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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Tristan Jewett

New Car Sales Manager

Francis Reed

Local Business Development Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Got what was required on the vehicle

Service

All the work carried out was checked first for approval and I was kept informed throughout. Very helpful and professional, thank you.

Service

The extra work I requested, fitting of mud flaps was completed to a high standard. The inspection video was informative and honest, I had already measured the brake pads and the technician reported back the same measurements, trust is important.

Service
Thank you for taking the time to leave your feedback. I am very pleased to hear about your recent experience at our dealership and how you were more than happy with the service provided. It's good to see that you were impressed with the work completed on your vehicle and that you found the Health Check Video informative. Also, it's great you enjoy the driving experience of your BMW X3 and I will pass your compliments and appreciation onto the team. Kind Regards, Paul Glister, Head of Business.

Service was excellent. Quick straightforward, easy to deal with.

Service
Thank you for your feedback. I am pleased to hear that you were very happy with the service department during your recent visit. However, I regret to read that you received such poor and misleading communication from a member of our sales team, I can understand your frustration and I apologise for the inconvenience. Kind Regards, Paul Glister, Head of Business.

Again, good service.

Service
Thank you for this excellent review. It's great to see that you were pleased with the service provided by our team at Cooper Reading and that the whole process went smoothly. Kind Regards, Paul Glister, Head of Business.

Great service - could not have been more helpful.

Service
Thank you for your review. I am pleased to see that you received great service and that you found the team very helpful during your experience. I am also happy to hear that you are on your 6th BMW - your loyalty to the brand is highly appreciated. Kind Regards, Paul Glister, Head of Business.

Kept informed every step of the way, from collection of car, service being completed and delivery back

Service
Thank you for leaving such great feedback. I am pleased to see that you received efficient service from the team here at Cooper Reading and that they kept you updated throughout the process. Kind Regards, Paul Glister, Head of Business.

I have been a customer of Cooper Reading for many years and have always experienced a high level of personal service

Service
Thank you for taking the time to leave this superb feedback. I am very happy to hear that you received excellent service from the team at Cooper Reading and they will be delighted to learn of your positive comments. Your loyalty to our dealership and the BMW brand is also highly appreciated. Kind Regards, Paul Glister, Head of Business.

People are very courteous and good. And well mannered

Service
Thank you for your review. I am very pleased to hear about your recent experience with us at Cooper Reading and that the team provided you with professional service throughout the process. Kind Regards, Paul Glister, Head of Business.

It worked

Service
Thank you for your comments. It's good to see that you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

Sympathetic service advisor, Mike, handled things very well and quickly.

Service

They were very organised and kept me informed.

Service
Thank you for taking the time to leave this excellent feedback. I am happy to hear about your recent service experience at Cooper Reading and that our team provided you with efficient service throughout the process. Kind Regards, Paul Glister, Head of Business.

The staff was very helpful and kind. Michael Hopkins explained very well everything

Service
Thank you for your feedback. I am pleased to hear that you received good, clear communication from our service advisor Michael Hopkins and that you found the team friendly and helpful. Kind Regards, Paul Glister, Head of Business.

Service work was completed fast, Luke was very helpful. Car was waiting for me when I arrived to collect.

Service
Thank you for this excellent review. It's great to see that our service advisor, Luke Lashley, provided you with such efficient service and that the whole process went smoothly. I will happily pass your positive feedback onto the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Efficient and very courteous

Service
Thank you for leaving such great feedback. I am very pleased to hear about your recent experience with the service department at Cooper Reading and it's also great to see that you thoroughly enjoy the BMW brand. The team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Again, Nathan made the process seemless

Service
Thank you for your review. I am very happy to see that our advisor, Nathan Westwood, provided you with excellent service and that the whole process went smoothly. Nathan and the rest of the Cooper Reading team will be pleased to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Cooper Reading was very helpful to me. They continue to be so. They are a good franchisee.

Service
Thank you for your feedback. I will pass your kind comments back to Paul Smith. Kind regards, Paul Glister, Head of Business.

Really good work done!

Service
Thank you for your review. I am very happy to see that you were pleased with the work carried out on your vehicle and that you received excellent service from the team. Kind Regards, Paul Glister, Head of Business.

Excellent as always.

Service
Thank you for your feedback. It's great to hear that you always receive excellent service from the Cooper Reading team and they will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Great service from start to finish even in covid times

Service
Thank you for leaving such great feedback. I am happy to see that you received excellent service from the team throughout your experience and that you found the booking process easy. Kind Regards, Paul Glister, Head of Business.

Obviously weird times with the pandemic going on but the service was very well organised and the person I dealt with when dropping my car off was polite and very keen to help. The process was dealt with in a efficient manner.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you were provided with efficient service throughout the whole process. It's also great to hear that you enjoy the BMW brand and the driving experience and the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Attentive and professional

Service
Thank you for your positive comments. It's great to see that you received efficient and attentive service from the team here at Cooper Reading and I will happily pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

tyre had an issue during MOT, was replaced as part of the same booking. Honoured my booking despite pandemic - really impressed.

Service
Thank you for taking the time to leave your feedback. It's great to hear that you were impressed with the service provided by the team at Cooper Reading and that the whole process went smoothly. Kind Regards, Paul Glister, Head of Business.

The executive understood my ask and did exceeding well. Well done

Service
Thank you for this excellent review. I am happy to hear that you received great service from the team at Cooper Reading and that your advisor exceeded your expectations. Kind Regards, Paul Glister, Head of Business.

it suited me more to have the collection than a courtesy car as normally I wouldnt plan trips if my car was going in

Service
Thank you for your review. I am pleased to hear that you are seeing improvements with our service department and that you were kept updated throughout the process. I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Very good with your collect and delivery service.

Service
Thank you for your feedback. It's good to see that you were pleased with our collection and delivery service and that you enjoy the BMW brand. Kind Regards, Paul Glister, Head of Business.

as above

Service
Thank you for your comments. I am pleased to hear that you were happy with the service provided during your appointment at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

All ran like clockwork

Service
I regret to see that you were not happy with the prices given by the service team and I apologise for any inconvenience. However, I am pleased to read that the service process went smoothly and that you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

Everything done on time and with good feed back.

Service
Thank you for your feedback. I am pleased to see that the work carried out on your vehicle was completed on time and that you received good communication throughout. It's also great to hear that you enjoy the BMW brand and I will pass your comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

From start to finish, a great service

Service
Thank you for your feedback. I am very pleased to see that you received exceptional service from the Cooper Reading team throughout the whole process and they will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

No problems so satisfied

Service
Thank you for your positive comments. I am pleased to read that you were happy with your service experience and that the whole process went smoothly. Kind Regards, Paul Glister, Head of Business.

As previous comments.

Service
Thank you for your feedback. I am pleased to hear that you were happy with your service experience at Cooper Reading and that you were also pleased with our current COVID19 safety measurements. Kind Regards, Paul Glister, Head of Business.

Service delivered in about half and day including MOT, solid customer service, feel like my custom and vehicle actully matters to Cooper Reading.

Service
Thank you for taking the time to leave this excellent review. At Cooper Reading we take great pride in providing our customers with the highest levels of customer service and I am very pleased to see that you received this during your service appointment. The team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

The issue was rectified immediately. The communication was fantastic.

Service
Thank you for taking the time to leave your feedback. I am very happy to see that you received excellent communication during your service appointment and that you also felt safe at our dealership with the current COVID19 safety measurements we have in place. The team here at Cooper Reading will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

The service advisor was very proficient and courteous.

Service
Thank you for your feedback. I am sorry to hear that you were disappointed with the service you received from the bookings team and I apologise for any inconvenience that may have been caused. However, I am pleased to read that our advisors at Cooper Reading provided you with professional and efficient service and I will pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Text update on status of service

Service
Thank you for your comments. It's good to see that you found the service process easy and that you were kept informed throughout. Kind Regards, Paul Glister, Head of Business.

I had great communication with Paul Smith. His actions, knowledge and leadership are remarkable.

Service
Thank you for your positive feedback. Our service manager Paul Smith will be delighted to learn of you compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

In these challenging times they still managed to make it a special experience

Service
Thank you for taking the time to leave such great feedback. I am very happy to hear that you received excellent service from the team at Cooper Reading and that they created a special experience for you. I am also pleased to see you are enjoying the new 4 series and the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Under present regulations with regard to Covid 19 the day went smoothly and James did his job well.

Service
Thank you for your review. It's good to see that you were pleased with the service provided by our advisor James Grant and that the process went smoothly. I will happily pass your positive comments onto James and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Excellent customer service as always from a very friendly team, even during these tough times.

Service
Thank you for this excellent feedback. I am very pleased to hear that you were happy with the service provided by our team at Cooper Reading and that they kept you updated throughout the process. Kind Regards, Paul Glister, Head of Business.

I was kept up to date with everything throughout the day, then when I needed replacement tyres and left my car over night I was even called and updated when they had been ordered etc and once the car was done. I think I received about 6 updates.

Service
Thank you for this excellent review. It's great to see that our service team kept you thoroughly informed on your vehicles progress and that you were happy with our current COVID19 safety measurements that are in place. The team will be very pleased to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Kept me informed about the progress and great customer service.

Service
Thank you for taking the time to leave your feedback. I am very pleased to hear about your service experience with Cooper Reading and how you found the team friendly and efficient and that they kept you updated throughout the process. Kind Regards, Paul Glister, Head of Business.

Easy and safe drop off. Kept me informed on progress, asked to keep the car overnight in good time. Car ready to go the following day.

Service
Thank you for taking the time to leave your feedback. I am pleased to read that you found the drop off service easy and safe with our current COVID19 restrictions in place. It's also good to see that you were kept updated on your vehicles progress and provided with efficient service throughout. Kind Regards, Paul Glister, Head of Business.

Easy and straightforward to do business with

Service
Thank you for your positive comments. I am pleased to read that you found the service process straightforward and I will pass your feedback onto the rest of the team at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Kept fully up-to-date with the operation, informed as soon as the vehicle was ready for collection allowing me to continue with my day.

Service
Thank you for this excellent review. It's great to see that you were pleased with the service provided by the team here at Cooper Reading and that you found the whole service process simple. The team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Efficient. Kept me fully informed with video review. Car valet nicely done and ready as promised.

Service
Thank you for taking the time to leave your feedback. I am very pleased to see that our service team kept you updated and that you were happy with the complimentary clean on your vehicle. Your loyalty to the BMW brand is also highly appreciated and the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Process was easy, pre checking in, contactless drop off, video health check etc. Needed car back by certain time and they were able to deliver no problem

Service
Thank you for your positive feedback. I am pleased to see that you found the service process straightforward and that you were also impressed with the vehicle health check video you received. The team will be happy to hear of your comments. Kind Regards, Paul Glister, Head of Business.

Efficient service - clear on price and work to be done

Service
Thank you for your review. I am very pleased to hear that you received efficient service from the team at Cooper Reading and that you found them helpful and welcoming. It's also good to see that you found the booking process easy and I will happily pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Kept informed and completed on time

Service
I am sorry to see that you were disappointed with the service you received when dropping your vehicle to us, I can understand your frustration and I apologise for the inconvenience. However, I am pleased to read that you were kept updated throughout the process and that the work was completed on time. Kind Regards, Paul Glister, Head of Business.

Very straight forward.

Service
I am pleased to see that you found the service process straightforward and I will pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

easy booking, excellent drop off service, kept updated every step of the way. Safe pick up from dealership.

Service
Thank you for leaving such positive comments. It's great to see that you received excellent communication and service from the team here at Cooper Reading and that you found the whole process straightforward. The team will be very pleased to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Always very pleasant and keep you informed on progress

Service
Thank you for this excellent review. It's great to see that you found the service team helpful and that they kept you informed throughout the process. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Everything asked is addressed.

Service
Thank you for this brilliant feedback. I am happy to read that you received excellent service from the Cooper Reading team and they will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Friendly, organised service.

Service
Thank you for leaving such great feedback. I am very pleased to hear that you received efficient and friendly service from the team at Cooper Reading BMW and that you were kept updated throughout the whole process. Kind Regards, Paul Glister, Head of Business.

Provided excellent advice

Service
Thank you for taking the time to leave this excellent feedback. I am very pleased to see that from drop off to collection, you found the service process straightforward and that you received professional service from the Cooper Reading team. It's also great to read that you enjoy the BMW brand and the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Could not ask for more.

Service
Thank you for your feedback. It is great to read about your local visit to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Everything carried out as requested.

Service
Thank you for this excellent review. I am very pleased to see that from start to finish, you received brilliant service from the team here at Cooper Reading and they will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Both Jonathan and Sam at Coopers Reading made a great contribution in buying my new car

Sales

Jonathan Hood was superb. He was in a very tricky position due to vagaries of Brexit and lack of information coming from the brand, and yet he maintained a high level of contact and professionalism throughout. He is a credit to your organisation.

Sales
Thank you for taking the time to leave your feedback. I am sorry to see that there was some confusion regarding delivery and the specifications on your vehicle and I apologise for any inconvenience. However, I am very pleased to hear that our sales executive, Jonathan Hood, exceeded your expectations and provided excellent service throughout the new car process. Kind Regards, Paul Glister, Head of Business.

Extremely happy with Cooper BMW. Zsolt and Tristan have never failed to impress. Whether its commercials or the overall selling experience they are true professionals.

Sales
Thank you for leaving such great feedback. I am very pleased to hear about your recent experience with us at Cooper Reading and how Zsolt and Tristan provided you with excellent service throughout the whole process. Your loyalty to our dealership is also highly appreciated and the rest of the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Easy process even during lockdown and BMW team kept in communication throughout

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to see that the new car process went smoothly and that you were kept updated throughout. It's also great to read that you enjoy the BMW brand and I will happily pass your feedback onto the rest of the Cooper Reading team. Kind Regards, Paul Glister, Head of Business.

As above, extremely professional and informative sales process. QUick response to any queries or questions that I had

Sales
Thank you for taking the time to leave your feedback. I am very pleased to hear about your recent experience with us at Cooper Reading and how our sales executive, Jonathan Hood, provided you with excellent service throughout the new car process. I hope your are enjoying your brand new BMW 420i and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

The team at cooper reading, were very helpful.

Sales
Thank you for you review. I am happy to hear that you received such accommodating service from the team at Cooper Reading and I will pass your positive feedback on them. It's also great to see that you and your family enjoy the BMW brand and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

it took 6 days to get a band new car

Sales
Thank you for your review. It's great to see that the team worked quickly and efficiently in order to get you your brand new BMW and they will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

This is my third car from this sales team, they seem to know what I want better than me.

Sales
Thank you for leaving such great feedback. Your loyalty to Cooper Reading and the BMW brand is highly appreciated and the team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Staff were friendly and helpful and I wasn't kept waiting very long

Sales
Thank you for taking the time to leave your feedback. I am very pleased to see that you found our sales team friendly and helpful and that they created a smooth buying experience for you. Kind Regards, Paul Glister, Head of Business.

Great support from Amy Bennet and Tristan Jewett

Sales
Thank you for leaving such great comments. I am very pleased to read that you received excellent service from Amy and Tristan and I will happily pass your feedback onto them and the rest of the Cooper Reading team. Kind Regards, Paul Glister, Head of Business.

No problems

Sales
Thank you for your comments. I am pleased to read that your new car experience went smoothly and that you received good service from the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Excellent helpful sales team Timed collection happened during difficult lockdown conditions and was compliant and helpful

Sales
Thank you for your feedback. I am happy to see that you were pleased with the service you received during your new car experience and that you found our sales team, in particular, Tristan and Francis, helpful and efficient. The team here at Cooper Reading will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

As stated before the end process was fantastic. Tristan and Steve were extremely professional, helpful and got me into a new car within a few weeks of speaking to them.

Sales
I am disappointed to see that the beginning of your sales experience didn't go smoothly, I can understand your frustration and I apologise for the inconvenience. However, I am pleased to hear that our sales team, in particular, Tristan and Steve, provided you with excellent service. Your loyalty to the BMW brand is highly appreciated and I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

My questions on the car were answered reasonably promptly and accurately. The car was delivered ahead of schedule and the service was good. All this in spite of the COVID restrictions.

Sales
Thank you for taking the time to leave this excellent review. It's great to see that you received efficient service and communication from the team here at Cooper Reading and that you are enjoying your brand new BMW. I will happily pass your feedback onto the sales team and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

The centre is very impressive and staff are friendly and efficient.

Sales
Thank you for your review. I am very pleased to hear about your recent new car experience with the team at Cooper Reading and how they provided you with friendly and efficient service and they will be delighted to learn of your high praise. I also hope you are enjoying your brand new BMW and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

The order process was very well conducted, and I was informed of progress. The handover went well, save that I needed to enquire later about how the Club Smart Card Policy worked. This was made clear over the next couple of days. Covid security good.

Sales
Thank you for taking the time to leave your feedback. I am sorry to see that there was some difficulty with the online signature system and I apologise for the inconvenience. However, I am pleased to hear that you were impressed with the ordering process and that you would speak highly of the service you received. Kind Regards, Paul Glister, Head of Business.

Even under the covd restrictions, Bmw did all they could to make the experience enjoyable The online updates for order tracking were helpful

Sales
Thank you for your review. I am sorry to see that there was difficulty when trying to order certain extras for your vehicle, I can understand your frustration and I apologise for the inconvenience. However, I am pleased to hear that even with current COVID19 restrictions, you still enjoyed your new car experience with Cooper Reading and I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Wes was very helpful throughout the process.

Sales
Thank you for your feedback. I am pleased to see that you received efficient service during your sales experience with Cooper Reading and that our sales executive Wesley Duff was helpful throughout the process. Kind Regards, Paul Glister, Head of Business.

Good to deal with. Would have welcomed a bit more information about progress.

Sales
I regret to see that you were not provided with more information regarding the progress of your new vehicle and I apologise for any inconvenience. However, it's good to hear that you enjoyed the sales experience and that you are happy with your brand new BMW. Kind Regards, Paul Glister, Head of Business.

Wesley Duff the salesman who helped me "build" my car was very product knowledgeable. He asked me questions and suggested things that I hadn't thought of. He was very polite, patient and friendly & I feel very satisfied with the "deal" that we made.

Sales
Thank you for taking the time to leave such brilliant feedback. It's great to hear about your recent new car experience with Cooper Reading and that our sales executive Wesley Duff provided you with excellent service throughout the whole process. Your recommendations and loyalty to the BMW brand are also highly appreciated and the team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.