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ABOUT COOPER READING.

Cooper Reading is the Authorised BMW Retailer for Reading and the surrounding area.

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Paul Glister

Head of Business

Jason Wright

New Car Sales Manager

Tristan Jewett

Retail Manager

William Jenkins

Retail Manager

Paul Smith

Aftersales Manager

Richard Blanks

Workshop Manager

Andrew Ridley

Used Car Sales Manager

Anthony Davis

Retail Manager

Mark Jeffery

Used Car Sales Executive

Matt Gilbert

Used Car Sales Executive

Jonathan Hood

New Car Sales Executive

Enaam El Hussain

New Car Sales Executive

Danika Fenty

Service Advisor

George Zaris

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service with a smile

Service

Cleaned my car with my MOT, really appreciated

Service

Staff are helpful, knowledgable and friendly.

Service
Thank you for taking the time to leave such great feedback. I am very pleased to hear that you found our team accommodating and knowledgeable and that you found the booking process easy. I will happily pass your comments onto the service department. Kind Regards, Paul Glister, Head of Business.

As comment above

Service
I am sorry to see that the price for your service was higher than anticipated and I apologise for any inconvenience. However, it's good to read that the invoice was made clear and you were happy with the work completed on your vehicle. Kind Regards, Paul Glister, Head of Business.

Very professional as always

Service
Thank you for your positive comments. It's great to see that you received a professional, high stand service from the team here at Cooper Reading and they will be pleased to learn of your feedback. Kind Regards, Paul Glister, Head of Business.

The only complaint I have is with the complimentary Valet. This appears to have been hurried and the load area at the rear was not cleaned at all. There were areas of dust on the dashboard. This was quite a contrast from previous service Valets.

Service
I regret to see that the complimentary valet on your vehicle was done poorly and not up to normal high standards, this is unacceptable and I will be speaking with the relevant departments to ensure this does not happen again. I can understand your frustration and I apologise for the inconvenience. Kind Regards, Paul Glister, Head of Business.

They completed the work as agreed and on time

Service
Thank you for your review. I am pleased to see that the work required on your vehicle wad completed on time and that you were provided with efficient and friendly service from the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Professional and great service

Service
Thank you for leaving such great feedback. It's brilliant to hear that you had such a positive experience with the service department and the team here at Cooper Reading will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Well organised, taking proper C-19 precautions

Service
Thank you for your positive feedback. I am pleased to see that you were well looked after during your visit to our dealership and that you were impressed with the current safety measurements that we have in place. I will happily pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

The quality of their work speaks for itself. top class

Service
Thank you for taking the time to leave such brilliant feedback. I am delighted to see that you enjoyed your service experience here at Cooper Reading and that with our new safety measurements in place, you felt safe and well accommodated for. The service team will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Quality service at the best! Luck to be a BMW customer.

Service
Thank you for your feedback. It's great to hear that you were pleased with the efficient service provided by our team here at Cooper Reading and I will happily pass your comments onto them. Due to the current safety measurements that we have in place, our drinks facilities are currently not in use and I apologise for the inconvenience that this may have caused. Kind Regards, Paul Glister, Head of Business.

Good service despite the Covid-19 issues.

Service
Thank you for this positive review. I am pleased to read that you were happy with the service you received during your visit to our dealership and I will pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Super service with a smile. I believe in BMW quality.

Service
Thank you for your review. It's great to read that you enjoy the quality and style of the BMW brand and that you received good service from the team here at Cooper Reading. I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Did all that was required and came up with a good solution to a problem that emerged , Very impressed by James Grant who handled the whole experience from start to finish in a professional and personable way.

Service
Thank you for taking the time to leave such great feedback. I am very pleased to see that you were impressed with the service provided by our service advisor James Grant and that your experience with us exceeded your expectations. The team here at Cooper Reading will be delighted to learn of your positive comments. Kind Regards, Paul Glister, Head of Business.

Booking process was easy, visit to dealership was well organised and staff friendly and professional. Nice courtesy car provided too!

Service
Thank you for taking the time to leave this excellent feedback. I am very pleased to hear about the positive experience you had with our service department here at Cooper Reading. It's also great to see that you enjoy the BMW brand and our team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Service agent Nathan was so helpful kept me up to date with my car . Overall excellent service .

Service
Thank you for leaving this brilliant review. I am very pleased to hear that our service advisor Nathan Westwood provided you with such excellent service and kept you updated throughout the process. I will happily pass your comments onto Nathan and the rest of the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

My car was collected on a truck, repaired free and cleaned before I collected it.

Service
Thank you for your feedback. I am pleased to see that you received efficient service from the team here at Cooper Reading, and that once your vehicle had been recovered to us, the required work was completed promptly. I will pass your positive comments onto the service department. Kind Regards, Paul Glister, Head of Business.

Car was completed on time and had a complimentary wash and valet to a good standard.

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you were happy with the service you received during your visit to our dealership and that you were impressed with the work and valet that was completed on your vehicle. It's also great to hear that you were happy with our current safety measurements that we have in place and that you found the team helpful. Kind Regards, Paul Glister, Head of Business.

Everything from website booking process to paying the bill was done very professionally and pleasantly.

Service
Thank you for leaving us with this excellent review. It's great to see that you found the booking process easy and that your experience with our service department went smoothly. Our team here at Cooper Reading will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

They did the job as expected.

Service
Thank you for your review. I am pleased to see that the necessary requirements were completed on your vehicle and I will pass your comments onto the service team. Kind Regards, Paul Glister, Head of Business.

Very easy experience. Great customer service.

Service
Thank you for taking the time to leave such wonderful feedback. I am very pleased to hear that you were more than happy with your experience here at our dealership and our dedicated service team will be delighted to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

done the job

Service
Thank you for your positive comments. I am pleased to see that you were impressed with the service provided by our team here at Cooper Reading and that you enjoy the BMW brand. I will happily pass your feedback onto the service department. Kind Regards, Paul Glister, Head of Business.

Carried out M.O.T. as well.

Service
Thank you for your review. I am happy to see that you were pleased with our collection and delivery service and that you find the BMW brand reliable. I will pass your positive comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Good service

Service
Thank you for your positive comments. It's great to see that you received good service from the team here at Cooper Reading and that your appointment went smoothly. Kind Regards, Paul Glister, Head of Business.

Work carried out as planned - no problems

Service
Thank you for this excellent feedback. I am very pleased to see that your service appointment went smoothly and that the required work was successfully completed on your vehicle. I will happily pass your positive comments onto the team. Kind Regards, Paul Glister, Head of Business.

I was kept informed of the service plus a video detailing the work

Service
Thank you for leaving such excellent comments. I am very pleased to hear that you were impressed with the Vehicle Health Check video you received and that you were kept updated throughout your service booking. I will happily pass your feedback onto the team and I will also inform our driver of your high praise. Kind Regards, Paul Glister, Head of Business.

Everything went well and called to update me on progress

Service
Thank you for this excellent review. It's great to see that you received good communication from the team here at Cooper Reading BMW, and that you were provided with efficient service throughout your service booking. I will happily pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Efficient

Service
I am sorry to see that you have had multiple problems with your vehicle, I can understand your frustration and I apologise for the inconveniences that have been caused. However, I am pleased to hear that you received efficient service from the team here at Cooper Reading and I will pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

The service and MOT was carried out exactly as planned - no issues.

Service
Thank you for taking the time to leave such great feedback. I am very pleased to hear about your positive experience here at Cooper Reading, and that your service appointment went smoothly with no issues. The team will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Good job and considering the current problems very well organised

Service
Thank you for your review. I am happy to read that you were pleased with the service provided by the team here at Cooper Reading and that you found our new safety measurements to be well organised. It's also great to see that you enjoy the BMW brand and I will pass your comments onto the team. Kind Regards, Paul Glister, Head of Business.

I wouldn't expect any thing less as that kind of attention has always been there.

Service
Thank you for this positive review. I am pleased to hear that you have been visiting our dealership now for many years and that you always receive such excellent service from the team. I will happily pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Very easy to book, good service and nice clean car. Liked the video from Tony the technician explaining everything

Service
Thank you for taking the time to leave such an excellent review. I am very pleased to see that you enjoyed the vehicle health check video provided by the technician and that you received such great service from our advisor Nathan Westwood. I will happily pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

All good round service and polite customer services.

Service
Thank you for leaving such great comments. I am pleased to hear that you were happy with the service provided by our team here at Cooper Reading BMW and that your booking went smoothly. I will pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Very good service, given that it was during the COVID distancing period.

Service
Thank you for your feedback. I am happy to hear that you were pleased with the service provided during your visit to our dealership and your loyalty to the BMW brand is highly appreciated. Kind Regards, Paul Glister , Head of Business.

Good service & support.

Service
Thank you for leaving this positive review. It's great to see that you find our dealership efficient and that you received good service. I will happily pass your comments onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Under the current COVID conditions, I felt completely safe when dropping and collecting my car - your plans for the situation seem comprehensive as well as comforting. Everything needing to be done, was done, and the car has stopped whinging at me:-)

Service
Thank you for taking the time to leave this excellent review. I am very pleased to see that you were impressed with our new safety measurements that we have in place due to COVID19, and that you felt safe and comfortable when visiting our dealership. It's also great to read that all of the necessary requirements were carried out on your vehicle and I will happily pass your feedback onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Thank you Jason Wright for your excellent customer service. You have been excellent! Thank you for everything!

Service
Thank you for this great review. Our sales manager Jason Wright will be pleased to learn of your high praise and it's brilliant to see that you were more than happy with the service provided. Kind Regards, Paul Glister, Head of Business.

Done on time, and car cleaned

Service
Thank you for leaving these positive comments. I am happy to see that your vehicle was ready on time and that you found our service department helpful and efficient and I will happily pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

Due to being in lockdown my car was collected and delivered back to me so I never at the showroom. The service and delivery were arranged on the phone and all arrangements went to plan.

Service
Thank you for taking the time to leave this excellent review. It's great to see that your service appointment with us went smoothly and that everything was completed as expected. It's also good to read that you've had many BMW vehicles in the past and your loyalty to the brand is much appreciated. Kind Regards, Paul Glister, Head of Business.

Great service with clear communication

Service
Thank you for your review. I am happy to see that you were pleased with the service provided by our team here at Cooper Reading and that you received clear and thorough communication. Kind Regards, Paul Glister, Head of Business.

It is how I see the attention I am given when visiting Coopers.

Service
Thank you for leaving such positive feedback. I am glad to see that you were impressed with the service provided during your visit to our dealership. Our team here at Cooper Reading take pride in giving such high standards of service and they will be very pleased to hear of your compliments and appreciation. Kind regards, Paul Glister, Head of Business.

Friendly service well explained what needed to be done

Service
Thank you for taking to time to leave this review. I am happy to see that you enjoyed your service experience here at Cooper Reading and that you found the team welcoming and that the whole process went smoothly. I will pass your positive comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

Good care due to virus

Service
Thank you for your feedback. It's great to see that you were pleased with the service you received during your visit to our dealership and I will pass your positive comments onto the service department. Kind Regards, Paul Glister, Head of Business.

Job was not a service it was install of BMW Eye 2.0 which was very " clean" without any impact on the dashboard or rear window area.

Service

Under the circumstances, the way of booking in the car on the day was very straightforward and easy

Service
Thank you for your feedback. I regret to see that initially, it wasn't easy getting your vehicle booked in with us and that you didn't receive a call back after completing an online form, I apologise for this inconvenience. In spite of this, it's good to hear that the service process on the day went smoothly with no issues and your loyalty to the brand is highly appreciated. Kind Regards, Paul Glister, Head of Business.

All staff are very friendly. Location is perfect and selling cars decorated attractive.

Service
Thank you for leaving such great comments. I am very happy to see that you found our team here at Cooper Reading friendly and that you were impressed with our showroom. I am also pleased to read that you thoroughly enjoy the BMW brand and we appreciate your loyalty. Kind Regards, Paul Glister, Head of Business.

I was completely satisfied with my service experience at Cooper Reading.

Service
Thank you for taking the time to share your valued opinion. It's great to see that you had such an enjoyable service experience here at Cooper Reading BMW and that you found our team professional and accommodating. Our dedicated staff will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Great service

Service
Thank you for these great comments. I am pleased to see that you found our booking process straightforward and that the work required was carried out and completed on time. I will pass your positive review onto our service department. Kind Regards, Paul Glister, Head of Business.

Kept up to speed with all that was happening.

Service
Thank you for taking the time to leave your feedback. I am very pleased to see that you found our service team to be informative and professional and I will happily pass your positive comments onto them. Kind Regards, Paul Glister, Head of Business.

Had intelligent conversations start to finish

Service
I am sorry to read that you weren't impressed with certain documents that you were provided with during your visit to our dealership. However, I am pleased to see that you were impressed with our team here at Cooper Reading BMW and that they provided you with a high quality and informative service. I will pass your comments onto the relevant departments. Kind Regards, Paul Glister, Head of Business.

All arrangements very straightforward despite Covid-19 difficulties.

Service
Thank you for your positive feedback. I am pleased to see that you still found the service process to be simple and straightforward even with our new COVID19 safety measurements in place and I will pass your positive comments onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Good communication. Friendly staff.

Service
Thank you for your feedback. Your service advisor should have called you prior to your booking to let you know that you would need to bring your own pen, clearly this wasn't the case and I apologise for the lack of communication. I am also sorry to see that we didn't have the correct tyre in stock for you and apologise for this inconvenience. However, it's good to see that you found the team friendly and I will pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

No Problems

Service
Thank you for your review. It's great to see that you had no issues when dealing with the service department here at Cooper Reading and I will pass your comments onto the team. Kind Regards, Paul Glister, Head of Business.

Perfect customer service. The car was collected and returned, fully sanitised, by a friendly driver. The MOT and service were carried out without any problems. They took heed of my note not to put black paint on the tyres, which I do not like.

Service
Thank you for taking the time to leave such excellent feedback. It's great to see that you were more than happy with the service you received from our team here at Cooper Reading and that you were pleased with the work and valet that had been completed on your vehicle. I will pass your positive comments onto the service department. Kind Regards, Paul Glister, Head of Business.

Plenty of room in the car park. Receptionist very pleasant, spoke to service personel, agreed on what service was required. Received the video report from the technician. Received phone call to say my car was ready to pick up.

Service
Thank you for leaving this brilliant review. I am very happy to see that you were pleased with the service provided by our receptionist and our service/workshop department. It's also great to read that you were kept updated and that you found the process easy. Kind Regards, Paul Glister, Head of Business.

Service completed easily within the day with no effort on my part - having made an early booking

Service
Thank you for leaving this positive review. It's great to see that you found your experience with our service department easy and that you were kept updated throughout the process. I am also pleased to see that you are enjoying your BMW 1 series and I will pass your feedback onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Covid-19 precautions well implemented. Kept informed of progress during day. Car ready to collect at predicted time. All good.

Service
Thank you for these great comments. It's good to see that you were pleased with the new precautions we now have in place due to COVID19 and that you were happy with the service you received here at Cooper Reading BMW. I will pass your positive feedback onto the team. Kind Regards, Paul Glister, Head of Business.

Good service car ready on time

Service
Thank you for your positive feedback. I am pleased to read that you were happy with the service you received from our team here at Cooper Reading and that your vehicle was completed on time. Kind Regards, Paul Glister, Head of Business.

Dealt with promptly, professionally in what is a difficult time for everyone with Covid-19. All safety measures were undertaken at Coopers and it felt a safe and reassuring environment to do business.

Service
Thank you for taking the time to leave this excellent review. I am very happy to see that you were more than satisfied with your service experience here at Cooper Reading BMW and that given the current circumstances due to COVID19, you felt comfortable at our dealership. It's also great to read that you were impressed with our teams frequent updates and I will pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Due to the current situation I was pleased with the service that was given and thank all personnel who were working through these hard times

Service
Thank you for taking the time to leave your feedback. I am pleased to see that you were happy with the service provided by our team and that you felt well looked after during your visit to our dealership. I will pass your appreciative comments onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

The process of booking my BMW in for its annual MOT and safety checks all went smoothly I was sent a video of my BMW in the workshop under going its work. A telephone call to confirm when I was able to collect and the car was nicely cleaned.

Service
Thank you for leaving this brilliant review. I am very pleased to read that you were more the satisfied with your service experience from start to finish. It's great to see that you were kept informed throughout and that you also enjoyed the Vehicle Health Check video from our workshop. It's also great to see that you've owned BMW's for many years and that you enjoy the brand. I will pass your positive comments onto the team here at Cooper Reading. Kind Regards, Paul Glister, Head of Business.

Prompt and efficient service

Service
Thank you for taking the time to leave this excellent review. It's great to see that you were happy with the service you received and that you were also pleased with the health check video that was sent to you. I will pass your positive comments onto the team. Kind Regards, Paul Glister, Head of Business.

Considering we were in the middle of a pandemic BMW Reading handled it very well. It is a shame that there was such a huge delay but in fairness nothing really anyone could do. Updates were provided and provisions were made adequately for collection.

Sales
Thank you for taking the time to leave such brilliant comments. I am pleased to read about your experience here at Cooper Reading, and how our sales executive Sam Anderson provided you with excellent service throughout. It's also great to see that you found the team accommodating and that you are now enjoying your brand new BMW. The rest of the team will be overjoyed to receive your compliments and appreciation and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

I gave a score of five as I could not fault my experience and the one to one interaction with Francis Reed during the process

Sales
Thank you for taking the time to leave this excellent feedback. I am very pleased to see that from start to finish you were more than happy with the service you received during your experience here at Cooper Reading. It's also great to hear that Francis Reed made the process easy and kept you updated throughout. I will happily pass your comments onto him and the rest of the team. Kind Regards, Paul Glister, Head of Business.

Given all the problems due to COVID, the whole process was handled respectfully and professionally giving me confidence throughout Jonathan Hood was excellent throughout with some nice touches e.g. sending a video of the car when it arrived

Sales
Thank you for taking the time to leave such a great review. I am very pleased to see that our sales executive Jonathan Hood provided you with excellent service throughout your entire new car sales experience and I will happily pass your feedback onto him and the rest of the time. I hope you are enjoying your new vehicle and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Jonathon very helpful, went out of his way to find the car I wanted (and 6 months earlier than planned!)

Sales
Thank you for your feedback. It's great to hear that our sales executive Jonathan Hood was very accommodating during your new car experience and that you got the vehicle you wanted. Jonathan and the rest of the team here at Cooper Reading will be pleased to learn of your high praise and we hope to see you again in the future. Kind Regards, Paul Glister, Head of Business.

No problem

Sales
Thank you for taking the time to leave such positive feedback. I am very happy to hear that you enjoyed your new car sales experience and that the whole process went smoothly. The team here at Cooper Reading BMW will be pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

Very pleasant and exciting experience chosing the car in February 2020. Kept up to date when Covid 19 intervened. Again good service and help when car available in July, including transfer of personalised number plate.

Sales
Thank you for taking the time to leave such excellent feedback. It's great to see that you were kept informed throughout the whole process and that your sales experience was made as exciting as it should be. I am also pleased to read that you enjoyed our showroom and that you found the team here at Cooper Reading professional and understanding and they will be very pleased to learn of your high praise. Kind Regards, Paul Glister, Head of Business.

No problems at all.

Sales
Thank you for your review. I am happy to see that you were pleased with your sales experience here at Cooper Reading BMW and that you felt comfortable throughout the process. It's also great to see that your experience went smoothly and that you found the team accommodating - I will pass your feedback onto them. Kind Regards, Paul Glister, Head of Business.

Smooth and easy

Sales
Thank you for your positive feedback. I am pleased to see that your new car sales experience went smoothly and that you were kept informed throughout the process. It's also great to see that you received such brilliant service from the team and I will happily pass your comments onto them. Kind Regards, Paul Glister, Head of Business.

Lovely showroom knowledgable sales person and got the car of my dreams.

Sales
Thank you for taking the time to leave this excellent review. I am sorry to see that due to COVID19 you had to wait longer than usual to collect your new car, however, I am pleased to read that in spite of this, you still enjoyed your experience with us at Cooper Reading. I will happily pass your positive feedback onto the team and we hope to see you again soon. Kind Regards, Paul Glister, Head of Business.

Only one visit in January. very satisfied with sales persons handling of the transaction

Sales
I am sorry to see that the COVID19 pandemic meant that you couldn't return to our dealership again after your first visit in January. However, it's good to read that the purchase of your new vehicle was handled efficiently via phone and email communication and I will pass your comments onto the team. Kind Regards, Paul Glister, Head of Business.