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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Rebecca Mileham

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite staff and entirely satisfactory work done.

Service
Thank you for your feedback. I am pleased to read about the good service you received from us and you was entirely satisfied with the work carried out on your car. Kind regards, Paul Glister, Head of Business.

Mark is very customer oriented and gives good service. he has been my service contact from the start and it is good to have this sort of continuity.

Service
Thank you for your feedback. I will pass these comments back to mark, your service advisor. Kind regards, Paul Glister, Head of Business.

For having to waste my Saturday on a Pre booked Service & MOT that shouldn't have taken 4.5 hours to complete.

Service
Thank you for leaving you recent feedback. I am sorry to read about the delay in why your vehicle took so long. This is a problem we recommend for future reference taking up with your service advisor on the day to have possibly prevented or reduced the waiting time. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Wheel change carried out swiftly, great communications. Made to feel very welcome in the dealership.

Service
Its great to read about your recent visit to us. We do aim for a quick turn around with our wheel swaps and I'm pleased to read you were made welcome while you waited. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Good service

Service
Thank you for your feedback. I am pleased to read about the good service you received from us. We do encourage to book in advanced for loan cars due to the availability we have. Kind regards, Paul Glister, Head of Business.

I've had a seat belt problem since I bought this car last year and was told by the dealer that I can go to any BMW dealer and it'll be fixed. Now in Reading, the dealer refused to fix it as they couldn't find it then. But I do have videos myself.

Service
Thank you for your feedback. Although you can go to any BMW dealership, we do recommend you go back to where you brought the vehicle when you have any underlying issues. This means the branch will have built a connection with you and know your problems also from the beginning. Kind regards, Paul Glister, Head of Business.

A full range of cars to look over, an hour or more spent catching up and being given the latest on the G20, other series etc. It's a top notch facility with top notch people.

Service
What great feedback! Thank you for all your kind words and comments. We respect your full commitment to us here at Cooper Reading BMW and value you as a repeating customer. Kind regards, Paul Glister, Head of Business.

Car was collected and returned on time No problems detected

Service

The car was not fixed and they just blamed it on the spacers. I took it to an independent dealer and they said it was the Top Mounts! nothing to do with the spacers.

Service
Thank you for your feedback. I am sorry to read about your recent experience to us, this is not something we expect and it will be dealt with in house. I have passed this onto our senior service advisor Neil Gowers, who will make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Polite staff, gave time estimate for completing work but then exceeded expectation by completing work sooner. Nice place to sit and work and have a coffee whilst waiting,

Service
Thank you for your feedback. I am pleased to read about your recent experience to us and that you enjoyed our coffee bar area. I will pass your kind feedback onto your service advisor who looked after you. Kind regards, Paul Glister, Head of Business.

No surprises regarding necessary work and it's cost.

Service
Thank you for your feedback, I am pleased to read you enjoyed the professional service you received from us. Kind regards, Paul Glister, Head of Business.

All boxes were ticked, MOT done, service done, tyre swap done, car cleaned, credit from previous tyre swap applied .... Long wait but no courtesy car available

Service
Thank you for leaving your feedback. Courtesy cars are available but are also extremely popular and do involve getting you appointment booked in advanced to ensure you have one secured. We only have a limited amount available daily and once booked they are hard to come by on the day. Kind regards, Paul Glister, Head of Business.

Could not think of anything that could be better.

Service
Thank you for your feedback. It is great to read about the service you receive from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I was advised of work to be done. Service area had coffee etc for my wait. Dissapointed that the navigation mapping software was not upgraded as standard given still in warranty. Advised should have booked this. Will do next year.

Service
Thank you for your feedback. I am pleased to read about your recent visit to us. It is great to read you were booked in and had your follow up emails. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Because it was a very professional service.

Service
Thank you for taking the time to leave your great feedback. I am pleased to read about the professional service you received from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Not good service at all I was not even walked to the car

Service
Thank you for your feedback. All of our service advisors are trained to walk all customers to there vehicles and I will be making sure this is took up in house. I am sorry this was not done on this occasion. Kind regards, Paul Glister, Head of Business.

Customer service is poor...not enough focus on the customer who has probably had to rearrange their diary to drop the car off on the booked in day and time. For a premium brand they have poor customer service and aftercare.

Service
Thank you for leaving your feedback. Unfortunately, it does only take one vehicle to have a set back to have a knock on effect with the rest of the work we have in for the day. We do keep all our customers up to date and do call to keep you updated so that you are not disappointed at the end of the day. I will look into this for you. Kind regards, Paul Glister, Head of Business.

The experience was very good.

Service
Thank you for your feedback. I am pleased to read about the great service you received from our team. I will pass your kind comments on. Kind regards, Paul Glister, Head of Business.

After checking in at reception I was kept waiting for a while and when I went back to reception to see what was happening I found out that my arrival had not been passed on the attendant dealing with my vehicle.

Service
Thank you for your feedback. I am sorry to read there was some sort of miss communication regarding our reception team. We will be dealing with this in house, thank you for bringing this to our attention. Kind regards, Paul Glister, Head of Business.

I rang on 5 separate occasions to arrange a 3 year service plan. Nobody ever called me back. 1st service and a boot lock & USB port fix took 6 days to complete! The first day my car didn't even get into the workshop! Ordering parts took extra day.

Service
Thank you for taking the time to review your car and leave your feedback. We can book you in for a free of charge appointment with our product genius who can go through all the gadgets on your vehicle with you. If this is something you are interested in please do call us on 01189 500100. Kind regards, Paul Glister, Head of Business.

Sometimes things go wrong, Jessica helped to resolve this for me, it was a bit inconvenient for me, but overall i'm completely satisfied due to the way Jessica handled this, thank you.

Service
Thank you for your kind feedback. I will be sure to pass your kind comments back to Jessica. We look forward to seeing you soon. Kind regards, Paul Glister, Head of Business.

I was greeted by a dedicated member of the service team, Mark Williams, who treated me with courtesy and was most helpful with the arrangements.

Service
Thank you for your feedback. We would love to hear more from you regarding the booking process of why you prefer booking through us rather than our bookings team. If you have time we would love to hear it. Kind regards, Paul Glister, Head of Business.

Helpful and honest staff and the card issues were quickly resolved

Service
Thank you for leaving your feedback. I am pleased to read about the helpful and honest service you received from our team. We look forward to seeing you again shortly. Kind regards, Paul Glister, Head of Business.

Very happy with the assistance

Service
Thank you for leaving your feedback. I am pleased to read you were very happy with the assistance you received from the team here with us and that the service and time scale was to standards. Kind regards, Paul Glister, Head of Business.

Quick, easy, nice environment for me to set up shop and work. However... more expensive than a normal MOT

Service
Thank you for your feedback, I am pleased to read about your nice quick and easy service you had with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I am not sure but is it because of my ethnicity you never bothered to give the required customer service. You kept me in the dark and didn't keep me updated on the situation. You did not even attempt to rectify even after my call on the 2nd April.

Service
Thank you for your feedback. I am sorry to read about your recent experience to us. I can completely understand your frustration. Please be rest assured that here at Cooper Reading BMW/MINI we treat all our customers as equals and take no tolerance to any sort or form of racism. Kind regards, Paul Glister, Head of Business.

Not very, again after coming out of repair I have oil footprints on the carpets. You state there was nothing wrong with it, but it would not vcharge on two seperate chargers. Equally I tried at different vehicle on my charger and it worked perfectly.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent service with us. I have passed this onto our Senior service advisor who will make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Rather surprised with progress, as the car went in at 08.20 but not until mid afternoon did I get the call to say the car was just going in for the service. Why do you need the car for so long? it was ready shortly after 17.30 Very good clean though

Service
Thank you for your feedback. All advisors will give you a call to update you on the progress of your car throughout the day. I am pleased to read about the complimentary clean on your car, I will pass this feedback onto the valeting team. Kind regards, Paul Glister, Head of Business.

For the reasons above. I often ring and am told the person is unavailable and will call back but I have never had a call back. On the outside everything looks very lovely and smart with a great showroom but underneath the system falls short.

Service
Thank you for taking the time to leave your review with us. I am sorry to read about your recent visit to us, I can completely understand your frustration. I will look into this for you. Kind regards, Paul Glister, Head of Business.

See above. The service consultant didn't seem to realise I had the ACE already despite me making that very clear when booking. He said the price was wrong and that I'd probably have to leave the car overnight which meant I had to cancel meetings.

Service

Better working area for drop in visits would be good. Table with desk chairs and a power socket rather than a bar stool type area.

Service
Thank you for your feedback. We do have power sockets and a desk area to work in up on our middle floor. Just mention it next time and your service advisor would be more than happy to show you where. Kind regards, Paul Glister, Head of Business.

Although the transaction was well done - the tyres and switch replaced - the service was appalling. Constantly having to phone an automated service that then told me nobody was available and then being delayed over an hour and a half.

Service

Good customer service and got looked after well.

Service
Thank you for your feedback. I am pleased to read about the good customer service you received and that you were very well looked after! Kind regards, Paul Glister, Head of Business.

Car booked in for service and MOT for 9.30am. Told it would be 'about 2 hours'. Four and a half hours later the car was returned, but not valeted. No explanation or apology or updates whilst I was waiting. And a bill for £550. One star is too many.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us and can completely understand your frustration. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Job was done well but taking much longer than the 'around 2 hours' expected.

Service
Thank you for taking the time to leave your feedback, I am sorry to read you service took longer than the 2 hours you were expecting. I will be looking into this matter for you. Kind regards, Paul Glister, Head of Business.

Vehicle returned clean inside and out, very quickly dealt with upon arrival.

Service
Thank you for leaving your review. I am pleased to read your vehicle was returned being cleaned inside and out and you was dealt with quickly upon arrival. Kind regards, Paul Glister, Head of Business.

Happy to help

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your great experience to us. I will pass your kind comments back to your service advisor. Kind regards, Paul Glister, Head of Business.

Car MOT on time; good ambience to sit and wait; refreshments and can watch news channels on tv; computer ports etc

Service
Thank you for your feedback. I am pleased to read about the great service you received from us and you enjoyed the while you wait service. I will take your comments on board regarding the phone systems. Kind regards, Paul Glister, Head of Business.

My agreed collection time was delayed mainly due to the site was heavily congested and my BMW got blocked in by a vehicle that had its keys misplaced. However my BMW was nicely cleaned as usual.

Service
Thank you for leaving your feedback. I am sorry to read you had to wait for your vehicle to be driven out the front from our multi story car park. We do aim to have this ready and waiting for you on the forecourt but due to unforeseen circumstances this isn't always possible. I will look into this for you to stop this from happening in the future. Kind regards, Paul Glister, Head of Business.

Quality of service was acceptable, but customer contact beforehand was incredibly poor (see next box) and my request when I dropped off the car for a SMART repair quote and touch-up paint was ignored.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about the communication issues between you and your service advisor. I will be looking into this for you. I am pleased to read your service was just exactly as you expected. Kind regards, Paul Glister, Head of Business.

cooper Reading have always been very helpful

Service
Thank you for taking the time to leave your feedback with us. I am pleased to read about your recent visit to us. It is great to read how helpful our staff were with you. I will pass your feedback onto your service advisor and the team who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Very bad customer service . I had the car service done and they gave key at front desk and didn't even bother to explain

Service
Thank you for your feedback. Please do make sure you come to the front desk once arriving to make sure your service advisor is noted you are here. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Cooper Reading customer service has been disappointing of late, eg changing my ownership of my car to someone else, taking time to rectify this, and failing to update the computer after my Service.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I will be looking into this for you. Kind regards, Paul Glister, Head of Business

slick but personal service

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your personal service with us and that the communication was great between yourself and your aftersales advisor. Kind regards, Paul Glister, Head of Business.

great team, all wanted to show they care.

Service
Thank you for your feedback. I am pleased to read you enjoyed your experience to us and you found our team to be great. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Adam was brilliant and really helpful

Service
Thank you for your feedback. I am pleased to read Adam was great. I will pass your kind comments back to him. Kind regards, Paul Glister, Head of Business.

Good Service - I forgot the name of the person who was in managing service - he was brilliant!

Service
Thank you for your feedback. I am pleased to read about your visit to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Completed service on time, although how long the service would take differed to what I was told on the phone to what I was advised on arrival. However, it was actually completed in the time told on the phone once queried.

Service

It took a week and well over a dozen phone calls to change a tyre.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us and can completely understand your frustration. I have passed on your feedback to our senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Kept informed throughout the day, work completed as expected

Service
Thank you for taking the time to leave your feedback. I am pleased to read you enjoyed having your car taken to and from your address with no hassle and everything went smoothly as expected. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I was not kept informed by the service advisor, who repeatedly promised to ring me back when I begged to know what was happening, but repeatedly failed to. Treated with utter disdain, no information. There is a poison in the service advisor team.

Service

Everything was done fine.

Service
Thank you for your feedback. I am pleased to read everything was done as expected. Kind regards, Paul Glister, Head of Business.

Issue was resolved and car was returned in an excellent state.

Service
Thank you for leaving your feedback. I am sorry to read about the confusion over the time slots with regards to the online booking. I will be looking into this for you. On the other hand, I am pleased to read about the general experience with the staff. Kind regards, Paul Glister, Head of Business.

The level of service was great

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great level of service you received from us and the excellent service you received. Kind regards, Paul Glister, Head of Business.

The wait time to give the car to BMW is still too long

Service
Thank you for your feedback. Unfortunately our retailer does get booked up extremely quickly. We do recommend booking your appointments way in advance to avoid disappointment. Kind regards, Paul Glister, Head of Business.

Very professional as always.

Service
Thank you for your kind feedback, I am pleased to read about the very professional service you received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

See note above. The dealer has offered to remove the dash board to try and solve the creaking but I am concerned this will only make it worse. The other 2 problems on the most recent booking have not been solved either.

Service
Thank you for your feedback. We do always recommend taking the vehicle back to where you brought it from if you find you are having continuous problems with it. They may be more aware of the underlying issues. Kind regards, Paul Glister, Head of Business.

as above. only criticism was as the last time. all the chair settings and steering wheel position were completely reset, scuff marks were on the inside of the door from the cleaning and a wiper blade replacement appointment became a winter service.

Service
Thank you for your feedback. I will most defiantly take all your comments on board for future plans. Kind regards, Paul Glister, Head of Business.

Vehicle ready as quoted clean and tidy

Service
Thank you for the great feedback. I am pleased to read about your super service, easy booking and that it was quoted clean and tidy as expected. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

See above. After telling us it would take four weeks or more it took less than a week so we wouldn't have bothered with the hire car - which was swapped as they didn't have an equivalent.

Service
Thank you for taking your time and leaving us feedback. I am sorry to read about your recent experience to us, I can completely understand your frustration. I will be getting our senior service advisor Neil Gowers to contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

Service rep Mark Williams was proactive to call to inform the safety recall work needed to be done and he has managed the situation professionally in the afternoon when there was a confusion if the work was done or not.

Service
Thank you for your feedback. I will pass this back to your service advisor. Kind regards, Paul Glister, Head of Business.

Reasonable price, quick process

Service
Thank you for your feedback. We do offer lifts to the town center but anything closer we do consider walking distance as its within 1.5 miles. Kind regards, Paul Glister, Head of Business.

They kept me well informed.

Service
Thank you for your kind feedback, I am pleased to read about your recent visit to us. Kind regards, Paul Glister, Head of Business.

Firstly it was a long time before I could even get an appointment and when I went to fetch the car 24 hours later it was blocked in and nobody showed any urgency in retrieving it.

Service
Thank you for your feedback. I am sorry to hear about your recent experience to us. Please can I reassure you that even though you may not see the urgency of our staff trying to move your car front of house, that they are working constantly ,quickly and safely as possible to retrieve your vehicle behind the scenes. Kind regards, Paul Glister, Head of Business.

Although the car was cleaned outside it was not internally

Service
Thank you for your feedback. I will take your comments on board and pass them back to the valeting team. Kind regards, Paul Glister, Head of Business.

Service great, good video from technician with great sound quality. Fair price etc, all good.

Service
Thank you for your great feedback. I am really pleased to hear about your recent visit to us. I will pass this feedback on to all members of staff who looked after your vehicle. Kind regards, Paul Glister, Head of Business.

Appreciated the high level of customer service and being shown the new Z4, with the offer of a test drive of the new Z4 model.

Service
Thank you for your great feedback. I will pass this onto your service advisor. Kind regards, Paul Glister, Head of Business.

Great communication friendly staff great loan car service mot and warranty work done well

Service
Thank you for your feedback. I am pleased to read about the great communication you received from our friendly staff and that you enjoyed your loan car. I am also pleased that the service mot and warranty work carried out to your vehicle was all done well. Kind regards, Paul Glister, Head of Business.

helpful and attentive

Service
Thank you for your feedback. I am pleased to read about your helpful and attentive service with us. I will take your comments on board regarding the daily paper. Kind regards, Paul Glister, Head of Business.

Good service although £300 for an oil change seems high. Private owners i.e. not a company car used to get a discount on servicing.

Service
Thank you for your feedback. Unfortunately the prices are set by BMW and are non negotiable. We suggest getting a quote first so that your invoice is as expected. Kind regards, Paul Glister, Head of Business.

Good experience

Service
Thank you for your great feedback. Kind regards, Paul Glister, Head of Business.

Very good but could improve with their communication on progress of work on car.

Service
Thank you for your kind feedback. I am pleased to read we were very easy to do business with and helpful. We look forward to your next visit. Kind regards, Paul Glister, Head of Business.

Don't own a bmw

Service
Thank you for your feedback. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Friendly, great communication and fast turnaround.

Service
Thank you for providing us with your feedback. I am pleased to read about your friendly, great fast turnaround service with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I felt the time my MOT took was too long in comparison to other garages I have been to before. I was at the garage for 1 hour & 50 minutes with my 5 month old for a 'Sit and wait' MOT where I specifically asked for it not be washed or a health check.

Service
Thank you for your feedback. I will be looking into this for you and getting our senior service advisor, Neil Gowers, to make contact to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Problem with car is still not fixed

Service
Thank you for your feedback. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Josh was brilliant with keeping me informed about the work on my car, and the car was fixed within the timeframe agreed, and now works wonderfully

Service
Thank you for your great feedback. I will pass your kind comments back to Josh. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

The Car DID NOT GO TO COOPER READING. THE PROBLEM WAS DEALT WITH BY DEALING WITH SYTNER MAIDENHEAD QUICKLY.

Service
Thank you for your feedback. I will be looking into this matter. Kind regards, Paul Glister, Head of Business.

Good communication with customer and feel respected/valued.

Service
Thank you for your feedback, I am pleased to read about our good communication with yourself and that you feel respected/valued. Kind regards, Paul Glister, Head of Business.

I had MOT, end of warranty check end change of break fluid. The MOT was done first and highlighted a problem with the front breakpad sensor. This went on the MOT advisory sadly. Then everything else was done including replacing the breakpad sensors..

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent experience to us, we value your custom as a returning customer and look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Comfortable waiting area, on time as usual

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent experience to us. It is great to read about our comfortable waiting area and that the timing was just as you expected. Kind regards, Paul Glister, Head of Business.

Arrangements for servicing the car are made very efficiently. On return, the car's performance is excellent,and it has been cleaned very well inside and out.

Service
Thank you for leaving your feedback. I am pleased to read about the efficient service you received from us and you are pleased with your excellent vehicle. I will pass this kind feedback onto our team. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Car was not looked at for a couple of weeks due to volume of work in the garage. Very little updates provided - several calls required to sort hire car with Enterprise

Service
Thank you for taking the time to leave your feedback. I will pass your feedback onto your service advisor and the rest of the team. Kind regards, Paul Glister, Head of Business.

They were expecting me, took the car straightaway. Cleaned it beautifully. Only downside was I hoped they may be able to pick it up from my home but they had no availability before my MOT was due.

Service
Thank you for your feedback. Unfortunately we do have extremely limited availability on our collection and delivery service and our loan car fleet. As you can imagine these services are very popular across our customers and do get booked up well in advance. Kind regards, Paul Glister, Head of Business.

Excellent service at Cooper BMW as always.

Service
Thank you for leaving your feedback. I will take your comments on board. Kind regards, Paul Glister, Head of Business.

Almost completely uncontactable. Phone number goes through to a call centre, where they are reluctant to go and find out answers. Always promised a call back but after 24hours+ waiting we always had to do the chasing. Told they forgot about our car.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I can completely understand your frustration within the matter and will be passing this onto the Aftersales manager to make contact with yourself. Kind regards, Paul Glister, Head of Business.

I have notified the service team about a fault in boot door which never worked since I bought the car in October 2018 but the service manager said I should have notified it as soon as I am aware of it.

Service
Thank you for your feedback. I am sorry to read about your experience to us. We will look into this to find out what was said by who and will be in contact with yourself shortly. Kind regards, Paul Glister.

Excellent service, showroom is a good place to wait, my son had a great time exploring the range of cars. Staff were polite and friendly. Only improvement, service could be a little faster.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about the excellent service you received and that you and your son thoroughly enjoyed exploring our showroom. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I originally purchased my car from this dealer and it wasn't a great experience. Given I am currently working close by, I thought I would try and use them for servicing/warranty repairs rather than use my local dealer. Overall, a very poor experience

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us, I can completely understand your frustration. I will pass this onto the senior service advisor, Neil Gowers to make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

GOOD CUSTOMER SERVICE FROM AFTERSALES SEVICE ADVISER PLEASURE TO DEAL WITH

Service
Thank you for your feedback. I am pleased to read you was happy and impressed with your recent visit to us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Perfect service - easy to deal with, completely friction free - as smooth as my BMW ride :)

Service
Thank you for taking the time to leave your feedback with us. I will pass your kind comments onto your service advisor and the team who worked on your car. Kind regards, Paul Glister, Head of Business.

Although the car was generally cleaned, there were quite a few patches that they'd missed. Maybe they cleaned it in a dark area as the places they missed were the lower doors and lower part of the rear bumper.

Service
Thank you for your feedback. I am sorry to read the wash wasn't up to your standards. I will pass this feedback onto the valeting company. Kind regards, Paul Glister, Head of Business.

Service provided good enough including support from Mark who dealt with us. However due to comments in question 1 not quite the great overall service I anticipated with bmw.

Service
Thank you for your feedback. I will be looking into this for you to ensure your next visit is a lot more positive. Kind regards, Paul Glister, Head of Business.

AC cracked despite less than 40k miles had issue with Pedestrian protection system Replaced parts same issue week later expense replacing more parts same issue 2 weeks later Still no cause, you guys are the sole reason i sold it. wont buy BMW again

Service
Thank you for taking the time to leave your feedback. I have passed this onto Neil Gowers, our senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Not happy with being given the run around " right hand not sure what the left hand was doing. "

Service
Thank you for your feedback. Sorry to hear about your experience with us. Unfortunately, our average lead times on bookings are roughly one month in advance so to accommodate and get your vehicle into us as soon as possible our emergency breakdown team can be of assist. I will pass your feedback on. Kind regards, Paul Glister, Head of Business.

Video was really useful. Service fine too

Service
Thank you for taking the time to leave your feedback. I will pass your kind comments onto the aftersales team looking after you. Kind regards, Paul Glister, Head of Business,

It took to long.

Service
Thank you for taking the time to leave your feedback. Unfortunately our loan car fleet is at full capacity. We do offer lifts to reading train station twice a day to accommodate as many of our customers as possible. Kind regards, Paul Glister, Head of Business.

We communicated in person, by phone and email over severall months with Francis before and after we had decided on a BMW car and at all times he was engaging and helpful. Likewise following the purchase of the car.

Sales

The communications were great and the expectations of the car were met.

Sales

Had a good experience overall and when an issue did come up they were able to deal with it and compensate me too for my time etc. went the extra mile to make sure i was happy and even afterwards

Sales

Manager and sales representative has been very helpful.

Sales

The BMW sales team, particularly Tristan, where professional, friendly and quick in responding to questions. Fantastic overall.

Sales

Adnan and Francis were excellent

Sales

The service I was shown when first walking into the showroom was good.

Sales

Excellent service with regular updates. Great car, amazing handover, very pleased with the entire experience Thank you!!

Sales

Well informed of the status and excellent service upon delivery

Sales

Great service and the sales rep zsolt was brilliant

Sales
Thank you for this great review. I am pleased to see that Zsolt provided you with such excellent service, I will happily pass your comments along to him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Would have been 5 stars, but follow up after the sale hasn't happened. I was promised a call about gap insurance and a free keyring!

Sales
Thank you for this review. I am disappointed to read that our sales team failed to contact you regarding the purchase of gap insurance and your complimentary key ring, I can understand your frustration. However, I am happy to see that you were pleased with the service that our team provided, and thank you for recommending us. Kind Regards, Paul Glister, Head of Business.

Very happy

Sales
I am sorry to see that you had to complete the finance documents a few times before taking your new car, I can understand how this would be an inconvenience. But despite this, I am pleased to see that you're enjoying your new car and that you received great service. Kind Regards, Paul Glister, Head of Business.

They were always helpful and communicative

Sales
Thank you for your comments. I am happy to see that you found our team here at Cooper Reading helpful, and they communicated well with you. Kind Regards, Paul Glister, Head of Business.

This would have been full marks but a mistake was made and my car has not got the specification I requested

Sales
Thank you for taking the time to leave this review. I regret to read that there was a mistake made with the specification on your new vehicle, I can understand the frustration. However, I am pleased to see that our sales executive Enaam provided you with such an accommodating service that made this experience enjoyable. I will pass your comments onto the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Hand over was underwhelming. System needed updating. It wasn't an event as friend have experienced at Mercedes and Audi on purchase of a new car. Disappointing handover. Buying experience was good

Sales
Thank you for this review. I regret to see that you found your handover disappointing in comparison to other manufacturers, I apologise for this, however, I am glad to see you did enjoy the buying experience. Kind Regards, Paul Glister, Head of Business.

Purchase and delivery went smoothly. Francis Reed handled the sale very well.

Sales
Thank you for these great comments. I am pleased to read that our sales executive Francis Reed provided you with a professional and accommodating buying experience. I will pass your feedback on to him and the rest of the team here at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I was very impressed with the customer service received.

Sales
Thank you for this excellent review. It's great to read that you were highly impressed with the service that was provided. I am happy to see you're enjoying your new car and I will pass these comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

I found the sales person to be unhelpful, pushy and at times quite rude.

Sales
I regret to see that you found your experience with us uncomfortable and that you found the sales executive looking after you impolite and unaccommodating, I apologise for this. However, I am pleased to see that you are enjoying your new vehicle. Kind Regards, Paul Glister, Head of Business.

Sales man spent time going through everything with us. Offered us coffee and handed the car over in a very personalised way ... with a lovely bunch of flowers!!

Sales
Thank you for taking the time to leave this great review. It's great to see that you were well looked after during your time with us at Cooper Reading BMW. I will happily pass your comments along to our team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

very good communication throughout the process

Sales
Thank you for this positive review. I am happy to see that you were provided with such great service by our sales team here at Cooper Reading. I hope you're enjoying your new car and I will pass your feedback onto the team. Kind Regards, Paul Glister, Head of Business.

The experience from beginning to end was stress free as a result of the professionalism of the team at Cooper Reading

Sales
Thank you for this excellent review. I am pleased to see that our team here at Cooper Reading made your buying experience easy and stress free. It's great to read your feedback about our sales executive Francis Reed, I will pass your comments onto him. Kind Regards, Paul Glister, Head of Business.

Despite an appointment, LOTs of hanging around with no explanation why , which made us feel that our time wasn't important . The whole process took about 90 minutes.

Sales
I regret to see that you were left waiting around after arriving at our dealership and this made you feel like we did not value you time. However, I am pleased to see that you were kept informed throughout the process. I hope you're enjoying your new car and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

It was a professional service where I was treated properly. It wasn't a 'hard sell'.

Sales
Thank you for taking the time to leave this great feedback. I am glad to see that our team provided you with an efficient service that lead to a smooth buying experience, I will happily pass your comments along to them. Kind Regards, Paul Glister, Head of Business.

All the staff at Coopers cars Reading were great - helpful and friendly

Sales
Thank you for this positive review. I am pleased to see that you found our team here at Cooper Reading friendly and accommodating. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Johnathon the sales guys was top class.

Sales
Thank you for your positive feedback. It's great to see that you received such great service from Jonathan and the rest of our team here at Cooper Reading, I will happily pass your comments along to them. Kind Regards, Paul Glister, Head of Business.

wonderful experience, my salesman Jonathan Hood was quite youthful but very mature in attitude, extremely helpful

Sales
Thank you for this excellent review. I am very happy to read that our sales executive Jonathan Hood provided you with such a professional experience. I will pass your comments onto him and the rest of the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Turned around very quickly without any impact on my work.

Sales
Thank you for this excellent review. I am pleased to read that you found our staff, and Adnan in particular, knowledgeable and accommodating. I will happily pass your feedback on to them and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Excellent client handling by Francis Reed

Sales
Thank you for your positive feedback. It's great to see that Francis provided you with an excellent sales experience and I will pass your comments onto him. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.