer had a drop call in the morning for the full day. The dealer "solved" this at the time, but it meant me waiting a lot longer than expected.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your failed experience with booking online. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Most of the time, the service is really great and that keeps me coming back for all three of my cars. It's hard to be completely satisfied all the time, but I'm very happy to be a returning customer.

Service
Thank you for your great feedback. I will pass this kind information back to all relative parties. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Good service

Service
Thank you for your feedback. I am pleased to read about the good service you received. I am sorry that its not always easy to get through to the aftersales department. We are in the middle of improving our phone systems to ensure this problem isn't an issue anymore. Kind regards, Paul Glister, Head of Business.

I had expected a better clean, the boot was not done and it wasn't pristine!

Service
Thank you for leaving your feedback. I am sorry to read the complimentary wash wasn't as expected. I will pass this onto the valeting company. Kind regards, Paul Glister, Head of Business.

Virtually no communication and no compensation. 6 weeks, to fix ANY problem with a car, is clearly ridiculous.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I can completely understand your frustration. I will pass this onto the senior service advisor and get him to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

I drove over to the dealership on a Monday morning so they could assess the damage. It took until the Friday of the same week to get a simple quote. I had to repeatedly call and finally demand a call back as all other messages were not returned.

Service
Thank you for leaving your feedback. I am sorry to read about your recent experience to us. I will get Neil Gowers, the aftersales senior service advisor to contact you to discuss this in further details. Kind regards, Paul Glister, Head of Business.

Courtsey car cancelled the day before service. Assured car would be ready by 3pm & taxi would collect me at 2.30pm. Didnt get picked up until 3.30pm, car ready at 4pm which made me late for work

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us and can completely understand your frustration. Kind regards, Paul Glister, Head of Business.

Although the service was otherwise excellent, the engineers were unable to do the re-mapping as promised, but stated that it would be done at the next service free of charge. It was not clear why it could not have been performed on this day.

Service
Thank you for your feedback. I am sorry to read that the updates of your map was not able to be carried out. We will endeavor this is completed on your next visit to us. I will pass your kind feedback onto the staff. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Fault rectified Good communication

Service
Thank you for the great feedback. I am pleased to read about your recent visit to us. Kind regards, Paul Glister, Head of Business.

I rank this purely on the actions of James at Cooper Reading. He did everything he could to unpick the mess the call centre had created when I booked the service. The call centre DOES NOT work. The information they give is inaccurate and unreliable.

Service
Thank you for your feedback. We will look into this for you. Kind regards, Paul Glister, Head of Business.

See above. Rattle not corrected.

Service
Thank you for your feedback. I am sorry to read about the rattle. At your convenience please do get your vehicle booked back in with us to have this rectified. Kind regards, Paul Glister, Head of Business.

Work on the car was done, slightly later than promised but I was kept informed and promised a loan car should it have gone on any longer than estimated.

Service
Thank you for your feedback. I am pleased to read about your recent visit to us and that you were to be kept mobile if there was to be a delay. I will pass your kind comments onto your service advisor and technicians. Kind regards, Paul Glister, Head of Business.

I must praise Nathan Westwood who looked after me during the service process. He was incredibly helpful, especially as I was struggling to get the courtesy car back in time.

Service
Thank you for your kind feedback. I will pass this kind feedback onto Nathan and the technician that worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Despite the delay being Coppers fault, the staff I dealt with could not have been more helpful. The fault here lies with either management not employing enough mechanics or BMW breaking down too often

Service
Thank you for your feedback. I am pleased to read your comments about our staff and team here at Cooper Reading. I am sorry to read you found it frustrating trying to get hold of a member of our team. I will be looking into this. Kind regards, Paul Glister, Head of Business.

As above, the car went in for a sit and wait. I had to leave the car and pick it up 2 days later. There were 3 broken parts: ( boost cable clip, some sort of pipe and oil filter housing). These all could be due to poor design.

Service
Thank you for you feedback. I am pleased to read you was very happy with the technician and the way we handled an unforeseen situation. Kind regards, Paul Glister, Head of Business.

Been taken good care by the team

Service
Thank you for your feedback. I am pleased to read about your recent experience with us. Kind regards, Paul Glister, Head of Business.

Good contact thought service to car and no surprises.

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great service you received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Same as above. Since then tried repeatedly to contact the after sales manager, each time tk be told he is either on a day off or 'on another call' so we leave our ohone numbers and have never had a call returned !

Service
Thank you for your feedback. I can completely understand your frustration with your recent visit to us. Sorry you did not feel the communication was not good enough, we will look in house to ensure this is sorted. Kind regards, Paul Glister, Head of Business.

Misleading sales process. Delivered a faulty car. Absolutely terrible communications.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us. I will be getting a member of our aftersales team to contact you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

If the question was service provided by Service Rep, then I am completely satisfied. However, the fault I brought my car in for, sunroof making flex noise is still there and is quite irritating.

Service
Thank you for taking the time to leave your feedback. I will pass this both onto the service advisor and the technicians. I am sorry to read no fault was found upon your first visit to us. I do hope we can rectify this on your next visit. Kind regards, Paul Glister, Head of Business.

I was satisfied with the service and don't have any suggestions to improve. It was a busy day so there were slight delays but nothing major.

Service
Thank you for leaving your kind feedback. I am pleased to read about your recent experience to us. Kind regards, Paul Glister, Head of Business.

Very thorough and reassuring. Liked the collection and delivery service - saves me a great deal of effort. Video inspection excellent. Took explicit note of everything I asked to be looked at.

Service
Thank you for your great feedback. I am pleased to read you enjoyed the video inspection of your vehicle and that the C&D came of a great help to you. Kind regards, Paul Glister, Head of Business.

because I didn't get updated when my car was ready. I also waited a long time from when I called breakdown service to when I had a replacement machine and could go to work (more than 4 hours).

Service
Thank you for your feedback. I am sorry to read about your experience with BMW Assist. I will pass these comments back to them for you. Kind regards, Paul Glister, Head of Business.

Polite staff, excellent work and charming info desk.

Service
Thank you for your feedback. I will pass your kind feedback and comments onto the team. Kind regards, Paul Glister, Head of Business.

Staff were excellent but the cleanliness of the vehicle after service was not good enough.

Service
Thank you for your feedback. I am sorry to read about your experience with the wash of your vehicle, I will pass your feedback onto the valeting team. Kind regards, Paul Glister, Head of Business.

Warranty repairs carried out without any quibble to a great standard.

Service
Thank you for your feedback. I am pleased to read you had a stress free experience with us. I will pass this feedback onto your service advisor and the team who worked on your car. Kind regards, Paul Glister, Head of Business.

Would have been 5 but for a part having to be ordered leading to a further visit

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent visit to us. Here's to the next 20 years! Kind regards, Paul Glister, Head of Business.

Great customer service and car was properly cleaned

Service
Thank you for your feedback. I am pleased to read about the great customer service you received. Kind regards, Paul Glister, Head of Business.

Reported problem with car on 31/12/18. Never received a call back. Eventually told unable to book the car in for diagnostics at Cooper Reading until 1st or 2nd week in February! Had car looked at by approved BMW independent garage

Service
Thank you for taking the time to leave your feedback. I have looked into this and can confirm the vehicle is back in with us to rectify and hopefully resolve the issue. Kind regards, Paul Glister, Head of Business.

They supply me the hire car wich was 3 series. In Begining they try to give me a city BMW 1 series. I am The ovner of 5 series

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I will be passing this onto Paul Smith, the aftersales manager to make contact with you. Kind regards, Paul Glister, Head of Business.

My under warranty car was there for seat replacement and it was initially told to me that would take 3 to 5 hours now it's almost a week and my car is still there .... absolute rubbish. Such things defame the band name.

Service
Thank you for leaving your feedback. I can completely understand your frustration and disappointment. We are continually working in house to provide the best customer service we can to our customer services. I will be passing these comments on. Kind regards, Paul Glister, Head of Business.

The initial experience was good but shortly ruined by a telephone call by Neil.

Service
Thank you for leaving your feedback. I am sorry to read about your experience with us. I will pass this onto Paul Smith, the aftersales manager to discuss this further. Kind regards, Paul Glister, Head of Business.

Repair was satisfactorily completed though it took one extra day to complete.My reason for only 4 stars is (1) obtaining another part that is called up in the repair process caused the delay (2) I could not find out the the real cause of the fault.

Service
Thank you for taking the time to leave your feedback. I will take your comments on board and pass them back to the team. Kind regards, Paul Glister, Head of Business.

Efficient and professional service.

Service
Thank you for leaving your kind feedback. I am pleased to read about your efficient and professional service with us. Kind regards, Paul Glister, Head of Business.

polite and professional

Service
Thank you for leaving your feedback. I am pleased to read about the polite and professional service you received from us. Kind regards, Paul Glister, Head of Business.

Actual service good but always impossible to get through to anyone on the phone!

Service
Thank you for your feedback. I am sorry to read the communication was poor on your visit to us. I will be relaying this back to the aftersales team. Kind regards, Paul Glister, Head of Business.

The servicing of my car was very good. I think the addition of a video from the technician is a nice touch.

Service
Thank you for your kind feedback. I will pass this back to your service advisor and technician. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I was initially given the runaround before a solution was found. Would have really appreciated honest fair and direct approach to dealing with the issue of my broken down vehicle.

Service
Thank you for your feedback. I am sorry your problem was not initially resolved but I am glad to read that the end result was satisfactory. Kind regards, Paul Glister, Head of Business.

Fixed the issue and timely communication

Service
Thank you for your kind feedback. I will pass your kind comments back to Nathan and the rest of the aftersales team. Kind regards, Paul Glister, Head of Business.

I feel that two of my tyres were wrongly replaced. If somebody bothered to phone me back and provide me with a video of the service, which I usually get but that was glaringly absent the last service, maybe I will feel different.

Service
Thank you for your feedback. I will be looking into this with your service advisor and technician. Kind regards, Paul Glister, Head of Business.

Even having the car for a second service visit, they wanted me to leave the car overnight to "let the glue dry" even though they've had the car all day for a second time... plus, they didn't even bother to clean the car.

Service
Thank you for your feedback. I can understand your frustration. I will get the aftersales manager, Paul Smith, to make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Cars have always been collected, serviced, cleaned and returned as agreed. The additional information provided by Cooper Reading on state of car and any advisory work is valuable as well.

Service
Thank you for leaving your comments. I am pleased to read about your recent visit to us. I will take the good feedback and pass it onto the aftersales team. Kind regards, Paul Glister, Head of Business.

Because following the car being booked in for a recall item, it broke down and was recovered to the garage. I called many times for an update and finally had a call 2 weeks later saying it was ready. Fuel leak also and recovered again

Service
Thank you for your feedback. I can completely understand your frustration and disappointment. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Efficient, comfortable waiting area and the service was quicker than expected

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your experience here with us. It is great to see you found the service to be efficient and it was done quicker than expected. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Good service, keep it up.

Service
Thank you for your feedback. I am pleased to read about the good service you received from us. Kind regards, Paul Glister, Head of Business.

Generally good service but it's expensive for repairs

Service
Thank you for leaving your feedback. Unfortunately, our prices are set by BMW UK and are non negotiable within the dealership. I will pass your kind comments regarding the good service and excellent staff back to the relevant members. Kind regards, Paul Glister, Head of Business.

Would have been 5 stars if the car was ready for collection when I got there, and there was a mark on the front passenger seat!!!.......

Service
Thank you for your feedback. I can completely agree you should have been kept up to date and informed at all times regarding your vehicles status and I can only apologies for this not happening on this instance. I will be taking this up in house to ensure your next visit is a lot better. Kind regards, Paul Glister, Head of Business.

As above as well as your car collect service

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great experience you had with us here. I will pass your kind comments onto your service advisor, Jessica Simmonds. Kind regards, Paul Glister, Head of Business.

Pleased with my recent health check however it took slightly longer than anticipated (around 2 hours). That’s the reason for not giving 5 stars. Apart from this everything else was good.

Service
Thank you for taking your time to respond and give us your honest feedback. I am sorry to read you was here with us slightly longer than anticipated. We do always aim to stick to the timeframes in which we quote, however this isn't always possible. Kind regards, Paul Glister, Head of Business.

I am a regular customer and each visitis as it should be and no hassle.

Service
Thank you for your feedback. I will pass these kind comments onto your service advisor and the team that worked on your car. Kind regards, Paul Glister, Head of Business.

Would have been 5 stars, but the loan car I booked was not available.

Service
Thank you for you feedback, I am sorry to read the loan car you booked was not available on the day. I will look into this. Kind regards, Paul Glister, Head of Business.

I needed a headlight bulb replacing.1. It's crazy that this can't be done by the driver2. You didn't have the bulb, even though you sold me the car, so, and I'd given you at least a week's notice3. Eventually, you found one so it was completed

Service
Thank you for your feedback. Unfortunately, it is not possible to have all stock available in our dealership for all the models of cars we sell, however, we do try our very best to have this ordered and with us within 24 hours of placing the order. I will take your comments on board. Kind regards, Paul Glister, Head of Business.

Service was excellent. If you could have added a couple of actual desks in the lounge to work on that would be great but I managed fine with the high top bench against the wall to be honest.

Service
Thank you for leaving your feedback. It is great to read the experience you recently had with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

MOT completed on time, fair price, polite staff and pleasant environment

Service
Thank you for your feedback. I am pleased to read your MOT was completed on time at a fair price. I am also glad to read about the polite staff and pleasant environment you experienced with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Took longer than planned which left me rushed to get away on time.

Service
Thank you for leaving your feedback. I am pleased to read about the helpful, professional and polite experience you received from us. I will pass this comment back to the aftersales team. Kind regards, Paul Glister, Head of Business.

Very difficult contacting service Pre appointment to tell of repair work required.Website booking clunkyGreat video from mechanic showing damage to tyre. Poor that my message to replace wasn’t actioned. Spent +3 hrs next day to fix at kwik fit

Service
Thank you for taking the time to leave your feedback. I am sorry to read your messages from the front of house to your advisor was not passed on, neither did the message on the video get relayed back. I can understand your frustration. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Quick

Service
Thank you for your kind feedback. I will pass your comments back to the showroom hosts and the rest of the team. Kind regards, Paul Glister, Head of Business.

There was damage to the rear offside tyre. Cooper should have discussed this with the leasing company and sorted out a fix for it. Moreover, this was not noted on the written service report and they made no effort to discuss the matter with me.

Service
Thank you for your feedback. I can see the damage to your tyre has been written up on your vehicle health check. Unfortunately, we are restricted on replacing tyres on lease cars. Kind regards, Paul Glister, Head of Business.

Only issue is that I was given no indication of when my car would be done.

Service
Thank you for your feedback. I am sorry to read you was not told when to collect your vehicle from us and our communication was not up to our usual standards. I will look to address this matter in house to ensure it does not happen again. Kind regards, Paul Glister, Head of Business.

Service completed on correct day; car available prior to the time advised when booked in; video of under vehicle check always helpful

Service
Thank you for your feedback. I am pleased to read about your recent service with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Everything was completed in a very efficient and friendly manner

Service
Thank you for taking the time to leave your feedback. I am pleased to read everything was completed and to your satisfaction. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Great communication and their ability to react to my changing needs

Service
Thank you for taking the time to leave your feedback. Unfortunately, our availability does get booked up as a main dealer. Kind regards, Paul Glister, Head of Business.

Customer Service is really exceptional. Team welcome you when you get there and keep you posted as work progresses. I am not alone, as other customers with repairs equally really happy being kept informed Well done to Chris I’m Mini :-)

Service
Thank you for taking the time to leave your feedback Mr. Holmes. I will pass your kind comments back to Chris and the rest of the aftersales team. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Johnathon the sales guys was top class.

Sales

wonderful experience, my salesman Jonathan Hood was quite youthful but very mature in attitude, extremely helpful

Sales

Turned around very quickly without any impact on my work.

Sales

Excellent client handling by Francis Reed

Sales
Thank you for your positive feedback. It's great to see that Francis provided you with an excellent sales experience and I will pass your comments onto him. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

A great experience at Cooper Reading, predominantly down to Amy! What a star! Test drives were offered, and all efforts made to find the right car. The experience, the discounts offered, along with the brand promotion made the deal right for us.

Sales
Thank you for your fantastic comments. It's great to see that you enjoyed your experience here with us, and that Amy provided you with a smooth and accommodating service. I will happily pass your comments on to her and the rest of the team here at Cooper Reading BMW. Kind Regards, Paul Glister, Head of Business.

It was important to me to collect the car within a timeframe so I could do so with my best friend. This may seem trivial but Jonathon Hood clearly was how important to me it was, he went above and beyond to ensure I was able to do so even collecting

Sales
Thank you for this excellent review. I am very happy to see that Jonathan provided you with such a positive sales experience here with us at Cooper Reading. I will pass your comments on to him, and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Adnan from Coopers Reading was amazing and very patient. Could not ask for anyone better or more knowledgeable

Sales
Thank you for this excellent review. I am pleased to read that Adnan and our team here at Cooper Reading provided you with such a great sales experience. I will happily pass your comments on to Adnan, and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Functional in all aspects

Sales
Thank you for your positive comments. I will happily pass your feedback onto our team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

5 star service, kept fully informed through the process. When problems arose Francis sortedmthings out quickly.

Sales
Thank you for this excellent review. It's great to read that Francis and the team provided you with such a relaxed and positive buying experience. I am pleased to see you're enjoying your new car and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Attentive professional customer service from start to car pick up.

Sales
Thank you for this excellent review. It's great to see that Jason and the rest of the team provided you with such a positive sales experience and I will happily pass your comments along to them. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Salesman was efficient and courteous but the attempt to sell and justify add on products is cringeworthy

Sales

Terrible sales experience, culminating in a car that still isn't fully functional.