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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Rebecca Mileham

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick, easy, nice environment for me to set up shop and work. However... more expensive than a normal MOT

Service
Thank you for your feedback, I am pleased to read about your nice quick and easy service you had with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Not very, again after coming out of repair I have oil footprints on the carpets. You state there was nothing wrong with it, but it would not vcharge on two seperate chargers. Equally I tried at different vehicle on my charger and it worked perfectly.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent service with us. I have passed this onto our Senior service advisor who will make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

I am not sure but is it because of my ethnicity you never bothered to give the required customer service. You kept me in the dark and didn't keep me updated on the situation. You did not even attempt to rectify even after my call on the 2nd April.

Service
Thank you for your feedback. I am sorry to read about your recent experience to us. I can completely understand your frustration. Please be rest assured that here at Cooper Reading BMW/MINI we treat all our customers as equals and take no tolerance to any sort or form of racism. Kind regards, Paul Glister, Head of Business.

Rather surprised with progress, as the car went in at 08.20 but not until mid afternoon did I get the call to say the car was just going in for the service. Why do you need the car for so long? it was ready shortly after 17.30 Very good clean though

Service
Thank you for your feedback. All advisors will give you a call to update you on the progress of your car throughout the day. I am pleased to read about the complimentary clean on your car, I will pass this feedback onto the valeting team. Kind regards, Paul Glister, Head of Business.

For the reasons above. I often ring and am told the person is unavailable and will call back but I have never had a call back. On the outside everything looks very lovely and smart with a great showroom but underneath the system falls short.

Service
Thank you for taking the time to leave your review with us. I am sorry to read about your recent visit to us, I can completely understand your frustration. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Although the transaction was well done - the tyres and switch replaced - the service was appalling. Constantly having to phone an automated service that then told me nobody was available and then being delayed over an hour and a half.

Service

Car booked in for service and MOT for 9.30am. Told it would be 'about 2 hours'. Four and a half hours later the car was returned, but not valeted. No explanation or apology or updates whilst I was waiting. And a bill for £550. One star is too many.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us and can completely understand your frustration. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

See above. The service consultant didn't seem to realise I had the ACE already despite me making that very clear when booking. He said the price was wrong and that I'd probably have to leave the car overnight which meant I had to cancel meetings.

Service

Good customer service and got looked after well.

Service
Thank you for your feedback. I am pleased to read about the good customer service you received and that you were very well looked after! Kind regards, Paul Glister, Head of Business.

Vehicle returned clean inside and out, very quickly dealt with upon arrival.

Service
Thank you for leaving your review. I am pleased to read your vehicle was returned being cleaned inside and out and you was dealt with quickly upon arrival. Kind regards, Paul Glister, Head of Business.

Better working area for drop in visits would be good. Table with desk chairs and a power socket rather than a bar stool type area.

Service
Thank you for your feedback. We do have power sockets and a desk area to work in up on our middle floor. Just mention it next time and your service advisor would be more than happy to show you where. Kind regards, Paul Glister, Head of Business.

Job was done well but taking much longer than the 'around 2 hours' expected.

Service
Thank you for taking the time to leave your feedback, I am sorry to read you service took longer than the 2 hours you were expecting. I will be looking into this matter for you. Kind regards, Paul Glister, Head of Business.

Car MOT on time; good ambience to sit and wait; refreshments and can watch news channels on tv; computer ports etc

Service
Thank you for your feedback. I am pleased to read about the great service you received from us and you enjoyed the while you wait service. I will take your comments on board regarding the phone systems. Kind regards, Paul Glister, Head of Business.

Happy to help

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your great experience to us. I will pass your kind comments back to your service advisor. Kind regards, Paul Glister, Head of Business.

My agreed collection time was delayed mainly due to the site was heavily congested and my BMW got blocked in by a vehicle that had its keys misplaced. However my BMW was nicely cleaned as usual.

Service
Thank you for leaving your feedback. I am sorry to read you had to wait for your vehicle to be driven out the front from our multi story car park. We do aim to have this ready and waiting for you on the forecourt but due to unforeseen circumstances this isn't always possible. I will look into this for you to stop this from happening in the future. Kind regards, Paul Glister, Head of Business.

cooper Reading have always been very helpful

Service
Thank you for taking the time to leave your feedback with us. I am pleased to read about your recent visit to us. It is great to read how helpful our staff were with you. I will pass your feedback onto your service advisor and the team who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Quality of service was acceptable, but customer contact beforehand was incredibly poor (see next box) and my request when I dropped off the car for a SMART repair quote and touch-up paint was ignored.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about the communication issues between you and your service advisor. I will be looking into this for you. I am pleased to read your service was just exactly as you expected. Kind regards, Paul Glister, Head of Business.

Good Service - I forgot the name of the person who was in managing service - he was brilliant!

Service
Thank you for your feedback. I am pleased to read about your visit to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

slick but personal service

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your personal service with us and that the communication was great between yourself and your aftersales advisor. Kind regards, Paul Glister, Head of Business.

It took a week and well over a dozen phone calls to change a tyre.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us and can completely understand your frustration. I have passed on your feedback to our senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Very bad customer service . I had the car service done and they gave key at front desk and didn't even bother to explain

Service
Thank you for your feedback. Please do make sure you come to the front desk once arriving to make sure your service advisor is noted you are here. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Adam was brilliant and really helpful

Service
Thank you for your feedback. I am pleased to read Adam was great. I will pass your kind comments back to him. Kind regards, Paul Glister, Head of Business.

great team, all wanted to show they care.

Service
Thank you for your feedback. I am pleased to read you enjoyed your experience to us and you found our team to be great. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Completed service on time, although how long the service would take differed to what I was told on the phone to what I was advised on arrival. However, it was actually completed in the time told on the phone once queried.

Service

Cooper Reading customer service has been disappointing of late, eg changing my ownership of my car to someone else, taking time to rectify this, and failing to update the computer after my Service.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I will be looking into this for you. Kind regards, Paul Glister, Head of Business

Kept informed throughout the day, work completed as expected

Service
Thank you for taking the time to leave your feedback. I am pleased to read you enjoyed having your car taken to and from your address with no hassle and everything went smoothly as expected. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I was not kept informed by the service advisor, who repeatedly promised to ring me back when I begged to know what was happening, but repeatedly failed to. Treated with utter disdain, no information. There is a poison in the service advisor team.

Service

Everything was done fine.

Service
Thank you for your feedback. I am pleased to read everything was done as expected. Kind regards, Paul Glister, Head of Business.

The wait time to give the car to BMW is still too long

Service
Thank you for your feedback. Unfortunately our retailer does get booked up extremely quickly. We do recommend booking your appointments way in advance to avoid disappointment. Kind regards, Paul Glister, Head of Business.

The level of service was great

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great level of service you received from us and the excellent service you received. Kind regards, Paul Glister, Head of Business.

Issue was resolved and car was returned in an excellent state.

Service
Thank you for leaving your feedback. I am sorry to read about the confusion over the time slots with regards to the online booking. I will be looking into this for you. On the other hand, I am pleased to read about the general experience with the staff. Kind regards, Paul Glister, Head of Business.

See note above. The dealer has offered to remove the dash board to try and solve the creaking but I am concerned this will only make it worse. The other 2 problems on the most recent booking have not been solved either.

Service
Thank you for your feedback. We do always recommend taking the vehicle back to where you brought it from if you find you are having continuous problems with it. They may be more aware of the underlying issues. Kind regards, Paul Glister, Head of Business.

Very professional as always.

Service
Thank you for your kind feedback, I am pleased to read about the very professional service you received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

as above. only criticism was as the last time. all the chair settings and steering wheel position were completely reset, scuff marks were on the inside of the door from the cleaning and a wiper blade replacement appointment became a winter service.

Service
Thank you for your feedback. I will most defiantly take all your comments on board for future plans. Kind regards, Paul Glister, Head of Business.

They kept me well informed.

Service
Thank you for your kind feedback, I am pleased to read about your recent visit to us. Kind regards, Paul Glister, Head of Business.

Service rep Mark Williams was proactive to call to inform the safety recall work needed to be done and he has managed the situation professionally in the afternoon when there was a confusion if the work was done or not.

Service
Thank you for your feedback. I will pass this back to your service advisor. Kind regards, Paul Glister, Head of Business.

Firstly it was a long time before I could even get an appointment and when I went to fetch the car 24 hours later it was blocked in and nobody showed any urgency in retrieving it.

Service
Thank you for your feedback. I am sorry to hear about your recent experience to us. Please can I reassure you that even though you may not see the urgency of our staff trying to move your car front of house, that they are working constantly ,quickly and safely as possible to retrieve your vehicle behind the scenes. Kind regards, Paul Glister, Head of Business.

See above. After telling us it would take four weeks or more it took less than a week so we wouldn't have bothered with the hire car - which was swapped as they didn't have an equivalent.

Service
Thank you for taking your time and leaving us feedback. I am sorry to read about your recent experience to us, I can completely understand your frustration. I will be getting our senior service advisor Neil Gowers to contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

Although the car was cleaned outside it was not internally

Service
Thank you for your feedback. I will take your comments on board and pass them back to the valeting team. Kind regards, Paul Glister, Head of Business.

Reasonable price, quick process

Service
Thank you for your feedback. We do offer lifts to the town center but anything closer we do consider walking distance as its within 1.5 miles. Kind regards, Paul Glister, Head of Business.

Vehicle ready as quoted clean and tidy

Service
Thank you for the great feedback. I am pleased to read about your super service, easy booking and that it was quoted clean and tidy as expected. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Friendly, great communication and fast turnaround.

Service
Thank you for providing us with your feedback. I am pleased to read about your friendly, great fast turnaround service with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Josh was brilliant with keeping me informed about the work on my car, and the car was fixed within the timeframe agreed, and now works wonderfully

Service
Thank you for your great feedback. I will pass your kind comments back to Josh. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Appreciated the high level of customer service and being shown the new Z4, with the offer of a test drive of the new Z4 model.

Service
Thank you for your great feedback. I will pass this onto your service advisor. Kind regards, Paul Glister, Head of Business.

Good experience

Service
Thank you for your great feedback. Kind regards, Paul Glister, Head of Business.

Don't own a bmw

Service
Thank you for your feedback. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Great communication friendly staff great loan car service mot and warranty work done well

Service
Thank you for your feedback. I am pleased to read about the great communication you received from our friendly staff and that you enjoyed your loan car. I am also pleased that the service mot and warranty work carried out to your vehicle was all done well. Kind regards, Paul Glister, Head of Business.

helpful and attentive

Service
Thank you for your feedback. I am pleased to read about your helpful and attentive service with us. I will take your comments on board regarding the daily paper. Kind regards, Paul Glister, Head of Business.

Good communication with customer and feel respected/valued.

Service
Thank you for your feedback, I am pleased to read about our good communication with yourself and that you feel respected/valued. Kind regards, Paul Glister, Head of Business.

I felt the time my MOT took was too long in comparison to other garages I have been to before. I was at the garage for 1 hour & 50 minutes with my 5 month old for a 'Sit and wait' MOT where I specifically asked for it not be washed or a health check.

Service
Thank you for your feedback. I will be looking into this for you and getting our senior service advisor, Neil Gowers, to make contact to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Very good but could improve with their communication on progress of work on car.

Service
Thank you for your kind feedback. I am pleased to read we were very easy to do business with and helpful. We look forward to your next visit. Kind regards, Paul Glister, Head of Business.

Good service although £300 for an oil change seems high. Private owners i.e. not a company car used to get a discount on servicing.

Service
Thank you for your feedback. Unfortunately the prices are set by BMW and are non negotiable. We suggest getting a quote first so that your invoice is as expected. Kind regards, Paul Glister, Head of Business.

Problem with car is still not fixed

Service
Thank you for your feedback. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

The Car DID NOT GO TO COOPER READING. THE PROBLEM WAS DEALT WITH BY DEALING WITH SYTNER MAIDENHEAD QUICKLY.

Service
Thank you for your feedback. I will be looking into this matter. Kind regards, Paul Glister, Head of Business.

Service great, good video from technician with great sound quality. Fair price etc, all good.

Service
Thank you for your great feedback. I am really pleased to hear about your recent visit to us. I will pass this feedback on to all members of staff who looked after your vehicle. Kind regards, Paul Glister, Head of Business.

I had MOT, end of warranty check end change of break fluid. The MOT was done first and highlighted a problem with the front breakpad sensor. This went on the MOT advisory sadly. Then everything else was done including replacing the breakpad sensors..

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent experience to us, we value your custom as a returning customer and look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Comfortable waiting area, on time as usual

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your recent experience to us. It is great to read about our comfortable waiting area and that the timing was just as you expected. Kind regards, Paul Glister, Head of Business.

Arrangements for servicing the car are made very efficiently. On return, the car's performance is excellent,and it has been cleaned very well inside and out.

Service
Thank you for leaving your feedback. I am pleased to read about the efficient service you received from us and you are pleased with your excellent vehicle. I will pass this kind feedback onto our team. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Car was not looked at for a couple of weeks due to volume of work in the garage. Very little updates provided - several calls required to sort hire car with Enterprise

Service
Thank you for taking the time to leave your feedback. I will pass your feedback onto your service advisor and the rest of the team. Kind regards, Paul Glister, Head of Business.

They were expecting me, took the car straightaway. Cleaned it beautifully. Only downside was I hoped they may be able to pick it up from my home but they had no availability before my MOT was due.

Service
Thank you for your feedback. Unfortunately we do have extremely limited availability on our collection and delivery service and our loan car fleet. As you can imagine these services are very popular across our customers and do get booked up well in advance. Kind regards, Paul Glister, Head of Business.

Excellent service at Cooper BMW as always.

Service
Thank you for leaving your feedback. I will take your comments on board. Kind regards, Paul Glister, Head of Business.

Almost completely uncontactable. Phone number goes through to a call centre, where they are reluctant to go and find out answers. Always promised a call back but after 24hours+ waiting we always had to do the chasing. Told they forgot about our car.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I can completely understand your frustration within the matter and will be passing this onto the Aftersales manager to make contact with yourself. Kind regards, Paul Glister, Head of Business.

I have notified the service team about a fault in boot door which never worked since I bought the car in October 2018 but the service manager said I should have notified it as soon as I am aware of it.

Service
Thank you for your feedback. I am sorry to read about your experience to us. We will look into this to find out what was said by who and will be in contact with yourself shortly. Kind regards, Paul Glister.

Excellent service, showroom is a good place to wait, my son had a great time exploring the range of cars. Staff were polite and friendly. Only improvement, service could be a little faster.

Service
Thank you for taking the time to leave us your feedback. I am pleased to read about the excellent service you received and that you and your son thoroughly enjoyed exploring our showroom. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I originally purchased my car from this dealer and it wasn't a great experience. Given I am currently working close by, I thought I would try and use them for servicing/warranty repairs rather than use my local dealer. Overall, a very poor experience

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us, I can completely understand your frustration. I will pass this onto the senior service advisor, Neil Gowers to make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

GOOD CUSTOMER SERVICE FROM AFTERSALES SEVICE ADVISER PLEASURE TO DEAL WITH

Service
Thank you for your feedback. I am pleased to read you was happy and impressed with your recent visit to us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Perfect service - easy to deal with, completely friction free - as smooth as my BMW ride :)

Service
Thank you for taking the time to leave your feedback with us. I will pass your kind comments onto your service advisor and the team who worked on your car. Kind regards, Paul Glister, Head of Business.

AC cracked despite less than 40k miles had issue with Pedestrian protection system Replaced parts same issue week later expense replacing more parts same issue 2 weeks later Still no cause, you guys are the sole reason i sold it. wont buy BMW again

Service
Thank you for taking the time to leave your feedback. I have passed this onto Neil Gowers, our senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Service provided good enough including support from Mark who dealt with us. However due to comments in question 1 not quite the great overall service I anticipated with bmw.

Service
Thank you for your feedback. I will be looking into this for you to ensure your next visit is a lot more positive. Kind regards, Paul Glister, Head of Business.

Although the car was generally cleaned, there were quite a few patches that they'd missed. Maybe they cleaned it in a dark area as the places they missed were the lower doors and lower part of the rear bumper.

Service
Thank you for your feedback. I am sorry to read the wash wasn't up to your standards. I will pass this feedback onto the valeting company. Kind regards, Paul Glister, Head of Business.

Video was really useful. Service fine too

Service
Thank you for taking the time to leave your feedback. I will pass your kind comments onto the aftersales team looking after you. Kind regards, Paul Glister, Head of Business,

Not happy with being given the run around " right hand not sure what the left hand was doing. "

Service
Thank you for your feedback. Sorry to hear about your experience with us. Unfortunately, our average lead times on bookings are roughly one month in advance so to accommodate and get your vehicle into us as soon as possible our emergency breakdown team can be of assist. I will pass your feedback on. Kind regards, Paul Glister, Head of Business.

It took to long.

Service
Thank you for taking the time to leave your feedback. Unfortunately our loan car fleet is at full capacity. We do offer lifts to reading train station twice a day to accommodate as many of our customers as possible. Kind regards, Paul Glister, Head of Business.

Initially kept in the loop but not heard anything for 10 days now and my car is entering its 3rd week in the garage

Service
Thank you for your feedback. I am sorry to read about your recent experience with us. I will pass this onto Neil Gowers, our senior service advisor who will be in contact to discuss this further. Kind regards, Paul Glister, Head of Business.

Everything went smoothly.

Service
Thank you for taking your time to leave your feedback. I am sorry to read you are yet to receive an response to the email you sent to us. I will be looking into this. I am pleased to read everything went smoothly. Kind regards, Paul Glister, Head of Business.

The battery fault was apparently because we were making short journeys - this is completely ridiculous, as we have been making such journeys for almost 4 years since purchasing the vehicle. The issue was due to a faulty offside headlight bulb!!

Service
Thank you for taking your time to leave your feedback. I am sorry to read about your disappointing service. I will be looking into this matter for you. Kind regards, Paul Glister, Head of Business.

Helpful sales rep

Service
Thank you for your feedback. I am sorry to read about the issue you are having regarding your handbrake. I will pass this onto the relevant team members to contact you and get this resolved. Kind regards, Paul Glister, Head of Business.

The customer service and experience was atrocious - I felt people had not been transparent with me and did not handle the situation in any acceptable way.

Service
Thank you for taking the time to leave your feedback with us. I am sorry to read the experience you had with us was not very positive. I can completely understand your frustration. Please note this will be passed onto the aftersales manager, Paul Smith and will be brought up in house. Kind regards, Paul Glister, Head of Business.

Simon is a very good salesman.

Service
Thank you for your feedback. I will pass your feedback onto the relevant staff members, Kind regards, Paul Glister, Head of Business.

Worst service Center Dropped car for service. No one had the courtesy to inform that the car is ready for pick up. Had to keep chasing and finally someone called back 5 minutes before the closing time asking me to be there in 5 mts. !!

Service
Thank you for leaving your feedback. I am sorry to read about the recent experience you have received from us. I can completely understand your frustration. I will be taking this up in house. I will also pass this onto Neil Gowers to make contact with you to discuss this in more detail. Kind regards, Paul Glister, Head of Business.

POOR SERVICE FROM USED CAR SALES MANAGER

Service
Thank you for your feedback. I will be taking your comments up in house. Kind regards, Paul Glister, Head of Business.

Staff friendly and efficient and no issues

Service
Thank you for taking the time to leave your feedback Mr. Smith. I am pleased to read about the friendly and efficient service you received from us. I will pass your kind comments onto the team. Kind regards, Paul Glister, Head of Business.

Good. Only issue is that it took longer than indicated so I was delayed

Service
Thank you for your feedback. I am sorry to read there was a delay in completing the work to your vehicle. Unfortunately, there are times where we get bigger jobs in than expected which leaves a knock on effect. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Service advisor (Nathan) and aftersales manager (Paul) were excellent

Service
Thank you for your kind feedback. I am pleased to read about your excellent service with us. I will pass your kind comments back to Paul and Nathan. Kind regards, Paul Glister, Head of Business.

All good no complaints.

Service
Thank you for leaving your feedback. I am pleased to read about your recent experience with us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Couldn't expect more

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your full satisfaction of service with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Did everything they needed to do

Service
Thank you for leaving your feedback. I am pleased to read we did everything you told us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

booking query wasnt handled empathetically otherwise would have scored 5

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the good experience you received from us. Kind regards, Paul Glister, Head of Business.

Got there in the end regarding windscreen repalcement

Service
Thank you for your feedback. I will get a member of our aftersales team to contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

Per Q1, the customer service once the car was ordered remained poor. This included the collection of the vehicle and then the subsequent visits to get some small issues fixed. Staff whilst seeming pleasant did not make the whole experience any better

Service
Thank you for your feedback. I will get a member of our aftersales team to contact you to discuss this further. Kind regards, Paul Glister, Head of Business.

An issue with a locking wheel nut delayed the completion of my service but I was kept informed at all times.

Service
Thank you for your kind feedback. I am sorry to read there was a small complication with your lock in wheel nut but I am pleased to read you was kept up to date at all times. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I had expected a better clean, the boot was not done and it wasn't pristine!

Service
Thank you for leaving your feedback. I am sorry to read the complimentary wash wasn't as expected. I will pass this onto the valeting company. Kind regards, Paul Glister, Head of Business.

Most of the time, the service is really great and that keeps me coming back for all three of my cars. It's hard to be completely satisfied all the time, but I'm very happy to be a returning customer.

Service
Thank you for your great feedback. I will pass this kind information back to all relative parties. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

The booking process failed. I used the BMW mobile app. confirming a 1.30pm while you wait service. The dealer had a drop call in the morning for the full day. The dealer "solved" this at the time, but it meant me waiting a lot longer than expected.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your failed experience with booking online. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Good service

Service
Thank you for your feedback. I am pleased to read about the good service you received. I am sorry that its not always easy to get through to the aftersales department. We are in the middle of improving our phone systems to ensure this problem isn't an issue anymore. Kind regards, Paul Glister, Head of Business.

Very happy, didn't have to wait to be seen. Car ready at promised time.

Service
Thank you for your feedback. I am pleased to read about the service you received from us. I will pass your kind feedback on the aftersales department. Kind regards, Paul Glister, Head of Business.

Virtually no communication and no compensation. 6 weeks, to fix ANY problem with a car, is clearly ridiculous.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I can completely understand your frustration. I will pass this onto the senior service advisor and get him to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

I drove over to the dealership on a Monday morning so they could assess the damage. It took until the Friday of the same week to get a simple quote. I had to repeatedly call and finally demand a call back as all other messages were not returned.

Service
Thank you for leaving your feedback. I am sorry to read about your recent experience to us. I will get Neil Gowers, the aftersales senior service advisor to contact you to discuss this in further details. Kind regards, Paul Glister, Head of Business.

Courtsey car cancelled the day before service. Assured car would be ready by 3pm & taxi would collect me at 2.30pm. Didnt get picked up until 3.30pm, car ready at 4pm which made me late for work

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us and can completely understand your frustration. Kind regards, Paul Glister, Head of Business.

Although the service was otherwise excellent, the engineers were unable to do the re-mapping as promised, but stated that it would be done at the next service free of charge. It was not clear why it could not have been performed on this day.

Service
Thank you for your feedback. I am sorry to read that the updates of your map was not able to be carried out. We will endeavor this is completed on your next visit to us. I will pass your kind feedback onto the staff. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

I rank this purely on the actions of James at Cooper Reading. He did everything he could to unpick the mess the call centre had created when I booked the service. The call centre DOES NOT work. The information they give is inaccurate and unreliable.

Service
Thank you for your feedback. We will look into this for you. Kind regards, Paul Glister, Head of Business.

Fault rectified Good communication

Service
Thank you for the great feedback. I am pleased to read about your recent visit to us. Kind regards, Paul Glister, Head of Business.

Work on the car was done, slightly later than promised but I was kept informed and promised a loan car should it have gone on any longer than estimated.

Service
Thank you for your feedback. I am pleased to read about your recent visit to us and that you were to be kept mobile if there was to be a delay. I will pass your kind comments onto your service advisor and technicians. Kind regards, Paul Glister, Head of Business.

See above. Rattle not corrected.

Service
Thank you for your feedback. I am sorry to read about the rattle. At your convenience please do get your vehicle booked back in with us to have this rectified. Kind regards, Paul Glister, Head of Business.

Good contact thought service to car and no surprises.

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great service you received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

As above, the car went in for a sit and wait. I had to leave the car and pick it up 2 days later. There were 3 broken parts: ( boost cable clip, some sort of pipe and oil filter housing). These all could be due to poor design.

Service
Thank you for you feedback. I am pleased to read you was very happy with the technician and the way we handled an unforeseen situation. Kind regards, Paul Glister, Head of Business.

Despite the delay being Coppers fault, the staff I dealt with could not have been more helpful. The fault here lies with either management not employing enough mechanics or BMW breaking down too often

Service
Thank you for your feedback. I am pleased to read your comments about our staff and team here at Cooper Reading. I am sorry to read you found it frustrating trying to get hold of a member of our team. I will be looking into this. Kind regards, Paul Glister, Head of Business.

Same as above. Since then tried repeatedly to contact the after sales manager, each time tk be told he is either on a day off or 'on another call' so we leave our ohone numbers and have never had a call returned !

Service
Thank you for your feedback. I can completely understand your frustration with your recent visit to us. Sorry you did not feel the communication was not good enough, we will look in house to ensure this is sorted. Kind regards, Paul Glister, Head of Business.

Been taken good care by the team

Service
Thank you for your feedback. I am pleased to read about your recent experience with us. Kind regards, Paul Glister, Head of Business.

I must praise Nathan Westwood who looked after me during the service process. He was incredibly helpful, especially as I was struggling to get the courtesy car back in time.

Service
Thank you for your kind feedback. I will pass this kind feedback onto Nathan and the technician that worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Misleading sales process. Delivered a faulty car. Absolutely terrible communications.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us. I will be getting a member of our aftersales team to contact you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

I was satisfied with the service and don't have any suggestions to improve. It was a busy day so there were slight delays but nothing major.

Service
Thank you for leaving your kind feedback. I am pleased to read about your recent experience to us. Kind regards, Paul Glister, Head of Business.

If the question was service provided by Service Rep, then I am completely satisfied. However, the fault I brought my car in for, sunroof making flex noise is still there and is quite irritating.

Service
Thank you for taking the time to leave your feedback. I will pass this both onto the service advisor and the technicians. I am sorry to read no fault was found upon your first visit to us. I do hope we can rectify this on your next visit. Kind regards, Paul Glister, Head of Business.

because I didn't get updated when my car was ready. I also waited a long time from when I called breakdown service to when I had a replacement machine and could go to work (more than 4 hours).

Service
Thank you for your feedback. I am sorry to read about your experience with BMW Assist. I will pass these comments back to them for you. Kind regards, Paul Glister, Head of Business.

Very thorough and reassuring. Liked the collection and delivery service - saves me a great deal of effort. Video inspection excellent. Took explicit note of everything I asked to be looked at.

Service
Thank you for your great feedback. I am pleased to read you enjoyed the video inspection of your vehicle and that the C&D came of a great help to you. Kind regards, Paul Glister, Head of Business.

Staff were excellent but the cleanliness of the vehicle after service was not good enough.

Service
Thank you for your feedback. I am sorry to read about your experience with the wash of your vehicle, I will pass your feedback onto the valeting team. Kind regards, Paul Glister, Head of Business.

Warranty repairs carried out without any quibble to a great standard.

Service
Thank you for your feedback. I am pleased to read you had a stress free experience with us. I will pass this feedback onto your service advisor and the team who worked on your car. Kind regards, Paul Glister, Head of Business.

Polite staff, excellent work and charming info desk.

Service
Thank you for your feedback. I will pass your kind feedback and comments onto the team. Kind regards, Paul Glister, Head of Business.

Very happy

Sales
I am sorry to see that you had to complete the finance documents a few times before taking your new car, I can understand how this would be an inconvenience. But despite this, I am pleased to see that you're enjoying your new car and that you received great service. Kind Regards, Paul Glister, Head of Business.

Great service and the sales rep zsolt was brilliant

Sales
Thank you for this great review. I am pleased to see that Zsolt provided you with such excellent service, I will happily pass your comments along to him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Would have been 5 stars, but follow up after the sale hasn't happened. I was promised a call about gap insurance and a free keyring!

Sales
Thank you for this review. I am disappointed to read that our sales team failed to contact you regarding the purchase of gap insurance and your complimentary key ring, I can understand your frustration. However, I am happy to see that you were pleased with the service that our team provided, and thank you for recommending us. Kind Regards, Paul Glister, Head of Business.

They were always helpful and communicative

Sales
Thank you for your comments. I am happy to see that you found our team here at Cooper Reading helpful, and they communicated well with you. Kind Regards, Paul Glister, Head of Business.

This would have been full marks but a mistake was made and my car has not got the specification I requested

Sales
Thank you for taking the time to leave this review. I regret to read that there was a mistake made with the specification on your new vehicle, I can understand the frustration. However, I am pleased to see that our sales executive Enaam provided you with such an accommodating service that made this experience enjoyable. I will pass your comments onto the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Hand over was underwhelming. System needed updating. It wasn't an event as friend have experienced at Mercedes and Audi on purchase of a new car. Disappointing handover. Buying experience was good

Sales
Thank you for this review. I regret to see that you found your handover disappointing in comparison to other manufacturers, I apologise for this, however, I am glad to see you did enjoy the buying experience. Kind Regards, Paul Glister, Head of Business.

I was very impressed with the customer service received.

Sales
Thank you for this excellent review. It's great to read that you were highly impressed with the service that was provided. I am happy to see you're enjoying your new car and I will pass these comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Purchase and delivery went smoothly. Francis Reed handled the sale very well.

Sales
Thank you for these great comments. I am pleased to read that our sales executive Francis Reed provided you with a professional and accommodating buying experience. I will pass your feedback on to him and the rest of the team here at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I found the sales person to be unhelpful, pushy and at times quite rude.

Sales
I regret to see that you found your experience with us uncomfortable and that you found the sales executive looking after you impolite and unaccommodating, I apologise for this. However, I am pleased to see that you are enjoying your new vehicle. Kind Regards, Paul Glister, Head of Business.

very good communication throughout the process

Sales
Thank you for this positive review. I am happy to see that you were provided with such great service by our sales team here at Cooper Reading. I hope you're enjoying your new car and I will pass your feedback onto the team. Kind Regards, Paul Glister, Head of Business.

Sales man spent time going through everything with us. Offered us coffee and handed the car over in a very personalised way ... with a lovely bunch of flowers!!

Sales
Thank you for taking the time to leave this great review. It's great to see that you were well looked after during your time with us at Cooper Reading BMW. I will happily pass your comments along to our team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

The experience from beginning to end was stress free as a result of the professionalism of the team at Cooper Reading

Sales
Thank you for this excellent review. I am pleased to see that our team here at Cooper Reading made your buying experience easy and stress free. It's great to read your feedback about our sales executive Francis Reed, I will pass your comments onto him. Kind Regards, Paul Glister, Head of Business.

Despite an appointment, LOTs of hanging around with no explanation why , which made us feel that our time wasn't important . The whole process took about 90 minutes.

Sales
I regret to see that you were left waiting around after arriving at our dealership and this made you feel like we did not value you time. However, I am pleased to see that you were kept informed throughout the process. I hope you're enjoying your new car and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

It was a professional service where I was treated properly. It wasn't a 'hard sell'.

Sales
Thank you for taking the time to leave this great feedback. I am glad to see that our team provided you with an efficient service that lead to a smooth buying experience, I will happily pass your comments along to them. Kind Regards, Paul Glister, Head of Business.

All the staff at Coopers cars Reading were great - helpful and friendly

Sales
Thank you for this positive review. I am pleased to see that you found our team here at Cooper Reading friendly and accommodating. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Johnathon the sales guys was top class.

Sales
Thank you for your positive feedback. It's great to see that you received such great service from Jonathan and the rest of our team here at Cooper Reading, I will happily pass your comments along to them. Kind Regards, Paul Glister, Head of Business.

wonderful experience, my salesman Jonathan Hood was quite youthful but very mature in attitude, extremely helpful

Sales
Thank you for this excellent review. I am very happy to read that our sales executive Jonathan Hood provided you with such a professional experience. I will pass your comments onto him and the rest of the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Turned around very quickly without any impact on my work.

Sales
Thank you for this excellent review. I am pleased to read that you found our staff, and Adnan in particular, knowledgeable and accommodating. I will happily pass your feedback on to them and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Excellent client handling by Francis Reed

Sales
Thank you for your positive feedback. It's great to see that Francis provided you with an excellent sales experience and I will pass your comments onto him. We hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

A great experience at Cooper Reading, predominantly down to Amy! What a star! Test drives were offered, and all efforts made to find the right car. The experience, the discounts offered, along with the brand promotion made the deal right for us.

Sales
Thank you for your fantastic comments. It's great to see that you enjoyed your experience here with us, and that Amy provided you with a smooth and accommodating service. I will happily pass your comments on to her and the rest of the team here at Cooper Reading BMW. Kind Regards, Paul Glister, Head of Business.

It was important to me to collect the car within a timeframe so I could do so with my best friend. This may seem trivial but Jonathon Hood clearly was how important to me it was, he went above and beyond to ensure I was able to do so even collecting

Sales
Thank you for this excellent review. I am very happy to see that Jonathan provided you with such a positive sales experience here with us at Cooper Reading. I will pass your comments on to him, and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Adnan from Coopers Reading was amazing and very patient. Could not ask for anyone better or more knowledgeable

Sales
Thank you for this excellent review. I am pleased to read that Adnan and our team here at Cooper Reading provided you with such a great sales experience. I will happily pass your comments on to Adnan, and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.