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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Rebecca Mileham

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Jessica Williams

Service Advisor

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No courtesy car available unless booking about 2 months prior to service. As the centre is out of town it would be a good option.

Service

Booking was easy, communication up to the date was clear and concise. During the service I was kept informed regularly with progress and what was happening. The lounge/cafe area was comfortable and helped make the wait a little less tedious!

Service

Same as answer 1

Service

For the same reasons as above

Service

Booked an 08:30 appointment. Online information stated that oil change would be done in 90 minutes. Wasn't seen until 9am and then only got my car back at 11:20. Meant I had to reschedule various meetings and spent most of my morning at the branch

Service

Best ever

Service

After sales service of Coopers Reading bmw was utterly shambles If I had a choice I would avoid going there and take to private garage who are decent enough to keep you up to date and stay up with there words unlike coopers reading

Service

My 6 months old car has lots of rattles but specifically boot rattle on bumps or turns is very annoying. Took it in for this specific rattle, boot lock was adjusted but same problem or probably worse. Had to leave car for two days and need bring agai

Service

All paperwork handed over. Car was done in good time however

Service

They phone me up to tell me if there is anything extra that needs doing.

Service

Efficiently handled with video evidence of the health check. The service was completed on time and my car received a thorough clean.

Service

BMW Reading did everything asked of them

Service

Poor explanation of hybrid loan car. Previous driver's clothing still in loan car.

Service

Booking process easy. Welcome on day of service very friendly and discussed process. Suggested that air conditioning check unnecessary which was much appreciated. Call received to advise vehicle ready however collection of vehicle delayed a little.

Service

Quickly done work and clean car

Service

I have previous experience of the service exec who attended me this time and can say he is helpful/pleasant/knowledgeable.

Service

Good service. My only criticism is the length of time required to book it in.

Service

Fast service, kept informed and nice sitting area to work from/chill

Service

Some corrosion marks on summer wheels that had been stored over winter. Sure they were not there before. Wonder if the wheels are stored in damp conditions.

Service
Thank you for your comments. I am sorry to read you have picked up a few marks on your winter wheels while they were in our storage. I can reassure you that all tyres are kept inside locked in a storage tyre bay, this should prevent any damage or marks from happening. Kind regards, Paul Glister, Head of Business.

On the day the people were fine, but it is not acceptable to wait 8 weeks from request to booked date to have a service (March to May)

Service
Thank you for leaving your feedback. I can see you are now rebooked for your dash cam to be fitted. I am sorry to read you was not notified about the dash cam being out of stock, this part was on back order factory with BMW UK. Kind regards, Paul Glister, Head of Business.

Had a very good experience and was dealt with well

Service
Thank you for leaving your feedback. I am pleased to read about the very good experience you recently experienced with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Very simple process

Service
Thank you for the great feedback. I am pleased to read about the simple process and great communication you received from us. Kind regards, Paul Glister, Head of Business.

No issues, but for the dealer forgetting to stamp my service book. Not a problem though!

Service
Thank you for your great feedback. I am pleased to read you received a great service from us. I am sorry to read we didn't complete your service book. When you are next passing please do pop in and we will get this stamped for you. Kind regards, Paul Glister, Head of Business.

Meeted expectations

Service
Thanks for the great feedback. I am pleased to read we meted your expectations and you found us to be reliable and courteous. Kind regards, Paul Glister, Head of Business.

Nothing too much trouble.

Service
Thank you for your 10/10 review. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

As per last comment

Service
Thank you for leaving your feedback regarding your last recent visits to us. I am sorry to read we may have missed a small request you had asked us on the morning of your vehicle being dropped off. We do aim to look at everything but due to the high demand it is not always possible to have time to look at the extra work on the same day. We do always recommend booking the vehicle back in. Kind regards, Paul Glister, Head of Business.

Confusion on what service the car required and in the end required only a brake fluid change, this took nearly 5 hours despite being told that a FULL service along with the brake fluid change would take 3 hours ??

Service
Thank you for taking the time to leave your feedback. I am sorry to read there was some confusion over the timings over your major service. I will be taking action into this to ensure all advisors, booking consultants etc are informing customers of all the same timings. Kind regards, Paul Glister, Head of Business.

See above

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your experience to us. I will be taking this matter up in house and looking into this for you. Kind regards, Paul Glister, Head of Business.

Carried out everything and more than expected.

Service
Thank you for the great 5* review! I am pleased to read your service was carried out efficiently and you were well looked after by our friendly and helpful staff. I will pass the kind comments back to your service advisor. Kind regards, Paul Glister, Head of Business.

Well looked after.

Service
Thank you for your feedback. I am pleased to read about your recent experience to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Although minor bodywork repairs are advertised on BMW website as a service available in-house, trying to get this organised was a nightmare. The remote booking office (I believe based in Norwich) seemed to have no idea this service was available.

Service
Thank you for leaving your feedback. I am sorry to read about your recent visit to us. I will be looking into this in house to ensure the communication from our customers to our advisors are paramount. Kind regards, Paul Glister, Head of Business.

I had to make a second visit for the service to be completed

Service
Thank you for taking the time to leave your feedback. I am sorry to read the work on your vehicle could not be completed upon your first visit. Unfortunately, it is not always possible to have all parts in stock for every vehicle we see which sometimes requires ordering parts for next day. I will look into this for you to help reduce the prevention of this happening again next time. Kind regards, Paul Glister, Head of Business.

Listened to my queries and followed them through, despite nothing registering on the inboard computer. Appreciated that.

Service
Thank you for your feedback. I am pleased to read you had a successful service with us. I will pass your kind comments onto your aftersales team who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Easy to get to, drop off (night before) and pick up of my car was simple.

Service
Thank you for the great feedback. I am pleased to read you had a great enjoyable service from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

service not completed although car in from 8.30am and did not find out until I arrived to collect car

Service
Thank you for taking the time to leave your feedback. I am sorry to read about the recent service you received from us. I can completely understand your frustration. Kind regards, Paul Glister, Head of Business.

See above.

Service
Thank you for taking the time to leave your great review. I am pleased to read you received a great service from our aftersales team and in a great timely fashion. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I am still waiting on Sales to contact me concerning me just having 1 key from handover - Amy Bennett I believe?

Service
Thank you for your feedback. I am sorry to read about your handover. I will pass this onto our sales manager and Amy to make contact with you to get this resolved. Kind regards, Paul Glister, Head of Business.

Service was carried out to my satisfaction.

Service
Thank you for the great feedback. I am pleased to read about the service you received from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Cooper Reading completed the first service of my vehicle to my expectation.

Service
Thank you for your feedback. Please do note, our parking is manned at all times to ensure there are spaces for our customers arrivals but as we see around 50-70 customers and cars in the morning between 8am and 10am sometimes it is inevitable that the parking will be full. Please look out for our parking attendants next time you are struggling who will be more than willing to help take your car from you. Kind regards, Paul Glister, Head of Business.

Again, outstanding service - faultless.

Service
Thank you for your feedback. I am pleased to read about the outstanding, faultless service you received from us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Something has changed at Coopers Reading. I am not sure what. I purchased my car there and at times I have felt that when I have been back to have my car serviced its not been a great experience, cost, bad service, and in fact I got a bit ripped of

Service
Thank you for your feedback. I will be looking into your invoice and will be in contact in due course. Sorry for any inconvenience. Kind regards, Paul Glister, Head of Business.

Had to wait for parts

Service
Thank you for your feedback. I am sorry to read there was a wait in collecting your parts. Our Parts department do work as quickly and safely as possible to ensure we get the correct parts to you as quickly as possible but sometimes this is out of our control. Kind regards, Paul Glister, Head of Business.

Clearly - very disappointing my car was damaged and it took 3 Visits. Smart repair done which is not to the same standard as it was before. However praise to my service advisor 'Jess' who is exceptionally professional, courteous and Honest'.

Service
Thank you for leaving your feedback. I am sorry to read about the damage caused to your vehicle on site. This is not something that happens regularly and we do ensure maximum protection is in place for if something was to happen, sometimes accidents do happen. I am pleased to read Jess kept you informed throughout the whole process and that the damage was rectified. Kind regards, Paul Glister, Head of Business.

Collection from home, annual service, MOT, wash and vacuum and return of car were perfect.

Service
Thank you for taking your time to leave your feedback. I am pleased to read about the great service your received from us and that the collection and delivery was a great help to you. Its great to read your driving around in your dream car. Kind regards, Paul Glister, Head of Business.

the financial check meeting could have been done over phone , and I didn't see the point of it . Service booking was 1 month from the call The service team themselves was very flexible on the day and did a good job

Service
Thank you for taking the time to leave your feedback. I am pleased to read your service advisor was flexible on the day and ensured that you had a great experience with us here. We do accept payments over the phone providing its under a certain amount to make this more convenient for yourself upon collection. Kind regards, Paul Glister, Head of Business.

Made to feel special as an idividual

Service
Thank you for the great review. We aim to make everyone of our customers feel the way you felt leaving us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Good service - very customer focused

Service
Thank you for your recent feedback. I am pleased to read you received a good service from us and that the customer focused shined through. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Friendly and helpful

Service
Thank you for taking the time to leave your feedback. I am pleased to read about the great service you received from us. Kind regards, Paul Glister, Head of Business.

I was under the impression I had a service pack, which I now know I don't. It wasn't checked before the service went ahead and I was charged accordingly. If I had known about this I would not have proceeded with a service at Cooper Reading

Service
Thank you for leaving your feedback regarding your recent visit to us. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

The work was carried out well and on time.

Service
Thank you for your feedback. I am pleased to read about your recent experience to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Polite staff and entirely satisfactory work done.

Service
Thank you for your feedback. I am pleased to read about the good service you received from us and you was entirely satisfied with the work carried out on your car. Kind regards, Paul Glister, Head of Business.

Wheel change carried out swiftly, great communications. Made to feel very welcome in the dealership.

Service
Its great to read about your recent visit to us. We do aim for a quick turn around with our wheel swaps and I'm pleased to read you were made welcome while you waited. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

For having to waste my Saturday on a Pre booked Service & MOT that shouldn't have taken 4.5 hours to complete.

Service
Thank you for leaving you recent feedback. I am sorry to read about the delay in why your vehicle took so long. This is a problem we recommend for future reference taking up with your service advisor on the day to have possibly prevented or reduced the waiting time. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

Mark is very customer oriented and gives good service. he has been my service contact from the start and it is good to have this sort of continuity.

Service
Thank you for your feedback. I will pass these comments back to mark, your service advisor. Kind regards, Paul Glister, Head of Business.

Good service

Service
Thank you for your feedback. I am pleased to read about the good service you received from us. We do encourage to book in advanced for loan cars due to the availability we have. Kind regards, Paul Glister, Head of Business.

I've had a seat belt problem since I bought this car last year and was told by the dealer that I can go to any BMW dealer and it'll be fixed. Now in Reading, the dealer refused to fix it as they couldn't find it then. But I do have videos myself.

Service
Thank you for your feedback. Although you can go to any BMW dealership, we do recommend you go back to where you brought the vehicle when you have any underlying issues. This means the branch will have built a connection with you and know your problems also from the beginning. Kind regards, Paul Glister, Head of Business.

A full range of cars to look over, an hour or more spent catching up and being given the latest on the G20, other series etc. It's a top notch facility with top notch people.

Service
What great feedback! Thank you for all your kind words and comments. We respect your full commitment to us here at Cooper Reading BMW and value you as a repeating customer. Kind regards, Paul Glister, Head of Business.

The car was not fixed and they just blamed it on the spacers. I took it to an independent dealer and they said it was the Top Mounts! nothing to do with the spacers.

Service
Thank you for your feedback. I am sorry to read about your recent experience to us, this is not something we expect and it will be dealt with in house. I have passed this onto our senior service advisor Neil Gowers, who will make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Car was collected and returned on time No problems detected

Service
Thank you for leaving your feedback. I am pleased to read the car was collected from you choice of address and returned on time as expected and all work was carried out as necessary. We look forward to dealing with you again soon. Kind regards, Paul Glister, Head of Business.

No surprises regarding necessary work and it's cost.

Service
Thank you for your feedback, I am pleased to read you enjoyed the professional service you received from us. Kind regards, Paul Glister, Head of Business.

Polite staff, gave time estimate for completing work but then exceeded expectation by completing work sooner. Nice place to sit and work and have a coffee whilst waiting,

Service
Thank you for your feedback. I am pleased to read about your recent experience to us and that you enjoyed our coffee bar area. I will pass your kind feedback onto your service advisor who looked after you. Kind regards, Paul Glister, Head of Business.

All boxes were ticked, MOT done, service done, tyre swap done, car cleaned, credit from previous tyre swap applied .... Long wait but no courtesy car available

Service
Thank you for leaving your feedback. Courtesy cars are available but are also extremely popular and do involve getting you appointment booked in advanced to ensure you have one secured. We only have a limited amount available daily and once booked they are hard to come by on the day. Kind regards, Paul Glister, Head of Business.

Could not think of anything that could be better.

Service
Thank you for your feedback. It is great to read about the service you receive from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I was advised of work to be done. Service area had coffee etc for my wait. Dissapointed that the navigation mapping software was not upgraded as standard given still in warranty. Advised should have booked this. Will do next year.

Service
Thank you for your feedback. I am pleased to read about your recent visit to us. It is great to read you were booked in and had your follow up emails. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Because it was a very professional service.

Service
Thank you for taking the time to leave your great feedback. I am pleased to read about the professional service you received from us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

Not good service at all I was not even walked to the car

Service
Thank you for your feedback. All of our service advisors are trained to walk all customers to there vehicles and I will be making sure this is took up in house. I am sorry this was not done on this occasion. Kind regards, Paul Glister, Head of Business.

Customer service is poor...not enough focus on the customer who has probably had to rearrange their diary to drop the car off on the booked in day and time. For a premium brand they have poor customer service and aftercare.

Service
Thank you for leaving your feedback. Unfortunately, it does only take one vehicle to have a set back to have a knock on effect with the rest of the work we have in for the day. We do keep all our customers up to date and do call to keep you updated so that you are not disappointed at the end of the day. I will look into this for you. Kind regards, Paul Glister, Head of Business.

The experience was very good.

Service
Thank you for your feedback. I am pleased to read about the great service you received from our team. I will pass your kind comments on. Kind regards, Paul Glister, Head of Business.

I rang on 5 separate occasions to arrange a 3 year service plan. Nobody ever called me back. 1st service and a boot lock & USB port fix took 6 days to complete! The first day my car didn't even get into the workshop! Ordering parts took extra day.

Service
Thank you for taking the time to review your car and leave your feedback. We can book you in for a free of charge appointment with our product genius who can go through all the gadgets on your vehicle with you. If this is something you are interested in please do call us on 01189 500100. Kind regards, Paul Glister, Head of Business.

After checking in at reception I was kept waiting for a while and when I went back to reception to see what was happening I found out that my arrival had not been passed on the attendant dealing with my vehicle.

Service
Thank you for your feedback. I am sorry to read there was some sort of miss communication regarding our reception team. We will be dealing with this in house, thank you for bringing this to our attention. Kind regards, Paul Glister, Head of Business.

I was greeted by a dedicated member of the service team, Mark Williams, who treated me with courtesy and was most helpful with the arrangements.

Service
Thank you for your feedback. We would love to hear more from you regarding the booking process of why you prefer booking through us rather than our bookings team. If you have time we would love to hear it. Kind regards, Paul Glister, Head of Business.

Sometimes things go wrong, Jessica helped to resolve this for me, it was a bit inconvenient for me, but overall i'm completely satisfied due to the way Jessica handled this, thank you.

Service
Thank you for your kind feedback. I will be sure to pass your kind comments back to Jessica. We look forward to seeing you soon. Kind regards, Paul Glister, Head of Business.

Helpful and honest staff and the card issues were quickly resolved

Service
Thank you for leaving your feedback. I am pleased to read about the helpful and honest service you received from our team. We look forward to seeing you again shortly. Kind regards, Paul Glister, Head of Business.

Very happy with the assistance

Service
Thank you for leaving your feedback. I am pleased to read you were very happy with the assistance you received from the team here with us and that the service and time scale was to standards. Kind regards, Paul Glister, Head of Business.

Not very, again after coming out of repair I have oil footprints on the carpets. You state there was nothing wrong with it, but it would not vcharge on two seperate chargers. Equally I tried at different vehicle on my charger and it worked perfectly.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent service with us. I have passed this onto our Senior service advisor who will make contact with you to discuss this further. Kind regards, Paul Glister, Head of Business.

Quick, easy, nice environment for me to set up shop and work. However... more expensive than a normal MOT

Service
Thank you for your feedback, I am pleased to read about your nice quick and easy service you had with us. We look forward to seeing you again soon. Kind regards, Paul Glister, Head of Business.

I am not sure but is it because of my ethnicity you never bothered to give the required customer service. You kept me in the dark and didn't keep me updated on the situation. You did not even attempt to rectify even after my call on the 2nd April.

Service
Thank you for your feedback. I am sorry to read about your recent experience to us. I can completely understand your frustration. Please be rest assured that here at Cooper Reading BMW/MINI we treat all our customers as equals and take no tolerance to any sort or form of racism. Kind regards, Paul Glister, Head of Business.

Rather surprised with progress, as the car went in at 08.20 but not until mid afternoon did I get the call to say the car was just going in for the service. Why do you need the car for so long? it was ready shortly after 17.30 Very good clean though

Service
Thank you for your feedback. All advisors will give you a call to update you on the progress of your car throughout the day. I am pleased to read about the complimentary clean on your car, I will pass this feedback onto the valeting team. Kind regards, Paul Glister, Head of Business.

For the reasons above. I often ring and am told the person is unavailable and will call back but I have never had a call back. On the outside everything looks very lovely and smart with a great showroom but underneath the system falls short.

Service
Thank you for taking the time to leave your review with us. I am sorry to read about your recent visit to us, I can completely understand your frustration. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Vehicle returned clean inside and out, very quickly dealt with upon arrival.

Service
Thank you for leaving your review. I am pleased to read your vehicle was returned being cleaned inside and out and you was dealt with quickly upon arrival. Kind regards, Paul Glister, Head of Business.

Good customer service and got looked after well.

Service
Thank you for your feedback. I am pleased to read about the good customer service you received and that you were very well looked after! Kind regards, Paul Glister, Head of Business.

Car booked in for service and MOT for 9.30am. Told it would be 'about 2 hours'. Four and a half hours later the car was returned, but not valeted. No explanation or apology or updates whilst I was waiting. And a bill for £550. One star is too many.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us and can completely understand your frustration. I will be looking into this for you. Kind regards, Paul Glister, Head of Business.

See above. The service consultant didn't seem to realise I had the ACE already despite me making that very clear when booking. He said the price was wrong and that I'd probably have to leave the car overnight which meant I had to cancel meetings.

Service
Thank you for your recent review. I am sorry to read about your experience to us and I can completely understand your frustration. This will be dealt with in house to ensure your next visit is a lot better. Kind regards, Paul Glister, Head of Business.

Better working area for drop in visits would be good. Table with desk chairs and a power socket rather than a bar stool type area.

Service
Thank you for your feedback. We do have power sockets and a desk area to work in up on our middle floor. Just mention it next time and your service advisor would be more than happy to show you where. Kind regards, Paul Glister, Head of Business.

Although the transaction was well done - the tyres and switch replaced - the service was appalling. Constantly having to phone an automated service that then told me nobody was available and then being delayed over an hour and a half.

Service

Job was done well but taking much longer than the 'around 2 hours' expected.

Service
Thank you for taking the time to leave your feedback, I am sorry to read you service took longer than the 2 hours you were expecting. I will be looking into this matter for you. Kind regards, Paul Glister, Head of Business.

Happy to help

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your great experience to us. I will pass your kind comments back to your service advisor. Kind regards, Paul Glister, Head of Business.

Car MOT on time; good ambience to sit and wait; refreshments and can watch news channels on tv; computer ports etc

Service
Thank you for your feedback. I am pleased to read about the great service you received from us and you enjoyed the while you wait service. I will take your comments on board regarding the phone systems. Kind regards, Paul Glister, Head of Business.

My agreed collection time was delayed mainly due to the site was heavily congested and my BMW got blocked in by a vehicle that had its keys misplaced. However my BMW was nicely cleaned as usual.

Service
Thank you for leaving your feedback. I am sorry to read you had to wait for your vehicle to be driven out the front from our multi story car park. We do aim to have this ready and waiting for you on the forecourt but due to unforeseen circumstances this isn't always possible. I will look into this for you to stop this from happening in the future. Kind regards, Paul Glister, Head of Business.

cooper Reading have always been very helpful

Service
Thank you for taking the time to leave your feedback with us. I am pleased to read about your recent visit to us. It is great to read how helpful our staff were with you. I will pass your feedback onto your service advisor and the team who worked on your vehicle. Kind regards, Paul Glister, Head of Business.

Quality of service was acceptable, but customer contact beforehand was incredibly poor (see next box) and my request when I dropped off the car for a SMART repair quote and touch-up paint was ignored.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about the communication issues between you and your service advisor. I will be looking into this for you. I am pleased to read your service was just exactly as you expected. Kind regards, Paul Glister, Head of Business.

Adam was brilliant and really helpful

Service
Thank you for your feedback. I am pleased to read Adam was great. I will pass your kind comments back to him. Kind regards, Paul Glister, Head of Business.

slick but personal service

Service
Thank you for taking the time to leave your feedback. I am pleased to read about your personal service with us and that the communication was great between yourself and your aftersales advisor. Kind regards, Paul Glister, Head of Business.

Very bad customer service . I had the car service done and they gave key at front desk and didn't even bother to explain

Service
Thank you for your feedback. Please do make sure you come to the front desk once arriving to make sure your service advisor is noted you are here. I will look into this for you. Kind regards, Paul Glister, Head of Business.

Cooper Reading customer service has been disappointing of late, eg changing my ownership of my car to someone else, taking time to rectify this, and failing to update the computer after my Service.

Service
Thank you for your feedback. I am sorry to read about your recent visit to us. I will be looking into this for you. Kind regards, Paul Glister, Head of Business

It took a week and well over a dozen phone calls to change a tyre.

Service
Thank you for taking the time to leave your feedback. I am sorry to read about your recent experience to us and can completely understand your frustration. I have passed on your feedback to our senior service advisor to make contact with you to discuss this in further detail. Kind regards, Paul Glister, Head of Business.

Good Service - I forgot the name of the person who was in managing service - he was brilliant!

Service
Thank you for your feedback. I am pleased to read about your visit to us. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Completed service on time, although how long the service would take differed to what I was told on the phone to what I was advised on arrival. However, it was actually completed in the time told on the phone once queried.

Service

great team, all wanted to show they care.

Service
Thank you for your feedback. I am pleased to read you enjoyed your experience to us and you found our team to be great. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Kept informed throughout the day, work completed as expected

Service
Thank you for taking the time to leave your feedback. I am pleased to read you enjoyed having your car taken to and from your address with no hassle and everything went smoothly as expected. We look forward to seeing you again. Kind regards, Paul Glister, Head of Business.

Slight hiccup with the delivery of the car due to transport breakdown

Sales

Sales executive looked after us understood our requirements

Sales
Thank you for this excellent review. It's great to read that you had such an excellent experience here with us and that you found our team friendly and understanding. I will pass your comments onto our team at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

GOOD EXPERIENCE WITH REGULAR UPDATES.

Sales
Thank you for your positive feedback. I am happy to see that you enjoyed your experience here with us at Cooper Reading, and that you were thoroughly looked after throughout. Kind Regards, Paul Glister, Head of Business.

Process from start to finish has been brilliant so far! Plus I'm loving the M140i

Sales
Thank you for taking the time to leave this great review. I am happy to read that our team here at Cooper Reading provided you with such a friendly and efficient service, I will pass your comments along to them. It's also great to see you're enjoying your new M140i and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Jonathan looked after me from beginning to end. A very professional man with great focus on what I wanted.

Sales
Thank you for this excellent review. I am pleased to see that you were well looked after during your experience here with us at Cooper Reading and that our sales executive Jonathan Hood provided you with such professional service. I'm glad to see you're enjoying your new car, and we look forward to seeing you again soon. Kind Regards, Paul Glister, Head of Business.

We communicated in person, by phone and email over severall months with Francis before and after we had decided on a BMW car and at all times he was engaging and helpful. Likewise following the purchase of the car.

Sales
Thank you for this review. I am pleased to see that you found our sales executive Francis Reed engaging and accommodating, I will pass your feedback onto him and the rest of a sales team. Kind Regards, Paul Glister, Head of Business.

The communications were great and the expectations of the car were met.

Sales
Thank you for this excellent feedback. It's great to read that you were kept updated throughout the process of buying your new car and that you found our sales team so efficient. I hope you're enjoying your new vehicle and I will pass your positive comments along to the team. Kind Regards, Paul Glister, Head of Business.

Had a good experience overall and when an issue did come up they were able to deal with it and compensate me too for my time etc. went the extra mile to make sure i was happy and even afterwards

Sales
Thank you for taking the time to leave this great review. Even though an issue did arise, I am pleased to see that our team were obliging and efficient throughout your buying experience. I will pass your comments onto our sales team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Adnan and Francis were excellent

Sales
Thank you for your great comments. I am pleased to see that both Francis and Adnan provided you with such excellent service. I will happily pass your feedback onto them and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Manager and sales representative has been very helpful.

Sales
Thank you for your review. I am glad to see that our sales executive and sales manager provided you with an accommodating experience, I will pass your comments along to them. Kind Regards, Paul Glister, Head of Business.

The BMW sales team, particularly Tristan, where professional, friendly and quick in responding to questions. Fantastic overall.

Sales
Thank you for leaving this excellent review. It's great to read that our sales team provided you with such an efficient and accommodating buying experience. I will happily inform them all, especially Tristan, of your great comments, and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

The service I was shown when first walking into the showroom was good.

Sales
Thank you for your positive comments. I am happy to read that you found our staff and showroom welcoming upon arrival and that you had a smooth buying experience with us. Kind Regards, Paul Glister, Head of Business.

Excellent service with regular updates. Great car, amazing handover, very pleased with the entire experience Thank you!!

Sales
Thank you for taking the time to leave this great review. I am very pleased to see that you received such excellent service from our sales team here at Cooper Reading BMW. As well as finding our staff friendly and informative, I am also happy to see you're enjoying your new car too. Kind Regards, Paul Glister, Head of Business.

Well informed of the status and excellent service upon delivery

Sales
Thank you for this excellent review. I am pleased to read that our sales team provided you with an efficient service and kept you informed throughout. It's also great to see you're enjoying your new vehicle and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Very happy

Sales
I am sorry to see that you had to complete the finance documents a few times before taking your new car, I can understand how this would be an inconvenience. But despite this, I am pleased to see that you're enjoying your new car and that you received great service. Kind Regards, Paul Glister, Head of Business.

Would have been 5 stars, but follow up after the sale hasn't happened. I was promised a call about gap insurance and a free keyring!

Sales
Thank you for this review. I am disappointed to read that our sales team failed to contact you regarding the purchase of gap insurance and your complimentary key ring, I can understand your frustration. However, I am happy to see that you were pleased with the service that our team provided, and thank you for recommending us. Kind Regards, Paul Glister, Head of Business.

Great service and the sales rep zsolt was brilliant

Sales
Thank you for this great review. I am pleased to see that Zsolt provided you with such excellent service, I will happily pass your comments along to him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

They were always helpful and communicative

Sales
Thank you for your comments. I am happy to see that you found our team here at Cooper Reading helpful, and they communicated well with you. Kind Regards, Paul Glister, Head of Business.

This would have been full marks but a mistake was made and my car has not got the specification I requested

Sales
Thank you for taking the time to leave this review. I regret to read that there was a mistake made with the specification on your new vehicle, I can understand the frustration. However, I am pleased to see that our sales executive Enaam provided you with such an accommodating service that made this experience enjoyable. I will pass your comments onto the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Hand over was underwhelming. System needed updating. It wasn't an event as friend have experienced at Mercedes and Audi on purchase of a new car. Disappointing handover. Buying experience was good

Sales
Thank you for this review. I regret to see that you found your handover disappointing in comparison to other manufacturers, I apologise for this, however, I am glad to see you did enjoy the buying experience. Kind Regards, Paul Glister, Head of Business.

I found the sales person to be unhelpful, pushy and at times quite rude.

Sales
I regret to see that you found your experience with us uncomfortable and that you found the sales executive looking after you impolite and unaccommodating, I apologise for this. However, I am pleased to see that you are enjoying your new vehicle. Kind Regards, Paul Glister, Head of Business.

Purchase and delivery went smoothly. Francis Reed handled the sale very well.

Sales
Thank you for these great comments. I am pleased to read that our sales executive Francis Reed provided you with a professional and accommodating buying experience. I will pass your feedback on to him and the rest of the team here at Cooper Reading and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I was very impressed with the customer service received.

Sales
Thank you for this excellent review. It's great to read that you were highly impressed with the service that was provided. I am happy to see you're enjoying your new car and I will pass these comments onto the rest of the team. Kind Regards, Paul Glister, Head of Business.