What can I say? I'm always satisfied with the service I get at Cooper BMW Reading.

My car was booked in to repair a gearbox oil leak. I took the day off work as you could not provide a courtesy car. You had the car at 8.30am and at 5pm I received a phone call to say you had not had time to look at it.

I booked online then received an email Email appeared to have blank fields ie missing data and none of the images only placeholders which looked poor

The service from Cooper was very good however I was disappointed with the courtesy Car I received from Enterprise in Reading. it took a number of hours to be provided and I ended up with a Renault Clio as they had no BMWs. very poor experience.

Please see above. The car came back without being valeted and there was dust from body repair over interior of windscreen, together with boot marks on carpet and driver door card.

Needed to replace tyres which I should have done prior to MOT and therefore had to make two trips.

Did what I wanted when I wanted and as quickly as they could as I was waiting on site

Went in with three issues and only one fixed

Even though there was a mix up between what time I had booked the fast lane service for (08:15) and what was given (13:15) the team moved things around to accommodate as best as possible.

Effective and efficient - ultimately an excellent job. Just a pity I had to insist on the obvious.

There was a significant scuff to one of the car wheels and a deep cut in the tyre sidewall, the cut was either missed during the inspection or the damage was caused while the car was being returned. (I don't know when the damage occurred)

All the people my wife and I came into contact with at Cooper Reading were helpful. The car was delivered when promised and the handover was a pleasurable experience.

Jonathan Hood my sales rep was great.

As above, the service truly felt above and beyond. Would definitely recommend BMW to any friends or family in the market for a new car. I felt very looked-after.

Jason Wright exceeded our expectations and customer services, he made the purchase of our X3M and part Exchange of our X5 so simple and stress free.