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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Francis Reed

Local Business Development Manager

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They have help immensely with issues from another dealership

Service

Lead time for the car pick-up service at home was over 4 months!!! It still took a 2 month wait to book a loan car for the day. The service itself was fine but you need to address these delays. I do not live near the Centre and no public transport.

Service

As above

Service

Great service, prompt service on my car and cleaned very nicely.

Service

Quick efficient service. Very professional.

Service

kept up to date on servicing/mot/insurance repair and loan car helped as my car was in a total of 3 days.

Service
Thank you for your review. I am pleased to see that you received efficient service from the team here at Cooper Reading and that they kept informed throughout the process. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

They made me feel like a valued individual.

Service
Thank you for your positive comments. You are a valued BMW customer and it's great to see that this was portrayed during your service experience with us at Cooper Reading. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

professional and helpful

Service
Thank you for leaving such great feedback. I am pleased to see that you received professional and accommodating service from the team here at Cooper Reading and I will happily pass your compliments and appreciation onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Excellent service

Service
Thank you for your feedback. I am happy to see that you found it easy to make arrangements with our dealership and that you were provided with excellent service from the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Seamless process and addressed all issues!

Service
Thank you for your review. It's great to see that your service appointment went smoothly and that all issues were addressed and handled professionally. The team here at Cooper Reading will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Everything was was very good. A clear explanation was given of what was necessary and what was not.

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you received clear communication from your service advisor and that you were impressed with the service they provided. I will happily pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Everything done as requested

Service
Thank you for your comments. I am pleased to read that you received good service throughout your appointment at our dealership and that all requirements were carried out and completed on your vehicle. Your loyalty to the BMW brand is also highly appreciated and I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

BMW Reading is awesome. Always something to answer questions and help you out.

Service
Thank you for your positive feedback. It's great to see that you were happy with the service provided by the team here at Cooper Reading and I will pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Despite there being some confusion around the MOT, this was dealt with smoothly and without a problem. Put the customer first without hesitation. Great to see.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your recent experience with the service department at Cooper Reading and how the whole process went smoothly. The service team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

As usual a friendly entrance and very helpful & knowledgeable staff

Service
Thank you for taking the time to leave such positive feedback. I am very pleased to hear about your recent experience with the service department and how you found the team friendly and knowledgeable. It's also good to see that you were happy with our current key drop facility and the team here at Cooper Reading will be happy to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Great communication. Safe environment

Service
Thank you for leaving such great comments. I am pleased to see that you felt safe during your visit to our dealership and that the service team provided great communication throughout the process. I will happily pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Job well done

Service
Thank you for your feedback. I am pleased to see that you were happy with the work that was carried out on your vehicle and that you received good service from the team here at Cooper Reading. I will happily pass your positive comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Staff very polite and efficient. Courtesy car very useful. Work carried out efficiently - good feedback

Service
I am sorry to hear that there was difficulty getting through to the service centre when calling, I can understand your frustration and I apologise for the inconvenience. However, I am please to see that you received efficient service from the team and that you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

Very professional

Service
Thank you for your review. I am pleased to see that you found the service team professional and informative. It is also great to read that this is now your 9th BMW and your loyalty to the brand is highly appreciated. Kind Regards, Paul Glister, Head of Business.

Smooth process start to finish

Service
Thank you for your comments. It's good to see that you received friendly and efficient service from the team here at Cooper Reading and that the whole process went smoothly. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Friendly, helpful and felt Covid safe

Service
Thank you for this excellent review. I am very pleased to hear about your experience with the service department at Cooper Reading and that you felt safe with the current COVID safety measurements we have in place. The team will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

I took my car in as a breakdown on a Wednesday afternoon, because a bar supporting the petrol tank came adrift, and got it back repaired first thing Friday morning - and it was cleaned. Excellent result.

Service
Thank you for your positive review. I am pleased to see that you received efficient service from the team here at Cooper Reading and that you were kept updated throughout the process. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Everything was well organised and extremely efficient.

Service
Thank you for your feedback. I am pleased to read you received efficient and well organised service from the team here at Cooper Reading and I will happily pass your comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

My service met all reasonable expectations.

Service
Thank you for leaving such great comments. I am happy to see that your expectations were met by our service/workshop department and that the process went smoothly. The team will be pleased to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Excellent service

Service
Thank you for your positive review. I am pleased to see that your calls were answered quickly and that you received excellent service from the team here at Cooper Reading. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

My car drives noticeably better

Service
Thank you for your review. I am pleased to see that you are happy with the work that was completed on your vehicle and that you have noticed the improvements. It's also good to read that you were kept informed throughout the process and the service department will be pleased to learn of your positive feedback. Kind Regards, Paul Glister, Head of Business.

Service was provided as expected.

Service
Thank you for your positive review. It's good to see that you were happy with the work completed on your vehicle and that you received great service from the team. Kind Regards, Paul Glister, Head of Business.

Great replacement car, all on time, polite and helpful staff, loved the video Health Check, all work completed satisfactorily

Service
Thank you for this excellent review. I am very pleased to see that you were provided with such great service from the team here at Cooper Reading and that you were impressed with the Vehicle Health Check video you received. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

communication during the service was fantastic and up to date information provided

Service
Thank you for taking the time to leave this excellent review. It's great to hear that you received fantastic service from the team here at Cooper Reading and that you were kept informed throughout the process. I will happily pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Good, efficient & safe service.

Service
Thank you for taking the time to leave this brilliant review. I am please to see that you received efficient service from the team here at Cooper Reading and that your service appointment went smoothly. It's also good to read that you felt safe with our current COVID19 measurements we have in place and I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Exceptional customer experience

Service
Thank you for your great comments. It's good to see that you received excellent service from the team here at Cooper Reading and that you were pleased with the process. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Staff were very helpful and were always polite

Service
Thank you for taking the time to leave this positive feedback. I am pleased to see that you found the booking process straightforward and that you received good service and communication from the team here at Cooper Reading. I will happily pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Due care and diligence was shown to my requirements and my car was treated in a suitable careful manner

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you were happy with the service provided by our team here at Cooper Reading and how you found it easy to do business even with the current COVID restrictions in place. I will pass your positive comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Got a phone call around lunchtime and collected the car in the afternoon.

Service
Thank you for your review. It's great to see that your service appointment went smoothly and that you were happy with your experience at our dealership. The team here at Cooper Reading will be pleased to learn of compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Car was collected from my home by very polite driver. Kept informed of the service via video email and service team. Deliver home as agreed.

Service
Thank you for this excellent review. It's great to see that you were pleased with the service provided by the team here at Cooper Reading and that you were kept updated throughout the process. Your recommendations are also highly appreciated and the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Brilliant service

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you received such great service during your visit to Cooper Reading and that the whole process went smoothly. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Good customer services, all issues resolved quickly, good location.

Service
Thank you for taking the time to leave this brilliant review. I am very pleased to see that you were happy with the service provided by the team here at Cooper Reading and that the process went smoothly. I will happily pass your positive feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Excellent communication, clear status updates, and provision of options to help me deal with the fact that the car had to be kept overnight to complete the work. Luke (unfortunately I don't have his surname) in service was fantastic.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that our service advisor Luke Lashey, and sales manager Tristan Jewett provided you with such great service and I will happily pass your comments onto both of them. It's also brilliant to hear that this is now your third BMW and your loyalty to the brand is highly appreciated. Kind Regards, Paul Glister, Head of Business.

Josh was great and responded to my concerns and followed up when I described what I noticed while driving my car ....

Service
Thank you for taking the time to leave such brilliant feedback. I am very pleased to see that our service advisor Josh Durrant provided you with great service and that you found it easy to make an appointment with us. Josh and the rest of the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

From booking service to completion could'nt fault service.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your experience with the service department at Cooper Reading and how you were kept updated throughout the whole process. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Very satisfied, have had worked completed in the past, every time I have had a good experience.

Service
Thank you for leaving such positive comments. It's great to see that our service advisor Luke Lashley contacted you prior to your booking and informed you of the current service process we have in place. I am also happy to see that you have visited our dealership a few times now and your loyalty to Cooper Reading is highly appreciated. Kind Regards, Paul Glister, Head of Business.

Top notch customer care throughout

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you received such brilliant service during your appointment at Cooper Reading and that you were kept updated throughout the process. The service department will be delighted to hear of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

WELL DESERVED HAZZLE FREE

Service
Thank you for your positive comments. I am pleased to see you had a swift, hassle free service appointment here at Cooper Reading and the team will be pleased to learn of your feedback. Kind Regards, Paul Glister, Head of Business.

Kept me informed on progress and the health check was a very welcome additional feature

Service
Thank you for leaving this positive review. It's great to see that you received friendly and efficient service from the team here at Cooper Reading and I am also pleased to see that you were impressed with the Vehicle Health Check video provided by the technician. I will happily pass your feedback onto the service department. Kind Regards, Paul Glister, Head of Business.

Everything completed as asked, James in service and Steve the technician were fantastic.

Service
Thank you for your feedback. It's great to see that you were happy with the service provided by our advisor James Grant and that the work was carried out quickly with no problems. I will happily pass your comments onto James and Steve. Kind Regards, Paul Glister, Head of Business.

Drivers who collected the vehicle and returned it were very pleasant. Service agent kept me up to date with the process

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you found our driver friendly and that your service advisor kept you informed throughout the process. However, I am disappointed to see that you did not receive a confirmation email for you booking and I apologise for the inconvenience. Kind Regards, Paul Glister, Head of Business.

Polite pleasant efficient service

Service
Thank you for your positive comments. I am happy to see that you received polite and efficient service from the team here at Cooper Reading and that you also enjoy the BMW brand. The service department will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Easily booked

Service
Thank you for your positive review. I am pleased to see that you found the booking process easy and that you received friendly, professional service during your visit to our dealership. I will happily pass your feedback onto the service department. Kind Regards, Paul Glister, Head of Business.

Because I was given good service overall.

Service
Thank you for your review. I am pleased to see that you were happy with the service provided during your service booking here at Cooper Reading and I will pass your comments onto the rest of team. Kind Regards, Paul Glister, Head of Business.

Nice reception and work

Service
Thank you for your feedback. I am pleased to see you were happy with the reception you received and the work that was carried out on your vehicle. However, I am sorry to hear that you found the service prices expensive and I apologise for the inconvenience this may have caused. Kind Regards, Paul Glister, Head of Business.

Great service with a smile

Service
Thank you for leaving such positive feedback. I am happy to see that you found the team here at Cooper Reading friendly and accommodating and that you were pleased with the service provided. Kind Regards, Paul Glister, Head of Business.

Cleaned my car with my MOT, really appreciated

Service
Thank you for your positive comments. I am pleased to see that you were happy with the complimentary clean on your vehicle and that you were also impressed with our current safety measurements that we have in place. I will pass your feedback onto the service department. Kind Regards, Paul Glister, Head of Business.

As comment above

Service
I am sorry to see that the price for your service was higher than anticipated and I apologise for any inconvenience. However, it's good to read that the invoice was made clear and you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

Staff are helpful, knowledgable and friendly.

Service
Thank you for taking the time to leave such great feedback. I am very pleased to hear that you found our team accommodating and knowledgeable and that you found the booking process easy. I will happily pass your comments onto the service department. Kind Regards, Paul Glister, Head of Business.

Nothing was too much trouble from the sales team.

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your recent experience with us at Cooper Reading BMW and how the new car sales team provided you with such great service. I hope you are enjoying your brand new vehicle and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

Jonathan was very helpful and proactive and made the experience of buying a car a pleasant one.

Sales
Thank you for leaving such great feedback. I am very happy to see that our sales executive Jonathan Hood created an enjoyable buying experience for you and that you found him and the rest of the team helpful and proactive. I am also pleased to read that you are loving your brand new BMW and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

Adnan Yasin was great with communication throughout the entire process - drove out with exactly what I wanted. Excellent service!

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your recent sales experience at Cooper Reading BMW and that our sales executive Adnan Yasin provided you with such great service. Your loyalty to the brand is highly appreciated and the sales team will be delighted to learn of your positive feedback. Kind Regards, Paul Glister, Head of Business.

Easy going guys, no pressure and very helpful throughout the process

Sales
Thank you for leaving such great feedback. I am happy to see that you enjoyed your new car experience here at Cooper Reading BMW and that you found the team very helpful throughout. The team will be pleased to learn of your positive comments and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Completely satisfied as the staff was always I'm touch and kept me updated during the journey.

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to see that our sales executive Sam Anderson and our new car sales manager Tristan Jewett provided you with such great service during your experience with our dealership and that you were kept informed throughout the whole process. The team will be overjoyed to hear of your compliments and appreciation and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

Adnan made lots of effort to help me purchase the car of my dreams

Sales
Thank you for leaving such positive feedback. I am pleased to see that our sales executive Adnan Yasin made the sales experience simple and stress free and that you now have the car of your dreams. I will happily pass your comments onto Adnan and the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

The sales experience start to finish was exceptional. The sales executive (Jonathan Hood) provided a very professional and personal service.

Sales
Thank you for taking the time to leave this excellent review. I am very pleased to see that our sales executive Jonathan Hood provided you with great, personal service and made the new car sales experience enjoyable for you. I am also happy to see that this is now your second new BMW and your loyalty to the brand is highly appreciated. Jonathan and the sales team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

The salesman, Mr Csovari, arranged a test drive the day after my initial enquiry, went through the details of the purchase carefully then kept me informed of progress until the car arrived. The experience was enjoyable.

Sales
Thank you for taking the time to leave this brilliant review. I am very pleased to see that you enjoyed your new car sales experience and that our sales executive Zsolt Csovari provided you with excellent service throughout the process. It's also great to read that this is now your third BMW and your loyalty to the brand is highly appreciated. I will pass your comments onto Zsolt and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

Fantastic dealership and facilities and COVID safe. Car handover bay and experience amazing too!

Sales
Thank you for taking the time to leave this excellent feedback. Our company values put customer satisfaction as top priority so our dedicated team here at Cooper Reading will be very pleased to learn of your high praise. I hope you are enjoying your brand new BMW and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

The salesman Adnan was excellent. Really helpful.

Sales
Thank you for your review. I am very happy to see that our sales executive Adnan Yasin provided you with excellent service and that you enjoyed the whole sales experience. I will pass your comments onto the team here at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Car was quickly available and part exchange process was relatively simple

Sales
Thank you for your positive comments. I am pleased to see that you found the part exchange process simple and that your new car was available quickly. I will happily pass your feedback onto the rest of the team here at Cooper Reading BMW. Kind Regards, Paul Glister, Head of Business.

Help, advice and courtesy were top class - even in such difficult times.

Sales
Thank you for taking the time to leave your feedback. I am very happy to see that you were impressed with our showroom and pleased with the service you received during your new car experience here at Cooper Reading. It's also great to see you are enjoying your brand new BMW and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

No issues, smooth, professional and I got a great deal. Kudos to Tristan and Wesley and BMW Reading

Sales
Thank you for leaving such great comments. I am pleased to read that you received excellent and professional service during your sales experience here at Cooper Reading BMW. Wesley, Tristan and the rest of the team will be pleased to learn of your high praise and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Jonathan Hood was a brilliant Sales Executive. From first discussion about looking for a new car to resolving an issue after I'd collected the car, he kept me well informed, nothing was too much to deal with and he was very knowledgeable and friendly

Sales
Thank you for taking the time to leave this great review. It's brilliant to see that our sales executive Jonathan Hood provided you with excellent service from start to finish during your experience here at Cooper Reading. I am also happy to read that this is now your second BMW and your loyalty to the brand is highly appreciated. I will pass your comments onto Jonathan and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Because of the two people who helped me at Reading branch. Very knowledgeable and excellent customer services. Their names are: Tristan Jewett BMW New Car Sales Manager Zsolt Csovari BMW New Car Sales Executive Branch: Cooper Reading BMW/MINI

Sales
Thank you for taking the time to leave your feedback. I am sorry to see that you did not have a good experience with our used car sales team, but I am pleased to hear that our new car team, in particular, Tristan and Zsolt, provided you with brilliant and informative service. I will pass your comments onto the relevant departments and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

Sam kept us updated throughout the whole process. Hand over was fantastic experience.

Sales
Thank you for this great review. I am very pleased to see that our sales executive Sam Anderson provided you with excellent service and kept you informed throughout the process. I am also happy to see that Sam and the team helped you find the car and agreement that suited your requirements and I will pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

Francis made this transaction so easy and seamless right from the start. I cannot speak more highly of him.

Sales
Thank you for leaving such positive feedback. I am happy to hear about your sales experience here at Cooper Reading and how our sales executive Francis Reed provided you with great service and created a simple buying process for you. Francis and the rest of the team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

I was made to feel very special

Sales
Thank you for taking the time to leave this brilliant review. I am very happy to hear about your recent experience here at Cooper Reading and it's great to see that our sales executive Sam Anderson provided you with such friendly and accommodating service. I am also glad to see that you felt safe in our showroom and that you were pleased with the current safety measurements we have in place. Kind Regards, Paul Glister, Head of Business.

Good service and very knowledgeable

Sales
Thank you for your feedback. I am pleased to see that you were happy with the service provided by the team here at Cooper Reading and I will pass your positive comments onto them. Kind Regards, Paul Glister, Head of Business.

Wesley was great and very helpful throughout the whole process.

Sales
Thank you for taking the time to leave such positive feedback. I am happy to see that our sales executive Wesley Duff provided you with great service and that he kept you informed throughout the process. It's also brilliant to read that you are enjoying your brand new M2 and we look forward to seeing you again soon. Kind Regards, Paul Glister, Head of Business.

From the two and a half hour test drive, to the responsive communication and what I feel was a very fair deal I couldn't really have asked for more.

Sales

Good service

Sales
Thank you for your review. I am sorry to see that you are finding some of the features on your new car complicated, I can understand your frustration and I apologise for the inconvenience. However, I am happy to read that you found the team friendly and that they provided you with good service. Kind Regards, Paul Glister, Head of Business.

Sam Anderson and the new car sales team were amazing and got me the perfect car!

Sales
Thank you for taking the time to leave such brilliant feedback. It's great to see that our sales executive Sam Anderson provided you with excellent service and that you are more than happy with your brand new BMW. The new car sales team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Considering we were in the middle of a pandemic BMW Reading handled it very well. It is a shame that there was such a huge delay but in fairness nothing really anyone could do. Updates were provided and provisions were made adequately for collection.

Sales
Thank you for taking the time to leave such brilliant comments. I am pleased to read about your experience here at Cooper Reading, and how our sales executive Sam Anderson provided you with excellent service throughout. It's also great to see that you found the team accommodating and that you are now enjoying your brand new BMW. The rest of the team will be overjoyed to receive your compliments and appreciation and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I gave a score of five as I could not fault my experience and the one to one interaction with Francis Reed during the process

Sales
Thank you for taking the time to leave this excellent feedback. I am very pleased to see that from start to finish you were more than happy with the service you received during your experience here at Cooper Reading. It's also great to hear that Francis Reed made the process easy and kept you updated throughout. I will happily pass your comments onto him and the rest of the team. Kind Regards, Paul Glister, Head of Business.