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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Tristan Jewett

New Car Sales Manager

Francis Reed

Local Business Development Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service delivered in about half and day including MOT, solid customer service, feel like my custom and vehicle actully matters to Cooper Reading.

Service

The issue was rectified immediately. The communication was fantastic.

Service

The service advisor was very proficient and courteous.

Service

Text update on status of service

Service

In these challenging times they still managed to make it a special experience

Service

I had great communication with Paul Smith. His actions, knowledge and leadership are remarkable.

Service

Under present regulations with regard to Covid 19 the day went smoothly and James did his job well.

Service

Kept me informed about the progress and great customer service.

Service

Excellent customer service as always from a very friendly team, even during these tough times.

Service

I was kept up to date with everything throughout the day, then when I needed replacement tyres and left my car over night I was even called and updated when they had been ordered etc and once the car was done. I think I received about 6 updates.

Service

Easy and safe drop off. Kept me informed on progress, asked to keep the car overnight in good time. Car ready to go the following day.

Service

Easy and straightforward to do business with

Service

Kept fully up-to-date with the operation, informed as soon as the vehicle was ready for collection allowing me to continue with my day.

Service

Efficient. Kept me fully informed with video review. Car valet nicely done and ready as promised.

Service

Process was easy, pre checking in, contactless drop off, video health check etc. Needed car back by certain time and they were able to deliver no problem

Service

Efficient service - clear on price and work to be done

Service
Thank you for your review. I am very pleased to hear that you received efficient service from the team at Cooper Reading and that you found them helpful and welcoming. It's also good to see that you found the booking process easy and I will happily pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Kept informed and completed on time

Service
I am sorry to see that you were disappointed with the service you received when dropping your vehicle to us, I can understand your frustration and I apologise for the inconvenience. However, I am pleased to read that you were kept updated throughout the process and that the work was completed on time. Kind Regards, Paul Glister, Head of Business.

Very straight forward.

Service
I am pleased to see that you found the service process straightforward and I will pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

easy booking, excellent drop off service, kept updated every step of the way. Safe pick up from dealership.

Service
Thank you for leaving such positive comments. It's great to see that you received excellent communication and service from the team here at Cooper Reading and that you found the whole process straightforward. The team will be very pleased to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Always very pleasant and keep you informed on progress

Service
Thank you for this excellent review. It's great to see that you found the service team helpful and that they kept you informed throughout the process. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Everything asked is addressed.

Service
Thank you for this brilliant feedback. I am happy to read that you received excellent service from the Cooper Reading team and they will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Friendly, organised service.

Service
Thank you for leaving such great feedback. I am very pleased to hear that you received efficient and friendly service from the team at Cooper Reading BMW and that you were kept updated throughout the whole process. Kind Regards, Paul Glister, Head of Business.

Could not ask for more.

Service
Thank you for your feedback. It is great to read about your local visit to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Provided excellent advice

Service
Thank you for taking the time to leave this excellent feedback. I am very pleased to see that from drop off to collection, you found the service process straightforward and that you received professional service from the Cooper Reading team. It's also great to read that you enjoy the BMW brand and the team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Everything carried out as requested.

Service
Thank you for this excellent review. I am very pleased to see that from start to finish, you received brilliant service from the team here at Cooper Reading and they will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

A great place to visit and all the staff are very attentive. Luke in service was very prompt at returning calls and the technician (Stuart Joel) did an outstanding job on the car. Some great tips on preventative maintenance. Thank you

Service
Thank you for taking the time to leave your feedback. It's great to see that you received excellent service from the team here at Cooper Reading and that your advisor Luke Lashley kept you informed throughout the process. Luke, Stuart and the rest of the team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Nathan, the service advisor was excellent. He kept me informed before, during and after the car was ready to collect. He was courteous, polite and very professional. The car was ready early , washed and valeted to a high standard.

Service
Thank you for this excellent review. I am very pleased to hear about your recent experience with the service department at Cooper Reading and how our advisor Nathan Westwood provided you with such efficient service throughout the whole process. I will happily pass your positive feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Josh is brilliant, very friendly and professional, a credit to the dealership.

Service
I am sorry to see that your vehicle has an outstanding recall, I can understand your frustration and I apologise for the inconvenience. However, I am pleased to read that you received excellent service from our advisor Joshua Durrant and I will pass your comments onto him and the rest of the service team. Kind Regards, Paul Glister, Head of Business.

Mike Nicholls at Copper Reading was excellent in keeping me informed and making me feel like a valued customer. He was very professional

Service
Thank you for this excellent review. I am very pleased to see that our service advisor Michael Hopkins provided you with such brilliant service and that you found our reception team friendly and professional. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Service and MOT were completed in a reasonable time as expected. Only a small issue had to be rectified. Communication about this was prompt and honest.

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you received efficient communication from the team here at Cooper Reading and that you were happy with your overall service experience. I will pass your positive comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Excellent communication. Complimentary car wash and interior valet.

Service
Thank you for this brilliant feedback. It's great to see that you were pleased with the service provided by the team here at Cooper Reading that you were happy with the complimentary clean on your vehicle. The service department will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Great service and staff.

Service
Thank you for your positive comments. I am pleased to read that you received great service from our team and that you found the service process straight forward. Kind Regards, Paul Glister, Head of Business.

Very professional and try hard to please.

Service
Thank you for your review. It's good to see that you received professional and efficient service from the team here at Cooper Reading and I will happily pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

Friendly staff, handled everything very well in this COVID climate. Liked the video of the car, it brings home the need to have it looked after by a professional BMW garage like Coopers of Reading ( no I don't work for them !!)

Service
Thank you for taking the time to leave your feedback. I am very pleased to see that you were happy with your service experience here at Cooper Reading and that you were impressed with the Vehicle Health Check video you received. The service and workshop departments will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

Again, friendly service.

Service
Thank you for your positive comments. It's great to see that you received good communication from the team here at Cooper Reading and that they provided you with such a friendly and helpful service. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

All in all, I was perfectly happy.

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you were happy with your overall experience with the service department here at Cooper Reading and that you were impressed with our current drop off system that is in place due to COVID19 restrictions. Your suggestions are highly appreciated and I will pass your comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Overall experience was great and Nathan Westwood provided a welcoming and very professional corporate image for BMW. He kept me up to date with progress and made sure that the updates and videos of my vehicle came through, showing that he cares.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your recent experience with the service department here at Cooper Reading, in particular, our advisor Nathan Westwood, and how he provided you with such efficient service throughout the process. It's also great to see that you were impressed with our current COVID19 safety measurements and I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Great service as always from the service team at Cooper Reading.

Service
Thank you for this excellent review. I am very happy to hear about your recent experience with the service department at Cooper Reading and that the process went smoothly from start to finish. Your recommendations are highly appreciated and the team will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Excellent service even when facing extremely challenging covid 19 restrictions

Service
Thank you for your feedback. I am pleased to see that you received excellent service from the team here at Cooper Reading and I will happily pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Great service

Service
Thank you for your comments. I am pleased to see you received great service from the team here at Cooper Reading and that you found the process straight forward. Kind Regards, Paul Glister, Head of Business.

Top service, as usual. Thanks!

Service
Thank you for your feedback. I will happily pass your compliments and appreciation onto the service team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Lead time for the car pick-up service at home was over 4 months!!! It still took a 2 month wait to book a loan car for the day. The service itself was fine but you need to address these delays. I do not live near the Centre and no public transport.

Service
I regret to see that the wait time for a collection and delivery service was longer than anticipated, I can understand your frustration and I apologise for the inconvenience. Kind Regards, Paul Glister, Head of Business.

As above

Service
Thank you for your review. It's good to see that you found the service process straight forward with our current COVID19 measurements that are in place and that you were pleased with the Vehicle Health Check video you received. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

They have help immensely with issues from another dealership

Service
Thank you for your feedback. I am sorry to see that you had issues with another dealership, however, it's good to read that our team accommodated you and provided you with efficient service. Kind Regards, Paul Glister, Head of Business.

Quick efficient service. Very professional.

Service
Thank you for your review. It's great to see that you received efficient and professional service from the team here at Cooper Reading and they will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Great service, prompt service on my car and cleaned very nicely.

Service
Thank you for leaving such positive feedback. I am happy to see that the team here at Cooper Reading provided you with friendly and efficient service. It's also good to hear that you were pleased with the complimentary clean on your vehicle and I will pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

kept up to date on servicing/mot/insurance repair and loan car helped as my car was in a total of 3 days.

Service
Thank you for your review. I am pleased to see that you received efficient service from the team here at Cooper Reading and that they kept informed throughout the process. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

They made me feel like a valued individual.

Service
Thank you for your positive comments. You are a valued BMW customer and it's great to see that this was portrayed during your service experience with us at Cooper Reading. I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

professional and helpful

Service
Thank you for leaving such great feedback. I am pleased to see that you received professional and accommodating service from the team here at Cooper Reading and I will happily pass your compliments and appreciation onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Excellent service

Service
Thank you for your feedback. I am happy to see that you found it easy to make arrangements with our dealership and that you were provided with excellent service from the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Everything was was very good. A clear explanation was given of what was necessary and what was not.

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you received clear communication from your service advisor and that you were impressed with the service they provided. I will happily pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Seamless process and addressed all issues!

Service
Thank you for your review. It's great to see that your service appointment went smoothly and that all issues were addressed and handled professionally. The team here at Cooper Reading will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Everything done as requested

Service
Thank you for your comments. I am pleased to read that you received good service throughout your appointment at our dealership and that all requirements were carried out and completed on your vehicle. Your loyalty to the BMW brand is also highly appreciated and I will happily pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

BMW Reading is awesome. Always something to answer questions and help you out.

Service
Thank you for your positive feedback. It's great to see that you were happy with the service provided by the team here at Cooper Reading and I will pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Despite there being some confusion around the MOT, this was dealt with smoothly and without a problem. Put the customer first without hesitation. Great to see.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to hear about your recent experience with the service department at Cooper Reading and how the whole process went smoothly. The service team will be delighted to learn of your compliments and appreciation. Kind Regards, Paul Glister, Head of Business.

As usual a friendly entrance and very helpful & knowledgeable staff

Service
Thank you for taking the time to leave such positive feedback. I am very pleased to hear about your recent experience with the service department and how you found the team friendly and knowledgeable. It's also good to see that you were happy with our current key drop facility and the team here at Cooper Reading will be happy to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Great communication. Safe environment

Service
Thank you for leaving such great comments. I am pleased to see that you felt safe during your visit to our dealership and that the service team provided great communication throughout the process. I will happily pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Job well done

Service
Thank you for your feedback. I am pleased to see that you were happy with the work that was carried out on your vehicle and that you received good service from the team here at Cooper Reading. I will happily pass your positive comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Staff very polite and efficient. Courtesy car very useful. Work carried out efficiently - good feedback

Service
I am sorry to hear that there was difficulty getting through to the service centre when calling, I can understand your frustration and I apologise for the inconvenience. However, I am please to see that you received efficient service from the team and that you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

Great support from Amy Bennet and Tristan Jewett

Sales
Thank you for leaving such great comments. I am very pleased to read that you received excellent service from Amy and Tristan and I will happily pass your feedback onto them and the rest of the Cooper Reading team. Kind Regards, Paul Glister, Head of Business.

No problems

Sales
Thank you for your comments. I am pleased to read that your new car experience went smoothly and that you received good service from the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Excellent helpful sales team Timed collection happened during difficult lockdown conditions and was compliant and helpful

Sales
Thank you for your feedback. I am happy to see that you were pleased with the service you received during your new car experience and that you found our sales team, in particular, Tristan and Francis, helpful and efficient. The team here at Cooper Reading will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

As stated before the end process was fantastic. Tristan and Steve were extremely professional, helpful and got me into a new car within a few weeks of speaking to them.

Sales
I am disappointed to see that the beginning of your sales experience didn't go smoothly, I can understand your frustration and I apologise for the inconvenience. However, I am pleased to hear that our sales team, in particular, Tristan and Steve, provided you with excellent service. Your loyalty to the BMW brand is highly appreciated and I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

My questions on the car were answered reasonably promptly and accurately. The car was delivered ahead of schedule and the service was good. All this in spite of the COVID restrictions.

Sales
Thank you for taking the time to leave this excellent review. It's great to see that you received efficient service and communication from the team here at Cooper Reading and that you are enjoying your brand new BMW. I will happily pass your feedback onto the sales team and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

The centre is very impressive and staff are friendly and efficient.

Sales
Thank you for your review. I am very pleased to hear about your recent new car experience with the team at Cooper Reading and how they provided you with friendly and efficient service and they will be delighted to learn of your high praise. I also hope you are enjoying your brand new BMW and we look forward to seeing you again in the future. Kind Regards, Paul Glister, Head of Business.

The order process was very well conducted, and I was informed of progress. The handover went well, save that I needed to enquire later about how the Club Smart Card Policy worked. This was made clear over the next couple of days. Covid security good.

Sales
Thank you for taking the time to leave your feedback. I am sorry to see that there was some difficulty with the online signature system and I apologise for the inconvenience. However, I am pleased to hear that you were impressed with the ordering process and that you would speak highly of the service you received. Kind Regards, Paul Glister, Head of Business.

Even under the covd restrictions, Bmw did all they could to make the experience enjoyable The online updates for order tracking were helpful

Sales
Thank you for your review. I am sorry to see that there was difficulty when trying to order certain extras for your vehicle, I can understand your frustration and I apologise for the inconvenience. However, I am pleased to hear that even with current COVID19 restrictions, you still enjoyed your new car experience with Cooper Reading and I will pass your feedback onto the rest of the team. Kind Regards, Paul Glister, Head of Business.

Wes was very helpful throughout the process.

Sales
Thank you for your feedback. I am pleased to see that you received efficient service during your sales experience with Cooper Reading and that our sales executive Wesley Duff was helpful throughout the process. Kind Regards, Paul Glister, Head of Business.

Good to deal with. Would have welcomed a bit more information about progress.

Sales
I regret to see that you were not provided with more information regarding the progress of your new vehicle and I apologise for any inconvenience. However, it's good to hear that you enjoyed the sales experience and that you are happy with your brand new BMW. Kind Regards, Paul Glister, Head of Business.

Wesley Duff the salesman who helped me "build" my car was very product knowledgeable. He asked me questions and suggested things that I hadn't thought of. He was very polite, patient and friendly & I feel very satisfied with the "deal" that we made.

Sales
Thank you for taking the time to leave such brilliant feedback. It's great to hear about your recent new car experience with Cooper Reading and that our sales executive Wesley Duff provided you with excellent service throughout the whole process. Your recommendations and loyalty to the BMW brand are also highly appreciated and the team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Excellent hand over given the COVID restrictions

Sales
Thank you for your review. I am pleased to hear about your recent experience with the new car sales team at Cooper Reading and how you were provided with efficient service throughout the process. I hope you are enjoying your brand new BMW and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

sales person was very knowledgeable and didn't feel like I was pressured.

Sales
Thank you for taking the time to leave your positive feedback. It's great to see that you found your sales executive informative and how they made the sales process straightforward and enjoyable from start to finish. I will happily pass your comments onto the new car sales team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.